Product Support in United States

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Settlement & Currency Services Job Description Summary Settlement & Currency Services is Mastercard’s center of expertise for global settlement, cross-border payments, currency and foreign exchange services, and value movement across traditional and digital financial networks. The team supports initiatives related to fiat and digital currencies, settlement infrastructure, and emerging payment technologies, working across products, markets, and functions to advance strategic priorities. The team also develops solutions that enable funds movement between Mastercard customers, engages with regulators and manages relationships with commercial and central banks. Mastercard is rapidly expanding its global payment, settlement, and digital asset capabilities. The Settlement & Currency Services team is seeking a Manager to help design, develop, and implement innovative solutions that enable the seamless movement of money across borders, currencies, and payment ecosystems, supporting Mastercard's mission to make payments safe, simple, and fast. Roles & Responsibilities The Manager, Settlement & Currency Services will serve as a key liaison across Core Payments Product, Global Settlement Operations, and Technology teams, providing thought leadership and subject matter expertise i

At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique. From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success. Team & Role Overview About the Team and Department Franklin Templeton Investment Solutions (FTIS) brings together investment, research and product expertise to develop and manage multi-asset strategies. Within FTIS, the Retirement Solutions team combines expertise in strategic and dynamic asset allocation, glide path design, portfolio construction, risk management, and underlying investment selection, leveraging Franklin Templeton’s global investment platform across public and private markets. Working closely with plan sponsors, consultants, recordkeepers, and distribution partners, FTIS delivers retirement solutions that support the evolving needs of participants and retirement systems across U.S. and international markets. About the Role The Solutions Portfolio Manager – Retirement Solutions will serve as a retirement and target date subject matter expert, supporting the growth of FTIS’s retirement business across U.S. institutional, recordkeeper, intermediary and internationa

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a rock star leader for our AI DevEx team. This team plays a crucial part in transforming how the Snowflake product is developed, evaluated and supported. The job is no less than building the ecosystem that powers our AI-pilled engineers and our agentic organizations and reinvents the SDLC for Snowflake. As the manager for this growing team, you will lead the group of engineers working to reinvent how code is written, reviewed and runs in production to usher scale and velocity for the AI era. With context as the new source code, you will make it possible for every engineer at Snowflake to deliver through intent and direction. In this role, you will: Lead, coach, and grow the ES AI DevEx team while creating a high-energy, cohesive environment with strong planning, ownership, and career development. Deliver the vision and roadmap for transforming the SDLC for all Snowflake engineers. Drive measurable improvements in code review latency, ensure Snowflake developers can use the latest harnesses and models, and create the golden paths that agentic codebases are built upon. Act as an agent of clarity in a space that is moving fast, making high quality decisions quickly by keeping up with the latest developments in the industry. Own operational excellence for the area

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Realtime Defect Analysis (RDA) Yield Technology team supports advanced DRAM research and development by identifying, analyzing, and reducing manufacturing defects that impact yield and product performance. The team partners closely with engineers across R&D and High Volume Manufacturing to improve process stability, accelerate learning cycles, and drive continuous improvement through data-driven decision making. As an RDA Yield Technology Intern, you will gain hands-on experience with innovative semiconductor processing, defect inspection systems, and advanced analytical techniques. You will contribute to projects focused on experimentation, defect detection, data analysis, and process optimization while collaborating with multi-functional engineering teams. This role is ideal for individuals who are passionate about problem solving, root-cause investigation, and leverausingology to improve manufacturing performance. Responsibilities Analyze experimental process flows and defect inspection data to identify anomalies, investigate root causes, and support corrective actions. Partner with R&D and manufacturing teams to improve yield performance through defect detection, process monitoring, and continuous improvement initiatives. Leverage Artificial Intelligence (AI) and data analytics tools to accelerate defect detection, identify yield-impacting trends, automate routine analysis workflows, and generate actionable insights. Use inline defect signals, statistical analys

Job Title Medical Safety Manager, Hospital Patient Monitoring Job Description Medical Safety Manager, HPM The Medical Safety Manager, Hospital Patient Monitoring is responsible for conducting comprehensive evaluations of safety information sourced form a variety of channels such as Post-Marketing Surveillance (PMS) and literature searches, working under limited supervision. Your role: Provides essential support in bolstering patient safety by actively contributing insights and recommendations to critical processes such as Risk Management, Health Hazard Evaluations (HHE), Risk-Benefit analyses, and recall procedures. Offers valuable assistance in delivering safety-related perspectives for New Product Introduction (NPI) projects, clinical studies, and Post-Marketing Surveillance (PMS) efforts, facilitating informed decision-making. Collaborates effectively to furnish pertinent safety inputs for regulatory submissions and key documents such as Risk-Benefit Analyses (RBA), protocols, Clinical Study Reports (CSR), and Clinical Evaluation Reports (CERs), ensuring compliance and transparency in safety evaluations. Conducts literature reviews and surveillance activities to identify emerging safety issues, ensuring proactive identification and mitigation of potential risks. Provides answers to safety-related inquiries from healthcare professionals, patients, and internal stakeholders, fostering trust and transparency in communication regarding product safety. Contributes to the implementation of safety-related policies, procedures, and programs to promote a culture of safety and compliance within the organization. Maintains awareness of evolving regulations and guidelines related to medical product safety and ensures compliance with applicable requirements. Provides input into the design and conduct of safety studies and medical device vigil

Job Details: Job Description: As a Material Analysis (MA) Technician, you will be part of a Technology Development (TD) and High-Volume Manufacturing (HVM) lab responsible for performing material analysis and failure analysis in support of Intel's silicon process development and high-volume production. You will work on developing imaging, composition analysis and sample preparation techniques, and best-known methods (BKMs) to improve lab analysis quality, efficiency and output. You will directly interface with TD and HVM fab customers and quality/reliability engineers to develop solutions to problems by utilizing lab capabilities. The scope may include wafer and unit level, front-end modules and back-end/far back-end modules. Responsibilities may include but not be limited to: • Conducting hands-on analysis by effectively utilizing lab techniques, from sample prep micro-cleaver, ion mill etcher, mechanical polish to SEM/EDX, Dual beam FIB, TEM techniques to characterize Si fabricated structures at nanometer scales and integrated circuit device to improve process, performance and reliability; and to identify physical failure mode toward the root-cause identification. • Conducting hands-on data collection with various lab equipment’s, and assisting engineers to implement materials characterization techniques to determine fundamental thin film material structure/properties and to collaborate with process development engineers across functional areas and organizations to improve process performance and reliability. • Supporting and sustaining lab equipment. Ensuring that lab analytical capabilities needed to support advanced transistor and interconnect technology and/or product development are in place. Cooperating with other lab areas beyond local MA/FA (Failure Analysis) labs to achieve

Become a part of our caring community The Group Sales Representative works with brokers, agents and consultants as an Ancillary Group insurance product expert. Will work with new and existing accounts with 50+ eligible employees. The Group Sales Representative discovers, develops, and maintains benefits brokerage relationships that result in the ongoing sales and retention of Humana's Group benefit products for distribution in a specific region. The Group Sales Representative will be held accountable for the achievement of production through tenacious broker development. Brokers should view them as the benefits experts for all products that the executive will sell in the given territory. You will deliver organized, polished presentations of solutions, with benefits tied to the employer's business needs. Will develop and execute a comprehensive strategic plan that results in increased sales and maximized profitability by maintaining and expanding penetration of existing products and cross selling other Humana products. Job Responsibilities Develops new business opportunities and implements strategies necessary to attain sales objectives through consultative selling, issue resolution and superior service. Manages complex negotiations. Positions products, rate levels, and expanded product portfolios to increase sales and maximize revenue. Develop and maintain multiple benefits brokerage and consultant relationships within assigned territory. Collaborates with internal partners and/or external constituents to uncover profitable growth and cross-sell opportunities within new or existing customers and to support post-sale activities. Coordinates finalist presentations and sales seminars, testimonials and works with subject matter expert in support of the successful delivery of constituent presentat

About the Team The Adoption, Innovation, and Transformation team within OpenAI for Government helps government organizations turn OpenAI products into durable capabilities and measurable mission impact. We work alongside public servants to move from initial exploration to confident, responsible, organization-wide use of AI. Our work combines hands-on enablement, adoption strategy, deployment support, community, content, and practical transformation tailored to government missions and operating environments. By translating the potential of OpenAI’s technology into better individual workflows, stronger teams, and improved public services, we help government customers deepen adoption, build lasting organizational capability, and spend more time on mission. About the Role The Enablement Lead, Government is a specialist role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering experiences that support repeatable adoption frameworks, drive sustained activation, expand the breadth and depth of usage, and produce measurable value for government organizations. This role sits at the intersection of enablement, education, adoption, community, content, and customer experience. It blends strong product fluency, instructional design, customer advisory, and a deep understanding of public service. You will lead live workshops, deliver enablement programs, and design adoption interventions for audiences ranging from front-line public servants and technical practitioners to senior government leaders. You will be a trusted guide to government customers, helping them learn, share, teach, celebrate successes, and use AI confidently in their day-to-day work. You will help organizations understand not only what OpenAI’s products can do, but how to apply them safely and effectively while respecting their missions, operating environments, workforce needs, and responsibilities to the public. Su

Work Flexibility: Field-based As an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teams and ensuring that equipment, processes, and information flow smoothly to help drive exceptional patient care. What You Will Do Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions. Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience. Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime. Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships. Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service. Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.

As a Senior Backend Engineer on Coder's Enterprise Experience team, you'll build the systems that help large organizations run Coder in production with confidence. You'll improve how Coder scales, how it's upgraded, and how reliably it performs in regulated, air-gapped, and enterprise environments. You'll work on a genuinely cross-functional team of backend, platform, and QA engineers who own the end-to-end experience for Coder operators. From designing new features to evolving Coder's architecture, you'll partner across engineering and product to solve complex problems and ship software that operators trust. What you'll do here Design and build new features end to end, from technical design through production rollout. Design and implement backend architecture changes that support Coder's long-term scalability goals. Investigate and resolve scalability bottlenecks under production-like load, from database access patterns to concurrency handling in coderd. Improve database migration safety and upgrade reliability through schema compatibility, background migrations, and safe rollback strategies. Own the backend side of issues surfaced by Coder operators and administrators. Document the design, implementation, and operational tradeoffs of the systems you build. Participate in code reviews, RFC-style design discussions, and on-call rotations for the services you own. What we're looking for 5+ years of professional software engineering experience, including significant production experience with Go. Deep understanding of Go's concurrency model, including goroutines, channels, the sync package, and debugging race conditions under real-world load. Experience designing and operating relational databases in production, including schema design, migrations, and transactions. Strong verbal and written communication skills. Exceptional debugging and troubleshooting skills, with the persistence to drive complex problems to resolution. A self-motivated, analytical engineer who enj

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. We believe Plaid has the power to be the next-gen Credit Bureau - supporting large scale adoption of cash flow into the credit underwriting process. The Credit Decisioning platform team is responsible for building best-in-class cashflow based insights products that enable lenders to make more holistic lending decisions and empower broader access to Credit products for prospective borrowers. We own the systems and tooling that form the platform to build and serve these insights at huge scale, partnering with our Data partners to release new products yearly. You will be defining the future architecture of Credit insights products and executing against an ambitious product roadmap. You will partner with our Product, Data Science, and Machine Learning team to iterate on and productionize new insights that enable our customers to make more holistic lending decisions. Responsibilities: Leading technical architecture and execution across credit insights products: everything from data fetching and online feature serving for API requests, to offline production pipelines and tooling for model training. Scaling and evolving the architecture through an expected ~100x increase in load from deterministic factors

Datadog is looking for a Social Media Manager to advance our social media program. This role sits at the intersection of content creation, strategy, and corporate communications — owning the day-to-day execution of Datadog's social presence while helping shape how social supports our broader comms and marketing mission. You'll report to our Senior Group Manager of Corporate Communications, while working in close partnership with the Senior Social Media Manager and the rest of the Corporate Communications team. This is a role for someone who is equal parts creative and analytical: you can write a scroll-stopping post and explain exactly why it worked. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage the content calendar and day-to-day execution across social channels, including Instagram, LinkedIn, and X. Develop and execute social communication plans for product announcements, launches, global events, and other key company initiatives in partnership with communications, marketing, and cross-functional teams. Create and manage social content and programs that showcase Datadog, including employee advocacy initiatives, internal and external newsletters, and content supporting sponsored and Datadog-hosted events. Monitor social channels and engage with relevant conversations, identifying cultural moments and routing mentions that require broader support to the appropriate internal teams. Analyze social performance and translate results into actionable insights and reporting for executives and cross-functional stakeholders. Partner with the Senior Social Media Manager and larger Corporate Communications team to continually refine Datadog’s social strategy, processes, and approach to audience engagement. Who You Are: You have 4–6 years of experience in s

ABOUT THE TEAM The Legal Team at Mural is a collaborative and highly trusted partner, working cross-functionally across the entire company. With a culture of pragmatism, curiosity, and partnership, the team provides expertise across customer contracts, privacy, marketing, IP, employment law, and risk management. Their work is critical to enabling growth and protecting Mural’s reputation, ensuring that every decision aligns with both legal standards and business goals. YOUR MISSION You will report directly to the General Counsel. You will get to apply your contract drafting and negotiations skills as well as your broader legal and business acumen to supporting the GTM and product teams. WHAT YOU'LL DO Draft, review, and negotiate commercial agreements: SaaS subscription agreements, MSAs, SOWs, RFPs and NDAs. Serve as the primary legal point of contact for the Sales team, partnering directly with Account Executives and sales leadership throughout the deal cycle to structure terms, manage risk, and close deals efficiently. Partner with Deal Desk, Revenue Operations, and Finance on pricing, discounting, and other revenue-sensitive deal terms. Advise on data privacy and security terms in customer agreements, partnering with the Privacy and Security teams as needed. Own and continuously refine contract templates, fallback positions, and negotiation playbooks to improve consistency, reduce turnaround time, and enable the sales team to self-serve on standard terms. Negotiate and manage partner, reseller, and vendor/procurement agreements in support of GTM and business operations needs. Support contract renewals, upsells, and amendments, and field post-signature questions on contract interpretation from Customer Success and Account Management. Identify and help implement ways to streamline and scale the contracting process, including AI-assisted contract drafting and review. WHAT YOU'LL BRING 4+ years of experience negotiating and structuring commercial agreements, with a fo

Datadog is seeking a motivated and experienced Security Sales Engineer to join our dynamic enterprise sales engineering team. In this role, you will play a critical part in driving our security sales efforts by providing technical expertise and delivering compelling solutions to our customers. You will work closely with our enterprise sales engineers and sales team to identify customer needs, craft go to market strategy, demonstrate the value of Datadog's security solutions, and ensure customer satisfaction. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What you will do: Support the Enterprise Security Sales team in driving adoption of Datadog’s security offering within target strategic accounts. Collaborate with the broader sales team to identify and understand security requirements across Datadog’s Enterprise customer base. Conduct detailed product demonstrations and presentations, showcasing the capabilities and benefits of Datadog's security solutions. Provide technical expertise and support throughout the sales cycle, including during customer evaluations and proof-of-value initiatives. Develop and maintain a deep understanding of Datadog's security products, industry trends and current vulnerabilities, staying updated with the latest features and enhancements. Assist in the creation of technical proposals, documentation, and other sales materials. Work closely with the product management and engineering teams to relay customer feedback and influence product development. Participate in industry events, conferences, and webinars to promote Datadog's security solutions.. Who You Are : Bachelor’s degree in Computer Science, Information Technology, or a related field. Deep experience with SIEM platforms and detection pipelines, SOC workflows (alert triage

About the Team OpenAI’s acquisition of io marks our entry into consumer hardware and our ambition to define the next human–computer interface. Success in hardware requires strong financial stewardship across the full product cost stack—from early design and sourcing decisions through manufacturing, logistics, inventory, returns, and warranty. Hardware Finance works across Product, Supply Chain, Operations, Accounting, Systems/Data, and Finance to connect business decisions to product cost, inventory, cash, COGS, and margin. About the Role We are seeking a Hardware Finance Manager to own an assigned area of hardware COGS and inventory end to end. The initial assignment will depend on business priorities and the successful candidate’s expertise. It may include BOM and product cost, manufacturing variance analysis, inventory planning, logistics, returns and warranty, customer support, or another connected set of hardware-finance responsibilities. This is an individual-contributor role with broad scope. Prior hardware experience and deep, hands-on expertise in at least two relevant domains are required. The person will be expected to operate independently, build reusable processes and analytical workflows, and remain accountable for the analysis, judgment, and recommendations. In this role, you will: Own an assigned area of hardware COGS and inventory end to end. Own forecasting, close, and business variance analysis for the assigned scope. Provide hardware leadership with clear variance explanations, trend analysis, and forward-looking signals that connect business and supplier decisions to inventory, cash, COGS, and margin. Partner with business teams and Finance Platforms to establish the financial data, systems, and dashboards needed to support analysis. Ensure data integrity and governance through clear definitions, ownership, validation checks, controls, and review processes. Improve forecasting, reporting, systems, and finance processes so they remain reliable an