Jobs in United States

Senior Manager Customer Support in New York

271 active opportunities · Updated October 2026

Explore current senior manager customer support jobs in New York. Filter by work mode, employment type, experience, department, date posted and distance.

Hiring demand

25/100

cooling · 6 related jobs

Hiring trend

-100%

Job postings compared with the previous 30 days

Remote options

33.3%

Share of matching jobs listed as remote

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📍 New York, New York, United States· Full-time
✓ High-confidence listingCompany trend -100%
Quick readStrong listing-quality and freshness signals

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Each Mid Market Account Executive has a territory of around 100 accounts, containing existing Postman users on all levels of Postman. The goal is to build strategies to manage target accounts while working with Sales Development representatives, with the intention of understanding how they are using Postman, and introduce them to all the capabilities of our Enterprise Suite. This is a unique opportunity to join the rapidly growing sales team at Postman and we are looking for passionate, energetic people to further scale our fast-growing business. The ideal candidate has personally driven significant sales growth at Technical SaaS companies. What You'll Do Take ownership of the full sales cycle from prospecting to closure Build a strategic plan for your territory Create and manage sales sourced outbound opportunities Execute a land and expand sales strategy to drive widespread adoption and larger deployments Educate customers on the value of Postman throughout the evaluation and adoption cycle Navigate key decision makers to build Postman Enterprise awareness within organizations Leverage data to understand you

RestAIGoRust
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Relocation support. Relocation assistance is stated. This does not establish visa sponsorship.
📍 New York, New York City, United States
✓ High-confidence listingCompany trend +68.8%

$139.1K – $231.9K/yr

Quick readStrong listing-quality and freshness signals

As a leading biopharmaceutical company, Pfizer is dedicated to the discovery and delivery of high value therapies across a variety of disease areas. It is our mission to bring innovative medicines to patients that significantly improve their lives, and our priority is to ensure patients have access to these medicines. The Health Technology Assessment (HTA), Value & Evidence (HV&E) team is responsible for ensuring patients have affordable, timely access to medicines and vaccines by advancing innovative value and evidence solutions to inform healthcare decision-making. ROLE SUMMARY The HTA, Value & Evidence Senior Manager is responsible for development and execution of high-quality HV&E strategic efforts to support optimal access and reimbursement for treatments in Oncology. This role directly impacts the ability to achieve business objectives on a global basis by providing strategic guidance and robust evidence development relevant to achieve optimal global patient access by demonstrating the value of Oncology medicines. This position will be part of Pfizer’s dynamic HTA Value & Evidence team and will have the important role of managing health economics and outcomes research (HEOR) to generate data to support patient access to the GU Cancer Portfolio. This position will be working closely with the Oncology cross-functional teams (e.g., access, medical, clinical, commercial, etc.) and country teams to foster a culture that promotes innovation and thrives on doing better for Pfizer’s patients and society in general. This position will function in a closely aligned fashion with the Global Access Strategy and Pricing (GASP) team to ensure there is a single and coordinated view on strategy and project execution. This position will function with a ‘OnePfizer’ mindset and will work in a closely ali

AIProject ManagementRecruitment
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📍 New York, New York, United States
✓ Quality checkedCompany trend +340.2%

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Manager, Market Intelligence will lead strategic workstreams end-to-end, directing team analysis and shaping executive-ready recommendations on the enterprise's most important growth and corporate development questions. Partnering closely with the Enterprise Strategy team, this role drives market research, competitive analysis, and project management to identify growth opportunities, assess markets, and support M&A and partnership evaluation. The Senior Manager will leverage AI-enabled research and market intelligence tools to accelerate insight generation and inform enterprise decision-making, while coaching junior colleagues and building alignment across senior stakeholders. Key Responsibilities Lead one or more Market Intelligence workstreams by defining scope, structuring plans, and adjusting course as priorities evolve. Analyze market trends, competitive dynamics, macroeconomic factors, and growth opportunities to shape strategic recommendations. Direct hypothesis-driven analysis, ensuring insights are accurate, timely, and decision-ready. Synthesize qualitative and quantitative insights into clear points of view by challenging assumptions, reconciling differing perspectives, and connecting findings to broader strategic implications. Craft executive-ready narratives, business cases, and recommendations

AIExcelProject ManagementFinance
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📍 New York, New York, United States
✓ High-confidence listingCompany trend -88.9%
Quick readStrong listing-quality and freshness signals

The Senior Manager, Sponsorship Sales will own the strategy, sales, and execution of the sponsorship program for DASH, Datadog’s flagship annual conference, while also supporting sponsorship strategy and sales for global Datadog Summits. You will manage the full sponsorship sales cycle, from developing packages and prospecting through negotiation, closing, renewal, and partner experience. This role carries a sponsorship revenue target and partners closely with Events, Partner Marketing, Community, Sales, Finance, and leadership to build a scalable sponsorship program. You will have the opportunity to shape how Datadog packages, positions, and grows sponsorship offerings across its global conference portfolio. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Build and manage the sponsorship revenue plan, pipeline, and forecast for DASH, reporting progress against targets to Events and Marketing leadership while supporting sponsorship strategy and sales for global Datadog Summits. Develop and evolve tiered sponsorship packages across branding, speaking opportunities, booth space, digital assets, lead generation, and other offerings based on sponsor needs and event capacity. Manage the full consultative sales cycle, including prospecting, qualification, pitching, negotiation, closing, renewals, and expansion with new and existing sponsors, while maintaining accurate CRM and sales activity reporting. Serve as the primary commercial relationship owner for sponsors from contract through onsite delivery, orchestrating the end-to-end partner journey while Event Marketing and agency partners manage fulfillment. Collaborate with Events, Marketing, Sales, Partner Marketing, Community, and Finance on event inventory and logistics, sponsorship positioning, account str

AIFinanceLogisticsCRM
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📍 New York, New York, United States· Full-time
✓ High-confidence listing

From $75K/yr

Quick readStrong listing-quality and freshness signals

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: WPP’s Data & Technology Solutions is the WPP’s unified global data products and technology team. We work with our agencies and clients to build data-driven solutions and technology product to power marketing transformation. WPP Open is our AI platform for marketing, it connects marketing professionals, data, tools and AI in a single place. WPP Open is the simplest, safest and fastest way to realize the benefits of scaled AI – delivering better-informed creative ideas faster, at scale and at lower cost. We’re endlessly curious and our team of thinkers, builders, creators and problem solvers are over 2,000 strong, across 20 markets around the world. The Senior Manager, Data Enablement Operations will support the operational effectiveness of the Data & Technology Solutions Partnerships organization. This role will help drive scalable operational processes, support partnership management workflows, and improve coordination across Commercial, Enablement, GTM, Product and regional teams. This individual will play a key role in helping standardize processes, improve operational visi

AIGoRustMarketing
DC
📍 New York, New York, United States· Full-time
✓ High-confidence listing

From $131K/yr

Quick readStrong listing-quality and freshness signals

Help shape the technology that enables a global organisation to do its best work. As Senior Manager, Platform Engineering, you’ll lead the team responsible for Diligent’s Atlassian and Microsoft platforms while setting the architectural direction for the wider internal IT estate. You’ll combine people leadership, enterprise platform strategy and hands-on technical judgement to create secure, reliable and scalable experiences for employees worldwide. From modernising service management and automating joiner, mover and leaver processes to enabling AI safely through Microsoft Copilot and Atlassian Rovo, your work will reduce friction, strengthen governance and deliver measurable business impact. Working across IT, Security, HR, Finance, Legal, Compliance and business teams, you’ll turn complex requirements into well-governed platforms that are easy to use, resilient and ready for the future. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Lead, coach and grow a global team of platform engineers and systems administrators, building a high-performing and inclusive culture. Own the strategy, architecture, governance and roadmap for Atlassian Cloud, including Jira, Jira Service Management, Confluence, Atlassian Guard and Rovo. Set the direction for Diligent’s Microsoft 365 E5 estate, including Teams, SharePoint, Exchange Online, Intune, Defender, Purview, Power Platform and Copilot. Design scalable integration and automation patterns across identity, HRIS, ITSM and business systems using APIs, event-driven automation, Okta Workflows, Power Platform and scripting. Partner with IT Support to improve self-service, automate repetitive work and reduce ticket volume, escalation effort and time to resolution. Establish strong standards for security, access governance, AI adoption, reliability, compliance and business continuity across the internal technology estate. These are the essentials you’ll need to get an interview Significant experience in i

PythonAWSGitAI
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📍 New York, New York, United States· Full-time
✓ High-confidence listing

$150K – $180K/yr

Quick readStrong listing-quality and freshness signals

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. CLEAR is looking for a modern, highly strategic communications leader to drive earned media and bring our biggest partnerships, products, and company moments to market. You’ll build a proactive communications engine across CLEAR1, CLEAR+, and other key initiatives, developing the strategy while rolling up your sleeves to write, pitch, launch, and execute the work. What you'll do: Own communications approach and execution for major CLEAR announcements, partnerships and launches across CLEAR1, CLEAR+, and other priority areas of the business Build and maintain strong relationships with national, business, technology, travel and trade media, as well as new media types, proactively developing stories and opportunities that drive awareness, consideration and understanding of CLEAR Turn business priorities into compelling narratives and integrated communications plans, identifying how earned media, executive visibility, partners, owned channels and other communications levers can work together to maximize impact Lead announcements from idea through execution, developing messaging, writing press materials, pitching media, preparing spokespeople, coordinating internal and external stakeholders and ensuring flawless launch execution Build the processes, rhythms and tools that make CLEAR’s communications function increasingly proactive and scalable, creating visibility into upcoming moments and identifying opportunities to tell a bigger, more connected CLEAR story How you'll measure success: Quality, relevance and reach of earned me

GitRestAIExcel
C-
📍 New York, New York, United States· Full-time
✓ High-confidence listing

From $145K/yr

Quick readStrong listing-quality and freshness signals

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We are seeking a Senior Manager of Industrial Engineering to join CLEAR's Central Operations team. This role is the quantitative backbone of our Experience & Operations Design function — owning the data-driven design standards, labor models, and capacity planning that determine how CLEAR's physical operation is structured and staffed. You will be the analytical engine behind lane design decisions, engineered labor standards, and demand forecasts, ensuring the operation is designed to deliver a consistently excellent member experience efficiently at scale. What you'll do: Develop and own engineered labor standards and staffing models across CLEAR’s physical experiences, including Verifier, Greeter, eGate, Concierge, TSA PreCheck, Enrollment, Sports, and new programs, serving as the operations source of truth for labor and headcount inputs Define physical operating requirements and sizing standards across lane configurations, verification and enrollment experiences, hardware placement, and queue management; lead checkpoint design for new and existing airport locations Lead demand forecasting and capacity planning across CLEAR experiences, modeling throughput, staffing requirements, operating hours, and operational impact for new programs, launches, surge periods, and events Drive operational efficiency through time studies, process analysis, and labor optimization, identifying and developing opportunities to improve productivity, capacity, and the Member experience across the network Partner cross-functionally with Operations,

PythonSQLGitRest
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📍 New York, New York, United States· Full-time
✓ High-confidence listing

From $1.7M/yr

Quick readStrong listing-quality and freshness signals

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Senior Manager, Operations Program Strategy will build and lead the operating system that enables CLEAR’s field organization and Aviation leadership team to execute consistently and scale effectively. You’ll own the standards, program governance, strategic planning, initiatives organization, and change management that connect Central Operations with the field—ensuring programs are ready before launch, priorities stay aligned, and change lands successfully across all Aviation programs. What you'll do: Drive Central Operations strategic planning and rhythms of business, including OKRs, program management, Monthly Business Reviews, annual planning and budgeting, and cross-functional strategic initiatives Build and lead CLEAR’s Operations change management and field communications framework, ensuring changes are thoughtfully planned, clearly communicated, appropriately sequenced, and consistently executed across a distributed field organization and leadership team Define and maintain CLEAR’s field operating standards, including SOPs, role expectations, quality assurance frameworks, and accountability measures across the field organization Lead program governance for Operations, establishing clear stage gates, readiness criteria, launch requirements, feedback loops, and field intake processes that enable successful execution of new programs and initiatives Serve as the integration point across Aviation programs, aligning cross-functional stakeholders and sequencing field-facing priorities to create a consistent operating experienc

GitRestAIGo
C
📍 New York, New York, United States
✓ Quality checkedCompany trend +340.2%

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Senior Manager, Platform Engineering / DevOps Who Are You You are an experienced Senior Manager / emerging Staff-level leader in DevOps and Platform Engineering with strong technical depth and demonstrated leadership in delivering enterprise-scale cloud platforms. You bring a balanced mix of hands-on engineering expertise, team leadership, and execution rigor. You excel in driving outcomes in complex, multi-stakeholder environments, guiding teams to deliver secure, scalable, and high-quality platform solutions. You are comfortable leading engineers, managing stakeholders, and owning delivery across multiple workstreams. You demonstrate: A strong ownership mindset with accountability for delivery and outcomes Ability to translate business needs into actionable engineering roadmaps Solid expertise in cloud-native platforms, DevOps practices, and SRE principles Capability to lead teams and influence without requiring extensive tenure Role Responsibilities Development & Enforcement Own and execute the H100 platform engineering roadmap, aligned to enterprise priorities and program milestones Drive delivery of GCP-based platform capabilities (GKE, networking, IAM, CI/CD, observability) Establish and enforce engineering standards, best practices, and ADR compliance</li

SQLMongoDBGCPKubernetes
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📍 New York, New York, United States· Full-time
✓ High-confidence listingCompany trend -100%

$187K – $240K/yr

Quick readStrong listing-quality and freshness signals

We built Bubble with a clear mission: to empower everyone to create software. Our AI visual development platform lets anyone, from first-time entrepreneurs to enterprise teams, take an idea from prompt to fully-functional, scalable app across web, iOS, and Android. With over 6 million users in more than 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation worldwide. Our Product Bubble is the only fully visual AI app builder that lets you vibe code without the code to go beyond prototypes and launch real apps to real users. Chat with AI when you want speed, edit directly when you want control. Bubble's visual editor lets you fine-tune any detail, from the design to privacy rules and programming logic, so you're never stuck, even if AI hits its limits. Everything you need comes built in: a unified web and native mobile editor, enterprise-grade hosting, security, database management, and automatic scaling that grows with your business. You can build just about anything on Bubble, and our community is living proof. Mailead grew a $10K investment into a $2M valuation, and Faceless.video went from zero to $1M+ ARR in under a year. People aren't just launching products on Bubble, they're building real businesses. See how Bubble builders are shipping apps that change industries, solve problems, and shape the future here: Inspiring builders, breakthrough apps . Why Join Bubble Now? The rise of AI-generated software has validated everything Bubble has been building toward for over a decade. But pure AI-generated code is fragile, hard to debug, and rarely production-ready. Bubble bridges that gap, combining the speed of AI with a structured visual platform that produces stable, scalable, secure software. The people who join Bubble right now will help define what that means for millions of builders around the world. If you've ever wanted to work on something that genuinely changes who gets to build, this is your moment. About the team Commercia

ReactSQLAgileAI
D
📍 New York, New York, United States· Full-time
✓ High-confidence listingCompany trend -88.9%

From $116K/yr

Quick readStrong listing-quality and freshness signals

The Opportunity Datadog is looking for a strategically-minded and action-oriented Senior Sales Curriculum Manager to design, deploy and scale global Sales Enablement programs for our Enterprise Sales and Mid-Market Sales teams. Reporting to the Senior Manager, Enablement Curriculum and working with a cross-functional Enablement team, you will identify business needs and work with stakeholders to plan, build and implement best-in-class learning experiences. This role relies on a blend of instructional design expertise, sales acumen and data-driven decision making. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. Who you are: An owner: You take pride in your outputs and their outcomes. You take ownership from strategy through execution and consistently deliver measurable results. An innovator: You enjoy challenging the status quo by bringing new ideas to the table and looking for ways to improve what already exists. An agile problem solver: You shift seamlessly between detail and big picture to meet the moment, adapting to change with a solutions-oriented mindset. A lifelong learner: You challenge assumptions and use curiosity to drive continuous improvement. A trusted advisor: You ask sharp questions, synthesize complex ideas, and build relationships to understand and explain ambiguous concepts. A clear communicator : You bring structure, clarity and polish to your work - whether it’s written, verbal or visual communications. What you’ll do: Own and evolve the curriculum strategy for Enterprise and Mid-Market Sales globally, aligning enablement investments to revenue priorities and performance outcomes. Build and maintain role-specific learning journeys (including onboarding, everboarding and on-demand resources) for Enterprise Account Executives, Mid-Market Account Execu

AgileAIGoRust
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Relocation support. Relocation assistance is stated. This does not establish visa sponsorship.
📍 New York, New York City, United States
✓ High-confidence listingCompany trend +68.8%

$124.4K – $207.4K/yr

Quick readStrong listing-quality and freshness signals

ROLE SUMMARY PGS’s Environmental Sustainability team manages environmental sustainability risks and opportunities across the enterprise and drives the integration of sustainability into business strategy, operations, product development, and supply chain management to support Pfizer’s 2040 Net Zero commitment and broader environmental ambitions. In this role, the Environmental Senior Manager is responsible for developing strategies and solutions related to climate, biodiversity and nature, and product sustainability programs across Pfizer’s internal and external manufacturing network, which includes leading projects and programs both within PGS and across Pfizer, and developing and managing plans to achieve objectives. The role applies advanced knowledge of environmental sustainability and related disciplines to design programs that enable the organization to meet strategic objectives, while anticipating internal and external business, regulatory, and compliance issues. The role partners with External Supply and Procurement to progress net zero delivery with suppliers and serves as an advisor across the organization by providing technical support and guidance, and by working collaboratively to solve problems. In addition, the role helps implement the framework used to track and assess emerging environmental regulations and associated business risk across the geographies in which Pfizer operates. Finally, the Sr Manager Sustainability leads cross-functional teams, driving alignment and broader organizational outcomes without relying on direct reporting authority. It operates independently in many situations, identifies innovative solutions to complex problems, exercises foresight and judgment, and recommends courses of action. The role is recognized internally and externally as a subject matter expert in sustainability. Develop and implement sustainability strategies and programs, inclu

AIAccountingSupply ChainProcurement
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📍 New York, New York, United States· Full-time
✓ High-confidence listingCompany trend -88.9%

From $123.8K/yr

Quick readStrong listing-quality and freshness signals

As a Corporate Communication Senior Manager focused on Executive Communications Programs, you will build and scale Datadog's integrated thought leadership program — spanning executive communications, earned and owned channels, and events — with a focus on extending it across priority regions. This role sits at the intersection of strategy and execution: you'll translate leadership priorities into playbooks, frameworks, and measurable programs, then run them day to day. Success hinges on connecting dots across initiatives and partner teams to find new opportunities to tell Datadog's story through our executive voices. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Partner with the Global Head of Corporate Comms to develop and execute an integrated thought leadership program with clear objectives and measurable outcomes. Build the operating framework behind the program — playbooks, cross-team coordination models, and repeatable processes that let it scale across regions. Identify opportunities to put Datadog thought leaders in front of the right audiences, including vetting speaking engagements: where we need to be, what we should be saying, and which channel (social, traditional media, stage) delivers the most impact. Work with US Comms and Social leads to augment existing campaigns and build evergreen thought leadership programs across channels. Partner with Field Marketing on event strategy and execution, with a focus on advancing our key narratives around AI and security. Develop strategic messaging for senior executives across key business moments — corporate announcements, company milestones, and other high-priority communications. Serve as the Corporate Comms "captain": keep a bird's-eye view of initiatives across the company, manage day-to-day coo

AIGoRustMarketing
TN
📍 New York, NY, United States
✓ High-confidence listing

From $85K/yr

Quick readStrong listing-quality and freshness signals

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. The Role: The New York Times is looking for someone to join our Newsroom Operations team. We are looking for someone who can handle the demands of a fast-paced news environment and can work under sometimes ambiguous circumstances. The Operations Manager will work with Shows and Visuals, but also assist other departments at the center of visual journalism at The Times. The work of these journalists — along with visual efforts across the newsroom — is a pillar of our reporting that has a large and engaged audience. You will help support these journalists with a variety of daily responsibilities and short- and long-term projects and coordinate with this group's other operations managers. You will be responsible for ensuring that day-to-day on-site operational tasks are completed in a timely manner to support the needs of department managers and staff. The Operations Manager's work is critical in supporting the journalism produced at The New York Times and all tasks, whether daily, weekly or one-off are greatly valued. You will report to a senior manager of Newsroom Operations. This role will be Hybrid, with a required in-office presence of 4 days a week. The schedule of these 4 days can fluctuate based on the needs of the desks, and during some peak news cycles, you may be required to be on site for 5 days during those weeks. Responsibilities: Support editors during breaking news and timely news events, ensuring that our journalists have

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