Service Desk Engineer in United States

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity At Postman, we are revolutionizing the way developers build, trace, and automate API workflows with Postman Flows , a powerful visual programming tool designed to simplify the development and sharing of API-powered applications. With an intuitive drag-and-drop interface, Postman Flows enables teams to collaborate and showcase their APIs regardless of technical expertise. We are looking for a Software and Systems Engineer to help scale and maintain the Flows runtime system. This system runs mission-critical automations in the cloud, with a focus on low latency, high throughput, and high availability. You’ll play a vital role in developing, deploying, and operating our backend services and infrastructure in a Kubernetes-based cloud environment. We’re looking for an experienced engineer who is excited not only about hands-on building as we ship and iterate on a weekly basis to get our product ready for GA, but who can also serve as a role model and mentor to other engineers. This role involves making key technical decisions and improvements to the system, as well as effectively making impact through influence wit

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. Who are you? We are seeking a Software Engineer to join the Ema team. You are passionate about designing and developing maintainable software applications. You are a creative problem solver who thrives in ambiguity and can make abstract problems concrete. Most importantly, you are excited to be part of a mission-oriented, fast-paced, high-growth startup that can create a lasting impact. You Will: Design, develop, and implement exceptional user interfaces for web applications, using modern web technologies such as HTML, CSS, and JavaScript. Collaborate closely with product managers, UX designers, and other stakeholders to gather requirements, own the user experience, develop wireframes, and create high-fidelity prototypes. Develop and maintain API integrations, ensuring seamless communication between front-end and back-end systems, as well as with third-party services. Build, test, and deploy web applications using a variety of web development frameworks, such as React, Angular, Vue.js, or Next.js. Troubleshoot and resolve UI-related issues, guaranteeing a consistent and optimal user experience across multiple platforms and devices. Build end-to-end writing clean, maintainable, and

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. This is a hybrid (3 days in office) role in Menlo Park or Dublin offices in California Our Data Analytics and AI org (DAA) is expanding our Customer Experience Analytics team and seeking a Senior Analyst to help shape how Snowflake measures and improves the post-sale customer experience. In this role, you'll combine rigorous quantitative analysis with a strong AI toolkit to unlock insights from rich support and services delivery data - driving decisions that span product strategy, operational efficiency, and customer outcomes. Reporting to the Manager of Customer Experience Analytics, you'll partner closely with Support and Services Delivery leadership, own analytical programs end-to-end, and build scalable tools that embed your work directly into stakeholder workflows In This Role You Will Be a Trusted Analytics Partner to CXE Leadership: Work closely with Support and Services Delivery leaders to provide the data and insights that drive operational decisions Deliver Insights That Drive Action: Conduct deep-dive analyses on support case drivers, resolution patterns, customer satisfaction trends, and operational efficiency that CXE leadership can act on immediately. Connect the Dots Across Teams: Partner with Support Engineering, Services Delivery, Operations, and Finance to

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Staff Software Engineer, Product Security for our Security Foundations team. Product security sits at the center of the trust customers place in the Snowflake platform, and this role owns the hard technical problems that keep that trust intact. You will drive security architecture and secure-by-design practices across engineering teams, shaping how new products are built rather than reviewing them after the fact. AS A STAFF SOFTWARE ENGINEER, PRODUCT SECURITY AT SNOWFLAKE, YOU WILL: Set the technical direction for product security across multiple engineering teams, influencing architecture decisions before code is written Design and build security-critical services, frameworks, and controls that other engineering teams adopt as defaults Lead threat modeling and security design reviews for the platform's most complex and high-risk systems Partner with product and engineering leaders to embed secure-by-design principles into the development lifecycle Investigate and drive resolution of the highest-severity security issues, then eliminate the underlying class of problem, not just the instance Mentor senior and mid-level engineers, raising the security engineering bar across the organization Own initiatives end to end, from problem framing and scoping through de

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Senior Software Engineer - Customer Experience Engineering Our customers are very happy with our technology and are quickly expanding their use cases, only limited by their own imaginations. The Customer Experience Engineering Team aims to enable customers to push these limits, and when customers run into roadblocks or issues, enable them and our internal technical resources to resolve those issues and get back to seeing success with Snowflake. Snowflake’s Customer Experience Engineering Team is expanding! We are looking for a Senior Software Engineer to join our team who likes building intelligent data applications that give insight into diagnostic data and technical content that is relevant to issues customers may be facing. Our Customer Experience Senior Software Engineers enjoy developing features into the Snowflake product that aim to greatly reduce friction points that block customers and regularly require help from Snowflake technical experts. They are excited by the challenges presented by extracting intelligence from a wide variety of data sources, including structured and unstructured data. As a Sr. Software Engineer, you will: Lead and drive projects that span our stack, including Java and Python services hosted in Kubernetes and Snowpark Container Services. Prom

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the Monetization team: Snowflake Marketplace serves as the vibrant hub which enables customers to do more with data. We are building a platform that empowers organizations to seamlessly discover, access, and build with datasets, applications, and AI agents. The monetization team owns the commerce layer of the Snowflake Marketplace — building the end-to-end transactional infrastructure and buyer/seller experiences that power how data and AI products are priced, purchased, and settled across Snowflake's global ecosystem. AS A SENIOR FULLSTACK ENGINEER YOU WILL: Build and own end-to-end full-stack features — from polished React-based checkout and billing UIs to the backend services that process, validate, and settle marketplace transactions at scale Design and implement robust backend APIs and services in Java or Python that handle the lifecycle of commercial transactions: entitlements, metering, invoicing, and payment orchestration Develop reusable, accessible React component libraries and frontend systems that give buyers and sellers clear visibility into usage, spend, and revenue — working closely with design to deliver intuitive experiences Contribute to the reliability, correctness, and observability of high-stakes transactional pipelines — including fraud preventio

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the Team The Apps & Experiences (AppEx) organization powers the unified user experience (Snowsight) for Snowflake. Every major Snowflake customer interacts with our platform through these surfaces, making AppEx central to both customer satisfaction and revenue growth. Within Appex, our team sits at the intersection of AI, platform, and user experience. We are on a mission to create an AI‑first, scalable, maintainable, and extensible platform to build all Snowflake user experience features. The team owns: The serving layer that powers Snowsight, Snowflake CoWork, and UX features Developer tooling that enable our engineers to move fast and deliver Frontend infrastructure and shared services for product teams CI pipelines that ensure fast and reliable builds Testing and validation platform that maintains code and product quality The monitoring and logging stack that ensures observability and trust What You Will Do As a software engineer on the team, you will play a central role in delivering the next generation of tools and evolve our developer infrastructure and tooling to be scalable, highly performant, and AI-first. Design and build AI-first platforms, tools, and best practices to significantly enhance the developer experience for Snowsight Drive strategy and init

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the Role Snowflake is seeking a seasoned U.S. Public Sector attorney to support Snowflake’s U.S. State, Local and Higher Education business (“SLED”). This role will serve as a key legal partner to our rapidly growing SLED organization negotiating complex transactional arrangements and advising on regulatory and compliance matters. This is a high-impact, high-visibility position on a world-class legal team, reporting to the Senior Director, Associate General Counsel. The ideal candidate brings sold expertise in SLED contracting and compliance, have a background negotiating SaaS transactions and the ability to operate effectively in a fast-paced, scaling environment. This is a hybrid role based in McLean, VA or Atlanta, GA. Key Responsibilities Lead negotiation, drafting, and management of U.S. State, Local and High Education (“SLED”) agreements, including listing and management of State framework agreements, SaaS agreements, professional services agreements (PSAs), statements of work (SOWs) and partner agreements, Advise on U.S. State and Local government procurement laws and regulations, Support the full government sales lifecycle, including reviewing RFPs/RFIs, identifying risk, and ensuring compliant proposal submissions Partner cross-functionally with sales, produc

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Data Clean Rooms team is Leading the market shift from traditional 2-party data sharing to multi-party collaboration hubs . Our vision is to provide a seamless, "safe-room" environment where enterprises can collaborate on shared datasets while maintaining absolute governance. We ensure that no party can exfiltrate another's underlying content, even while running complex joint workloads and getting high-value results. You will join a fast-paced, collaborative team of engineers on a journey to provide customers with an integrated set of innovative, AI-enabled capabilities to analyze data in a privacy-preserving way. You will have a real opportunity to impact and shape the future of secure data collaboration at Snowflake. AS A SOFTWARE ENGINEER IN DATA CLEAN ROOMS, YOU WILL: Architect and build highly scalable infrastructure that enables secure, multi-party collaboration. Design and implement core clean room features and services, intelligent agents, and robust developer APIs to expand platform capabilities and support custom AI/ML workflows. Partner closely with Product Management and cross-functional teams to drive complex projects from ideation and system design through to production deployment. Mentor peers and foster a warm, supportive culture of innovation, cross-tea

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is a high-growth, cloud-native data platform company committed to empowering enterprises to achieve their full potential. With a culture built on impact, innovation, and collaboration, we offer an environment where you can build large-scale systems, move fast, and take your technology career to the next level. We are seeking an outstanding Staff Software Engineer with a passion for large scale databases and distributed systems to help us take the FDB platform to the next level. A massive new market opportunity is being created at the intersection of Cloud and Data, and the Snowflake Data Cloud is leading the way, all powered by the database engine we are building from the ground up. Key to Snowflake’s Database Engine is our large scale distributed transactional Key-Value store - called FDB - which powers all of Snowflake’s products and services and is rapidly evolving to meet Snowflake’s future needs. FDB runs on multiple cloud providers including Amazon Web Services, Microsoft Azure and Google Cloud. The elastic infrastructure FDB runs on is being built from the ground up and is envisioned to be a cloud agnostic, fully automated manageability platform that provides: Autoscaling and auto-balancing of clusters based on utilization, traffic and workloads Auto-provis

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is seeking a Field Enablement Business Partner to serve as the Chief Activation Officer for both our Account Executive and Customer Experience organizations. Embedded within key field leadership teams, you operate as a strategic partner who diagnoses capability gaps tied to business outcomes, translates complex technical and product knowledge into compelling learning experiences, and designs programs that make the field more capable, whether that means closing a deal or architecting a technical solution. This role sits at the intersection of technical depth and sales craft. You build hands-on labs and technical content that SEs can use the next day, and you design methodology-grounded sales training that sharpens AEs' sales skills. You are the connector between Product, Marketing, Field Engineering, and Field Sales, and the person who makes sure capability actually changes. In this role, you will Act as a strategic enablement business partner for Sales, Services Delivery, and Sales Engineering leadership alike, diagnosing skill gaps tied to business outcomes, prescribing targeted interventions, and measuring whether capability actually changed Own programs end-to-end , spanning ideation, content creation, delivery, measurement, and iteration. This includes program

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake Notebooks is a development interface in Snowsight that offers an interactive, cell-based programming environment for Python and SQL. In Snowflake Notebooks, you can perform exploratory data analysis, develop machine learning models, and perform other data science and data engineering tasks all in one place. To learn more about the capabilities of the Notebook products please visit https://www.snowflake.com/en/data-cloud/notebooks/ AS A SENIOR SOFTWARE ENGINEER FOR SNOWFLAKE NOTEBOOKS, YOU WILL: Drive high impact initiatives that span our product areas and tech stack including: React, Typescript, JavaScript , NodeJS and java Promote strong collaboration within a cross functional team, including design, product management. Deliver features requiring close coordination with several sister teams such as MLE, Container Services, Monetization and Snowpark Services Be a strong contributor to the product vision and drive team planning. Build for scale and high performance. OUR IDEAL CANDIDATE WILL HAVE: 7+ years hands-on software development experience, including significant experience in Frontend or full stack software development Deep understanding of modern web applications design architecture, good API design patterns, security, performance and scale. Knowledge of dat

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Director, Marketing Operations The Director of Global Marketing Operations will lead Snowflake’s global strategy, platforms, and teams that power a modern, scalable, AI-forward marketing organization. This role emphasizes scalable process design, intelligent automation, and cohesive platform architecture to deliver high-volume, world-class campaigns and stakeholder services across regions. This role requires a strong perspective on investment strategy and timing, balancing foundational system evolution with ongoing campaign execution to deliver near-term impact while building for long-term growth. The Mops Director will lead and develop a high-performing global organization and partners closely with Marketing, Sales, Finance, IT, and external agencies to ensure Snowflake’s demand engine is efficient, compliant, and built to scale. YOU’RE A GREAT FIT IF YOU: Have 10+ years of experience in marketing operations, including 5+ years leading teams in high-growth B2B software environments Are AI-forward, with experience applying automation, AI, and workflow orchestration to standardize processes and reduce manual effort Have deep expertise in top-of-funnel strategy, lead lifecycle management, and conversion optimization tied directly to pipeline impact Have managed agency and con

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Product Security team ensures that Snowflake products are built and shipped with the highest level of security. Our team drives the security posture of Snowflake products and is responsible for embedding security into every stage of the product lifecycle, from design through deployment and beyond. We design and build frameworks, systems and services that keep Snowflake secure. As a Principal Software Engineer II on the Product Security team, you will be the senior technical authority for Product Security and play a critical leadership role in shaping and advancing Snowflake’s security. This is a unique opportunity to define and influence our long-term security strategy and have a direct impact on the security of the Snowflake platform and the trust of our customers. You will operate across organizational boundaries, guiding major security initiatives, influencing architectural decisions at the highest levels, setting the technical direction for the organization, and ensuring consistent security excellence across all product teams while working closely with business leaders to advance Snowflake’s business. The role requires deep expertise in security, software engineering, distributed systems, software infrastructure, AI/ML, applied cryptography, threat modeling and clou

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Product Data Science team is looking for a Full-stack Senior Data Scientist to come aboard and be part of Snowflake’s most critical initiatives. In this role, you will work closely with our Product and Engineering teams on everything from core operations, to innovative AI/ML tools, to our fastest-growing new and experimental features. You will work on long-running analytical initiatives yielding substantial product enhancements. This is a strategic, high-impact role that will help shape the future of Snowflake products and services. PLEASE NOTE: The position level is determined during the interview process and is influenced by various factors, including experience, educational attainment, skill level requirements, and overall interview performance. AS A SENIOR FULL STACK DATA SCIENTIST AT SNOWFLAKE YOU WILL: Be a proactive partner to Product Management and Engineering to shape feature roadmaps and help design metrics and analytical workflows to evaluate their success and effectiveness. Build efficient data models and high quality production pipelines and partner with Engineering for all necessary telemetry. Build scalable and extensible analytics/ML/causal inference frameworks to uncover feature usage patterns, subtle issues with the system, potential performance enhanc