Service Support Pt in New York

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role We’re seeking a highly skilled fullstack software engineer to join our engineering team building advanced AI-driven agent systems that execute autonomous workflows, orchestrate multi-step tasks, and extend human capacity across enterprise applications. In this role, you’ll play a key part in designing, building, and scaling next-generation AI agents that integrate with enterprise data and services to solve real-world problems. You will collaborate with cross-functional teams to turn complex agent concepts into production-ready systems. 🦸🏻‍♀️ What you'll do Design, implement, and maintain scalable, secure agent-driven services and systems that autonomously accomplish tasks using modern AI frameworks. Develop and enhance robust infrastructure and high-throughput APIs, focusing on core agent capabilities such as memory, communication channels, skills, intelligent decision logic, security and workflow management. Integrate agent capabilities with backend services

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. Ramp is building an AI-native platform that changes how Go-to-Market and Product Growth teams create, launch, and improve customer-facing experiences. We are looking for a product-minded backend engineer to help build the infrastructure and services that power modern growth and marketing at Ramp. The next chapter for this team is to build marketing-led products : intelligent tools that turn strategy into execution, automate complex workflows, and help teams operate across channels with dramatically more leverage. The team will build across creative production, lifecycle marketing, paid media, account-based marketing, experimentation, incentives, and cross-channel orchestration. Examples include AI-powered systems that produce on-brand campaign assets, automate complex marketing workflows, coordinate audiences and execution, and deliver personalized experiences across email, sales outreach, external channels, and Ramp’s product. A core part of this mandate is Ramp’s incentives platform. We are building shared infrastructure to safely target, authoriz

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role We are looking for a Financial Partnerships Manager to join our team to shape and build Ramp's international and cross border payment strategy. You will help Ramp expand and deepen our partnerships with banks, fintechs, & card networks to grow our global capabilities across all of our financial products including cards, payments, and treasury. You will play a critical role in i) expanding our customer base globally and ii) expanding our product set to existing customers by bringing them local financial services in new markets. We're looking for someone with international and/or cross-border payments experience who enjoys working at a fast pace, is excellent at building relationships, is detail-oriented when managing complex projects, and is skilled at getting cross-functional teams to work toward a unified and measurable goal. This role will involve close partnership with our cross-functional partners across product, engineering, legal, risk, compliance, marketing, and finance teams, as we work closely with strategic financial par

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role We are hiring a Software Engineer to build systems across Fraud, UIM (User & Identity Management), and Identity. This role sits at the intersection of security, risk decisioning, and product experience. You will help build detection and enforcement capabilities for fraud and account takeover, as well as the identity primitives that power authentication, authorization, and safe account access. This work is deeply cross-functional. You will partner closely with Fraud Ops, Risk Strategy, Security, Product, and Data to ship improvements that are measurable in loss reduction, attack containment, and user experience. What You’ll Do Build and evolve backend services that detect and prevent fraud across multiple surfaces, including account access and money movement. Develop enforcement and response tooling that enables fast, safe actions such as identity locks, business locks, payment freezes, and other containment levers. Improve protections against account takeover (ATO), including risk-based step-ups, monitoring, and targeted friction

About Pinecone Pinecone is the knowledge infrastructure for AI at scale. Its leading vector database and knowledge engine, Pinecone Nexus, power accurate, performant AI applications for more than 9,000 customers and 800,000 developers worldwide. Pinecone's mission is to make AI knowledgeable. Pinecone is based in New York and raised $138M in funding from Andreessen Horowitz, ICONIQ, Menlo Ventures, and Wing Venture Capital. About the Team and Role: We are hiring a senior/staff software engineer to help design and build core components of our next-generation knowledge retrieval system built for the AI era – search and retrieval infrastructure that powers high-quality, scalable, and enterprise-grade agentic systems. You’ll build the framework that allows our customers to connect knowledge–synthesized from structured and unstructured data–to modern LLM-powered applications, leveraging the world’s best-in-class vector DB supporting semantic search and hybrid retrieval. This role is ideal for someone who loves backend system architecture, distributed systems, and applied AI infrastructure. It is a high impact role with significant ownership across architecture, performance, and system reliability. Responsibilities: Design and build scalable platform components leveraging advanced retrieval via query planning, semantic and hybrid search, metadata-aware search, and LLM generation Design and build optimized indexing pipelines for structured and unstructured data Build backend services for semantic and hybrid retrieval, knowledge graph construction, and retrieval orchestration Improve retrieval quality through evaluation and observability frameworks Design APIs for internal and external user and agentic consumers Optimize latency, throughput and cost across large-scale inference and retrieval workloads Drive technical direction for reliability and security What You’ll Bring to the Table: To thrive in this role, you don't need to check every single box, but you should be deep

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is, at its core, a fintech company. Our financial infrastructure enables us to issue cards, move money globally, and manage treasury flows for our customers. Stablecoins are emerging as a critical lever to make these flows faster, cheaper, and more accessible. We are looking for a Software Engineer to join our engineering team with a dedicated focus on stablecoin-based payment and treasury systems. In this role, you will act as both a technical owner and multiplier: working on core stablecoin services, ensuring secure and reliable integrations with external partners, and guiding Ramp’s evolution toward next-generation fintech solutions. Our ideal candidate combines deep curiosity about eventually consistent distributed systems with strong financial infrastructure experience, thrives in highly regulated and mission-critical environments, and has a passion for diving into new problem spaces. What You'll Do Help build & scale Ramp’s stablecoin-based payment and treasury infrastructure Partner with external providers and internal

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is hiring a Director of Technical Consulting to lead the post-sales Technical Consultant (TC) organization. This leader will own how Ramp helps complex customers move from signed deal to successful activation, with particular focus on technical implementation, integrations, and the operating model that allows the team to scale. You will lead a growing organization of Technical Consultants and frontline managers, partnering closely with Customer Success, Account Management, Product, and Engineering. TCs are the technical counterpart in Ramp’s post-sales motion: they help customers navigate integration and implementation complexity, translate customer requirements into clear technical paths, and bring the right internal teams together when a solution needs to scale. This is not a traditional pre-sales Solutions Consulting role, and it is not a pure professional-services model. We are looking for a leader who can combine technical implementation judgment with strong people leadership, operational rigor, and the ability to build dura

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. As Ramp’s founding Privacy engineer, you will build a privacy program that powers Ramp’s growth while earning trust from customers and prospects. What You’ll Do Build privacy-focused application primitives and integrate them into our existing products Partner with other engineering teams to design and deploy solutions which are inherently privacy-centric and secure Improve, implement, and deploy data retention and anonymization strategies across our environment Track shifting legal standards (alongside with Ramp’s Privacy Counsel) and update Ramp systems and processes to match What You Need Minimum of 4 years of experience building software Minimum of 2 years of experienced focused on platform, privacy, and/or security Desire to work in a fast-paced environment, continuously grow, and master your craft Ability to turn business and product ideas into engineering solutions Nice-to-Haves Working knowledge of data-protection legal requirements Experience with Python (Flask), React, and AWS (ECS, as well as other core services) Benefits available to all

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. What You’ll Do Regional & Executive Leadership Own the overall Americas Channel Sales strategy, operating model, and results across Enterprise West, Enterprise East, LATAM, and Federal/SLED. Build, lead, and scale the Americas channel team hiring, developing, and retaining 4-5 regional channel ICs plus evolving Americas-wide scope. Establish clear priorities, coverage models, KPIs, and operating rhythms aligned to global Postman objectives. Act as the senior leader and voice for Americas Channel within Postman. Partner Ecosystem Strategy Define and execute the Americas partner strategy across SIs, resellers, distributors, and technology alliances. Build a scalable, services-capable partner ecosystem (WWT, SHI, CDW, Insight, SoftwareONE, Carahsoft, plus FSIs BAH, Deloitte Federal, Accenture Federal Services, Leidos, SAIC, CGI Federal, GDIT, CACI plus LATAM partners including Caylent, Mission Cloud, and regional SIs). Ensure partners are enabled, certified, and accountable for sourcing, selling, and delivering Postman Enterprise. Revenue & Pipeline Ownership Own partner-sourced and partner-influenced pipeline and revenue acro

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity At Postman, we are revolutionizing the way developers build, trace, and automate API workflows with Postman Flows , a powerful visual programming tool designed to simplify the development and sharing of API-powered applications. With an intuitive drag-and-drop interface, Postman Flows enables teams to collaborate and showcase their APIs regardless of technical expertise. We are looking for a Software and Systems Engineer to help scale and maintain the Flows runtime system. This system runs mission-critical automations in the cloud, with a focus on low latency, high throughput, and high availability. You’ll play a vital role in developing, deploying, and operating our backend services and infrastructure in a Kubernetes-based cloud environment. We’re looking for an experienced engineer who is excited not only about hands-on building as we ship and iterate on a weekly basis to get our product ready for GA, but who can also serve as a role model and mentor to other engineers. This role involves making key technical decisions and improvements to the system, as well as effectively making impact through influence wit