The Senior RMA Customer Experience Manager will work with the key customer account team leads to ensure customers have timely case updates. The position has to decide on fulfilment priority based on Service Level Agreements and track regional buffer stock. The manager needs to work with account leads to track the impact of open RMAs on customer datacenter capacity, so as to make allocation decisions. What you’ll be doing: Customer Satisfaction: Manage RMA cases and lead all aspects of replacement part fulfillment to clear the open RMA backlog per Service Level Agreements. Work with account teams to prioritize backlog in case of supply constraints. Case Management: Attend customers meeting, provide accurate and up-to-date information on case status, track of customer feedback and develop strategies to improve the overall customer experience. Metrics and Improvement: Generate case management metrics and analyze data to identify process improvement opportunities. Publish weekly status updates on open RMAs – supply commits, ready for pickup, shortage alerts. Collaboration: Work closely with quality and manufacturing teams to effectively communicate RMA updates and statuses to customer account teams. Facilitate seamless information flow between teams to provide exceptional customer support. Uptime and Buffer Stock: Track key customer installations uptime and work with planning team to maintain buffer stock near customer sites to proactively address potential supply shortages. Supply Allocation: Collaborate with production and repair factory planners to map out supply allocations for the open RMA backlog. Optimize resource allocation for timely resolution. Serve as Lead: Trainer and support for other case managers on program, process, customer interface and working internally as new programs develop for NPI and implemented into our global customer service team. What we need to see:
Jobs in United States
Senior Global Capacity Planner in United States
1,941 active opportunities · Updated October 2026
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Explore current senior global capacity planner jobs across United States. Filter by work mode, employment type, experience, department, date posted and distance.
From $150.5K/yr
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We are seeking a Global Senior Manager of Leave of Absence to join our team in a hybrid capacity—based out of our Santa Clara, CA or Bellevue, WA offices (in-office Tuesday–Thursday)—or as a Remote (US) team member. Reporting directly to the AMS Director of Benefits within the Total Rewards department, you will serve as the strategic architect and hands-on operational lead for our global leave, time off, and disability programs. In this high-impact role, you will design, implement, and scale leave policies and processes tailored for a diverse, rapidly growing global workforce. Your mission is to ensure our programs remain highly market-competitive and legally compliant, while championing an "employee-first" philosophy that deeply reflects our core values. What you’ll do (Role Expectations) Design and standardize global leave frameworks that balance statutory requirements with company benefits, serving as the lead SME for
Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Chemical and Slurry Systems Engineer within Micron’s Global Facilities and Construction Team, you will deliver engineering expertise supporting the planning, design, construction, operation, and maintenance of facilities systems across Micron’s global manufacturing network. You will participate in capacity and scenario planning, evaluate impact to facilities infrastructure, and serve as a technical domain expert throughout all project phases. Your work ensures environmental, safety, regulatory, and code compliance while driving system reliability and operational excellence. Responsibilities Develop safe, reliable designs for Chemical and Slurry systems and ensure compatibility of materials of construction with all chemicals used. Create, review, and maintain corporate equipment specifications, engineering standards, and design guidelines. Advise sites on system capacity, load projections, and scenario‑driven impacts. Provide technical feedback on infrastructure additions or modifications to support manufacturing and technology roadmap changes. Supply Micron standards to design partners and conduct timely reviews of design packages, construction documents, and engineering work. Support project cost and schedule development and validate scope alignment with collaborator requirements. Coordinate with Facilities, Design, Construction, Procurement, and Manufacturing to ensure clear communication and project alignment. Provide technical guidance during construction,
The Senior Manager, Sponsorship Sales will own the strategy, sales, and execution of the sponsorship program for DASH, Datadog’s flagship annual conference, while also supporting sponsorship strategy and sales for global Datadog Summits. You will manage the full sponsorship sales cycle, from developing packages and prospecting through negotiation, closing, renewal, and partner experience. This role carries a sponsorship revenue target and partners closely with Events, Partner Marketing, Community, Sales, Finance, and leadership to build a scalable sponsorship program. You will have the opportunity to shape how Datadog packages, positions, and grows sponsorship offerings across its global conference portfolio. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Build and manage the sponsorship revenue plan, pipeline, and forecast for DASH, reporting progress against targets to Events and Marketing leadership while supporting sponsorship strategy and sales for global Datadog Summits. Develop and evolve tiered sponsorship packages across branding, speaking opportunities, booth space, digital assets, lead generation, and other offerings based on sponsor needs and event capacity. Manage the full consultative sales cycle, including prospecting, qualification, pitching, negotiation, closing, renewals, and expansion with new and existing sponsors, while maintaining accurate CRM and sales activity reporting. Serve as the primary commercial relationship owner for sponsors from contract through onsite delivery, orchestrating the end-to-end partner journey while Event Marketing and agency partners manage fulfillment. Collaborate with Events, Marketing, Sales, Partner Marketing, Community, and Finance on event inventory and logistics, sponsorship positioning, account str
About the Team The Real Estate & Workplace (REW) team creates and operates the workplaces and services that help OpenAI employees do their best work. Within Workplace Experience, Transportation connects our global office network through programs designed around employee needs, local conditions, and operational excellence. About the Role As Global Transportation Program Sr. Manager, you will own the strategy, expansion, and day-to-day performance of OpenAI’s employee transportation programs. You will make it easier for employees to get to and between our workplaces through reliable, accessible, and cost-effective commuting options. We’re looking for a builder who has launched and scaled employee transportation programs across countries in a fast-growing organization. You will translate our global workplace expansion plans into a transportation roadmap, establishing the systems, vendor partnerships, and operating practices needed to support new markets and growing offices. You’ll balance global consistency with local needs, creating repeatable approaches that enable local teams to deliver reliable service as the company scales. Location and work model : San Francisco, CA based, with required travel up to 10% to our global offices. This role will be in office Monday - Wednesday, with the option to work from home Thursdays and Fridays. In this role, you will: Own a global transportation expansion roadmap aligned with office openings, headcount growth, and changing commute demand. Prioritize investments, forecast capacity and costs, and lead launches from market assessment through operational readiness and ongoing service delivery. Manage the global employee transportation portfolio across shuttles, parking, micromobility, transit and commuter benefits, and EV charging. Determine the right service mix for each market based on employee needs, local infrastructure, accessibility, and cost. Build a scalable operating model across regions, including repeatable launch pla
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity Are you looking for a high-impact finance role that offers true flexibility? We are seeking a Revenue Accountant to join our team in a fully remote capacity . In this role, you will be a key contributor to our Revenue Accounting team, supporting day-to-day revenue operations and helping maintain our financial processes. This is an exciting opportunity to build your technical accounting skills in a fast-paced environment while working collaboratively across teams. If you thrive in a dynamic, remote setting and are eager to learn and grow, this is the role for you. What You'll Do: Support the Close: Assist with the revenue-related month-end close process, helping ensure financial reporting is accurate and completed on schedule. Contract Analysis: Help review customer contracts and non-standard terms to support proper revenue recognition in line with company policies. Financial Schedules: Prepare and reconcile revenue schedules, including deferred revenue and contract assets/liabilities, under guidance from senior team members. Process Support: Support continuous improvement efforts within Order-to-Cash processes and assist with SOX audit compliance tasks. Cross-Functional Collaboration: Collaborate on ad-hoc accounting tasks and projects, delivering reliable analysis and support to the team. This Role Requires: Solid Foundation: 5+ years of relevant accounting experience. ASC 606 Knowledge: Strong foundational understanding of US GAAP and ASC 606 principle
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! About the Opportunity New Relic is looking for a Senior Revenue Operations Manager – GTM Business Planning to own the operating system behind how we plan, pay, and scale our Go-To-Market (GTM) organization. Sitting at the intersection of Sales, Finance, and Systems, you will architect the annual GTM plan, design incentive compensation programs, and govern processes across quota, territory, and comp data. What You'll Do GTM Planning & Architecture: Own the annual planning cycle end-to-end, building capacity models and territory frameworks to ensure optimal market coverage and alignment with targets. Incentive Compensation Design: Partner with FP&A to architect and govern financially sound sales incentive plans and compensation policies that motivate seller behavior, drive strategic priorities, and eliminate payout leakage. Quota Management & Strategy: Establish fair quota methodologies, manage ongoing adjustments for transfers/hires, and evaluate rep productivity to handle market shifts. Operations & Governance: Govern monthly sales compensation data within Salesforce and downstream systems to maintain audit-ready accuracy across territories and quotas. Systems & Automation: Own the deployment of annual territories and quotas in Salesforce, drive the roadmap for GTM planning systems, and lead automation initiatives to eliminate manual effort and scale operations. This Role Requires B2B SaaS Experience: 6–8+ years in Revenue/Sales Operations, Sales Comp, FP&a
From $243.3K/yr
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox's Cache team is building a next-generation caching solution designed to deliver sub-millisecond average latency, horizontal scalability, and high efficiency—all at a drastically lower cost. Our ultimate vision is to shape a caching infrastructure capable of supporting 1 billion Daily Active Users while reducing costs by 90%. We are turning hours of onboarding and capacity expansion into seconds, freeing service owners entirely from managing cluster lifecycles. As a Senior Engineer on the Cache team (part of the Infra Storage org), you will innovate and operate large-scale, in-house distributed systems to solve Roblox's ever-growing caching challenges. You will report directly to the Engineering Manager for the Cache team. (Check out our recent engineering blog post here to learn more about the team's latest work!) You will: Lead the architectural transition to a next-generation, multitenant caching service built on ValKey, ensuring strict data, resource, and failure isolation for all tenants. Drive systemic optimizations to mitigate head-of-line blocking, manage hot keys, and maximize CPU and memory utilization across physical machine clusters. Design and build robust frameworks to a
From $243.3K/yr
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Infrastructure Compute Site Reliability Engineering mission is to own and manage the successful operation of our underlying cell infrastructure system, along with elements of service discovery, secrets management and related software layers. We’re looking for a skilled Senior Site Reliability Engineer with strong programming skills to help us build Roblox's private cloud, productionize our growing Kubernetes-based infrastructure, and institute reliability best practices across the Roblox Compute team. You will: Design and Develop systems & libraries that promote fault-tolerance and resilience, automate much of the management and lifecycle of our clusters, and ensure systems are observable. Promote and Institute reliability best practices across the Infra Compute group, drive common reliability initiatives. Provides collaborative technical reviews and operational guidance to strengthen system reliability. Build, Automate and Standardize process automation to create a "golden path" of tooling and platform support that powers the fundamental Roblox ecosystem. Create Tooling that provides production guardrails, by evaluating release candidate capacity with load testing tooling before de
From $243.3K/yr
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Orchestration pod within Engine Productivity, you'll design and run the platform that executes large-scale end-to-end and integration tests, running the real, shipping client on real hardware, across Roblox's data centers, cloud, and our own device labs, so our engineering teams can ship the engine, clients, Studio, and more with speed and confidence. Every Roblox engine, client, and Studio change, along with the experiences built on top of them, should ship with confidence, and the Orchestration team is the layer that makes that possible. We build large-scale distributed services that turn thousands of test suites into a reliable, push-button pipeline: fanning work out across fleets of machines and real devices, moving artifacts to where they're needed, managing single- and multi-client test state, and giving test owners and maintainers a system to validate their own runs. It looks a lot like building a specialized cloud platform, with capacity-aware scheduling, isolation and sandboxing, and smart retry and backoff, plus the classic distributed systems problems (fairness, efficiency, failure handling, and reliability) at Roblox scale. You Will: Design a
From $115K/yr
The Director of Global Strategic Events is a senior leadership role responsible for the strategy, governance, and execution of MongoDB’s global strategic events portfolio. This is a builder’s role at a pivotal moment, requiring a leader who can define a bold vision for how MongoDB shows up in an AI-native and agentic future, lead a global team to bring that vision to life, and drive measurable pipeline, revenue, and brand impact. Reporting to the Vice President of Corporate Marketing, this leader will operate with significant autonomy, influence across functions, and engage regularly with executive stakeholders. This role can be based out of any MongoDB U.S. office or remotely within the United States. What You'll Do Define the sponsorship and partner event strategy. Build MongoDB’s approach to sponsorship packages, exhibitor programs, and partner activations across flagship and third-party events in close partnership with Partner Marketing Lead and develop a global team. Manage, coach, and grow a high-performing, globally distributed events team. Establish clear priorities, operating rhythms, accountability, and consistent standards of excellence across regions and time zones Build with AI. Bring an AI-native approach to how the function operates. Use AI tools and agents to improve workflows, automate reporting, increase team capacity, and personalize attendee journeys. Set the expectation that the team will do the same. This is a core requirement of the role Represent Strategic Events across the business. Partner with leaders across Marketing, Sales, Product, Partner, and Communications. Represent the function in senior planning forums and ensure every program directly supports MongoDB’s company and go-to-market priorities. Expect to travel ~40% of the time to support events Shape the global strategic events vision and portfolio. Set the strategy, priorities, and tiering framework for MongoDB’s flagship user conferences, executive summits, global roadshows, sales
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Position Overview The Principal Data Engineer (IC) is a senior individual contributor and the accountable technical leader for assigned cross-domain initiatives and enterprise data engineering capabilities. The role owns integrated technical direction and technical outcomes for work spanning multiple data domains, defines and stewards enterprise engineering standards and reference architectures, and drives convergence where duplicated or inconsistent solutions create enterprise cost, risk, or operational burden. The role advises on scope, sequencing, capacity, dependencies, and technical debt, but does not independently commit domain resources or business delivery dates. This position has no people-management responsibility. Enterprise Data operates a domain-aligned model built on Databricks and Unity Catalog. Working with Domain Leaders, Staff Engineers, Platform Engineering, and partner organizations, the role converts ambiguous enterprise needs into executable architecture and carries the most complex or highest-risk work through validation and production. The role remains hands-on through prototyping, reference implementations, critical-path development, design and code review, and production problem solving. This role is based in Madison, WI. Essential Duties Include, but are not limited to, the following: Cross-domain technical leadership and delivery Own the technical outcome of assigned cross-domain initiatives from initial ambigu
From $118K/yr
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity Are you looking for a high-impact finance role that offers true flexibility? We are seeking a Lead Revenue Accountant to join our team in a fully remote capacity . In this pivotal role, you won’t just be managing spreadsheets; you will be a key partner to our Revenue Accounting Senior Manager, helping to shape and build our revenue processes from the ground up. This is your chance to apply your technical mastery in a fast-paced, modern environment where your contributions directly influence our financial reporting and growth. If you thrive on autonomy and want to skip the commute to focus on meaningful work, this is the role for you. What You'll Do: Lead the Process: Take full ownership of the revenue-related month-end close, ensuring our financial reporting is accurate, timely, and transparent. Technical Consultation: Review customer contracts and non-standard terms to determine the correct revenue treatment, providing clear and concise accounting documentation. Financial Integrity: Prepare and reconcile essential revenue schedules, including deferred revenue and contract assets/liabilities, maintaining a high standard of precision. Process Innovation: Drive continuous improvement by streamlining our Order-to-Cash processes and supporting vital SOX audit controls. Strategic Collaboration: Act as a subject matter expert on special projects and ad-hoc requests, providing the revenue accounting insights needed for senior management to make informed decisio
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: The Opportunity The Senior Analyst, Operations Analytics is a cross-functional internal consultant to the business that will work across several business units, with a primary internal customer group, but will also support other functions, as needed. This role is responsible for completing a wide range of quantitative and qualitative analyses to help inform company strategy and run the business more efficiently and effectively. This position will work primarily in support of our Supply Chain, Manufacturing, Warehousing, and Logistics, as well as other enabling functions across the business. What’ll You’ll Work On • Build and maintain analysis, models, or dashboards to support process optimization, forecasting, capacity planning, economic optimization, and performance management processes. • Analyze company data to identify trends, issues, and opportunities for improvement. Support fact-based decision-making and measurement of operational effectiveness (i.e., new process operating as designed) and/or economics (i.e., ROI) of company initiatives. • Evaluate the economic and/or operational impact of new products and/or strategies. Effectively compile and communicate findings to leadership or stakeholders verbally, visually, and in writing. • Perform ad hoc reporting and analysis, as needed. • Support multiple business units and supporting functions in making key strategic decisions. Liaise cross-functionally beyond primary internal customer group; including, but not limited t
From $80K/yr
The GTM Strategy & Operations Associate will join a global team driving Datadog’s next phase of growth. We’re interdisciplinary thinkers leveraging diverse business backgrounds in tech, management consulting, investment banking and business development to accelerate Datadog’s global growth. We work directly with Datadog’s most senior leaders to set corporate strategy, improve efficiency across the business, support data-driven decision-making, own complex operations, and more. In this role, you will identify opportunities for revenue growth and design strategic go-to-market (GTM) initiatives by evaluating business tradeoffs and partnering with senior leaders to shape GTM strategy. You will drive key planning processes, including capacity planning and quota planning, optimization and expansion strategies, and KPI design and measurement. Additionally, you will lead critical operational initiatives and long-term strategic projects that improve execution and help build the foundation for the company's continued growth. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What you’ll do: Strategic roadmap development: Develop short- and long-term GTM strategies by identifying growth opportunities, setting business priorities, and aligning sales and growth targets. Lead strategic planning initiatives, including headcount and KPI planning, incentive design, and cross-functional projects to improve execution and accelerate revenue growth. Global quota ownership: Own quotas for the global Sales organization – build and maintain quota models, adjust them throughout the year in response to org changes, and drive stakeholder alignment along the way. GTM analysis, reporting, and modeling: Analyze sales and GTM data to identify trends and understand efficiency by channel. Develop data
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