Product Support in United States

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. We are looking for a Senior Software Engineer to join our Product Platform org - the group that powers product development across Vanta by building the shared foundations that every engineering team builds on top of. This hire will join one of two closely-aligned teams within the org, each working on foundational challenges with company-wide impact. Application Primitives is responsible for the shared, customer-facing platform components that product teams implement across the product: examples include comments, notifications platform, event log infrastructure, and agentic audit trails. This team sits at the intersection of platform and product - not pure infrastructure, not pure product - building the reusable building blocks that let other teams ship faster and more consistently. Libraries & Foundations is a brand-new team that owns Vanta's internal engineering libraries and golden-path patterns. Sitting between core platform and product platform in the stack, this team builds the TypeScript-first abstractions and shared foundations that all Vanta engineers build on top of - including event-driven architecture libraries, code quality tooling, and test frameworks. You'll be evaluated for both teams based on your background and interests, and the decision on team placement will reflect where your skills and passions are the strongest fit. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as a Senior Software Engineer, Product Platform at Vanta: Design and build high-quality, scalable systems and shared libraries that multiple engineering teams depend on - whether that's shared

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this Role? Join our team as Senior Counsel, Product and Technology to shape the legal framework for our product development and commercialization. This position offers the exciting opportunity to work at the intersection of technology innovation, intellectual property strategy, and business development, providing critical guidance that enables our products to reach market efficiently while managing legal risks. The ideal candidate is an experienced technology lawyer who thrives in fast-paced environments and wants to make a direct impact on product success. As a member of our Legal Team, you will: Create standardized templates, playbooks, and guidelines for product contract terms to improve efficiency and consistency, and ensure alignment with product capabilities. Provide strategic guidance on and manage intellectual property risks across Cohere’s product portfolio, including open source software (OSS) compliance and third-party software integration. Identify and mitigate legal risks throughout the product lifecycle, working closely with product regulatory and commercial counsel to manage regulatory compliance, liability ex

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We’re hiring a highly influential product analytics leader who can turn ambiguous questions into sharp insight, scalable measurement, and recommendations that directly shape what we build. This person will partner closely with Product, Engineering, Design, and Growth to raise the bar on decision quality and establish a more AI-native analytics operating model. Mission Drive the product insight agenda by helping ClickUp make faster, smarter product decisions through rigorous analysis, strong product judgment, and AI-enabled analytics workflows. What You'll Do Own the product analytics agenda across product usage, activation, feature adoption, retention, and expansion, and translate open-ended business questions into structured analyses and clear recommendations Partner with Product, Engineering, and Design to define success metrics early, improve instrumentation quality, and ensure important product surfaces are measurable from launch Build reusable analysis frameworks, semantic layers, metric definitions, and self-serve resources that help product teams answer routine questions faster and more consistently Apply AI-first methods across the analytics workflow, using large language models, coding agents, and automation for tasks like query drafting, QA, validation, documentation, and first-pass synthesis while keeping human judgment at the center of final recommendations Design and interpret experiments, observational analyses, and trend investigations, including situations where data is incomplete or traditional experimentation is not feasible Surface meaningful patterns in behavioral, subscription, and

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Design at Ramp looks very different than it did a year ago: we’re building tools and agents, designing memory, shipping PRs, and rethinking the process every few months as new capabilities unlock. A few things have not changed, the role of design is to distill problems to their essence, obsess over craft and delight where it matters most, know customers deeply and advocate for them, lead with creativity and storytelling, and keep it fun, because a product built with joy always wins. We're looking for a Director of Product Design to lead a team of builders across some of our highest-priority bets. This role is for you if you’re excited by: Leading through craft, setting vision and unlocking customer impact: you will define where a product should go, then jump into the details with the team to unblock, teach, and ship. You raise the bar through product judgment, design craft, and your ability to make everyone around you better. Actually shipping and demonstrating real impact: You'll start by owning a product area and team to build trust

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role The Product Security team helps make Ramp the most secure place for our customers to collect, manage, and put to work their business’ financial information. Our work centers in three areas: Ramp builds products with an eye for security Ramp detects and responds to threats before they cause harm Security powers Ramp’s growth Check out our Engineering Blog for more on our tech stack, mission and values! What You’ll Do Build security-focused application primitives and integrate them into our existing products Design and deploy platform-level mitigations to common security issues Lead remediation of prioritized issues across our technology stack: collaborating with other engineers to triage and fix vulnerabilities discovered internally, through penetration testing, and through our bug bounty program Partner with engineering teams to design and deploy solutions which are inherently secure Champion the use of tooling (linters, static analysis, posture assessment scanners, query inspectors, etc.) which help Ramp engineers build secure system

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role The team owns the core experience that helps finance teams control, automate, and optimize company spend. We build the engine that powers Ramp’s card and expense workflows—from card issuance and spend limits to approvals, policy enforcement, and real-time insights. Our systems handle billions of dollars in transactions and integrate deeply with Ramp’s AI platform, financial infrastructure, and partner ecosystems (banks, ERPs, HRIS). As a backend engineer on this team, you’ll work across product surfaces that are central to Ramp’s success: cards, approvals, spend controls, and automation intelligence. What You’ll Do Design, build, and scale backend systems that power spend controls, approval workflows, and card transactions at massive scale Collaborate cross-functionally with product, design, and data to deliver intelligent, user-first experiences for finance teams Integrate with Ramp’s internal AI platform to automate spend policy enforcement and anomaly detection Own complex projects end-to-end — from architecture to deployment and o

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Team & Role Ramp's procurement product is changing how companies buy. We've built the fastest intake-to-pay platform on the market — 3x faster than traditional P2P workflows, with AI that automates sourcing, contract extraction, approval routing, and invoice matching in one place. Customers save an average of 16% on vendor spend annually and eliminate 46+ hours of manual purchasing work every month. As Manager of Procurement Activation, you're the person who makes that real at scale . You'll lead a team of Procurement Activation Specialists working with Mid-Market customers, typically 100 to 999 employees, $50M to $100M in revenue, from discovery and configuration through go-live. Where your ICs work directly with CFOs and controllers to redesign how individual companies buy, you're building the system that makes those implementations excellent, repeatable, and fast. This is a founding role . There's no playbook to inherit — you'll write it. That means developing your people, building the motion from scratch, and becoming the primary p

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role: We're redefining how software is built and who gets to build it. Our mission is to achieve Autonomy for All: making programming accessible, collaborative, and powered by AI. To realize this vision, we need people who are obsessed with understanding how users experience our product and can turn that understanding into decisions that move the needle. You'll directly impact Replit's growth by turning user behavior into actionable insights that shape product strategy, improve activation and retention, and drive sustainable revenue growth across our self-serve and enterprise segments. Who You are You're a data scientist who moves fast and goes deep. You can spin up an analysis in hours that would take others days; not by cutting corners, but because you've built the intuition and technical toolkit to get to the right answer quickly. You're the person who digs past the top-line number to find the confound, questions whether the metric actually measures what people think it does, and pressure-tests your own work before anyone else sees it. You treat experimentation as a craft, not a checkbox. You've felt the pain of underpowered tests and novelty effects, and you have the judgment to get it right. You use AI agents and tools aggressively to multiply your output - writing code, exploring data, generating hypotheses, but you treat every AI-assisted output as a draft, not a deliverable. You know what good analysis looks like and you won't ship anything that doesn't meet that bar. The result is that you operate at a speed and depth that most DS teams can't match. You will: Design and analyze product experiments to evaluate feature launches, onboarding changes, and in-product interventions with rigorous statistical

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: As a Staff Product Engineer at Replit, you’ll work closely with other product and platform engineers, designers, sales representative, and product managers to build features that help users collaborate with their team to go from idea to software fast. You’ll be at the forefront of shaping and experimenting on what our tens of millions of users love. You will: Help lead major projects and take new products from 0->1 Identify the hardest technical and/or quality problems holding us back, and then build solutions Chart high level technical direction and follow up to make sure those projects come together to deliver on results Mentor and develop new senior engineers to help grow the team Ship new features and build infrastructure using: TypeScript, React, CSS, GraphQL, Node.js, and Postgres Required skills and experience: A minimum of 7 years of professional software development experience Experience in a technical leadership role, working cross functionally Working experience building full stack applications with TypeScript Working experience building directly for users Bonus Points : You’re excited about the future of programming and have experience working with IDEs, terminals, or other common developer tools You’ve had previous experience working at a startup in a cross-functional engineering role This is a full-time role that can be held from our Foster City, CA office. The hybrid role has an in-office requirement of Monday, Wednesday, and Friday. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match ( US Only ) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Manager of Product Management, you will lead one of GitLab's most strategic product portfolios: Agentic Software Delivery, spanning Continuous Integration, Artifact Management, Continuous Deployment, and Observability. This is a people leadership role. You will guide senior, domain-expert product managers and define how these connected areas evolve as AI agents take on more of the execution work in building, testing, shipping, and monitoring software. Today these are treated as separate stages with a human making the call at each handoff. That model is changing. As agents write more of the cod

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Senior People Business Partner (PBP), Product & Marketing, you'll be a strategic business partner to several senior level leaders on the Product and Marketing leadership team, helping them build, develop, and lead high-performing teams. In a fast-moving, innovation-driven environment, senior leaders need a partner who can be trusted with ambiguity. You'll bring that — along with deep experience across talent management, performance, and organizational effectiveness. What You'll Do Partner directly with senior leaders to understand business priorities and translate them into actionable people st

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity We are seeking a highly analytical and strategic Director of Product Management to own product pricing, metering, and monetization at New Relic. This leader will ensure our pricing architecture is highly competitive, financially sound, and seamlessly aligns with customer value across our entire portfolio. What you'll do Pricing & Monetization Strategy: Design and battle-test list prices, discount curves, and price multiples for all existing and emerging technologies, with a specific focus on advanced AI capabilities and Compute Capacity Units (CCU). Financial Modeling & Analytics: Build comprehensive financial models encompassing COGS, revenue projections, and gross margin impact to ensure all pricing and packaging decisions drive sustainable business growth. Strategic Migration: Develop and execute the transition frameworks (the "carrots and sticks") required to effectively and smoothly migrate existing customers from legacy pricing. Meter Optimization: Own the ongoing effectiveness of the CCU meter, ensuring it remains compelling in the observability market and drives b

The Opportunity Our PRM (Partner Relationship Management) platform is the operating system for MongoDB's entire partner ecosystem — the system partners and internal teams rely on for onboarding, deal registration, enablement content, incentives, and reporting. We're looking for a Director, Business Product Manager to own the business vision and requirements for this platform: the strategic counterpart to the engineering/IT team that builds it. This is a business-side role — you won't be writing code — but you need to understand PRM deeply enough to translate partner and internal stakeholder needs into a clear product vision, a prioritized roadmap, and requirements engineering can build against. You'll report to the VP of Partner Strategic Operations and work as the connective tissue between the partner organization (Sales Plays & Offerings, Programs, Enablement, Digital Process & AI Operations) and the engineering/IT teams who build and maintain the platform. We are looking to speak to candidates who are based anywhere in the US for our hybrid working model. What You'll Do Own the vision and strategy Define and own the long-term business vision and strategy for the PRM platform, anchored in the needs of partners and internal partner-organization stakeholders. Build and maintain a prioritized product roadmap that balances competing demands from Sales Plays & Offerings, Programs, Enablement, Digital Process & AI Operations, and field/partner-facing teams. Stay current on PRM market direction (Salesforce PRM, Impartner, Workspan, Zift, Crossbeam, and emerging AI-native entrants) to inform build-vs-buy and platform ev

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . In this role, you'll be a pivotal individual contributor, shaping how Pinterest's Ads organization leverages data for strategic decision-making and operational excellence. You'll serve as a central expert, empowering our product, engineering, and business teams with accessible, reliable data and actionable insights. What you'll do: Drive Ads Product Strategy across Pinterest: Leverage your strong business and product acumen to proactively identify opportunities, generate insights, and drive data-driven decision-making aligned with the organization's strategic objectives. You'll play a crucial role in ensuring data insights inform downstream ML applications and broader product improvements. Translate Complex Business Needs into Data Solutions: Partner closely with product, engineering, and business stakeholders to deeply understand their c

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Pinterest is looking for a Sr. Staff Quantitative Product Researcher to lead the development and evolution of user-centered measurement across our consumer experience. As the volume of measurement asks grows, we need a seasoned researcher who can partner with Data Science and Engineering as an equal — not just contributing to metrics work, but guiding it end-to-end and shaping the direction of how we measure the Pinner experience. In this role, you'll own the full arc of measurement work: identifying what we should be measuring, designing surveys that capture the constructs that matter, validating that our metrics are reliable and sensitive, guiding experimentation plans to prove they can move, and partnering with DS and Eng to build behavioral proxies or predictive models where they're needed. You'll also extend this work into how we evaluate a