Service Process Coordinator Onsite in United States

About Datadog: We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. You will: Solve a scaling bottleneck in a critical service Deploy a new feature to production, progressively rolling it out with feature flags Investigate and fix a production issue from a service your team owns Design a way to scale up a service for more traffic With your team, plan the most important projects to work on next Who You Are: You have significant experience in one or more languages You value code simplicity and performance You can design architecture to solve problems at high scale You have a BS/MS/PhD in a scientific field or equivalent experience You want to work in a fast, high-growth startup environment that respects its engineers and customers You have demonstrated ability to use AI coding tools in day-to-day workflows and build, validate, and refine AI-generated output in products You can design AI Backend systems, with awareness of quality, cost, and latency tradeoffs 6+ years of experience Bonus points: You've worked at high scale with systems like Redis, Cassandra, Kafka You wrote your own data pipelines once or twice before You have a strong background in statistics You have significant experience with Go, C, or Python You’re excited about leveraging AI tools to enhance how you code, solve problems, and build – or eager to learn how You’re motivated to push the boundaries of how AI can improve software engineering best practices and contribute to building AI-enabled products Datadog values people from all walks of life. We understand not everyone will meet all the above qualificat

Senior Software Engineer - Streaming Platform Client Data streams are mission-critical at Datadog, powering near real-time communication across the vast majority of our services. Our Streaming Platform group builds the core infrastructure and abstractions that ensure Datadog remains a trusted partner for engineers worldwide. See our blog post . The Streaming Platform Client team sits at the heart of this ecosystem. We own the Rust client library (producers and consumers) with language bindings for Java, Go, and Python. We focus on building intuitive APIs and abstractions that make a powerful distributed system easy to adopt and operate for the hundreds of internal users of our library. Our library runs on critical data paths that handle hundreds of millions of messages per second making performance, observability, and reliability paramount. We also develop and operate the service that bridges the clients fleet with the platform's control plane, handling complex balancing, scaling, and static stability challenges. We are seeking a Senior Software Engineer to help us evolve these features. You will collaborate directly with our users, tackle performance-critical code, and solve complex distributed systems challenges across the control plane, client libraries, and data plane. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Work within a distributed, high-impact team spanning Europe and the US, building critical technologies that power data pipelines for dozens of internal teams and hundreds of services. Architect and implement resilient interactions between our client libraries and the control plane. Optimize our high-throughput, low-level streaming library to push the boundaries of performance and efficiency. Champion the developer experience by pro

Datadog’s Cloud Networks team designs, builds, and maintains the production network infrastructure that powers everything built on top of our platform across AWS, GCP, Azure, and beyond. In this role, you’ll set technical direction for how we scale our multi-region, multi-cloud network footprint while keeping reliability and performance high. You’ll partner closely with internal teams and Cloud Service Providers to troubleshoot complex connectivity issues, integrate new networking capabilities, and improve the foundations our engineers and customers rely on. This is a high-impact opportunity to drive meaningful improvements in scale, resiliency, and cost efficiency. At Datadog, we place value in our office culture, the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Design, build, and operate cloud network infrastructure across AWS, GCP, Azure, and Neoclouds in a multi-region environment. Own connectivity between clouds, customers, and developers—ensuring scalable, secure, and reliable network paths. Set clear technical direction for expanding data centers and evolving the network while maintaining stability and performance. Improve cross-site and cross-region connectivity patterns to support Datadog’s growing platform needs. Lead deep investigations into latency, packet loss, and connectivity failures – from pcap and path analysis through to escalations with cloud providers that may originate from customer support Identify and deliver network-related efficiency and cost-saving opportunities that positively impact business health. Who You Are: You have deep networking expertise. You understand BGP, route policies, path selection, prefix advertisement, and what breaks in large-scale networking. You have substantial experience designing, building, and evolving large-scale Software-Defined Networks—inclu

Datadog’s People Technology team is building the future of AI at work. We’re looking for a People Systems Developer to design and deploy AI-native workflows that transform how we hire, develop, and support our employees. This is a high-impact hands-on builder role. You’ll move beyond traditional HRIS configuration to prototype and productionize AI-enabled systems across talent acquisition, onboarding, performance, workforce planning, and internal service delivery. You’ll operate with high autonomy, partner directly with stakeholders, and ship solutions that measurably improve how our People team works. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Design, build, test, and implement AI-enabled workflows and tools, moving from proofs of concept to full production and adoption based on user feedback. Rapidly prototype using LLMs, APIs, and automation frameworks — and move validated ideas into secure, scalable production systems. Integrate AI capabilities into our ecosystem (Workday, Greenhouse, Slack, Snowflake, Jira, Google Workspace, and more). Partner directly with stakeholders like People Analytics, HRBPs, IT, Legal, and Security to ensure solutions are usable, compliant, and follow responsible AI practices. Evaluate AI tools and vendors through hands-on experimentation. Enable the broader People team to adopt AI effectively and responsibly. Success in this role includes reducing manual People workflows by at least 20% through AI-enabled automation and intelligent system design. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. Who You Are 3-5 years of exper

The Manager of Networking at Datadog leads the global management of network services across all Datadog offices worldwide. This role is responsible for ensuring seamless, high-performance Wi-Fi and direct internet access in our global offices and conference room technology, supporting a rapidly growing global enterprise. As Datadog continues to grow rapidly, this role plays a critical part in scaling both the team and network infrastructure to meet increasing demand. This is a hybrid role that sits in global headquarters in New York city and requires three days in the office each week with occasional travel to our offices around the world. What You’ll Do: Lead the global network engineering teams, managing both full-time employees and third-party vendors to ensure consistent and high-quality service delivery for Datadog offices worldwide. Oversee the design, deployment and scaling of office network infrastructure, including Wi-Fi (Cisco Meraki) and edge networking devices (Cisco, Palo Alto, Juniper, and others), ensuring these services operate according to Datadog's defined service level objectives. Define and implement standards, policies, and processes for network infrastructure to ensure security, reliability and scalability. Collaborate with IT Security, Enterprise Technology, and Workplace teams to align network services with broader IT and business objectives. Develop and track operational metrics for service availability, network performance, driving continuous improvement and optimization. Who You Are: An experienced people manager with at least 5+ years of leadership experience managing teams of network engineers. Proven expertise in Wi-Fi network engineering, including deep knowledge of Cisco Meraki and edge networking solutions from vendors like Cisco, Palo Alto and Juniper. Experience managing large-scale office technology projects in global enterprises with more than 10 offices and 7,000+ employees, ensuring infrastructure keeps pace with ra

As a Cloud Security Engineer you will partner with different stakeholders across the organization to secure our cloud infrastructure. As part of the Platform Security organization we secure the building blocks of Datadog’s applications and infrastructure. We do this by building solutions to solve systemic risks and combine an approach of making the secure path easier and the insecure path harder to secure and accelerate the business. We regularly partner with the most bleeding edge internal products and are working to solve and build solutions to enable our safe usage of AI. We also develop AI based solutions to enable security at scale. We are looking for a Service Mesh and Kubernetes focused security specialist to help round out an incredibly strong infrastructure security focused group. You will rotate through a variety of internal projects and gain deep exposure to Datadog’s infrastructure. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Solve our most challenging cloud infrastructure security problems starting with our core building blocks and golden paths. Enable our engineers to build and ship secure solutions quickly. Build and extend Datadog’s Platform Security solutions. Leverage and influence the direction of Datadog’s products to secure our infrastructure, and provide internal feedback that enables our teams to improve the products for ourselves and our customers. Who You Are: You have a BS/MS/PhD in a Computer Science, Engineering or related scientific field or equivalent professional experience. Passionate about advocating for and implementing solutions to complex problems, at-scale, in a large multi-cloud environment. You don’t want to just provide security recommendations, you want to help imple

The Team Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, deployment machinery, and observability and alerting systems. The Fabric team manages the infrastructure that enables secure communication between systems and from the public internet. Their responsibilities encompass network architecture, service mesh, and edge load balancing, ensuring customer data remains safe in transit. The team plays a crucial role in developing and maintaining the reliable and globally connected multi-cloud network that supports MongoDB products. This role can sit in our NYC HQ, our smaller Austin, Palo Alto, or San Francisco offices, or fully remote from anywhere in North America. When based in an office, we provide hybrid work accommodation. Role Overview We are seeking a talented Site Reliability Engineer (SRE) with a strong networking background to join the Fabric team. This role is pivotal in building and maintaining the robust infrastructure necessary for secure and efficient communication between our services. As an SRE on the Fabric team, you will leverage your expertise in networking, distributed systems, and automation to ensure our systems are resilient, scalable, and reliable. The ideal candidate should Have 10+ years of experience working on software and operating distributed systems, with deep expertise in networking fundamentals and a good understanding of how the internet works, e.g. TCP/IP (including IPv6), DNS, TLS/mTLS, BGP, tunnels, overlays, and SDN principles Possess a customer-focused mindset, driving improvements that benefit end-users Value efficiency in processes and operations, and display a strong preference for automation over manual processes (“allergic to ops work”) Be intimately familiar with modern cloud-based infrastructure and the network design prim

We are seeking a Salesforce Engineer III to design, build, and support secure, scalable Salesforce solutions that support critical business operations. This is a senior individual contributor role requiring strong hands-on technical expertise, sound engineering judgment, and experience working in regulated environments. This position supports systems and data subject to FedRAMP and other U.S. government compliance requirements. Due to the nature of the work, U.S. citizenship is required. This role will be based remotely in the United States. What You’ll Do Design, build, and maintain Salesforce solutions across sales, service, customer, and operational workflows Implement functionality using Salesforce configuration, Flows, Apex, Lightning Web Components (LWC), SOQL, and platform automation Develop and support integrations between Salesforce and external enterprise systems Translate business requirements into secure, scalable, and maintainable technical solutions Participate in technical design reviews, sprint planning, code reviews, testing, deployments, and production support Troubleshoot and resolve issues related to automation, integrations, data integrity, and system performance Create and maintain technical documentation, support UAT and regression testing, and assist with user enablement Ensure all solutions comply with Salesforce best practices, internal security standards, and regulatory requirements Leverage AI-powered development tools to improve productivity and analysis, while adhering to security and compliance guidelines Responsibilities Technical Delivery: Own end-to-end delivery of Salesforce features using a mix of declarative and programmatic solutions Secure Engineering: Design and implement solutions that meet FedRAMP, security, and compliance requirements, including least-privilege access and auditability Integration Design: Build and maintain secure integrations between Salesforce and downstream systems Engineering Excellence: Maintain high st

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu The CX Shopper Vendor Management team at Instacart is dedicated to empowering Shoppers to deliver exceptional service. By providing co-pilot support and leveraging data-driven insights, the team enhances processes, drives innovation, and ensures a seamless experience for both Shoppers and customers. Operating within a fast-paced, cross-functional environment and working closely with a network of BPO partners, this role is what keeps high standards of quality, efficiency, and operational excellence front and center across the shopper support ecosystem. Without this owner in place, vendor performance gaps surface too slowly and the data informing decisions loses its reliability. A year from now, this person will have tightened the feedback loop between Instacart and its BPO partners, built scorecards the broader team trusts,

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Commerce Platform organization at Instacart is seeking an experienced Staff Software Engineer to lead foundational platform initiatives on the Orders Platform team. The Orders platform is the orchestration layer for commerce at Instacart, coordinating the end-to-end lifecycle of every order across customers, shoppers, retailers, payments, fulfillment systems, and partner integrations at scale. In this role, you will help define and drive the architectural strategy for systems that support hundreds of millions of transactions each year. You will work on the reliability, correctness, scalability, and auditability of order workflows across diverse use cases and fulfillment models, while unlocking new experiences for customers, shoppers, retailers, and partners. The Orders Platform team sits at the center of Instacart’s commerce stack, which means this rol

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart's Governance, Risk and Compliance (GRC) team sits at the intersection of security, data, and business impact — and we're building an automated, engineering-grade risk program that produces real-time risk scoring, quantified exposure models, and ROI-linked investment decisions that reach the CISO, executive leadership, and the board. We're looking for a Senior Risk & Compliance Engineer to help us get there. This is an engineering role with a data science expertise needed. You'll write production-level code, build signal ingestion pipelines, and develop probabilistic risk models that give our security organization a quantified, confidence-backed view of our risk posture — all in service of protecting Instacart's customers and products at scale. If you're energized by the challenge of transforming a manual, reactive discipline into a data-drive

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Instacart is building a best-in-class Internal Audit function from the ground up, and this role is central to it. This leader would add the structure, rigor, and technical depth required to deliver risk-based IT audit engagements at executive-quality standards. Reporting directly to the Head of Internal Audit, this Director will own end-to-end IT audit delivery while building the function's technology capability and strategic priorities. This role is for a seasoned Internal Audit professional who combines deep technical judgment with strong business acumen, excellent communication skills, a collaborative approach, and the drive to build something meaningful. What you'll cook up in your first year Audit Delivery & Reporting IT audit and advisory engagements are delivered end-to-end with executive-quality standards, clear

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Instacart’s enterprise business is at an inflection point. Retailers and CPG brands are navigating a rapidly shifting grocery landscape—and the demand for Instacart’s ecommerce, fulfillment, in-store, retail media, AI and data solutions has never been greater. We’re hiring a Director of B2B Enterprise Product Marketing to be the strategic engine behind how we bring this platform to market. This role sits at the intersection of product, commercial, and marketing, and the person who fills it will have a direct line of sight to how Instacart powers the future of grocery. What you’ll cook up in your first year A unified go-to-market strategy for the enterprise platform that is adopted by Product, BD, and Customer Success as the definitive playbook—giving each team clear positioning, messaging, and campaign tools to win deals and grow

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacarts Data Infrastructure organization builds and operates the systems that power our company’s data ecosystem, including a modern open data lakehouse on Apache Iceberg, a multi-engine compute platform for stream and analytical workloads, and self-serve tooling that helps Product, Data Science, ML, Ads, Finance, and engineering teams move fast with data. We’re looking for a Staff Software Engineer, Data Infrastructure to join our Data Governance and Foundations Team. In this role, you’ll serve as a senior technical leader owning the architecture and delivery of our open lakehouse foundation, governance and access patterns, and multi-engine compute strategy—balancing today’s reliability with the next three to five years of scale, maturity, and cost efficiency. You’ll collaborate closely with engineering leadership and stakeholders across Data Science,

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW The Developer Experience team at Instacart is the force multiplier for our 1000+ engineers. We define and build the platforms, tools, and practices that enable Instacart engineers to ship high-quality software faster — from AI-powered code review to build infrastructure, developer onboarding, and local development environments. Our success is measured in developer velocity: how quickly an engineer can take an idea from concept to production. As a Staff Software Engineer on Developer Experience, you will lead two of the pillars that Instacart engineering is built on: Bazel (our build system) and Go (one of our core backend languages). You will own the technical direction for how thousands of daily builds run and how our Go services are structured, from remote build execution and caching to the frameworks, libraries, and patterns Go engineers use every day.