Quality Management Manager in United States

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: Airbnb is entering a new era—reimagining how fraud, safety, and quality are measured, protected, and elevated across the digital landscape. Reporting to the Director of Advanced Analytics, Fraud & Safety, you will lead a dispersed team of ~8 advanced analysts tasked with turning safety measurement into governed, self-serve decision systems for Policy, Ops, Legal, Product, and Engineering. You will be a pivotal leader safeguarding Airbnb’s global community. You’ll steer a multidisciplinary team that designs, delivers, and scales state-of-the-art analytics for: Safety (physical & digital) Connected-account & circumvention detection Privacy protection & risk management This role isn’t just about reporting what happened; it’s about building the systems that help Airbnb see around corners. You will democratize data access, build always-on scenario simulators for fraud and safety, and turn incident impacts into seamless signals for continuous improvement. Your insights and systems will empower every stakeholder—from legal to operations, policy to product—to make bold, data-driven, and context-aware decisions in real time. A Typical Day: Own end-to-end analytical workflows for platform safety controls: data ingestion, feature engineering, modeling, experimentation, and visualization. A core mandate is to co-own and drive the enterprise-wide “Safety Single Source of Truth” (SSoT) strategy —a unified, structured data asset and taxonomy that underpins decision-making across Product, Operations, Policy, and Legal. Ensure metrics are future-proof, privacy-compliant, and g

About the Team OpenAI's Research Data Team exists to accelerate the evaluation, safety and capabilities of our models and products. Made up of technical operators and software engineers, we design the methods in which we acquire and create data. About the Role As a Research Program Manager (RPM), Data Acquisition, you will partner with research, engineering, and operations to design and implement pragmatic solutions for acquiring data. You will be a key interface between our research roadmap and external data offerings. This role is based in our San Francisco HQ and will be part of a team of RPMs pushing the frontier of data acquisition. In this role, you will: Partner deeply with research: Work with researchers to scope data needs, define success criteria, and translate priorities into clear execution plans. Shape the data acquisition pipeline: Identify, evaluate, and advance high impact data opportunities - balancing research value, feasibility, quality, and responsible execution. Unblock yourself: Move work forward even when the path is unclear — using technical judgement, creative problem solving, and scrappy execution to make progress while longer-term solutions are still forming. Build lightweight systems and visibility: Use SQL, Python, dashboards, and simple tooling to track performance, quality, and blockers. Drive technical roadmaps: Collaborate with engineers to enhance data platforms, resolve blockers, and ensure security best practices such as access management. Scale your impact: Equip vendors and internal teams with the context, standards, and operating rhythms needed to focus on the most important problems. You’ll thrive in this role if you: Are proficient in SQL and Python for analysing datasets, querying databases, building dashboards, and generating actionable insights. Are comfortable using APIs, automation, and AI tools such as Codex to accelerate workflows, remove manual overhead, and upskill quickly in unfamiliar technical areas.Experience sou

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: We’re looking for a Technical Enablement Manager to own the end-to-end learning, knowledge, and training experience for Notion’s global customer experience (CX) teams—spanning onboarding, change management, and continuous learning. This is an opportunity to build, lead and innovate on programs that ensure customer-facing support teams have the knowledge, skills and processes they need to consistently deliver high-quality support experiences to Notion customers. You’ll set the enablement strategy, partnering closely with CX leadership and cross-functional partners to identify skill, knowledge and process gaps, and translate those needs into durable enablement solutions—content, workflows, and programs. This role is based in New York City, USA. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve: Own end-to-end CX enablement for a business vertical: define learning outcomes, readiness expectations, and content strategy across

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. The Role The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to-end: every engagement, every outcome, every relationship, every expansion opportunity. Think of this as the McKinsey Associate Partner model applied to enterprise AI delivery. You are the single point of accountability for your accounts. The customer calls you — not your manager — when they have a problem. You staff delivery teams, oversee solution quality, run executive readouts, measure ROI, drive adoption, rebuild trust when things break, and grow the book through proven production value. This is not a project management role. This is an account ownership role that combines delivery orchestration, outcome ownership, customer leadership, and commercial growth. What You’ll Own 1. Account Ownership Own your accounts end-to-end: every engagement, every outcome, every relationship. Everything good or bad stops with you. Be the single point of contact the customer calls for any problem — delivery, quality, adoption, escalation, or expansion. Maintain a holistic view of each account: engagement status, risk exposure, opportunity pipeline, and the customer’s strategic priorities for the qua

Structures Lab Test Engineering Manager Company: The Boeing Company Boeing Test & Evaluation (BT&E) has an exciting opportunity for a Structures Lab Test Engineering Manager to join our team in Tukwila, WA . This manager will be responsible for managing day-to-day Structures Lab Test operations in support of multiple Boeing Commercial Airplanes (BCA) & Boeing Defense, Space and Security (BDS) development and sustaining programs, as well as defining the strategy and execution plan to position their team and lab for the future of our program partners’ testing needs. This role requires a determined commitment to safety, quality, and functional excellence that will drive increased efficiency and schedule performance. A true focus on people, understanding how they are the key to our success and a commitment to developing them individually is required, as well as a sincere commitment to Seek, Speak and Listen as a cultural norm. Position Responsibilities: Manage employees performing engineering and technical activities in the areas of Structures Test & Materials Verification Develop and execute project and process plans, implement policies and procedures and set operational goals Acquire resources for projects and processes, provide technical management of suppliers, and lead process improvements Manage capital investment projects and long-range planning for capital investments into the lab Develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and direct reports Provide oversight and approval of technical approaches, products and processes Develop and engage employees through coaching, mentoring, and performance management, as well as id

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Account Manager is responsible for managing and supporting an assigned segment of one of Aetna International's largest and most complex global client relationships. This role serves as the primary point of contact for a defined group of client stakeholders within designated geographic regions, providing strategic account management, operational support, and consultative guidance to ensure a high level of service and client satisfaction. Operating within a highly customized service environment supporting globally distributed populations, the Account Manager partners closely with client contacts, internal business partners, and external vendors to resolve complex issues, drive service improvements, and execute account strategies aligned with client objectives and organizational goals. The successful candidate will balance strategic relationship management with day-to-day operational support, while navigating complex healthcare and administrative challenges across multiple regions, cultures, and time zones. Key Responsibilities Serve as the primary account management contact for assigned client stakeholders within designated geographic regions, building trusted relationships and ensuring a high level of client satisfaction. Provide proactive account management support aligned with client objectives,

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for a Manager to join our Occupancy Planning and Management team What this job involves: Day-to-Day Team Leadership You will oversee a team within our Occupancy Planning & Management work group, assigning tasks, maintaining schedules, and ensuring work is performed according to established procedures and quality standards. Your focus will be on daily operations while supporting your team members' development and performance. Delivering Client Solutions Work closely with your Account Director to deliver JLL's Occupancy Planning & Management products, solutions, and tools. You'll apply your knowledge of our processes and policies to guide your team in supporting real estate clients with space planning, portfolio management, and move coordination. Building Relationships Foster productive working relationships within your immediate team and with other

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Waste & Error Certified Coding Manager is responsible for leading the Certified Coding Analyst and W&E Team Lead roles that conduct medical claim reviews and coding audits to identify billing errors, waste, abuse, fraud, and payment integrity opportunities. The Manager provides direct people leadership, establishes operational priorities, ensures consistent application of coding and billing requirements, and is accountable for team productivity, quality, service levels, compliance, and employee development. This role partners closely with the W&E team lead, who provides day-to-day technical guidance and subject matter support to the coding team. The Manager retains accountability for staffing, performance management, workload oversight, escalations, audit readiness, process improvement, and delivery of business outcomes. The position also represents the team in discussions with senior leadership, Medical Directors, Legal, Compliance, Analytics, Operations, and other Payment Integrity partners. Primary Responsibilities People Leadership & Team Development Lead, coach, and develop a team of Certified Coding Analysts and Senior Certified Coding Analysts. Establish clear role expectations, performance goals, productivity standards, quality requirements, and accountability measures. Conduct regular perfor

Flight Test Engineering Manager Company: The Boeing Company We are seeking a Flight Test Engineering Manager to join the Boeing Test & Evaluation (BT&E) team supporting the Mobility Surveillance and Bombers (MS&B) portfolio in Oklahoma City, OK . In this role, you will lead the team responsible for planning, integrating, and executing flight test and system test activities for Boeing’s Airborne Warning and Control System (AWACS) programs. This role combines technical leadership, program execution, and people development, requiring a leader who can build high-performing teams, foster collaboration across engineering disciplines, and drive disciplined test execution in a dynamic environment. You will partner closely with internal and external stakeholders to deliver safe, efficient, and high-quality test outcomes while developing the next generation of flight test engineers. Why Join Us: Lead a high-impact Flight Test Engineering team supporting AWACS programs, influencing program test strategy and execution on mission-critical platforms Join a close-knit Flight Test community where teamwork, trust, and collaboration are essential to safely executing complex test programs Partner with cross-functional engineering, operations, program management, and customer teams to solve complex technical challenges and deliver safe, efficient, and high-quality test outcomes Position Responsibilities: Develop and coach a diverse team of engineers and mission systems operators by providing technical guidance, performance management, mentoring, and career development Lead the planning integration, and execution of lab, ground, and flight tests while ensur

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Free medical coverage for employees* via the Health Investment Plan (HIP) PPO. An excellent retirement savings plan with high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity Our business purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of Structural Heart disease

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge As Senior Manager, Data Engineering and Platform you will be a people leader of a team of Data Engineers responsible for creating platform and data engineering architecture for business intelligence and data science solutions. This role will have a substantial focus on coaching and people management alongside a strong individual contributor component in hands-on data engineering. Your Mission You will work closely with other team members like data architects and business analysts to understand what the business is trying to achieve, move data from source to target, and design optimal data models. Develop and adhere to standard methodologies: platform architecture, data engineering, data quality, analysis, validation to ensure the team provides quality work to company and build trust with analytics solutions. Propose and socialize data architecture to enable OneTrust business analytics. Drive technical conversations with stakeholders to explore all facets of problem and solution. Solve immediate production issues with an eye to solve things for long-t

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Manager, Member Care - Premium Experience & CLEAR1 is responsible for leading the end-to-end digital member experience across CLEAR’s highest-touch support channels. This role oversees Team Leads and Specialists supporting Concierge, VIP, and CLEAR1 members while driving operational excellence, service quality, and continuous improvement across digital support experiences, member journeys, and service operations. What you'll do: Own the digital member support strategy and day-to-day operations for Premium Experience and CLEAR1 channels, ensuring exceptional service delivery and accountability for member and business outcomes Lead, coach, and develop Team Leads and Specialists through clear performance expectations, ongoing feedback, and career development planning Define, monitor, and improve service level agreements (SLAs) across digital support channels, including chat, email, messaging, and phone, with a focus on responsiveness, resolution quality, and member satisfaction Partner cross-functionally with Product, Engineering, Operations, and other business stakeholders to advocate for member needs and enhance digital experiences across the member lifecycle Establish and maintain support processes, escalation frameworks, quality standards, knowledge management practices, and operating procedures that support consistency, scalability, and efficiency Leverage member feedback, operational data, digital engagement metrics, and frontline insights to identify opportunities for service enhancements, self-service capabilities, and proc

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Engineering Manager, CLEAR1 Strategic Partnerships Platform (StratP) is responsible for leading the engineering team that builds partner integrations, healthcare-related workflows, identity and authentication capabilities, and reusable platform improvements that strengthen CLEAR1’s customer offerings. In this role, you’ll drive execution, technical direction, and team development across a high-leverage platform area, turning strategic partner and market needs into scalable, reliable capabilities that improve delivery quality and create long-term business value. What you’ll do: Lead, coach, and develop engineers through hiring, feedback, performance management, and career growth Drive roadmap execution by setting priorities, running strong planning cadences, and delivering against CLEAR1 business commitments Partner across Product, Design, Operations, and Engineering to translate partner and customer needs into scalable platform capabilities Lead delivery across work spanning partner integrations, healthcare-related workflows, identity and authentication capabilities, and reusable platform improvements for CLEAR1 Guide architecture, technical tradeoffs, and dependency management to improve reliability, speed, and long-term platform leverage How you’ll measure success: Improved roadmap predictability and delivery against planned commitments Clearer prioritization and stronger execution across competing demands and shared dependencies Better ownership clarity across partner-facing integrations, identity flows, and customer-facing platf

About the Team The Statsig team is responsible for the experimentation, feature rollout, dynamic configuration, and analytics systems that help OpenAI ship products with speed, safety, and evidence. Teams across ChatGPT, Codex, model measurement, monetization, business subscriptions, developer products, and shared infrastructure rely on Statsig to introduce capabilities safely, measure their impact, and make high-confidence product decisions. About the Role As a Product Lead on the Statsig team, you will define how experimentation, rollout, configuration, and analytics become a simple, reliable, and trusted part of how every OpenAI product team ships. You will set strategy across multiple product and platform workstreams, translate company-wide needs into durable capabilities, and help Statsig become a core part of OpenAI’s product development system. We’re looking for a product leader who combines strong product judgment, technical fluency, and deep analytical thinking. You should be comfortable navigating ambiguous customer needs, influencing teams across the company, and balancing rapid adoption with reliability, usability, and measurement quality. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Travel requirements should be confirmed with the recruiter before publishing. In this role, you will: Define the product vision, strategy, and roadmap for experimentation, feature management, dynamic configuration, rollout safety, and analytics. Partner with product, engineering, research, data, design, and infrastructure leaders to turn recurring launch and measurement needs into reusable platform capabilities. Develop a deep understanding of workflows across ChatGPT, Codex, model measurement, monetization, subscriptions, and developer products, then establish clear priorities across competing needs. Drive adoption by making sophisticated experimentation and analytics c

About the Role OpenAI is building a scalable global mobility tax program that enables employees and the business to move quickly while managing tax compliance, risk, and employee experience. As Global Mobility Tax Manager, you will own the strategy and operating model for mobility tax across international and domestic business travel, assignment planning, cross-border moves, and other priority mobility scenarios. This is a high-impact role for a builder who can translate complex tax requirements into clear policies, durable controls, and practical employee and business guidance. You will lead through expertise and influence across Payroll, Corporate Tax, Finance, Legal, People, business teams, and external advisors. In this role, you will: Set the global mobility tax framework, principles, governance, and service model in partnership with Corporate Tax teams. Build clear policies and decision frameworks for international and domestic business travel, assignment planning, cross-border transfers, and other mobility scenarios. Design the end-to-end operating model, including ownership, handoffs, controls, escalations, employee communications, and vendor responsibilities. Partner with Payroll, Corporate Tax, Finance, Legal, People, and business leaders to identify tax implications early and support sound workforce decisions. Establish reporting, dashboards, program health metrics, and issue-management routines that surface risk and drive timely remediation. Automate high-volume workflows and use AI-enabled tools to improve case handling, documentation, data quality, and employee support. Manage external tax advisors and vendor partners, service quality, and delivery against agreed standards, timelines, and outcomes. Monitor regulatory and business changes, assess program impact, and continuously strengthen policies and controls. You might thrive in this role if you: Bring 8+ years of experience in global mobility tax, expatriate tax, business-traveler compliance, or a c