Senior Technical Support Engineer in United States

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Our Merchants organization focuses on onboarding and activation, catalog quality and health, merchant presence (including creator/UGC and trust signals), and ads upsell—helping merchants build healthy catalogs, reach the right audiences, and unlock clear paths to growth. In this role, you’ll lead high-impact engineering at the intersection of commerce platforms, catalog systems, and AI-native experiences. This includes applying ML, AI-assisted workflows, and GenAI where appropriate to improve metadata quality, merchant tooling, and operational efficiency. You’ll partner closely with Engineering Managers, Product Managers, Data Scientists, and other senior engineers to deliver systems with measurable business and user impact. What you’ll do: Own end-to-end technical delivery for cross-team initiatives—from problem framing and technical stra

About the Team The Product Marketing team shapes how customers understand, adopt, and realize value from OpenAI’s technology. We work across Product, Research, Sales, Solutions, Partnerships, and Customer Success to bring customer insight into our product strategy and translate technical capabilities into clear, credible stories and solutions. About the Role AI becomes meaningful when it helps people do the work that matters to them. For a finance team, that might mean understanding complex information faster. For a healthcare provider, it might mean navigating clinical workflows more effectively. For a sales or marketing team, it might mean creating entirely new ways to reach and serve customers. We’re looking for a senior product marketing leader to shape how OpenAI serves the business functions and industries where our technology can make a meaningful difference. You’ll define how our models and products meet the needs of teams such as sales, marketing, and finance, as well as industries including financial services, healthcare, and retail. Working closely with Product, Research, Sales, Solutions, and Partnerships, you’ll identify important customer problems, influence product strategy, and build relationships with the ecosystem partners and data providers needed to bring complete solutions to market. You’ll also build and lead the product marketing team responsible for turning these opportunities into durable customer value. You might thrive in this role if you: Have 12+ years of experience in product marketing, industry marketing, solutions marketing, or enterprise go-to-market, ideally across enterprise software, cloud, data, developer, or AI platforms. Have built and led high-performing teams, mentored senior marketers, and know how to create clarity in fast-moving, ambiguous environments. Understand how different industries and business functions evaluate technology, adopt new tools, and define value. Have shaped positioning and go-to-market strategies for c

ABOUT THE TEAM Critical Harm Operations sits within User Safety & Risk Operations and builds enforcement systems for Frontier Risk and Material Harm that are accurate, fast, defensible, and built to scale. The Cyber vertical turns policy into reviewer standards, calibrated judgment, quality systems, escalation paths, and automation guardrails. ABOUT THE ROLE We are looking for a senior cybersecurity practitioner and operations strategist to raise the quality, scalability, and technical rigor of our Cyber Operations. You will combine hands-on cyber judgment with systems-level operating design: resolve the hardest dual-use questions, evolve SOPs, uplift reviewers and vendors, and build practical tools and automations. This is a senior IC role. Success is not primarily cases closed; it is durable improvement in the operating model and the reviewers who run it. IN THIS ROLE, YOU WILL: Drive the Cyber Operations operating model across domain priorities, SOPs, escalation paths, quality health, vendor capability, roadmap inputs and help inform trusted access strategies. Serve as the senior cyber expert for complex or high-risk decisions across ChatGPT, API, Codex, agents, and emerging product surfaces. Translate policy ambiguity, quality misses, appeals, and reviewer disagreement into clear decision rules, calibration examples, training, and tooling requirements. Build durable operating systems and quality loops: golden sets, holdouts, double-labeling, adjudication, error taxonomies, reviewer calibration, and automation evaluations. Raise FTE and BPO capability through onboarding, certification, coaching, recurring calibration, and vendor-performance partnership. Use quality, appeals, SLA, backlog, and disagreement signals to diagnose root causes and prioritize high-leverage fixes. Build hands-on solutions—SQL analyses, scripts, dashboards, LLM eval workflows, evidence enrichment, routing logic, and lightweight automations—that improve decision quality and reduce manua

About the Team OpenAI's Professional Services team helps organizations move from AI ambition to durable production outcomes. We partner with customers on complex deployments and build the strategy, commercial models, operating mechanisms, and delivery capacity needed to realize value from OpenAI's models and products. The team works across Go-to-Market, Forward Deployed Engineering, Technical Success, Finance, Product, Legal, Data, Systems, and delivery partners. We are building a services motion that is customer-centered, commercially rigorous, operationally scalable, and deliberately connected to product adoption. About the Role We are seeking a senior GTM Strategy & Operations professional to build and scale the operating system for OpenAI's Professional Services business. This is a foundational, hands-on individual contributor role at the intersection of business strategy, finance, go-to-market, and delivery. You will turn ambiguous questions—what we offer, how we price and package it, how we plan capacity, and how we measure performance—into clear decisions and repeatable mechanisms. You will own business planning, pricing and packaging, forecasting and modeling, management reporting, and cross-functional strategic initiatives. You will build integrated views of demand, staffing, revenue, margin, and delivery performance; replace one-off analyses with durable processes; and create operating cadences that help leaders act early. You will be a trusted partner to Professional Services, GTM, FDE, Technical Success, Finance, Product, Legal, Revenue Operations, and Data leaders. The right person combines direct Professional Services judgment with rigorous analytics, executive communication, and the willingness to build the model, process, or dashboard themselves. You’ll be responsible for: Define and drive the business and GTM strategy for Professional Services, including target customer needs, offer portfolio, positioning, pricing and packaging, partner motions,

About the Team OpenAI’s Education team is building products that advance how people learn with AI. The team works across higher education institutions, K-12 districts, and country-level partnerships, including applied research on how AI affects learning and cognitive outcomes. The team owns owns ChatGPT Edu, ChatGPT for Teachers, and related product/research work. The team partners closely with go-to-market, research, Consumer Learning, and model teams to turn education-specific insights into product experiences that can improve ChatGPT more broadly. Some of our recent work: New Education Plugins for ChatGPT Work and Codex New tools for understanding AI and learning outcomes Education for countries Advancements in higher education Early product work - Introducing Study Mode About the Role We’re looking for a hands-on Tech Lead Manager to lead and manage a team of senior full-stack engineers building AI-native learning experiences in ChatGPT. This person will combine technical execution, product judgment, and people leadership: they will write and ship code, manage engineers, and help shape the product direction for how students and Educators use AI. In This Role, You Will Lead and manage a team of three senior full-stack engineers. Build product experiences for ChatGPT Education, ChatGPT for Teachers, and AI-native learning workflows. Partner with research teams on field studies, randomized control trials, classifiers, data pipelines, and cognitive-outcome measurement. Collaborate with Consumer Learning and model teams to translate education insights into broader ChatGPT behavior and product improvements. Drive execution across product, engineering, research, go-to-market, and partner teams. Help define product strategy, priorities, and delivery plans for a new product pod. You Might Thrive In This Role If You Have several years of direct people-management experience with engineers. Are still highly technical and comfortable doing IC engineering work. Have strong pr

About the Team OpenAI’s Pricing team sits at the center of product, go-to-market, finance, and strategy. We define how OpenAI packages, prices, and scales access to our products across consumer, SMB, and enterprise customers, turning deeply technical product usage and market signal into company-level decisions. We’re looking for a senior Data Scientist to be the first dedicated data science hire on the Pricing team. This is a rare zero-to-one role with direct exposure to OpenAI’s CFO, Head of Pricing, and senior leaders across Product and GTM. You will help build the analytical foundation for pricing at OpenAI, shape executive decisions, and define what excellent pricing data science looks like. About the Role As a founding Data Scientist for Pricing, you will design the analyses, models, experiments, and decision frameworks that guide pricing strategy across OpenAI’s business. You’ll work side-by-side with the CFO, Head of Pricing, and senior leaders across Product and GTM on ambiguous, high-leverage questions where simple reporting is not enough, translating customer behavior, product usage, revenue outcomes, and market dynamics into clear recommendations. This role combines hands-on technical depth with executive-ready storytelling. You should be excited to build from first principles, operate with high independence, and influence decisions that shape how OpenAI grows and serves customers around the world. In This Role, You Will Serve as a senior analytical partner to the CFO, Head of Pricing, Product, and GTM leaders on pricing and monetization decisions. Build the analytical foundation for pricing across consumer, SMB, and enterprise segments, from exploratory analysis to repeatable decision systems. Design and execute analyses that connect customer behavior, product usage, conversion, retention, revenue outcomes, and pricing strategy. Develop models, algorithms, experiments, and decision frameworks for complex pricing, packaging, discounting, and willingness-t

About the team The Applied AI Engineer, Digital Natives team is responsible for ensuring the safe and effective deployment of Generative AI applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, working to build an effective backlog of frontier AI use cases for their industry and drive them to production through strong technical guidance. As an Applied AI Engineer in the Digital Native segment, you’ll help large and highly sophisticated companies transform their business through custom AI solutions applications such as customer service, automated content generation, contextual search, personalization, and other novel use cases leveraging OpenAI’s newest, most exciting models and latest capabilities. About the role We are looking for a driven solutions leader with a product mindset to partner with our customers and ensure they achieve tangible business value with frontier AI. You will pair with senior customer leaders to establish AI strategic roadmaps and identify the highest value applications. You’ll then partner with their engineering and product teams to move from prototype through production. You’ll take a holistic view of their needs and design an enterprise architecture using OpenAI APIs and other services to maximize customer value. You will collaborate closely with Sales, Solutions Engineering, Applied Research, and Product. This role is based in our NYC office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Deeply embedded with our most sophisticated and technical platform customers, serving as their technical thought partner in ideating and building novel applications on our APIs. Proactively provide guidance to our customers on how to maximize business impact from their applications, accelerating their time to value. Experiment and prototype solutions with and for your customers. Forge and manage relationships wi

About the team The Applied AI Engineer - Digital Natives team is responsible for ensuring the safe and effective deployment of Generative AI applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, working to build an effective backlog of frontier AI use cases for their industry and drive them to production through strong technical guidance. As an Applied AI Engineer in the Digital Native segment, you’ll help large and highly sophisticated companies transform their business through custom AI solutions applications such as customer service, automated content generation, contextual search, personalization, and other novel use cases leveraging OpenAI’s newest, most exciting models and latest capabilities. About the role We are looking for a driven solutions leader with a product mindset to partner with our customers and ensure they achieve tangible business value with frontier AI. You will pair with senior customer leaders to establish AI strategic roadmaps and identify the highest value applications. You’ll then partner with their engineering and product teams to move from prototype through production. You’ll take a holistic view of their needs and design an enterprise architecture using OpenAI APIs and other services to maximize customer value. You will collaborate closely with Sales, Solutions Engineering, Applied Research, and Product. This role is based in our SF or Seattle office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Deeply embedded with our most sophisticated and technical platform customers, serving as their technical thought partner in ideating and building novel applications on our APIs. Proactively provide guidance to our customers on how to maximize business impact from their applications, accelerating their time to value. Experiment and prototype solutions with and for your customers. Forge and manage relat

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Executive Director - Business Information Security Officer (BISO) will serve as a senior leader and trusted security advisor supporting all CVS Health lines of business, with accountability for leading the BISO team and driving mission, vision, and governance model. This individual will provide senior‑level leadership, strategic and tactical guidance for a world‑class enterprise cybersecurity program. As a business enabler, the BISO is an effective communicator with the technical aptitude to embed security strategy and risk‑based decision‑making into all aspects of the business. The BISO understands security risks, threats, vulnerabilities, control frameworks, and security technologies and translates their impact in business terms. The BISO must be capable of working closely with senior IT business leaders, executive leadership, and business subject matter experts (SMEs). This role requires demonstrated leadership, exceptional organizational skills, strong business and financial acumen, and the ability to influence and drive change at scale across the organization. <

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron is seeking a highly motivated and experienced Technical Staff Member to join our Quality Engineering team in Boise, ID. Your role will be crucial in ensuring the reliability and quality of wafers shipped from our Boise manufacturing site! Summary The Product Quality and Reliability team ensures Micron delivers high-quality, reliable semiconductor solutions that meet customer expectations and business objectives. The team partners across product engineering, design, technology development, manufacturing, and reliability organizations to identify risks, solve complex technical challenges, and drive continuous improvements in product performance, yield, and customer satisfaction! Position Overview As a Senior Product Quality and Reliability Engineer, you will be a technical leader. You will drive product excellence in quality, dependability, and yield across advanced semiconductor technologies. You will lead complex technical investigations, influence product and technology decisions, and develop innovative approaches that strengthen quality systems and business outcomes. This role provides an opportunity to have broad interpersonal impact through technical leadership, multi-functional teamwork, and strategic problem-solving. Responsibilities Lead complex investigations involving yield excursions, product deviations, and quality issues, driving root cause identification, containment actions, and sustainable corrective solutions Define product quality and reliability moni

Position Overview: The Director, Product Marketing will own the end-to-end go-to-market strategy for Diligent Boards , driving positioning, messaging, product launches, market intelligence, sales enablement, pricing and packaging, and customer adoption across key segments and regions. We are looking for a strategic B2B SaaS product marketer with strong technical aptitude who can translate complex technology into compelling customer value. The ideal candidate has experience in a SAAS technology company. Exposure to product-led growth (PLG) is highly valuable. You will partner closely with Product, Engineering, AI/Data, Sales, Marketing, Customer Success, Enablement, Finance, and senior leadership to identify market opportunities, influence product strategy, and bring differentiated technology solutions to market. This is a high-impact role requiring someone who can move seamlessly between technical product detail, customer insights, commercial strategy, and compelling storytelling . Key Responsibilities: Go-to-Market & Product Strategy Own end-to-end GTM strategies for Diligent Boards across key customer segments and regions. Develop differentiated positioning, messaging, value propositions, and launch strategies based on customer, market, and competitive insights. Partner with Product and Engineering to understand product roadmaps, technical capabilities, integrations, data, AI functionality, and translate these into compelling customer benefits. Identify opportunities to improve product-market fit, adoption, expansion, and revenue growth. AI & Technical Product Marketing Develop GTM strategies for AI-powered products and capabilities , translating AI/GenAI functionality into clear business value and differentiated market positioning. Build sufficient technical depth to

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE This role owns Baseten's relationships and market intelligence across hyperscalers and strategic neoclouds, including NVIDIA cloud partners. This is a technical and commercial role in equal measure: you'll evaluate capacity from the GPU to the data center, negotiate cost and terms with suppliers, and stay close enough to the market to develop and defend a real point of view on where it's heading. Given current market conditions, Baseten needs a much stronger pulse on this part of the market so we can track pricing, stay close to the right relationships, and move fast the moment more capacity is needed. This is a senior, experienced hire who will also help pair with and develop 1-2 junior to mid-level teammates covering the same space. WHAT YOU'LL DO Build and maintain deep relationships across hyperscalers and strategic neoclouds (including NVIDIA cloud partners), working each organization from top to bottom rather than a single point of contact Maintain a consistent, "top of mind" presence with key accounts so Baseten is positioned to move quickly when capacity needs arise Evaluate capacity from the GPU to the data center — hardware generation, rack and node configuration, interconnect, power density, and cooling — so you know what a configuration will actually deliver, not just what the spec sheet claims Live in compute pricing daily: track rates by GPU generation, region, and contract term to keep Baseten inf

About the Team The Emerging Products team is a lean, high-output product lab group that builds products at the forefront of model capabilities. We collaborate across all teams within the company, from research and infrastructure to consumer products. The team is responsible for identifying new product opportunities, building them quickly, dogfooding them internally, and then launching the successful products to users. We use data, user research, and analytics to inform our ideas, and make decisions on what experiments are worth iterating, stopping, or scaling. About the Role We’re looking for a senior, product-minded software engineer to own ambiguous 0-to-1 work from idea through prototype, validation, and handoff. This is a full-stack role with a strong frontend and product emphasis: you will build the interfaces and supporting backend systems needed to test new experiences quickly, while making sound architectural choices that enable successful concepts to scale. This role is based in our Mission Bay office in San Francisco. In this role, you will: Build and ship high-quality, product experiments across the full stack. Turn ambiguous user needs and emerging technical capabilities into testable product concepts, using research and metrics to guide iteration. Own technical direction for 0-to-1 projects, balancing speed, reliability, and a clear path from prototype to scalable product. Partner closely with design, product, research, and engineering teams to dogfood, evaluate, launch, and transition successful experiments. You might thrive in this role if you: Have a track record of building and shipping end-to-end products in fast-moving, startup, founder-led, growth, or other high-ownership environments. Bring strong frontend engineering skills and enough backend and systems depth to make sound full-stack architectural decisions. Pair product intuition with evidence, using user research and product data to identify opportunities and make pragmatic tradeoffs. Operat

About the Team The ChatGPT Library team is building the place where people can save, organize, rediscover, and build on the content they create with ChatGPT. Our goal is to make ChatGPT more useful over time by helping users seamlessly return to important files, images, conversations, and other content across their devices. The team works at the intersection of product engineering, design, and AI research to create intuitive, personalized experiences that make users’ content easy to find and act on. On Android, we are focused on delivering fast, reliable, and deeply native experiences that put a user’s evolving body of work at their fingertips. About the Role We are looking for a senior Android engineer to help build the future of ChatGPT Library on mobile. You will own high-impact product experiences across the Android stack, shaping how millions of people save, organize, discover, and interact with their content in ChatGPT. In this role, you will: Build and ship new Android experiences that help users easily access, organize, and build on the content they create with ChatGPT. Own features end to end—from early product exploration and technical design through implementation, experimentation, launch, and iteration. Develop scalable, maintainable foundations that allow Libraries experiences to evolve quickly as new AI capabilities emerge. Improve the architecture, performance, reliability, and responsiveness of content-rich experiences across a wide range of Android devices. Thoughtfully integrate Android platform capabilities to create experiences that feel intuitive and native to mobile. Partner closely with product, design, research, data science, and engineering teams to translate emerging AI capabilities into useful, polished products. Help establish technical direction and raise the quality bar for Android development across the team. How We Work We care deeply about building products that are intuitive, useful, and trustworthy. We move quickly from ideas to wo

About the Team The Core Services organization builds and runs the mission-critical online services that product teams rely on in production. We own foundational distributed systems and platform capabilities that enable reliable execution, high-performance services, and large-scale file/data needs across our products. This team is distinct from developer infrastructure and data infrastructure—our focus is production service foundations and core runtime services. About the Role We’re hiring an Engineering Manager, Core Services to help lead teams responsible for highly reliable, high-scale distributed systems that sit on the critical path for OpenAI products. Your team will own foundational production systems that OpenAI’s product engineering teams build on. You’ll collaborate closely with product and infrastructure partners to ship reliable services quickly, and help scale systems and teams as OpenAI grows. You’ll partner closely with senior engineering leaders to scale the org, mature operations, and drive major platform initiatives. This role requires strong technical ability. You’ll be responsible for: Managing and growing a high-performing team of infrastructure engineers. Leading teams building and operating large, critical production platforms, including cluster reliability, scaling, and rollout safety. Building and operating mission-critical distributed systems with strong operational rigor (SLOs, incident response, capacity planning, reliability). Setting technical direction for platform foundations such as workflow/orchestration capabilities, large-scale file/blob/storage services, and core service foundations. Partnering with a broad set of stakeholders, including product engineering, adjacent infrastructure teams, and (where relevant) finance/cost partners. Coaching, mentoring, and developing engineers and emerging leaders. You might thrive in this role if you: Have significant experience leading teams that run mission-critical infrastructure in production