Service Desk Engineer in United States

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Are you an experienced HR technology leader passionate about operational excellence, workforce technology strategy, and delivering exceptional employee experiences? Freddie Mac is seeking a Workforce Technology Operations Manager to lead the team responsible for the technology operations, workforce data, governance, and service delivery that support critical workforce programs across the enterprise. In this leadership role, you will oversee the reliability, security, and performance of workforce technology services while driving continuous improvement, managing operational risk, and enabling scalable solutions that support business priorities and employee outcomes. Our Impact: We enable the technology, data, and operational capabilities that support Freddie Mac's workforce and employee experience. Through strong governance, reliable service delivery, and trusted workforce data, we help ensure workforce technology solutions operate securely, efficiently, and effectively across the enterprise. Partnering across HR, Technology, Risk, and business teams, we drive operational excellence, strengthen controls, improve employee experiences, and deliver technology solutions that support organizational success. Your Impact: In this role, you will: Lead and develop a team responsible for workforce technology operations, security administration, workforce data governance, and service delivery. Manage the production operations of workforce technology applications, including platform reliability, integrations, releases, issue resolution, and ongoing support.

Field Technical Support Representative Description - This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues. The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships. Responsibilities • Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts. • Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols. • Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs. • Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements. • Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences. • Provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation support when needed. • Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches. • Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work. • Identifies opportunities for

The Financing and Clearing Platform Lead Analyst is an experienced professional responsible for driving revenue generation, ensuring Citi offers state-of-the-art platforms through direct technical and strategic contributions, and maximizing risk management through expert-level oversight and optimization. This role directly contributes to the company's financial success by ensuring our platform, particularly in Prime Product Development with a strong emphasis on margin and cross-product margining, is at the forefront of innovation, efficiency, and client service, leveraging deep subject matter expertise. Responsibilities · Strategic Contribution to Trading Profit & Loss Drivers: Drives the strategic analysis and interpretation of trading revenues, financing expenses, and other key business metrics to identify and proactively pursue significant opportunities for revenue enhancement. This includes a deep understanding of how margin methodologies and cross-product margining efficiencies impact P&L. Expertly assesses complex trends in profitability and returns, and directly contributes to crafting and executing comprehensive growth plans in conjunction with senior sales and trading leadership. Accountable for providing expert insights and recommendations for managing high-level business metrics and optimizing the overall revenue mix across broad segments. · Driving Innovation and Direct Development of Trading Platform: Initiates, plans, and directly contributes to the prioritization of significant, strategic enhancements to platform capabilities that will open new trading opportunities and drastically improve efficiency across the business. Drives innovations through direct technical and strategic input to address emerging client demand and significant industry trends, directly enhancing business profitability, and strengthening the overall risk and

The Starting Hourly Rate / Salario por Hora Inicial is $16.00 USD per hour. The Pay Range / Rango salarial is $16.00 USD - $24.00 USD per hour. Effective, 09/20/26 to 01/02/2027, non-exempt team members will be eligible to receive a temporary additional $1 on top of an already existing $1/hr shift differential for eligible overnight or early morning hours worked. Please talk to HR for details. ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SEASONAL JOBS Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals <p

The Starting Hourly Rate / Salario por Hora Inicial is $18.00 USD per hour. The Pay Range / Rango salarial is $18.00 USD - $27.00 USD per hour. Effective, 09/20/26 to 01/02/2027, non-exempt team members will be eligible to receive a temporary additional $1 on top of an already existing $1/hr shift differential for eligible overnight or early morning hours worked. Please talk to HR for details. ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SEASONAL JOBS Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals <p

Starting Hourly Rate / Salario por Hora Inicial: $17.75 USD per hour Effective, 09/20/26 to 01/02/2027, non-exempt team members will be eligible to receive a temporary additional $1 on top of an already existing $1/hr shift differential for eligible overnight or early morning hours worked. Please talk to HR for details. ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SEASONAL JOBS Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals WHAT WE ARE LOOKING FOR We might be a great match if: <

Starting Hourly Rate / Salario por Hora Inicial: $17.00 USD per hour Effective, 09/20/26 to 01/02/2027, non-exempt team members will be eligible to receive a temporary additional $1 on top of an already existing $1/hr shift differential for eligible overnight or early morning hours worked. Please talk to HR for details. ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SEASONAL JOBS Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals WHAT WE ARE LOOKING FOR We might be a great match if: <ul

Starting Hourly Rate / Salario por Hora Inicial: $15.50 USD per hour Effective, 09/20/26 to 01/02/2027, non-exempt team members will be eligible to receive a temporary additional $1 on top of an already existing $1/hr shift differential for eligible overnight or early morning hours worked. Please talk to HR for details. ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SEASONAL JOBS Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals WHAT WE ARE LOOKING FOR We might be a great match if: <

Starting Hourly Rate / Salario por Hora Inicial: $15.50 USD per hour Effective, 09/20/26 to 01/02/2027, non-exempt team members will be eligible to receive a temporary additional $1 on top of an already existing $1/hr shift differential for eligible overnight or early morning hours worked. Please talk to HR for details. ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SEASONAL JOBS Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals WHAT WE ARE LOOKING FOR We might be a great match if: <

Starting Hourly Rate / Salario por Hora Inicial: $18.50 USD per hour Effective, 09/20/26 to 01/02/2027, non-exempt team members will be eligible to receive a temporary additional $1 on top of an already existing $1/hr shift differential for eligible overnight or early morning hours worked. Please talk to HR for details. ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SEASONAL JOBS Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals WHAT WE ARE LOOKING FOR We might be a great match if: <

Starting Hourly Rate / Salario por Hora Inicial: $15.50 USD per hour Effective, 09/20/26 to 01/02/2027, non-exempt team members will be eligible to receive a temporary additional $1 on top of an already existing $1/hr shift differential for eligible overnight or early morning hours worked. Please talk to HR for details. ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SEASONAL JOBS Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals WHAT WE ARE LOOKING FOR We might be a great match if: <

Starting Hourly Rate / Salario por Hora Inicial: $17.25 USD per hour Effective, 09/20/26 to 01/02/2027, non-exempt team members will be eligible to receive a temporary additional $1 on top of an already existing $1/hr shift differential for eligible overnight or early morning hours worked. Please talk to HR for details. ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SEASONAL JOBS Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals WHAT WE ARE LOOKING FOR We might be a great match if: <

Starting Hourly Rate / Salario por Hora Inicial: $15.50 USD per hour Effective, 09/20/26 to 01/02/2027, non-exempt team members will be eligible to receive a temporary additional $1 on top of an already existing $1/hr shift differential for eligible overnight or early morning hours worked. Please talk to HR for details. ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SEASONAL JOBS Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals WHAT WE ARE LOOKING FOR We might be a great match if: <

Starting Hourly Rate / Salario por Hora Inicial: $20.00 USD per hour Effective, 09/20/26 to 01/02/2027, non-exempt team members will be eligible to receive a temporary additional $1 on top of an already existing $1/hr shift differential for eligible overnight or early morning hours worked. Please talk to HR for details. ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SEASONAL JOBS Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals WHAT WE ARE LOOKING FOR We might be a great match if: <

Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour Effective, 09/20/26 to 01/02/2027, non-exempt team members will be eligible to receive a temporary additional $1 on top of an already existing $1/hr shift differential for eligible overnight or early morning hours worked. Please talk to HR for details. ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SEASONAL JOBS Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals WHAT WE ARE LOOKING FOR We might be a great match if: <