Product Support Operations Director in Bellevue

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People & Culture. Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software. The Automation team builds human-to-system and system-to-system automations that reduce manual effort and friction across the business. We combine cloud-native services, agentic AI, and workflow orchestration to enable employees to interact with enterprise systems through intelligent, secure, and auditable automation. As a Senior Software Engineer I (Automation), you will lead the design, build, and operation of systems and workflows that directly support business execution at scale. You will own complex technical initiatives, partner with Product Managers and stakeholders on technical roadmaps, and mentor junior engineers. This full-time position reports to the Sr. Director, Development and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Architect AI Agents: Take a leading role in designing Agentic Workflows using AWS Step Functions and Bedrock Agents that reason

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: We're looking for a Senior Product Manager to join Flexport's product team and own a critical part of how we serve clients and operators across global logistics. You'll define the vision and roadmap for your product area, ship features that drive measurable business outcomes, and collaborate with engineering, design, commercial, and operations teams to solve hard problems at scale. Flexport's platform powers every stage of global freight, from booking and pricing to visibility, customs, and delivery. The products you build will be used daily by logistics managers, supply chain leaders, freight operators, and internal teams who keep goods moving around the world. This is a high-impact role for someone who combines strong product instincts with deep analytical skills and comfort navigating complex domains. The team: The Visibility team owns the end-to-end mapping and tracking of physical goods across global logistics. We solve complex supply chain workflows at the system root-cause level using data, product intuition, and highly structured logic. Our team is responsible for defining the client-facing tracking experience based on real physical e

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: We're looking for a Senior Product Manager to join Flexport's product team and own a critical part of how we serve clients and operators across global logistics. You'll define the vision and roadmap for your product area, ship features that drive measurable business outcomes, and collaborate with engineering, design, commercial, and operations teams to solve hard problems at scale. Flexport's platform powers every stage of global freight, from booking and pricing to visibility, customs, and delivery. The products you build will be used daily by logistics managers, supply chain leaders, freight operators, and internal teams who keep goods moving around the world. This is a high-impact role for someone who combines strong product instincts with deep analytical skills and comfort navigating complex domains. The team: The Commerce team owns the end-to-end quality, automation, and profitability of Flexport’s commerce domain. We build intelligent agents to automate critical commerce workflows, including quoting, billing, and invoicing, while driving cost intelligence across every shipment process gate to optimize profitability. Additionally, our te

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity We're looking for a Staff Product Manager to lead the strategy for Trucking Technology—the systems that plan, procure, dispatch, and settle every truck move in North America—and drive the unification of our fragmented ground transportation business into a single Flexport-owned platform by 2027. You will define the vision for how planning, procurement, and carrier experience integrate into one operating system and execute with high autonomy. This unification is critical for Flexport's long-term vision of an automated supply chain. By owning the full stack, we will consolidate demand, capture leaking margin, and deliver a high-quality experience across modes. You will also drive the next generation of trucking automation—including AI-driven appointment scheduling and automated dispatch—to continue the strategic initiatives in our annual operating plan. Sitting at the intersection of product, operations, and business, you will be measured by operational and financial impact rather than just features shipped. This role involves redesigning the operating processes themselves and persuading leadership to adopt new models. You will also raise the bar

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet's horizontal use cases — spanning Enterprise PMO, Operations & Process Management, IT PPM, Service Delivery, and Governance, Risk & Compliance — represent the company's largest ARR expansion opportunity. Most enterprise accounts enter through a single buying center. The horizontal pod's job is to unlock the adjacent functional buyers in those same accounts, and to build the positioning that makes Smartsheet the obvious choice for each. As a Product Marketing Manager II on the Horizontal Use Cases pod, you will help support the value strategy, positioning, and sales-ready content for a defined set of horizontal use cases. You will partner with the Sr. Manager, Product Marketing and contribute to the development of differentiated, quantified value propositions that help Smartsheet win against category competitors and drive multi-function adoption within the enterprise installed base. This full-time position reports to the Manager, Product Marketing and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. What You Will Own: Assisting with Value Strategy: Support the execution and maintenance of the differentiated value strategy for each use case Value Impact Model: Assist in the development of quantified Value Impact Models for assigned use cases — helping translate Smartsheet's capabilities into specific productivity and efficiency claims for ROI conversations. Buyer Validation & Market Testing: Support buyer inte

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: We're looking for a Staff Product Manager to own and drive strategy across a product domain at Flexport. This is not a single-feature role. You will define the vision for how multiple product surfaces work together to serve clients and operators across global logistics, then execute against that vision with a high degree of autonomy. Flexport's platform powers every stage of global freight, from booking and pricing to visibility, customs, and delivery. The products you shape will be used daily by logistics managers, supply chain leaders, freight operators, and internal teams who keep goods moving around the world. You will work across multiple engineering teams and coordinate with other PMs to ensure your domain delivers cohesive, measurable outcomes. You will also raise the bar for the PM team through mentorship, better frameworks, and sharper thinking on the hardest product problems we face. This is a role for someone with deep product experience, strong analytical instincts, and the ability to operate at both the strategic and execution level in a complex, data-rich environment. The team: The Commerce team owns the end-to-end quality

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: We're looking for a Staff Product Manager to own and drive strategy across a product domain at Flexport. This is not a single-feature role. You will define the vision for how multiple product surfaces work together to serve clients and operators across global logistics, then execute against that vision with a high degree of autonomy. Flexport's platform powers every stage of global freight, from booking and pricing to visibility, customs, and delivery. The products you shape will be used daily by logistics managers, supply chain leaders, freight operators, and internal teams who keep goods moving around the world. You will work across multiple engineering teams and coordinate with other PMs to ensure your domain delivers cohesive, measurable outcomes. You will also raise the bar for the PM team through mentorship, better frameworks, and sharper thinking on the hardest product problems we face. This is a role for someone with deep product experience, strong analytical instincts, and the ability to operate at both the strategic and execution level in a complex, data-rich environment. The team: The Visibility team owns the end-to-end mappi

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is redefining how enterprises bring data, applications, and AI together. As autonomous workflows begin taking actions on behalf of users, identity has officially become the new security perimeter. Every single interaction—whether initiated by a human, an application, a workload, or an AI agent—must be continuously authenticated, authorized, and governed. To unlock this next generation of enterprise software, Snowflake requires an identity platform that extends far beyond traditional workforce authentication to seamlessly support machine identities, fine-grained delegation, and policy-driven access at cloud scale. We are looking for a hands-on, high-impact Product Leader to define and build this foundational trust layer. Operating at a highly strategic intersection of product, engineering, partnerships, and executive-level customer engagement , you will own the core infrastructure that allows complex enterprise systems to securely interact, reason over sensitive data, and safely execute actions. AS A PRINCIPAL PRODUCT MANAGER AT SNOWFLAKE, YOU WILL : Set Portfolio Strategy: Own and define the long-term product strategy and roadmap for Snowflake’s IAM ecosystem, factoring in market-shifting competitive trends and technical evolutions. Build for AI era: Architect IAM

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Where Data Does More. Join the Snowflake team. Join our ML Feature Store team where we're building cutting-edge product capabilities that power complex feature transformations and low latency feature serving. We're revolutionizing machine learning feature management and serving capabilities as part of the Snowflake ML suite of products. In the era of GenAI and agents, our team delivers high-quality, fresh feature solutions that make a real difference for our customers. IN THIS ROLE AT SNOWFLAKE, YOU WILL: Help define and own the roadmap for Snowflake Feature Store, working collaboratively with senior architects and ML team leadership Build and execute a vision for incorporating new advances in machine learning Ensure operational excellence of services and meet reliability, availability, and performance commitments Collaborate across ML partner teams to improve development velocity and capabilities Support team members in delivering high technical quality WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE: 10+ years of experience in designing and building data serving infrastructure and/or machine learning platforms. Strong track record working with machine learning systems and platforms. Strong understanding of computer science fundamentals. B.Sc . in Computer Science Fluency in Ja

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a talented and passionate Senior Software Engineer for our Snowpark Container Service , part of our Snowflake Compute Platform - to build our elastic, high-scale, high-performance, cloud native compute platform to enable bringing Compute to Data effortless and simple. Snowpark Container Services is a fully managed container offering that helps our customers easily deploy, manage, and scale containerized applications without having to move data out of Snowflake. As a fully managed service, it comes with Snowflake security, configuration, and operational best practices built in. You will be part of this highly productive, fast moving, and growing team that is critical to realizing Snowflake’s Data Cloud Mission. AS A SENIOR SOFTWARE ENGINEER, YOU WILL: ● Design and develop features, understand customer requirements and meet business goals. ● Lead a team of engineers, including mentoring and guiding them, and build technical direction and strategy for large and critical parts of the product surface area. ● Manage all aspects of the Project, including Design, Coding, Reviews, Testing, Observability, Tooling and On-Call support. ● Build highly reliable and fault-tolerant software to meet the needs of the largest customers. ● Ensure operational readiness and ma

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a talented and passionate Senior Software Engineer for our Snowpark Container Service , part of our Snowflake Compute Platform - to build our elastic, high-scale, high-performance, cloud native compute platform to enable bringing Compute to Data effortless and simple. Snowpark Container Services is a fully managed container offering that helps our customers easily deploy, manage, and scale containerized applications without having to move data out of Snowflake. As a fully managed service, it comes with Snowflake security, configuration, and operational best practices built in. You will be part of this highly productive, fast moving, and growing team that is critical to realizing Snowflake’s Data Cloud Mission. AS A SENIOR SOFTWARE ENGINEER, YOU WILL: ● Design and develop features, understand customer requirements and meet business goals. ● Lead a team of engineers, including mentoring and guiding them, and build technical direction and strategy for large and critical parts of the product surface area. ● Manage all aspects of the Project, including Design, Coding, Reviews, Testing, Observability, Tooling and On-Call support. ● Build highly reliable and fault-tolerant software to meet the needs of the largest customers. ● Ensure operational readiness and ma

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are the Snowflake Metadata team. We own Snowflake’s metadata systems that make it easy for customers to query, modify and manage their petabyte-scale data. We develop distributed systems that store and maintain metadata, transaction frameworks that power Snowflake’s query and DML capabilities, asynchronous systems that provide time travel and lifecycle management capabilities and entity metadata supporting DDL capabilities. We also build foundational capabilities that deliver global features like cross-region replication (Snowgrid), data sharing, and data marketplace. AS A PRINCIPAL SOFTWARE ENGINEER AT SNOWFLAKE YOU WILL: Solve real business needs at large scale by applying your software engineering and analytical problem solving skills. Design, develop and support fault-tolerant scalable distributed systems for our Snowgrid and Data Sharing teams. Create architecture and design, influence our product roadmap, and take ownership and responsibility over new projects. Analyze fault-tolerance and high availability issues, performance and scale challenges, and solve them. Mentor and grow junior engineers. Understand trade-offs between consistency, performance and costs to build solutions which can meet the demands of rapidly growing services. Ensure operational readiness of

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Role Overview: As the Sr. CE Program Manager, you will serve as a strategic partner to the Sr. Director, Customer Adoption Programs & Strategy in leading customer excellence programs. This role combines day-to-day program management with strategic planning, cross-functional collaboration, and performance analytics. You will drive strategic customer experience initiatives, evaluate new tools and processes, own performance reporting, and build frameworks that inform how we optimize for adoption, retention, and customer value. This role requires both tactical execution excellence and the ability to think strategically about how business changes impact our customer experience programs, while partnering closely with BI, Customer Success, Scale, Product Marketing, and other teams to deliver unified customer experiences. You Will: Strategic Leadership & Representation Represent the customer experience in field meetings and cross-functional forums, ensuring customer experience strategies align with broader Customer Success objectives Serve as a strategic thought partner to the Customer Experience and Customer Success teams on opportunities and decision-making that further enhance the customer journey Support the evaluation of tools, processes, and workflows Partner with business partner leadership on strategic initiatives that bridge digital and scale motions Present on behalf of leadership in internal and external forums Program Strategy & Execution Design, build, and iterate multi-channel customer engagement

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Data Clean Rooms team is Leading the market shift from traditional 2-party data sharing to multi-party collaboration hubs . Our vision is to provide a seamless, "safe-room" environment where enterprises can collaborate on shared datasets while maintaining absolute governance. We ensure that no party can exfiltrate another's underlying content, even while running complex joint workloads and getting high-value results. You will join a fast-paced, collaborative team of engineers on a journey to provide customers with an integrated set of innovative, AI-enabled capabilities to analyze data in a privacy-preserving way. You will have a real opportunity to impact and shape the future of secure data collaboration at Snowflake. AS A SOFTWARE ENGINEER IN DATA CLEAN ROOMS, YOU WILL: Architect and build highly scalable infrastructure that enables secure, multi-party collaboration. Design and implement core clean room features and services, intelligent agents, and robust developer APIs to expand platform capabilities and support custom AI/ML workflows. Partner closely with Product Management and cross-functional teams to drive complex projects from ideation and system design through to production deployment. Mentor peers and foster a warm, supportive culture of innovation, cross-tea

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the team The Apps & Experiences Platform team powers the systems and services behind all of our user-facing applications, including Snowsight, Snowflake Intelligence, and new mobile experiences. Our mission is to build innovative backend services, developer tooling, platform infrastructure, and AI-powered capabilities that enable exceptional product experiences at scale. As part of our team, you’ll work across feature development, platform engineering, infrastructure, and internal tooling to support both end users and developers. We care deeply about building systems that are reliable, scalable, maintainable, and performant. Snowflake is a high-growth AI Data Cloud company, and we’re looking for exceptional engineers to help us scale the next generation of our platform. A key part of this is our work on our internal AI developer agent, which is designed to democratize end-to-end app development across all engineering teams by translating product specs and designs into fully functional, production-ready features. AS A SENIOR SOFTWARE ENGINEER FOR THE APPS & EXPERIENCES PLATFORM TEAM, YOU WILL: Design, build, and operate scalable backend services and platform infrastructure that power Snowflake’s user-facing applications. Contribute across the full development l