Product Support in United States

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Marketing at Brex Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place. What you’ll do As Director of Product Marketing, you will define and drive the product marketing strategy at Brex, leading the charge in positioning our financial products to win in an evolving, competitive market. This role oversees the Product Marketing function, uniting cross-functional teams to deliver market-leading growth while ensuring Brex’s offerings are marketed in alignment with customer needs and business goals. This role sits at the intersection of product strategy, customer insight, marketing strategy, and creativ

About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, and products. We are technical in what we build but operational in how we do our work, and we partner deeply with Product, Security, Legal, Privacy, GTM, and Field Security to help OpenAI move quickly while maintaining trust with customers, auditors, regulators, and the public. About the Role We are looking for an experienced Product Lifecycle Assurance IC to help scale OpenAI’s GRC function across our product stack to ensure products address customer and regulatory compliance requirements at launch and regressions are detected promptly and corrected. You will partner closely with Product, Security, Legal, and Privacy teams to make sure OpenAI can move quickly while maintaining our security, privacy and compliance claims and giving customers, auditors, and regulators assurance about how OpenAI handles user data. You are responsible for product assurance end-to-end from inception to post-launch (continuous) monitoring. You leverage existing workflows, reviews, and data and enhance, augment and build the components needed to create an end-to-end product assurance program. This role is not about supporting SOC or ISO audits; it's a highly cross-functional and deeply technical operations role to ensure that OAI products meet the compliance bar at launch, regressions are prevented and detected, and our compliance state can be evidenced. This role also helps ensure that our product launch governance program operates effectively across key safety, privacy, legal and security stakeholders and lessons-learned from incidents and regressions are used to improve the program. You or in partnership with engineering teams, build key controls in our infrastructure stack, developer workflows and launch tooling to provide developers with guardrails, perform CI/CD confor

About the Team OpenAI's Legal team plays a crucial role in furthering OpenAI's mission by tackling innovative, fundamental legal issues in AI. If you're passionate about doing significant and unique work as a technology lawyer, this team is for you. The team comprises professionals from diverse fields, including technology, AI, privacy, IP, corporate, employment, tax law, regulatory, and litigation. About the Role As a member of our AI Product Counsel team, you will lead legal compliance initiatives for global online safety, platform, and AI regulations, including the UK Online Safety Act, EU Digital Services Act, EU AI Act, and similar emerging frameworks. You will partner closely with Product, Policy, Safety, Engineering, Security, Operations, and other teams to translate complex regulatory requirements into scalable, practical compliance solutions. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Serve as the primary legal expert on the Online Safety Act, Digital Services Act, EU AI Act, and related global AI, platform, and online safety regulations. Lead the design and implementation of scalable compliance programs, governance frameworks, controls, and operating processes. Partner with Product, Engineering, Safety, Policy, Operations, and Security teams to translate regulatory obligations into practical product and operational requirements. Monitor emerging regulations and enforcement trends, anticipate their impact, and help shape OpenAI’s compliance strategy. Develop repeatable processes, playbooks, escalation paths, and decision frameworks that enable teams to move quickly while managing risk responsibly. Support engagement with regulators, external counsel, industry groups, and other stakeholders as needed. You’ll thrive in this role if you: Have 10+ years of experience with a mix of in-house or technology-focused law firm roles. Have

NVIDIA's DGX Cloud (DGXC) powers AI for strategic research and product workloads. The company seeks a Senior Technical Program Manager (TPM) to lead complex, cross-functional programs powering NVIDIA’s next-generation AI software platforms. In this role, you will drive software initiatives across platform services, cloud infrastructure, and system integration. The focus is on enabling scalable, reliable, and supportable software for AI workloads. You will be responsible for managing high-impact engineering programs within a dynamic, fast-paced roadmap, aligning priorities across teams, and ensuring timely, high-quality delivery. This role requires strong technical competence, a proactive approach, and the ability to operate effectively across multiple levels of the organization. This is a software-first TPM role. The ideal candidate has extensive experience managing software initiatives. They also understand the full-stack environment, including infrastructure dependencies, system bring-up, integration readiness, and operational needs to support software across stack layers. What You'll Be Doing: Lead end-to-end execution of software platform initiatives, including planning, execution, delivery, and operationalization. Work together with software, infrastructure, product, and operations teams to ensure alignment on goals, deliverables, achievements, and schedules. Lead cross-functional initiatives encompassing cloud-native services, platform software, system integration, and release delivery. Help connect software roadmap execution to full-stack readiness, including dependencies across infrastructure, bring-up, validation, and downstream operational support. Identify cross-functional dependencies, mitigate risks, and drive resolution of complex technical and programmatic issues. Establish clear success metrics and reporting mechanis

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Community Support Engineering (CS Eng) is responsible for the world-class technology, architecture, and solutions that power Airbnb’s global community support operations. The products and solutions we build support our customers, front line agents, and business process operations teams. They are a key driver of enabling Airbnb’s core business. As a member of CS Eng, you will have an opportunity to impact every person who travels or hosts on Airbnb. Under CS Eng, the Agent Core Products team has an opportunity for a Senior Engineer to help drive our initiatives. The team builds the core software that empowers our global support agents. The work has a direct impact on agent experience and impacts the quality of service we provide to our guests and hosts. The Difference You Will Make: We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Senior Software Engineer, you will work in a team of talented and diverse software engineers to build solutions that improve the agent experience. You will play a significant role in shaping the technical vision and then delivering a solution that is flexible, efficient and scales with the needs of the business. Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb. We are a high-impact team focused on driving double-digit percentage improvements across our key metrics through various strategic projects. We continuously advance the quality and efficiency of our product, emp

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As a Software Engineer, Enterprise Product you will build internal and external agents to serve our largest customers. You'll be part of our Core FDE org which is an agent-first, high-pace, customer-facing engineering team, and we pave the way for Ramp to support the largest and most complex companies in the world. On FDE, you will interact directly with customers and deliver solutions end to end -- understanding pain points, shaping product decisions, and building agents that autonomously expand Ramp's capabilities. Check out our Engineering Blog and FDE post for more context on our work! What You’ll Do Deliver software end to end that meet the needs of our largest customers — understanding user pain points, scoping product specs, and building agents that autonomously implement solutions. Build internal and external agents that accelerate our ability to solve customer blockers across the product, and that enable more agentic experiences for end users. Collaborate closely with Sales, Solutions, Customer Success, and Account Management

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Role Description We are seeking a Strategic Finance Lead to serve as a key partner to Plaid’s Engineering and Product organization. This person will own product-level revenue and gross margin forecasting, as well as the analytical frameworks that guide how Plaid deploys capital and allocates resources across these areas. As the Strategic Finance Lead, Product & Engineering, you will lead the finance partnership for a set of critical product areas, working directly with the relevant Product and Engineering leaders. Responsibilities Product-Level Forecasting . Own revenue and gross margin forecasts for your product areas, balancing bottom-up builds with top-down sanity checks to arrive at the most robust point of view. Resource Allocation & Capacity Planning. Partner with Product and Engineering leaders on headcount planning, roadmap-based capacity forecasting, and OpEx discipline, surfacing and supporting the resolution of trade-offs. Performance Visibility . Own the recurring reporting cadence for your product areas, including KPI tracking, variance analysis, and the early identification of risks and opportunities. Cross-Functional Partnership . Serve as the primary finance partner to Produc

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. About the Role The Product Platform Tools team builds and operates Cloudflare's internal support and admin platform - the foundation that customer-facing and operational teams across the company rely on to do their jobs. As a Systems Engineer on this team, you'll design and build the backend services, infrastructure, APIs, and integrations that power this platform at enterprise scale, working closely with both engineering teams and non-engineering

About the Team OpenAI's Legal team plays a crucial role in furthering OpenAI's mission by tackling innovative, fundamental legal issues in AI. If you're passionate about doing significant and unique work as a technology lawyer, this team is for you. The team comprises professionals from diverse fields, including technology, AI, privacy, IP, corporate, employment, tax law, regulatory, and litigation. About the Role As a member of our AI Product Counsel team, you will advise the teams building and deploying OpenAI’s business products, including ChatGPT Business, ChatGPT Enterprise, and our API platform. You will partner closely with Product, Engineering, Safety, Security, Privacy, Strategy, Go-to-Market, and other Legal teams on issues spanning enterprise product development, model launches, customer data protections, administrative controls, strategic partnerships, and the responsible deployment of increasingly capable AI models. This is a unique opportunity to help shape how frontier AI products are built and delivered to businesses. This role is based in San Francisco, CA. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees. In this role, you will: Serve as a strategic legal partner to teams developing ChatGPT’s business products, enterprise features, and API offerings. Advise on product design and launches involving enterprise administration, data governance, identity and access, connectors and integrations, agentic capabilities, and voice and multimodal experiences in the B2B space. Counsel teams on deploying frontier AI capabilities responsibly while balancing customer commitments, safety, security, and privacy. Support strategic partnerships and distribution arrangements, including cloud platforms, resellers, and other third-party channels through which customers access OpenAI models. Partner with Commercial Legal, Privacy, Security, Safety, Product and Product Policy, and Go-to-Market teams on custom

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Snowflake is growing fast and we're scaling our team to help enable and accelerate our growth. We're passionate about our people, our customers, our values and our culture! We're also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging. At Snowflake, the Sr. Product Marketing Manager - AI Data Cloud is an integral member of the AI Data Cloud product marketing team responsible for driving the operational engine behind our event content. This person manages the end-to-end content production pipeline across our flagship events — such as Snowflake Summit, Snowflake World Tour, and Data for Breakfast — and the downstream programs that extend from them, including digital event extensions and field programs. This highly organized and detail-oriented candidate ensures that sessions, speakers, and assets move from concept to delivery flawless

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Snowflake is growing fast and we're scaling our team to help enable and accelerate our growth. We're passionate about our people, our customers, our values and our culture! We're also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging. Are you ready to define how the world thinks about data and AI? We're looking for a seasoned product marketing leader to own the go-to-market strategy for Snowflake's platform — the foundation of the AI Data Cloud. This is a high-visibility role spanning governance, security, compute and more where your work shapes how the world's largest enterprises evaluate, trust, and expand on Snowflake. As the Director of Product Marketing for Platform, you will lead an established team of product marketers responsible for messaging, positioning, competitive strategy, and go-to-market execution across Snowflake's

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . We're seeking an Administrative Business Partner to provide support to senior leaders on our Engineering, Product and Design leadership team. In this role, you'll play a crucial part in keeping the team organized, motivated, and operating efficiently. Your responsibilities will include managing complex, global schedules, nurturing internal and external relationships, and excelling as a detail-oriented communicator. You should have a proactive approach and be capable of independently overseeing diverse tasks and demands, all while handling confidential and sensitive matters with the utmost discretion. What you’ll do: Manage complex calendars with minimal direction; prioritize and make calendaring decisions based on business need using independent judgment. Support leaders by helping track team OKRs, attend cross-functional meetings a

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: We're looking for a thoughtful, analytically rigorous, and strategically minded finance professional to partner with our Community Support leadership team. This role sits at the intersection of strategy, product, and operations: evaluating the impact of what we build, shaping the Airbnb customer experience, and connecting Community Support initiatives to Airbnb's broader company priorities. You'll be a trusted advisor to leadership and a key voice in cross-functional conversations across Product, Engineering, Finance, and Operations, working on some of the most consequential technology and investment decisions at Airbnb. A Typical Day: Build frameworks to measure ROI and cost-effectiveness of technology deployed within Customer Support, surfacing where investments are working and where spend should be reallocated Develop financial analyses evaluating AI initiatives, differentiated Customer Support models, unit economics, customer retention, and contribution margin Provide financial analysis and deal support for negotiations with operations partners to secure optimal pricing and contract terms Ensure Customer Support proactively and efficiently supports new business initiatives such as Hotels on Airbnb, Experiences, and other partnerships Monitor Customer Support industry trends and emerging technologies, including AI in customer service, to identify risks and opportunities Own core financial planning for CS, including forecast accuracy, the annual planning process, and long range planning Your Expertise: 9+ years in strategic finance, investment banking, or management consult

Sr. Director, Commercial Services Product Group Manager Description - Job Summary This role is responsible for overseeing extensive and intricate IT management operations and directing the infrastructure design, acquisition, implementation, operation, and maintenance. The role optimizes application and process capabilities for multiple business and IT constituents and establishes comprehensive functional business plans. The role leads process enhancement, manages stakeholder interactions, and ensures strategic alignment across the organization. The role also takes charge of team leadership, risk mitigation, and the implementation of corporate strategies, while contributing to talent management and development. Responsibilities • Directs the IT management for a large, complex enterprise, or oversees a pivotal sub-function for one of the organization’s most extensive and complex businesses. • Orchestrates the planning, design, execution, communication, and delivery of the organization's IT management undertakings within the stipulated sphere. • Directs the infrastructure design, acquisition, implementation, operation, and maintenance, along with client services support. • Establishes comprehensive functional business plans and sets technical project/program objectives, while also ensuring that services/solutions align with business and IT objectives in design, development, delivery, and supportability. • Articulates and optimizes application and process capabilities for multiple business and IT constituents while also driving architectural standards. • Leads process improvement and policy development projects, oversees operational success, aligns strategies, integrates activities with major organizational functions, and owns numerous measurable goals. • Manages interactions with esteemed business leaders to address complex IT ma

As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management within Technical Solutions, helping customers optimize usage and control spend across all Datado