Senior Customer Safety Engineer in United States

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: AI and ML are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing, we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The Core ML team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. The team develops and enhances AI models, ML services, and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning, and guardrails for a wide range of applications at Airbnb. The richness of Airbnb's data, the complexity of its marketplace, and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to long-term innovation to solve complex problems, and to do that we need experienced ML ​​The Difference You Will Make: In this Senior Staff role, you will set technical direction and lead execution for ML evaluation and the end-to-end data flywheel powering CSxAI products (e.g., assistive agents, issue resolution, and tooling). Your work will define how we measure quality, how we turn feedback into learning signals, and how we continuously improve models and products safely and efficiently. You will partner closely with product, engineering, design, operations to build evaluation systems that are trusted, scalable, and actionable - connecting offline metrics to online outcomes. A Typical Day: Define evaluation strategy and suc

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity The Forward Deployed Engineering (FDE) team tackles some of Postman's most strategic technical challenges. We partner directly with enterprise customers to solve problems that don't fit neatly into existing product boundaries, building production-grade solutions that often become core product capabilities. As a Sr. Forward Deployed Engineer, you'll operate at the intersection of engineering, product, and customer success. You'll deploy Postman's critical infrastructure into customer environments, solve complex distributed systems challenges, and build the enterprise foundations that enable customers to safely adopt AI at scale. This isn't consulting or professional services. You're an engineer building production systems alongside customers, turning real-world deployments into durable platform capabilities used by thousands of organizations. This team will build 0-to-1 products from scratch - innovative, strategic initiatives designed to unlock hundreds of millions of dollars in new revenue. If you enjoy difficult engineering problems, working directly with customers, and building products from the field

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON Within Qualia, you'll join the Payments team. Every real estate closing ends with money changing hands: earnest money deposits, loan funding, mortgage payoffs, seller proceeds, and commissions. Qualia powers a substantial portion of U.S. residential home sales every year, totaling billions of dollars in transaction volume. The Payments team builds the systems that move those funds safely, accurately, and on time. The stakes are high. A single closing often moves hundreds of thousands of dollars between multiple parties on a tight deadline, and real estate wires are a prime target for fraud. Our mission is to make money movement the most trustworthy part of the closing, so title and escrow teams, and the homebuyers they serve, never have to wonder where their funds are. HOW WE WORK Our engineers are entrepreneurial, pragmatic builders who move quickly without cutting corners, and who are as comfortable owning a project end to end as they are collaborating with a team. We ship frequently, as often as multiple times a day, and work directly with design, compliance, and customer-facing teams to build payment experiences our customers depend on. RESPONSIBILITIES Design, build, and maintain systems that process ACH and wire transfers at scale (billions of dollars annually), including origination, settlement, reconciliation, and exception handling Build and harden payment-processing pipeli

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health Digital is looking for hands-on, passionate people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently, we are seeking a highly skilled Full stack Senior Software Engineer to join our team focused on building software component using cutting-edge, cloud-native platform hosted on Google Cloud Platform (GCP). As part of the team, you will play a crucial role in designing and developing micro services that drive the modernization of critical prescriber and patient domains. The ideal candidate will have extensive experience in backend & frontend development, system design, and a strong understanding of cloud-native software engineering principles. In this role and within the team of dedicated software engineers that you will join, you will work on applications and products that are on the forefront of technology. Responsibilities: Design, develop, and enhance scalable full-stack applications and microservices using modern software engineering

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health Digital is looking for hands-on, passionate people who want to join a high energy and growing team to make a difference in customers lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently, we are seeking a Staff Software Development Engineer, who will serve as a senior technical leader on a cross-functional product team responsible for designing, developing, and delivering scalable healthcare technology solutions. You will play a critical role in driving architecture decisions, mentoring engineers, and partnering with product, UX, and business stakeholders to build secure, cloud-native applications that enhance the digital healthcare experience. In this role, you will lead the development of distributed systems and microservices leveraging Java, Spring Boot, event-driven architectures, and modern cloud technologies. This Staff Engineer will also guide data migration and interoperability initiatives, supporting healthcare integrations that enable seamless and secure exchange of clinical data across platforms. The ideal candidate combines strong software engineering expertise with a passion for innovation, technical leadership, and delivering high-quality solutions in an Agile environment. Expectations for the Role Software

Datadog is looking for a Senior Product Manager to help lead the evolution of our fleet and lifecycle management capability, the product surface that gives customers visibility into, and control over, the observability software running across their infrastructure. This capability manages the deployment lifecycle for core observability agents and OpenTelemetry collectors running on customer hosts and containers. The Senior PM will expand the scope of fleet capability to additional Datadog software components, making it the single place customers go to see everything running in their environment, at any version, in any deployment model, and to manage it remotely and safely at scale, for both human operators and, increasingly, AI agents acting on their behalf. This is a high-visibility, cross-functional role. You'll partner with multiple engineering teams and be responsible for defining and delivering a coherent, unified fleet experience across UI, API, and MCP for customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do Own and evolve the product vision and roadmap for a unified fleet and lifecycle management capability spanning multiple product lines and deployment models. Define what "managed" means for each new software component as it's brought into fleet, balancing consistency of experience with the realities of each component's operational model. Drive a phased expansion plan, sequencing new components into fleet based on customer value, technical complexity, and dependency readiness. Partner closely with engineering leads across several teams to align on shared architecture principles to support disparate software components. Represent the voice of the customer for a capability that must work equally well for human operators using a UI and for AI

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health is looking for hands-on, passionate people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently, we are seeking a Staff Software Engineer – Search / AI who as a Senior technical leader, be responsible for driving architecture, design, and delivery of scalable, cloud-native platforms built on microservices architecture and AI capabilities. This role combines deep hands-on engineering with strategic leadership to build intelligent, distributed systems. The right candidate will be a strong analytical thinker and be able to simplify complex problems, processes or projects into component parts explore and evaluate them systematically. We love to collaborate and help each other and we want someone to share that ideology. Expectations for the Role Drive enterprise architecture and technical strategy with strong focus on microservices-based design and AI platform engineering Design and develop highly scalable microservices architectures, including APIs, domain-driven services, and event-driven systems Lead the development and integration of AI/ML solutions, including LLMs, Retrieval-Augmented Generation (RAG), and agentic frameworks Develop sc

About the Team At OpenAI, Trust & Safety Operations is central to protecting OpenAI’s platform, customers, and the public from abuse. We partner closely with Product, Engineering, Legal, Policy and Go To Market teams to identify emerging risks, build and mature enforcement systems, and ensure high-integrity operations while delivering a great user experience at scale. We’re building the Monetization Trust & Safety Operations team to ensure OpenAI can grow advertising in a way that is safe, trusted, and sustainable—for users, advertisers, and the business. This team sits at the intersection of operational scale, product risk, and rapid revenue growth, designing systems and operations that enable ads to scale without compromising user trust or safety. It’s critical to us that our Ads product be built in a way that corresponds to our Ads principles , and this team is key to that. About the Role We’re looking for a senior operator with strong analytical instincts to help build and scale Monetization Trust & Safety Operations at OpenAI. In this role, you’ll flex across the team’s highest-priority data and operational needs—from reporting and dashboard insights to budget and capacity planning, project-based analysis, and data automation —while partnering closely with Product, Policy, Engineering, Legal, Go To Market, and Data Science and Data Engineering teams. This role sits at the intersection of strategy, execution, and data: you’ll define ambiguous problems, query and validate data, build decision-support systems, and translate operational signals into clear recommendations and scalable, AI-first solutions. You should be comfortable moving from a high-level question to a rigorous analysis, a useful dashboard, an automated workflow, or a durable operating mechanism. As OpenAI introduces new revenue-generating formats and partnerships, you’ll help the team understand where risks, capacity constraints, quality gaps, and opportunities are emerging. You’ll brin

About the Team At OpenAI, Trust & Safety Operations is central to protecting OpenAI’s platform, customers, and the public from abuse. We partner closely with Product, Engineering, Legal, Policy and Go To Market teams to identify emerging risks, build and mature enforcement systems, and ensure high-integrity operations while delivering a great user experience at scale. We’re building the Monetization Trust & Safety Operations team to ensure OpenAI can grow advertising in a way that is safe, trusted, and sustainable—for users, advertisers, and the business. This team sits at the intersection of operational scale, product risk, and rapid revenue growth, designing systems and operations that enable ads to scale without compromising user trust or safety. It’s critical to us that our Ads product be built in a way that corresponds to our Ads principles , and this team is key to that. About the Role We’re looking for a senior operator to help build and scale Monetization Trust & Safety Operations at OpenAI. In this role, you’ll own critical Ads T&S workstreams from problem framing through scaled operation, partnering closely with Product, Policy, Engineering, Legal, and Go To Market to turn ambiguous priorities into durable operating models. This role sits at the intersection of strategy and execution: you’ll define scope, align owners, manage milestones and risks, resolve dependencies, and build the workflows, decision structures, and operating mechanisms that allow Ads Trust & Safety to scale. You’ll move between standing up new programs, stabilizing existing workflows, and handing off durable ownership as priorities evolve. As OpenAI introduces new revenue-generating formats and partnerships, you’ll bring structure to complex initiatives that balance user safety, advertiser experience, and business growth. You’ll use data and frontline signals to identify bottlenecks, quality gaps, capacity needs, and high-leverage interventions, and communicate clear

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Staff Site Reliability Engineer (Production Engineer) to join our team. This is a hybrid role (onsite three days a week in San Jose, CA or another Zscaler office; remote can be considered for exceptional candidates) reporting to the Senior Manager, Site Reliability Engineering in the Zero Trust Exchange department. As a key member of the Zero Trust Exchange team, you will own the systems-level reliability and performance of Zscaler’s high-throughput bare-metal and cloud infrastructure processing tens of billions of daily transactions across a global, multi-region fleet. This is a software-first SRE role: you will write production-grade code and automation, drive the shift from reactive incident response, and bring engineering discipline to the systems-level work - OS, network and application debugging - that keeps the fleet operating safely at scale. What You’ll Do (Role Expectations) Maintain h

About the Team The Solutions Engineering team is made up of trusted technical advisors who help organizations adopt OpenAI’s technology safely, effectively, and responsibly. We partner closely with customers, Sales, Product, Engineering, and Security to translate frontier AI capabilities into practical workflows that create real-world impact. Cybersecurity is one of the most urgent areas where AI can help. As frontier models become more capable at reasoning over code, logs, infrastructure, and security evidence, organizations need guidance on how to evaluate, validate, and deploy these systems safely. Our goal is to help customers move from identifying risks to implementing solutions. About the Role We are committed to bringing together people from diverse backgrounds and perspectives who are excited to help build and deploy safe, useful AI. We are seeking a solutions engineer to partner with our Enterprise customers and ensure they achieve tangible business value from our models through the OpenAI suite of products. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Enterprise Sales, Security, and Product teams. We are looking for a Field Security Specialist to help security leaders and hands-on practitioners understand how OpenAI models, APIs, Codex, and agentic workflows can be applied to real cybersecurity use cases. This is a customer-facing specialist role for someone who can move fluidly between CISO-level conversations, practitioner-level technical depth, and hands-on solution design. You’ll help customers evaluate OpenAI for workflows like secure code review, vulnerability triage, threat modeling, remediation, SOC workflows, detection en

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Customers increasingly use AI agents like Claude Code, Codex, Cursor, and internal Slack agents to run their business processes, and security and compliance work is no exception. For those agents to do that work, they need access to Vanta’s trust graph and intelligence layer. Vanta is building for that world: security and compliance products that customers can use through Vanta, through third-party agent platforms, and inside their own internal tools. As Senior Product Manager, Agent Ecosystem, you will own Vanta’s external agent surfaces: MCP, CLI, and plugins in marketplaces like Claude Code, Codex, and ChatGPT. Your job is to make Vanta the trusted compliance layer that agents rely on. You will define the strategy, ship the products, and own the outcomes. What you’ll do as a Senior Product Manager, Agent Ecosystem at Vanta: Own the strategy and roadmap for Vanta’s agent ecosystem products. Define how agents discover, access, and safely use Vanta capabilities, partnering with the platform teams that own APIs and authentication. Hold outcome parity as a product principle: work a customer can complete in Vanta should be possible through MCP, CLI, and plugin surfaces too. Lead marketplace and plugin launches, aligning product, engineering, legal, security, and go-to-market around each one. Partner with engineering and design to ship secure, reliable developer products. Build the developer-facing marketing motion: external agent documentation and customer stories that show what MCP and CLI users have unlocked. Partner with the product partnerships and alliances team on co-marketing with agent platforms like Anthropic and OpenAI,

Own the end-to-end execution that takes NVIDIA DRIVE Autonomous Driving Software (NDAS) from product definition to production deployment across major OEM vehicle lines. We are seeking an accomplished engineering execution leader to lead adaptation, integration, validation, and production readiness of NVIDIA Autonomous driving solution (NDAS) for strategic automotive OEMs. You will work between NVIDIA product and engineering teams and the OEM's vehicle, software, systems, and validation groups. The role involves converting an agreed feature set into a deliverable vehicle program. This entails clarifying requirements, coordinating interfaces and responsibilities, setting the engineering plan, building consistent productization workflows, and managing issue resolution. You will influence teams such as systems engineering, autonomous-driving development, platform software, functional safety, cybersecurity, quality, validation, release, and customer engineering. What You'll Be Doing: Lead NDAS execution with major OEMs across the full program lifecycle — from feature definition and technical alignment through vehicle integration, validation, launch, and production ramp — owning the coordinated engineering plan per vehicle line, including requirements, architecture, adaptation scope, achievements, staffing, validation strategy, release criteria, and production-readiness gates. Translate OEM vehicle requirements and use cases into clear commitments for NVIDIA teams, while ensuring OEM partners understand product capabilities, constraints, assumptions, and the work required on their side; build scalable, repeatable workflows for adapting NDAS to specific OEM platforms, vehicle architectures, sensor configurations, compute platforms, networks, and development processes. Drive multi-functional implementation across autonomous-driving features, systems, platform software, vehicle integratio

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. We are the first line of defense against fraud and abuse on the Plaid platform. Our mission is to ensure the safety and integrity of our platform for consumers and customers. As a Fraud and Abuse Operations Analyst , you will be responsible for responding to fraud and abuse events, investigating claims, and triaging incidents. We also partner with product and engineering teams to inform and improve fraud mitigation strategies. Responsibilities: Safeguard Plaid's Platform: Participate in the abuse on-call rotation, directly protecting our users and customers by responding to and resolving fraud and abuse events. Your timely actions will be instrumental in maintaining trust and security. Drive Investigations and Mitigate Risks: Investigate fraud and abuse claims from diverse sources, partnering with senior teammates on complex cases. Your findings will inform decisions and strategies, directly impacting Plaid's ability to prevent future incidents and minimize financial losses. Proactively perform threat modeling of abuse surfaces and continuously survey external fraud trends, adversary techniques, tooling, and emerging threat vectors Support Incident Response: Help triage and manage fraud and abuse ev

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta’s Developer Experience team builds the tools engineers use every day to bring ideas to production rapidly and reliably. You’ll empower other Vanta engineers to leverage cutting-edge technologies and best practices to make Vanta more performant and scalable on a platform level. Example projects include modernizing our CI/CD pipelines, introducing new test frameworks, launching AI-powered dev tools, and scaling developer environments to support a growing engineering team. This team has a wide breadth of impact across all of product engineering. The work we do compounds in value by making it easier for engineers to diagnose and solve bugs, streamline workflows, and ship value to our customers quickly and safely. Vanta engineers design and develop new product functionality and infrastructure leveraging modern frameworks and tooling, including TypeScript, React, Node.js, MongoDB, Github Actions, and various AWS services such as Fargate and ECS. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. We’d love for you to join us! You will: Set direction for critical dev infrastructure, enabling us to stay ahead of continued rapid growth Design and build CI and build systems that ensure Vanta engineers can develop and ship robust products quickly and confidently Improve the efficiency and reliability of our deployment workflows, including tools for hotfixes, rollbacks, and incident mitigation Lead development of tools that accelerate feedback loops — from typechecking and linting to running tests and deploying changes Build and maintain scalable developmen