Product Support Operations Associate in United States

About the Team At OpenAI, we’re building the connective tissue between our mission and our people. People Innovation Labs is a fast-moving engineering team embedded in the People organization, focused on rethinking how we find and retain the best talent and empower everyone to do their best work. From recruiting to culture, we’re designing systems that give our People Team a significant edge by infusing OpenAI’s models and first-principles thinking into every aspect of our work. Our projects range from greenfield 0-1 products like OpenHouse (our internal knowledge hub) to AI-powered automations and scalable recruiting tools. We’re defining the future of work at OpenAI, creating a blueprint for how AI can supercharge productivity, culture, and innovation. About the Role We’re seeking a Data Engineer to build data-intensive systems that will power People Innovation Labs’ internal products and enable the People Analytics function to do their best work. These data pipelines are crucial for our build-out of people products backed by business systems of record and for ongoing people data analytics. One example of an employee-facing product you’ll help us build is OpenHouse, which serves as a culture and communication hub and an organization-wide front door into all other aspects of People Innovation Labs’ work. OpenHouse and other products in our portfolio are built by full stack product engineers who are deeply curious about culture, recruiting and people development, and want to know everything from the business strategy and metrics down through the code that gets us there. In this role, you will work with People Innovation Labs leadership and software engineers and the People Analytics team to build the data systems that enable this work. In this role, you will: Design, build and manage people data pipelines, ensuring all data is seamlessly integrated into our Databricks warehouse. Develop canonical datasets to track key people metrics and People Innovation Labs produc

AI Systems Engineer - Codex Core Agents About The Team The Codex Core Agents team builds the agent harness that turns model capability into real-world action. We own the systems around the model: prompting and interpreting model outputs, executing actions safely in real environments, and feeding production experience back into better models and better agent behavior. This team sits close to research and works across the stack: harness, model interaction, inference, sandboxed execution, orchestration, evals, production reliability, and the performance envelope around tokens, latency, cost, capacity, and quality. The harness is open source and increasingly part of how models are trained and evaluated, making this one of the highest-leverage layers in Codex. About The Role We’re looking for engineers to build the AI systems that make Codex agents dependable in production. The ideal candidate is an agent-systems builder: hands-on across low-level systems and ML workflows, able to debug Codex behavior end to end across the harness, model behavior, inference/runtime stack, GPU fleet, and product surface. You’ll work with research, infrastructure, and product to design agent harness capabilities, run experiments and ablations across the model + system prompt + harness stack, build frameworks for assessing production agent performance, and turn messy failures into durable improvements. What You’ll Do Design and build the core agent harness and execution loop that lets Codex agents interpret model outputs, use tools, execute code, and complete long-horizon tasks safely. Build sandboxing, isolation, orchestration, state, and workflow infrastructure for agents operating in real development environments. Develop evaluation, experimentation, and debugging systems that distinguish harness issues, model behavior, inference/runtime issues, and product failures. Run ablations across prompts, model-facing interfaces, context construction, tool-use strategies, and harness behavior to

About the Team The Integrity team at OpenAI is dedicated to ensuring that our cutting-edge technology is not only revolutionary, but also secure from a myriad of adversarial threats. We strive to maintain the integrity of our platforms as they scale. The Integrity team is at the front lines of defending against misuse in all its forms: content abuse, scaled attacks, and other actions that could undermine the user experience or harm our operational stability. About the Role As a Machine Learning Engineer in OpenAI's Integrity team, you will have the opportunity to work with some of the brightest minds in AI. You’ll work on state-of-the-art models and classifiers, experiment with new architecture and approaches, and push forward our abilities in content and user understanding. You’ll help turn research breakthroughs into tangible solutions that improve the trust and safety of our platform. If you're excited about training LLMs and building ML models, this role is your chance to make a significant mark. In this role, you will: Innovate and Deploy: Design and deploy advanced machine learning models that solve real-world problems. Bring OpenAI's research from concept to implementation, creating AI-driven applications with a direct impact. Collaborate with the Best: Work closely with researchers, software engineers, and product managers to understand complex business challenges and deliver AI-powered solutions. Be part of a dynamic team where ideas flow freely and creativity thrives. Optimize and Scale: Implement scalable data pipelines, optimize models for performance and accuracy, and ensure they are production-ready. Contribute to projects that require cutting-edge technology and innovative approaches. Learn and Lead: Stay ahead of the curve by engaging with the latest developments in machine learning and AI. Take part in code reviews, share knowledge, and lead by example to maintain high-quality engineering practices. Make a Difference: Monitor and maintain deployed m

About the Team The Agent Post-Training team creates the frontier agents OpenAI ships to the world. We are training the models behind our agents in Codex, ChatGPT, the API, and other frontier products: persistent, proactive intelligence that can operate computers, collaborate with people and other agents, and expand what people and organizations can imagine, attempt, and achieve. We define what the next generation of agents should be able to do, build the training signal that teaches those abilities, and run the experiments that make them real. Our work spans coding, tool use, computer use, multi-agent coordination, long-horizon execution, factuality, instruction following, calibrated reasoning, and taste. Our team is where new model capabilities get made. We build the data, environments, graders, training methods, and feedback loops that shape what OpenAI's next agents can do, then carry those capabilities through major training runs and into the products people use. About the Role As a member of Agent Post-Training, Artifacts, you will train frontier models to create polished, useful work products: documents, spreadsheets, slide decks, dashboards, reports, analyses, and other interactive or editable artifacts. You will help teach our models to move from a vague user goal to a finished artifact with strong structure, visual taste, domain judgment, correctness, and low latency. This work will require owning improvements across our post-training stack, including RL, data pipelines, graders, reward signals, evals, and behavioral analysis. You will work with researchers, engineers, product teams, infrastructure teams, and safety/alignment partners to decide what should go into major model runs, measure whether it worked, and ship improvements into products used by real people. This is a high-agency role for people who want their work to land directly in frontier models. In this role, you will: Design and run experiments that improve agentic model behavior for complex so

About the Team Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security team protects OpenAI’s technology, people, and products. We are technical in what we build but are operational in how we do our work, and are committed to supporting all products and research at OpenAI. Our Security team tenets include: prioritizing for impact, enabling researchers, preparing for future transformative technologies, and engaging a robust security culture. About the Role We’re seeking an exceptional Principal-level Offensive Security Engineer focused on deep, hands-on penetration testing of OpenAI’s agent-powered products, infrastructure, and model-integrated application surfaces. You’ll assess complex systems end to end, identify realistic vulnerabilities, validate exploitability and impact, and partner closely with engineering teams to drive durable fixes. This role will be primarily focused on continuously testing our agent-powered products like Codex and Operator. These systems are uniquely valuable targets because they’re rapidly evolving, can perform sensitive actions on behalf of users, and have large, diverse attack surfaces. You will play a crucial role in securing our agents by finding vulnerabilities that emerge from the interactions between the applications, infrastructure, tools, and models that power them. You’ll have the chance to not only find vulnerabilities, but actively drive their resolution, build reusable testing approaches, automate offensive security workflows with cutting-edge technologies, and use your attacker perspective to improve the security of OpenAI’s products. In this role you will: Conduct deep penetration tests of OpenAI’s agent-powered products, including web applications, APIs, cloud services, identity and authorization flows, CI/CD systems, and model-integrated product surfaces. Continuously hunt for exploitable vulnerabilities in the interactions between the appli

About the team The Applied AI Engineering team is responsible for ensuring the safe and effective deployment of Generative AI applications for developers and startups. We act as a trusted advisor and thought partner for our customers, working to build an effective backlog of GenAI use cases for their industry and drive them to production through strong technical guidance. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to late-stage startups. About the Role We are seeking a technically proficient, business-minded Applied AI Engineer to help push the frontier of advanced AI with our strategic startup customers. You'll work with some of the most exciting AI startups in the world, guiding them through ideation, development, delivery, and scaling to accelerate and maximize the value of what they build on our platform. You will have the opportunity to work on the most novel and creative use cases being built on our API, serving as a critical partner in collecting and delivering high-fidelity product and model feedback internally. You will collaborate closely with Sales, Solutions Engineering, Applied Research, and Product teams, and you will report to the Startups Applied AI Lead. This role is based in our San Francisco or New York offices. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Partner closely with strategic startup customers as their technical thought partner to build novel applications on our API, helping them rapidly move from ideation to scale. Provide proactive guidance to maximize business impact and accelerate application development. Experiment and prototype alongside customers, demonstrating practical use cases. Contribute to open-source resources and scale the function by sharing knowledge, codifying best practices, and publishing useful resources. Synthesize and deliver valuable feedback to the Product and Research

About the Team We bring OpenAI's technology to the world through products like ChatGPT and the OpenAI API. We seek to learn from deployment and distribute the benefits of AI, while ensuring that this powerful tool is used responsibly and safely. Safety is more important to us than unfettered growth. About the Role OpenAI is looking for an experienced Performance Engineer to help us scale the performance, reliability, and efficiency of our systems. In this role, you'll apply deep technical expertise to optimize infrastructure and application-level performance across mission-critical products like ChatGPT and our developer API. You’ll work cross-functionally with teams building core services, training models, and developing real-time user experiences to push our latency, throughput, and cost-efficiency to the next level. We are looking for engineers who thrive in ambiguous environments, value deep systems understanding, and are motivated by delivering measurable impact. This is a highly technical, individual contributor role focused on root-cause analysis, profiling, instrumentation, and architecture-level performance improvements across our stack. In this role, you will: Analyze and optimize performance across application, middleware, runtime, and infrastructure layers—networking, storage, Python runtime, GPU utilization, and beyond. Develop tooling and metrics that provide deep observability into system performance. Collaborate closely with infra, platform, training, and product teams to identify key performance goals and drive systemic improvements. Influence architecture and design decisions to prioritize latency, throughput, and efficiency at scale. Lead investigations into high-impact performance regressions or scalability issues in production. Drive performance testing strategies and help define SLAs/SLOs around latency and throughput for critical systems. You might thrive in this role if you: Have 7+ years of experience in software engineering with a strong tr

About OpenAI OpenAI is dedicated to ensuring that artificial general intelligence (AGI) benefits all of humanity. Our mission requires building not only world-class AI models, but also the infrastructure that enables those models to be deployed reliably, efficiently, and at global scale. As demand for AI continues to grow, we are expanding the ways OpenAI can bring high-performance inference capacity online across a diverse hardware ecosystem. About the Team The GPT Infrastructure team builds software that turns advanced inference and optimization research into production products. One focus is enabling strategic infrastructure partners and accelerator vendors to qualify and onboard new compute without a bespoke porting and optimization effort for every hardware platform. We build the control planes, APIs, secure partner-side execution environments, evaluation systems, artifact pipelines, and operational tooling that make these workflows repeatable and trustworthy. The work sits at the intersection of distributed systems, AI inference, compilers and runtimes, performance engineering, security, and external partnerships. About the Role We are seeking an experienced systems generalist who can work comfortably across the stack to help build an automated inference optimization platform. Given a workload, target hardware profile, compiler and runtime context, and a trusted verifier, the system runs durable optimization campaigns that generate, compile, execute, grade, and improve candidate kernels, runtime configurations, and serving-stack changes. You will design both the OpenAI-hosted control plane and the partner-side software that evaluates candidates on real accelerator hardware. The product must keep long-running workflows reliable, make performance results reproducible, and maintain clear trust boundaries around sensitive model and hardware information. This is a deeply cross-stack role, combining strong software engineering fundamentals with systems thinking and

About the Team The Codex Research team creates the frontier agents OpenAI ships to the world. We are training the models behind our agents in Codex, ChatGPT, the API, and other frontier products: persistent, proactive intelligence that can operate computers, collaborate with people and other agents, and expand what people and organizations can imagine, attempt, and achieve. We define what the next generation of agents should be able to do, build the training signal that teaches those abilities, and run the experiments that make them real. Our work spans coding, tool use, computer use, multi-agent coordination, long-horizon execution, factuality, instruction following, calibrated reasoning, and taste. Our team is where new model capabilities get made. We build the data, environments, graders, training methods, and feedback loops that shape what OpenAI's next agents can do, then carry those capabilities through major training runs and into the products people use. About the Role As a member of the Codex Research team, you will improve the capabilities, reliability, and product fit of OpenAI's agentic models. You might own a research direction, build the infrastructure that makes large training runs faster and more trustworthy, create evals that reveal where models fail, or drive a capability from an idea through experimentation, integration, and launch. This role is intentionally broad. The strongest candidates are not defined by one method or subfield; they are people who can take an ambiguous capability problem and make progress across research, engineering, data, evals, and product. You should be excited to work on models that act in the world: writing and debugging code, using tools, calling functions, operating computers, collaborating with other agents, and completing valuable work on behalf of users. You will work with researchers, engineers, product teams, infrastructure teams, and safety/alignment partners to decide what should go into major model runs, measu

About the team OpenAI’s Enterprise Go-To-Market organization helps the world’s largest companies adopt and scale our AI platform across their business—from ChatGPT Enterprise to our developer platform and APIs. We partner with organizations across Financial Services, Life Sciences, and Retail to build new AI-powered customer experiences, transform operations, and reimagine how work gets done in highly regulated and technically complex environments. As adoption accelerates through pilots, experimentation, and developer-led use cases, the GTM team turns that momentum into durable, enterprise-wide deployments. Sales Development sits at the front of this motion—where technical curiosity becomes executive engagement and OpenAI’s enterprise relationships begin. About the role We are hiring a Sales Development Manager, AMER to lead a team of SDRs supporting our Large Enterprise business across North America. Reporting into Sales Development leadership, this role will be responsible for coaching and developing a high-performing team focused on generating qualified pipeline and creating strategic enterprise opportunities. This is a foundational front-line leadership role within OpenAI’s enterprise GTM organization. You will help define how we engage prospective customers, convert product and developer interest into enterprise conversations, and scale repeatable outbound and inbound motions across some of the world’s largest organizations. You will partner closely with Sales, Marketing, Solutions Engineering, Partnerships, and Strategy & Operations to drive pipeline generation and help shape the future of OpenAI’s enterprise growth engine. In this role, you will: Lead, coach, and develop a team of SDRs supporting Large Enterprise, Verticals, and Strategic Accounts across AMER Drive high-quality pipeline generation through outbound prospecting, inbound qualification, account-based motions, and product-led signals Establish strong operational rigor around activity metrics,

About the Team The Safety Systems team is dedicated to ensuring the safety, robustness, and reliability of AI models and their deployment in the real world. Building on the many years of our practical alignment work and applied safety efforts, Safety Systems addresses emerging safety issues and develops new fundamental solutions to enable the safe deployment of our most advanced models and future AGI, to make AI that is beneficial and trustworthy. Learn more about OpenAI’s approach to safety About the Role As an Analytics Engineer in Safety Systems, you will play a pivotal role in building a data-centric culture, enhancing decision-making processes, and driving strategic initiatives through analytics. You will partner closely with Engineering, Research, and Data Science to develop and maintain canonical data sources and source-of-truth dashboards that enable both people and AI agents across the organization to derive trustworthy, actionable insights. You will own the consumption layer for safety metrics: defining intuitive, reliable ways for stakeholders across Safety Systems, partner teams, and leadership to understand the safety of our products, answer safety-related questions independently, and inform product decisions and company strategy. Most importantly, you will be a core member of the Safety Systems team, collaborating with researchers and engineers to advance our goals of safe, robust, and reliable AI. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design and maintain canonical datasets that serve as sources of truth for safety metrics. Develop and refine data products such as dashboards, reports, agent-enabled workflows, and machine-readable interfaces that empower stakeholders to extract and analyze data independently. Work closely with stakeholders in Engineering, Research, and Data Science to understand their decision-making n

About the Role The Engineering Acceleration team builds and operates the foundational systems that engineers use to build, test, and ship ChatGPT, the API, and OpenAI's infrastructure. We are looking for an engineer to help evolve OpenAI's build and continuous integration systems for a fast-growing engineering organization. This role sits at the intersection of developer productivity, build systems, distributed infrastructure, and software quality. You will work on the systems that determine how quickly and confidently engineers can move: Bazel-based builds, Buildkite pipelines, test selection, remote caching and execution, CI observability, and tooling that helps engineers understand and fix failures quickly. Our mission is to make OpenAI one of the most productive engineering organizations in the world while preserving a high bar for correctness, reliability, and safety. The best version of this work is invisible when it succeeds: builds are fast, tests are trusted, CI failures are understandable, and engineers can focus on shipping useful systems instead of fighting infrastructure. In This Role, You Will Own and evolve Bazel-based build and test workflows across a large, polyglot monorepo. Design and maintain Starlark rules, macros, toolchains, and integrations that make builds reproducible, hermetic, and easy for product teams to adopt. Improve CI performance and reliability across Buildkite pipelines, including queue time, build time, cache hit rates, test sharding, retry behavior, and flake isolation. Build systems that reduce unnecessary CI work through affected-target detection, dependency graph analysis, test selection, caching, batching, and smarter scheduling. Improve local development workflows so engineers can reproduce CI behavior, debug build failures, and iterate quickly without learning every detail of the build stack. Operate and optimize build infrastructure across Docker/OCI images, Kubernetes-based runners, cloud resources, and remote cache/exec

About the Team The Human Data team at OpenAI is responsible for identifying and mitigating risks in advanced AI systems by designing evaluations, surfacing vulnerabilities, and collaborating closely with researchers to strengthen model reliability and public trust. About the Role As a Research Program Manager, you will lead initiatives that test the safety and robustness of OpenAI’s models through creative experimentation and structured evaluation. You’ll coordinate efforts across research and engineering teams to transform ambiguous risks into concrete research programs and influence future model development and deployment. We’re looking for people who are technically savvy, comfortable with ambiguity, and excited about shaping the future of safe AI. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Lead programs that explore unexpected model behaviors and identify failure modes. Translate vague or emergent risk signals into clear priorities and actionable research plans. Design and run creative evaluations, experiments, and red-teaming campaigns. Collaborate with research, product, and deployment teams to integrate findings into model training and deployment cycles. Develop repeatable systems for tracking model performance and understanding emerging behavior patterns. You might thrive in this role if you: Have strong experience in technical program management, with excellent organizational and communication skills. Are familiar with large language models, prompt engineering, or model evaluation techniques. Are comfortable managing fast-paced, high-uncertainty projects and shaping them from the ground up. Are creative and resourceful in devising new methods for testing model behavior and performance. Can effectively coordinate across technical and non-technical stakeholders to drive alignment and execution. About OpenAI OpenAI is an AI resear

About the Team The Preparedness team is an important part of the Safety Systems org at OpenAI, and is guided by OpenAI’s Preparedness Framework . Frontier AI models have the potential to benefit all of humanity, but also pose increasingly severe risks. To ensure that AI promotes positive change, the Preparedness team helps us prepare for the development of increasingly capable frontier AI models. This team is tasked with identifying, tracking, and preparing for catastrophic risks related to frontier AI models. The mission of the Preparedness team is to: Closely monitor and predict the evolving capabilities of frontier AI systems, with an eye towards misuse risks whose impact could be catastrophic to our society Ensure we have concrete procedures, infrastructure and partnerships to mitigate these risks and to safely handle the development of powerful AI systems Preparedness tightly connects capability assessment, evaluations, and internal red teaming, and mitigations for frontier models, as well as overall coordination on AGI preparedness. This is fast paced, exciting work that has far reaching importance for the company and for society. About the Role We’re hiring a Data Scientist to help build, evaluate, and continuously improve mitigations that prevent extreme harms from AI systems. This role is for an experienced, highly autonomous individual contributor who can take ambiguous problem statements, structure rigorous analyses, and translate findings into actionable product and policy changes. This position goes beyond “running evals.” You’ll help create mitigation intelligence and monitoring systems that enable OpenAI to detect issues early, measure effectiveness over time, and reduce both over-blocking (unnecessary friction) and under-blocking (missed harm). What You’ll Do Evaluate and improve mitigation systems, including classifiers and detection pipelines across domains (e.g., biosecurity, cybersecurity, and emerging risk areas). Diagnose false positives and fa

About the role We’re looking for an engineering manager to lead a team building software systems that detect and prevent harmful misuse of frontier AI models—before incidents occur. This is a builder’s role: you’ll lead engineers shipping production services, detection pipelines, and mitigation mechanisms that protect frontier model integrity and reduce high-severity misuse risk. While this work intersects with frontier model development, security and risk, we’re explicitly seeking someone with a software engineering foundation who is comfortable building reliable systems that can operate at billions of users scale. In this role you will: Lead a team of software engineers building detection + mitigation systems for frontier model misuse, with an emphasis on model IP protection / distillation detection and emerging risk surfaces from autonomous agents. Set the technical roadmap and execution strategy: prioritize, design, ship, iterate, measure impact. Build production systems: services, pipelines, tooling, instrumentation, and automation that scale with frontier model usage. Partner deeply with Research and Product to translate evolving model capabilities into concrete tests, signals, and mitigations that can be deployed at scale. Drive strong engineering fundamentals: architecture, reliability, monitoring, performance, and operational excellence. Hire and grow an exceptional team across backend, data systems, and applied ML engineering domains as needed. Anticipate what breaks at scale as agentic workflows become more capable. You might thrive in this role if you: Experience building systems in adversarial, fast-evolving environments Are comfortable with ambiguity and novelty Have experience adjacent to security (e.g., abuse prevention, fraud, integrity, platform defense, auth/identity, malware/spam, adversarial environments) Communicate clearly and build trust quickly with senior stakeholders—pragmatic, collaborative, and calm under scrutiny. Significant experience