Product Support Engineer in United States

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Are you passionate about advancing the application of artificial intelligence? We are looking for a Software Engineer focused on ML performance to join our dynamic team. This role is ideal for someone who thrives in a fast-paced startup environment and is eager to make significant contributions to the exciting field of LLM Inference. If you are a backend engineer who thrives on making things faster and is excited about open-source ML models, we look forward to your application. EXAMPLE INITIATIVES You'll get to work on these types of projects as part of our Model Performance team: Baseten Embeddings Inference: The fastest embeddings solution available The Baseten Inference Stack Driving model performance optimization RESPONSIBILITIES Implement, refine, and productionize cutting-edge techniques (quantization, speculative decoding, kv cache reuse, chunked prefill and LoRA) for ML model inference and infrastructure. Deep dive into underlying codebases of TensorRT, PyTorch, TensorRT-LLM, vllm, sglang, CUDA, and other libraries to debug ML performance issues. Apply and scale optimization techniques across a wide range of ML models, particularly large language models. Collaborate with a diverse team to design and implement innovative solutions. Own projects from idea to production. REQUIREMENTS Bachelor's, Master's, or Ph.D. degree in Computer Science, Engineering, Mathematics, or related field. Experience with one

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. ROLE We’re looking for a high-performing strategic finance professional to join our growing GTM Finance team. Our business grows with our customers' usage, which makes the finance function highly strategic at Baseten: growth, pricing, margin, and capacity decisions are business model decisions. You'll sit at the center of them, partnering directly with GTM leadership and reporting into a finance team with a seat at the table for the calls that shape the company's trajectory. This role is ideal for someone with 3 to 7 years of experience across strategic finance, investing, and/or investment banking who wants broad exposure to company-building inside a fast-scaling AI infrastructure company. Experience at a usage-based software company is a plus. RESPONSIBILITIES Own financial planning, forecasting, and budgeting processes for the GTM org Build and maintain financial models across revenue, S&M spend, headcount, and strategic bets Analyze the metrics that define a usage-based business – ARR, gross margin, consumption trends, retention, and GTM efficiency Partner with GTM leaders to set targets, evaluate growth initiatives, shape pricing, and design sales compensation Help prepare board materials, investor updates, and fundraising analyses Improve financial reporting, dashboards, and operational rigor so our infrastructure scales as fast as our revenue Work cross-functionally to turn ambiguous business questions into

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Baseten's engineers want to work in an AI-first way. What's missing isn't enthusiasm — it's the platform underneath it. Today everyone assembles their own agent config, context files, and MCP servers, so the good patterns stay trapped in individual setups instead of becoming defaults everyone inherits. You'll build that platform: the agent configurations tuned to our monorepo, the context and tooling layer that makes agents competent in our codebase, the evals that tell us which approaches actually work, and the rollout mechanics that get a new engineer productive with agents in week one. You are not here to mandate how engineers use AI — you're here to make the good path the easy path. Success looks like teams adopting what you build because it beats what they'd cobble together themselves, not because a policy requires it. Platform engineer, not AI evangelist. Ship infrastructure, measure it, kill what doesn't work, let adoption be the referee. The playbook for AI-first SDLC doesn't exist at any company yet. You'll write ours. WHAT YOU'LL BUILD Agent substrate — Repo-level context infrastructure that makes agents competent in our codebase ( CLAUDE.md/AGENTS.md conventions, architecture and domain context, and the tooling to keep it accurate as code moves). Internal MCP servers giving agents scoped access to CI, observability, incident tooling, deployment state, and docs. Shared skills, subagents, and hooks th

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We're looking for a Customer Marketing Manager who can own the full customer evidence motion at Baseten: building the systems that capture customer stories, running the co-marketing programs that amplify them, and developing the channels and assets that get those stories in front of the right people. Our customers are ML engineers and AI teams deploying serious workloads — and the stories they tell about what they've built matter. We've earned trust with some of the most demanding technical teams in the industry, and this role exists to turn that trust into evidence. RESPONSIBILITIES Co-Marketing Execution Serve as the DRI for every customer co-marketing launch end to end — managing timelines, coordinating internal and external stakeholders, and driving the process from first outreach to final publication Own the single source of truth for what's in flight across all customer co-marketing activity Coordinate with design, social, and sales to ensure every asset is built, approved, and distributed correctly Customer Evidence & Asset Library Own the customer evidence library: written case studies, video stories, customer quote repository, logo library, and sales snippets ensuring all assets stay current and are tagged and accessible for sales and marketing use Run the monthly operating rhythm: new logo additions from closed-won opportunities, asset updates, and customer health checks Programs & Channels I

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We’re looking for a Head of Environment to build the physical expression of Baseten as we grow from roughly 300 employees today to more than 2,000 over the next couple of years. You’ll own the environments, spaces, and experiences that define what it feels like to work at Baseten. This is equal parts operations, hospitality, design, and strategy. You’ll partner closely with our founders and leadership team to create an environment that scales with the company while remaining unmistakably Baseten. You’ll inherit a strong Workplace Experience team and continue to evolve the function into one of the defining strengths of the company. We’re looking for someone who has built and scaled world-class workplace functions before; someone who has seen what’s ahead and can help us get there faster. RESPONSIBILITIES Own Baseten’s global workplace and real estate strategy, developing the long-term roadmap for how our physical footprint evolves as we scale from hundreds to thousands of employees. Lead real estate planning, site selection, expansions, and significant capital investments across our headquarters, growing network of smaller offices, and future international locations. Build and operate exceptional workplaces. Own end-to-end workplace operations, office buildouts, relocations, and launches, ensuring every office runs smoothly with an uncompromising bar for quality, hospitality, and attention to detail. Define the

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Container runtimes were designed for general-purpose software workloads. AI inference is not a general-purpose workload. Running large models at production scale exposes cracks in every layer of the container stack: runtimes unaware of GPU memory constraints, images that take minutes to pull when a model needs to scale to thousands of replicas, and isolation mechanisms that weren't designed for the multi-tenant serving environments that production AI requires. The tools the industry has relied on for a decade weren't built for this, and patching around those limitations at higher layers only goes so far. Baseten owns the entire pipeline, from the moment a developer pushes a model to the moment a request gets a response. That vertical ownership means we can fix these problems at the root. The Runtime Fabrics team is doing exactly that: purpose-building the container runtime and storage layers for AI inference workloads, led by some of the world's top containerd maintainers. As Engineering Manager of the Runtime Fabrics team, you will lead this work, setting technical direction, growing a world-class team of systems engineers, and ensuring the team's output shapes not just Baseten's infrastructure but the open-source container ecosystem at large. If you've contributed to containerd, runc, or related OCI projects and are ready to lead a team solving some of the hardest problems in infrastructure today, we'd love

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As an OS / K8s Systems Engineer at Baseten, you’ll build the automation and systems that turn raw GPU hardware into production-ready compute. From provisioning to orchestration, you’ll own the software layer that makes our infrastructure reproducible, scalable, and reliable across data centers. This is a senior, hands-on role focused on building systems not operating them. You’ll work close to the metal designing OS images, building provisioning pipelines, and automating cluster bring-up from scratch. Your work will define how quickly we can turn new capacity into usable compute. EXAMPLE INITIATIVES Zero-to-cluster automation Build workflows that take new hardware from unprovisioned to fully operational cluster. Provisioning systems Design PXE-based or equivalent systems for imaging and lifecycle management. Reproducible infrastructure — Ensure clusters deploy consistently across data centers. RESPONSIBILITIES Own the end-to-end automation of cluster bring-up and lifecycle management. Build and maintain OS images, provisioning systems, and configuration pipelines. Deploy and operate cluster orchestration platforms (Kubernetes, Slurm, or similar). Design systems for reproducibility across sites and hardware generations. Automate upgrades, rollouts, and failure recovery. Optimize system performance, including GPU utilization and networking. Partner with hardware and network teams to validate and improve system b

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We’re seeking a GPU Kernel Engineer to join our team at the cutting edge of AI acceleration, where your code directly impacts the performance of state-of-the-art machine learning models. As a GPU Kernel Engineer, you'll craft the foundation that powers modern AI workloads, optimizing every microsecond of computation to enable breakthrough applications. You'll work in a fast-paced, intellectually stimulating environment where technical excellence is paramount and your contributions directly influence production systems serving millions of users across numerous products. This role offers exceptional growth potential for engineers passionate about low-level optimization and high-impact systems work. EXAMPLE INITIATIVES You'll get to work on these types of projects as part of our Model Performance team: Baseten Embeddings Inference: The fastest embeddings solution available The Baseten Inference Stack Driving model performance optimization RESPONSIBILITIES Core Engineering Responsibilities Design and implement high-performance GPU kernels for key ML operations, including matrix multiplications, attention mechanisms, and mixture-of-experts routing Write and optimize code using CUDA, PTX assembly, and architecture-specific techniques Apply advanced performance optimization methods such as memory coalescing, warp-level programming, tensor core acceleration, and compute/memory overlap Performance & Innovation Impl

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Baseten is building its own GPU infrastructure for large-scale inference. As we move into large scale, high-density NVIDIA systems, the hardest failures are intermittent, cross-layer, and difficult to prove: RoCE congestion, InfiniBand stalls, ECN/DCQCN mis-tuning, bad optics, RNIC issues, host kernel stalls, GPU driver problems, and workload symptoms that look like network problems, but are not. We are hiring a Lead Software Engineer to build a first-class observability and root-cause analysis system for GPU fabrics. This is a hard distributed systems problem, not a dashboarding problem. The system will collect high-volume signals from switches, hosts, active probes, and inference services; reduce and correlate them in real time; understand topology and service ownership; and produce actionable diagnosis while an incident is still unfolding. This role sits at the boundary between networking and inference software. RDMA data paths, GPUDirect transfers, prefill/decode disaggregation, KV cache movement, request routing, and workload backpressure can all create fabric symptoms or hide real fabric failures. The goal is to tell an operator, quickly and with evidence, whether an incident is caused by the fabric, host, NIC, GPU, RDMA path, scheduler, or serving layer — and what to do next. EXAMPLE INITIATIVES Real-time telemetry engine — Build the ingestion, reduction, storage, and query path for high-cardinality fab

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Baseten’s Inference Stack team builds the distributed runtime that powers large-scale LLM inference across our platform. We operate at the intersection of distributed systems, model performance, infrastructure, and developer experience. We enable customers to deploy and operate cutting-edge LLM models with industry-leading performance, scalability, reliability, and ease of use. As a Software Engineer on the Inference Stack team, you’ll work across the stack - from the developer experience customers use to deploy models, the libraries used for features like tool calling and reasoning, all the way down to the systems we use to orchestrate deployments in Kubernetes and route traffic efficiently. This is an ideal role for engineers who enjoy owning systems in production, solving hard integration problems, and making complex infrastructure simple and reliable for users. EXAMPLE INITIATIVES Blog Posts https://www.baseten.co/blog/nvidia-dynamo-day-baseten-inference-stack/ https://www.baseten.co/blog/how-baseten-achieved-2x-faster-inference-with-nvidia-dynamo/ https://www.baseten.co/blog/how-baseten-multi-cloud-capacity-management-mcm-powers-cloud-self-hosted-and-hybr/#comparing-deployment-options-cloud-vs-self-hosted-vs-hybrid RESPONSIBILITIES Develop infrastructure and orchestration systems for deploying and managing large-scale distributed LLM inference Work across the stack, from customer-facing features to low-le

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We're looking for a Marketing Operations Manager who can own and harden the systems layer of Baseten's Marketing engine. Marketing at Baseten is scaling fast — more spend, more campaigns, more model launches, more inbound. The systems underneath (Our ESP, CRMs, forms, tracking, routing, alerting) need an owner who treats them like production infrastructure that cannot go down. When something breaks, it costs us time, pipeline, and trust in the data. This role exists so it doesn't break. You’ll simultaneously build for the future and re-think assumptions about our tech stack in the age of agents. This is an offensive play that gives the rest of the team leverage and superpowers to hit our ambitious goals. This is NOT an IT or service role. This is a core member of the marketing team who implements technology to achieve outcomes. RESPONSIBILTIES Own the marketing tech stack end-to-end: ad platforms, email systems, tracking, pixels, forms, connectors. Build defense-in-depth on inbound: spam/bot protection, rate limiting, email/domain validation, sync gating — and the alerting to catch anomalies before they hit sales or leadership dashboards. Enforce data integrity: UTM governance, campaign membership, lifecycle stages, lead scoring and routing logic, field-level hygiene, canonical metric definitions. Operationalize the web request pipeline with our dev agency: structured briefs, tickets, SLAs, and launch-day runb

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As the Engineering Manager for Baseten's Cloud Platform team, you will directly manage a team of cloud platform engineers responsible for building the systems and processes that keep our infrastructure scalable, reliable, and efficient — from automated deployments and monitoring to performance optimization and incident response. You are a people-first leader with a strong cloud infrastructure background. You set a high bar for reliability and operational excellence, engage credibly in technical discussions and code reviews, and know how to build a culture of ownership and accountability. You'll spend most of your time close to the work: unblocking your team, shaping technical direction on day-to-day decisions, and developing your engineers. At Baseten, we work closely with our users to understand their struggles operationalizing ML — you'll keep your team connected to that mission and translate user learnings into better infrastructure. RESPONSIBILITIES Recruit, hire, and grow a high-performing team of cloud platform engineers; provide ongoing coaching, feedback, and career development through regular 1:1s. Set clear performance expectations, hold a high bar, and create an environment where engineers do their best work. Foster a culture of ownership, accountability, and continuous improvement. Drive day-to-day technical decisions through design reviews, code reviews, and architectural discussions; translate th

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We're looking for a Procurement Lead to build Baseten's procurement function from the ground up. This is a foundational, high-ownership role for someone who wants to define how a company runs procurement, not inherit an existing process. As the company scales across engineering, GTM, and corporate functions, we need to build purchasing workflows and vendor relationships. This is a rare, critical-moment hire: you'll set the leading-practice processes, systems, and policies that the company runs on as it continues to grow, with the mandate and dedicated focus to build something built to scale. This role exists to make procurement a source of leverage for the business, not friction. Your goal is to build scalable process, take on vendor management and RFP work that today sits informally with individual teams, and free up business owners' time and capacity, all while building the guardrails the company needs as it grows. You'll partner closely with Finance, Legal, Security, Compliance, IT, and business owners across the company, and you'll be judged on whether teams feel supported and unblocked, not slowed down. RESPONSIBILITIES Procurement Strategy and Process Design and implement Baseten's first company-wide procurement process, approval routing, and other workflows Establish procurement policies (spend thresholds, approval authority, competitive bidding requirements) tailored to a high-growth business Design pr

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE: As a Solution Architect at Baseten you will partner closely with Sales and customers to translate business needs into technical solutions, run technical discovery, and guide repeatable deployments and proofs of value for customers. This role is a great fit for entrepreneurial, customer-facing technical professionals who want a front-row view into how modern companies adopt AI at scale, and who enjoy working across technical discovery, solution design, demos, deployment scoping, and hands-on customer implementations, in close partnership with Sales and Engineering. RESPONSIBILITIES: Partner with Sales on customer discovery calls (most often second calls, occasionally first calls for large accounts). Lead demos and technical scoping to align on success criteria, architecture, and deployment approach. Own benchmarking and repeatable deployments , including: Handling standard deployment patterns and configurations across many modalities – LLMs, embeddings, image and video generation, VoiceAI, etc. Advising on tradeoffs like H100s vs B200s and latency-optimized vs throughput-optimized setups. Driving consistent “playbook” style deployments for common models and use cases. Become a power user of different runtimes such as vllm, sglang, and TRT-LLM and all the common configurations and tradeoffs between them Drive POC and project execution , including: Scoping POCs and keeping stakeholders aligned on timeline, deliv

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Baseten is building for talent density. We believe attracting and retaining exceptional people, and ensuring they feel recognized and valued for their impact, is core to becoming the best place to work. Compensation is a critical lever in that mission. As our Compensation Manager, you will own compensation programs company-wide. You’ll be a trusted advisor to senior leaders, shaping our compensation philosophy, leveling framework, and equity programs to ensure we remain competitive, principled, and performance-oriented as we scale. This role blends strategy and execution: designing clear, fair systems while moving quickly in a high-growth environment. RESPONSIBILITIES Own and evolve Baseten’s company-wide compensation strategy, philosophy, and programs. Collaborate with leadership and HRBP to create and evolve job architecture and leveling frameworks. Build and maintain compensation bands. Conduct regular market benchmarking to ensure comp bands and strategy remain competitive in a fast moving industry. Partner closely with Talent to design and approve competitive new hire offers, advising on negotiation strategy within our compensation principles. Lead bi-annual leveling and compensation review cycles to ensure market competitiveness and reward high performance across teams. Manage new hire equity grants in partnership with Finance and Legal. Design and administer a thoughtful equity refresher program for ten