Senior Support Analyst in Menlo Park

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. This is a hybrid (3 days in office) role in Menlo Park or Dublin offices in California Our Data Analytics and AI org (DAA) is expanding our Customer Experience Analytics team and seeking a Senior Analyst to help shape how Snowflake measures and improves the post-sale customer experience. In this role, you'll combine rigorous quantitative analysis with a strong AI toolkit to unlock insights from rich support and services delivery data - driving decisions that span product strategy, operational efficiency, and customer outcomes. Reporting to the Manager of Customer Experience Analytics, you'll partner closely with Support and Services Delivery leadership, own analytical programs end-to-end, and build scalable tools that embed your work directly into stakeholder workflows In This Role You Will Be a Trusted Analytics Partner to CXE Leadership: Work closely with Support and Services Delivery leaders to provide the data and insights that drive operational decisions Deliver Insights That Drive Action: Conduct deep-dive analyses on support case drivers, resolution patterns, customer satisfaction trends, and operational efficiency that CXE leadership can act on immediately. Connect the Dots Across Teams: Partner with Support Engineering, Services Delivery, Operations, and Finance to

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is expanding the boundaries of the Data Cloud to support mission-critical transactional workloads. Our goal is to deliver OLTP capabilities with the performance, reliability, simplicity, and scale customers expect from Snowflake, while creating a seamless experience across transactional and analytical data. We are looking for a Senior Engineering Manager – OLTP to lead engineering teams and leaders building core transactional database technology and the cloud infrastructure required to operate it at scale. You will help define the architecture and roadmap, grow the organization, and drive technology from design through production. AS A SENIOR ENGINEERING MANAGER – OLTP AT SNOWFLAKE, YOU WILL: Set technical and execution strategy for key areas of Snowflake's OLTP platform, translating product goals into architecture, roadmaps, and team plans. Lead and grow multiple engineering teams, developing managers and senior technical leaders while fostering a culture of ownership, technical excellence, and execution. Drive adoption of AI and agentic development practices to improve engineering velocity, quality, and productivity across the software development lifecycle. Drive architecture and technical decisions in areas such as transactions, concurrency control, low-latenc

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake product marketers develop and execute go-to-market strategies for the most strategic areas of the business. We are looking for a highly technical, driven, and self-motivated Product Marketing Engineer to lead competitive benchmarking for Snowflake’s Analytics portfolio. This role will own the end-to-end benchmarking process, from defining the testing strategy and designing the benchmarking architecture to executing workloads, validating results, and communicating the outcomes. You will partner closely with Product Management and Engineering to evaluate Snowflake products against competitive offerings using rigorous, repeatable, and defensible methodologies. You will translate technical benchmark results into meaningful customer outcomes and compelling market-facing narratives. Your work will appear across Snowflake blogs, partner publications, technical papers, presentations, demos, and videos. You will also closely monitor competitive products, technical claims, and published benchmarks, helping Snowflake respond quickly, credibly, and strategically. The role will support Snowflake’s broader Analytics portfolio, including Interactive Analytics for real-time use cases, Business Intelligence, Semantic Views, Ontologies, context for AI-powered applications, and core

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As the Senior Tax Manager, you will be a strategic tax compliance expert within Snowflake’s finance organization, owning and driving all aspects of U.S. federal and state income tax compliance. You will report to the Senior Director, U.S. Tax, and partner closely with a peer Senior Tax Manager who leads the Global & U.S. income tax provision process, providing critical inputs, analytics, and direct support for the quarterly and annual ASC 740 process. This is an exciting opportunity to join a high-growth, world-class technology company and make an immediate impact. This is a hybrid role that can be based in either Menlo Park, CA or Dublin, CA. RESPONSIBILITIES: Own the end-to-end U.S. federal and state income tax return compliance process, including preparation, review, timely filing, extensions, and estimated tax calculations and payments Coordinate and manage external service providers to ensure high-quality and efficient compliance deliverables Develop and apply state income tax planning strategies to optimize effective tax rate and cash taxes across all required income, business and gross receipts tax filings Monitor legislative and regulatory developments in U.S. federal and state tax law; proactively assess and communicate compliance impact to leadership Respond t

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Staff Network Engineer Location: MPK/Bellevue/Dublin Snowflake's Enterprise Technology Network Services team is looking for a Senior Network Engineer to lead the design, operation, and optimization of our Zero Trust and secure-access platform. This role is Zscaler-centric — you will own the health, performance, and roadmap of our ZIA/ZPA deployment — while working across a modern, multi-cloud network stack that supports a global workforce of 10,000+ users. You'll be the escalation point for the most complex connectivity issues and a driver of automation and observability across the environment. What You'll Do Own and operate the Zscaler platform (ZIA, ZPA, ZDX, ZCC) end-to-end, including policy frameworks, app-segmentation models, PAC/traffic-forwarding standards, App Connector topology, and NSS/log-streaming design. Troubleshoot secure-access incidents like tunnel flapping, broker/connector health, SSL inspection edge cases, DNS/DTLS failures, and lead root-cause analysis for systemic issues. Manage Palo Alto firewalls, Panorama and GlobalProtect VPN, while planning migration toward Zscaler solutions. Support Aruba (Central) Wireless, Ekahau and Cisco Catalyst switches globally. Design, install, and configure network devices and ISP circuits at new offices. Build automatio

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. YOU MAY BE A GOOD FIT FOR THE TEAM IF YOU HAVE: An understanding of Snowflake's product in order to be able to provide guidance to navigate complex technical evaluations Drive to enable, coach, develop and motivate a robust inside sales team Developed territories by planning strategically and effectively 2+ years guiding Account Executives through complex legal and commercial negotiations A customer first mindset to ensure success Consistently executed what is forecasted to senior management Understand how to sell business value, using a repeatable process Coach reps on how to create urgency and deal control IN THIS ROLE YOU WILL GET TO: Recruit and build successful sales professionals into high-performing revenue drivers for Snowflake Build cross-functional relationships with internal and external support teams & technical partners Influence go-to-market strategy for venture backed/high growth startups. Develop a team culture around Snowflake Core Values Sell an industry changing and market defining product ON DAY ONE WE WILL EXPECT YOU TO HAVE: BA/BS required 3+ years selling Cloud Solutions, Infrastructure Software, Databases, Analytic Tools, or Applications Software 2+ years managing a team of sales teams Sold to CEOs, CTOs, Heads of Product, Engineering, or Data Sc

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the Team The Finance Data Science team owns the forecasting systems that power Snowflake’s revenue planning and long-term financial strategy. Our work supports corporate planning, executive decision-making, and investor reporting, and we partner closely with Product and Sales to understand customer behavior and product impact. We operate at the intersection of machine learning, statistical research, and corporate finance, building production-grade forecasting infrastructure that is foundational to how the company plans and operates. The Role As a Senior Data Scientist, you will independently lead high-impact modeling initiatives and build production-ready forecasting systems for core financial metrics. You will work on complex, open-ended problems at the intersection of machine learning and business strategy, translating real-world financial questions into rigorous, scalable models. What You’ll Do Design and implement advanced time-series and probabilistic models (e.g., hierarchical models, state-space models, Bayesian approaches, multivariate forecasting). Contribute to internal tooling and shared infrastructure that enables scalable forecasting and analytics. Establish best practices for model evaluation, backtesting, uncertainty quantification, and scenario simulat

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse, using open formats like Apache Iceberg, at dramatically lower cost. A dynamic Context Graph and chat-based AI SRE provide rich context and automated workflows so teams can move from detection to root cause and resolution 10x faster. Leading engineering teams at companies like Capital One, Topgolf, and Dialpad rely on Observe to troubleshoot hundreds of terabytes of telemetry daily while maintaining reliability at enterprise scale. As part of Snowflake, Observe combines startup-style ownership and velocity with the global reach, operational excellence, and ecosystem of one of the world’s leading data platforms. As a Senior Technical Support Engineer, you will be a trusted advisor and technical resource for our customers. This is a hands-on role for someone who thrives in dynamic environments, loves troubleshooting complex technical issues, and is passionate about delivering exceptional support experiences. You’ll be responsible for resolving high-impact technical issues, driving customer success, and collaborating closely with product, engineering, and customer su

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is seeking a Senior People Partner to support our Engineering organization as a strategic advisor to Engineering leadership and their teams. This is a unique opportunity to partner at the heart of innovation—helping shape how world-class engineering teams scale, evolve, and deliver in a rapidly changing technology landscape. We are looking for a People Partner who is deeply curious, energized by complexity, and excited about the transformative impact of AI on both the business and Snowflakes around the world. You bring a strong point of view, a bias for action, and a genuine enthusiasm for building alongside leaders who are defining the future of data and AI. This role is based in either our Bellevue, WA or Menlo Park, CA office, with in-office attendance required three days per week. The Senior People Partner will partner closely with Engineering leadership, the broader People Partner team, and People Centers of Excellence (COEs) to shape and execute a people strategy that enables innovation, scale, and organizational effectiveness. THE IMPACT YOU WILL MAKE Serve as a trusted advisor to Engineering leadership, providing candid, data-driven counsel on organizational, talent, and leadership decisions. Translate business priorities into a clear, integrated people st

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the team The Apps & Experiences Platform team powers the systems and services behind all of our user-facing applications, including Snowsight, Snowflake Intelligence, and new mobile experiences. Our mission is to build innovative backend services, developer tooling, platform infrastructure, and AI-powered capabilities that enable exceptional product experiences at scale. As part of our team, you’ll work across feature development, platform engineering, infrastructure, and internal tooling to support both end users and developers. We care deeply about building systems that are reliable, scalable, maintainable, and performant. Snowflake is a high-growth AI Data Cloud company, and we’re looking for exceptional engineers to help us scale the next generation of our platform. A key part of this is our work on our internal AI developer agent, which is designed to fundamentally democratize end-to-end web app development across all engineering teams by translating product specs and designs into a fully functional, production-ready features. AS A SENIOR SOFTWARE ENGINEER FOR THE APPS & EXPERIENCES PLATFORM TEAM, YOU WILL: Design, build, and operate scalable backend services and platform infrastructure that power Snowflake’s user-facing applications. Contribute across th

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a Senior Solution Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. Field related context As a Snowflake Solution Engineer you must share our passion about reinventing the database space, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences. IN THIS ROLE YOU WILL GET TO: Present Snowflake technology and vision to executives and technical contributors at prospects and customers Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in rel

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a Senior Solution Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. As a Snowflake Solution Engineer you must share our passion about reinventing the database space, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences. In This Role You Will Get To Present Snowflake technology and vision to executives and technical contributors at prospects and customers Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them. Collabor

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a driven and collaborative IP attorney to join Snowflake's growing Intellectual Property team. Reporting to the Director, Assistant General Counsel – Intellectual Property, this role will be a core member of a lean, high-impact IP team where you will have direct ownership over meaningful work from day one. You will manage Snowflake's patent portfolio, lead patent prosecution strategy, and support pre-litigation and IP litigation matters. This is an exceptional opportunity for a patent attorney who brings both prosecution and litigation experience, thrives in a fast-moving technology environment, and is eager to grow their practice into adjacent areas such as open source. This is a hybrid role based in Menlo Park, CA or Dublin, CA with a preference for Menlo Park where the majority of the IP team is based. RESPONSIBILITIES Manage Snowflake's global patent portfolio, including overseeing prosecution strategy, outside counsel relationships, and budget Lead and continuously improve Snowflake's internal patent program, including inventor education, invention submission, and evaluation processes Review and supervise outside patent counsel on the drafting of new patent applications and prosecution strategy across Snowflake's patent portfolio, working closely wit

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is a high-growth, cloud-native data platform company committed to empowering enterprises to achieve their full potential. With a culture built on impact, innovation, and collaboration, we offer an environment where you can build large-scale systems, move fast, and take your technology career to the next level. We are seeking a highly talented and experienced Software Engineer to join our Database Engineering team. In this role, you will be a key contributor to the evolution of our core product: an elastic, large-scale, high-performance data processing system. We are looking for smart, enthusiastic engineers who can quickly master complex technical areas and are passionate about building new, industry-leading technologies. AS A SENIOR SOFTWARE ENGINEER AT SNOWFLAKE, YOU WILL: Design and implement novel query optimization or distributed data processing algorithms to maintain Snowflake's industry-leading data warehousing capabilities. Design, develop, and support a petabyte-scale cloud database system, ensuring it is highly parallel and fault-tolerant. Develop and implement the new service architecture required to enable the next generation of the Snowflake Data Cloud. Analyze, understand, and resolve complex performance and scalability bottlenecks within the system.

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Senior Forward Deployed Engineer (FDE), you will be embedded with customers to lead the modernization of their data and application ecosystem using the Snowflake AI Data Cloud. You will especially focus on modernizing their Spark and Data Engineering focused workloads. You will partner closely with clients to understand their business challenges and design, build, and implement cutting-edge data solutions on Snowflake. Your role is crucial in enabling customers to harness the full potential of their data, driving insights, and powering AI initiatives. You'll act as a trusted technical advisor, ensuring customers achieve significant business value and success with Snowflake. WHAT YOU WILL BE RESPONSIBLE FOR: Software Development : Design, build, and deploy robust software systems, tooling, and automation required to support customer solutions on Snowflake. Create comprehensive documentation for developed solutions, technical configurations, and best practices. Data Engineering & Platform Implementation : Design and implement scalable data pipelines and modern data architectures on Snowflake. Ensure data quality, integrity, and efficient processing within the customer's modern data environment. Performance Optimization & Best Practices : Analyze and optimize data