Service Tech in United States

Help shape the technology that enables a global organisation to do its best work. As Senior Manager, Platform Engineering, you’ll lead the team responsible for Diligent’s Atlassian and Microsoft platforms while setting the architectural direction for the wider internal IT estate. You’ll combine people leadership, enterprise platform strategy and hands-on technical judgement to create secure, reliable and scalable experiences for employees worldwide. From modernising service management and automating joiner, mover and leaver processes to enabling AI safely through Microsoft Copilot and Atlassian Rovo, your work will reduce friction, strengthen governance and deliver measurable business impact. Working across IT, Security, HR, Finance, Legal, Compliance and business teams, you’ll turn complex requirements into well-governed platforms that are easy to use, resilient and ready for the future. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Lead, coach and grow a global team of platform engineers and systems administrators, building a high-performing and inclusive culture. Own the strategy, architecture, governance and roadmap for Atlassian Cloud, including Jira, Jira Service Management, Confluence, Atlassian Guard and Rovo. Set the direction for Diligent’s Microsoft 365 E5 estate, including Teams, SharePoint, Exchange Online, Intune, Defender, Purview, Power Platform and Copilot. Design scalable integration and automation patterns across identity, HRIS, ITSM and business systems using APIs, event-driven automation, Okta Workflows, Power Platform and scripting. Partner with IT Support to improve self-service, automate repetitive work and reduce ticket volume, escalation effort and time to resolution. Establish strong standards for security, access governance, AI adoption, reliability, compliance and business continuity across the internal technology estate. These are the essentials you’ll need to get an interview Significant experience in i

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. NVIDIA has a rapidly expanding ecosystem of data center platform & node designs. From single node HGX/DGX systems all the way up to large multi-node NVLink domain rack architectures. These designs have become core to NVIDIA's rapidly growing enterprise and cloud provider businesses. Each bringing together the full power of NVIDIA GPUs, NVIDIA NVLink, NVIDIA InfiniBand networking, NVIDIA Grace CPUs, and a fully optimized NVIDIA AI and HPC software stack. We're searching for a highly motivated, technical leader to drive the engineering roadmap and innovation for our rack system software architecture. From firmware, kernel drivers, operating systems, networking, fabrics and associated user mode drivers + manageability software. You will work with component leads internally and engage with industry leading hyperscalar / cloud service providers on taking these products to market. What you’ll be doing: Drive the software end-to-end architecture for NVIDIA's rack-scale products Maintain deep understanding of the product portfolio and roadmap; translate forward-looking plans into clear, formal software requirements that anchor execution across the organization. Ensure high quality & reliable software; serving as a trusted architectural partner to teams requiring

Datadog’s People Technology team is building the future of AI at work. We’re looking for a People Systems Developer to design and deploy AI-native workflows that transform how we hire, develop, and support our employees. This is a high-impact hands-on builder role. You’ll move beyond traditional HRIS configuration to prototype and productionize AI-enabled systems across talent acquisition, onboarding, performance, workforce planning, and internal service delivery. You’ll operate with high autonomy, partner directly with stakeholders, and ship solutions that measurably improve how our People team works. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Design, build, test, and implement AI-enabled workflows and tools, moving from proofs of concept to full production and adoption based on user feedback. Rapidly prototype using LLMs, APIs, and automation frameworks — and move validated ideas into secure, scalable production systems. Integrate AI capabilities into our ecosystem (Workday, Greenhouse, Slack, Snowflake, Jira, Google Workspace, and more). Partner directly with stakeholders like People Analytics, HRBPs, IT, Legal, and Security to ensure solutions are usable, compliant, and follow responsible AI practices. Evaluate AI tools and vendors through hands-on experimentation. Enable the broader People team to adopt AI effectively and responsibly. Success in this role includes reducing manual People workflows by at least 20% through AI-enabled automation and intelligent system design. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. Who You Are 3-5 years of exper

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? Lead technical discovery to identify and address our customers’ needs Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and es

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? Lead technical discovery to identify and address our customers’ needs Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and es

The Senior Software Engineer is a senior individual contributor who drives the technical direction of backend services in Go and front-end applications in Vue.js that power the Topgolf guest experience across our venues and digital products. This role owns architecture and design decisions across the stack and influences engineering standards through technical guidance and mentorship, not formal people management. Job Responsibilities Own and implement architecture and technical design decisions for backend services and APIs in Go across one or more product areas Design and build complex, scalable front-end applications and components using Vue.js Define and evolve API contracts and integration patterns (REST and/or event-driven) across services Set and drive automated testing strategy and code quality standards across the stack Provide technical guidance and mentorship to engineers through code reviews, design discussions, and pairing Diagnose and resolve complex, cross-service production issues, improving logging, monitoring, and alerting practices Champion spec-driven development, authoring and reviewing technical specs and design docs for cross-team initiatives Evaluate and drive adoption of AI-assisted development tools (e.g., Claude Code, Cursor) to improve engineering velocity and code quality Critical Skills & Experience Requirements Professional software engineering experience Building backend services in Go Building front-end applications with Vue.js Working with AI-assisted development tools (e.g., Claude Code, Cursor) in a professional setting Providing technical mentorship or driving cross-team technical initiatives BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that

Work Flexibility: Hybrid or Onsite Join Stryker’s Global Robotics Customer Care team and support the engineering processes that help maintain and improve service operations for the Mako robotic system and related technologies. This role offers the opportunity to contribute to process development, product lifecycle activities, and continuous improvement initiatives within a regulated medical technology environment. The Process Engineer will support repair, upgrade, and service processes while collaborating across functions to ensure quality, compliance, and operational efficiency. What You Will Do Support new product and process introductions by executing engineering activities and maintaining required documentation in accordance with established development procedures. Lead process and procedure updates related to product launches, product integrations, process improvements, and audit readiness activities. Identify and implement continuous improvement initiatives that enhance service operations, process efficiency, quality, and customer experience metrics. Conduct process investigations, experimental testing, equipment analysis, and validation activities to support repair and upgrade operations. Train service personnel on new processes and procedures while ensuring compliance with quality, safety, and regulated industry requirements. What You Will Need Required: Bachelor’s degree in Engineering or a related technical field. Minimum 0 years of relevant engineering experience. Ability to read and interpret engineering drawings. Working knowledge of geometrical dimensioning and tolerancing (GD&T). Preferred: Minimum 1 year of experience in process engineering, manufacturing engineering, service engineering, or a related field.</

About Us: YipitData is the leading market research and analytics firm for the disruptive economy and recently raised up to $475M from The Carlyle Group at a valuation over $1B. We analyze billions of alternative data points every day to provide accurate, detailed insights on ridesharing, e-commerce marketplaces, payments and more. Our on-demand insights team uses proprietary technology to identify, license, clean and analyze the data many of the world’s largest investment funds and corporations depend on. For three years and counting, we have been recognized as one of Inc’s Best Workplaces . We are a fast-growing technology company backed by The Carlyle Group and Norwest Venture Partners. Our offices are located in NYC, Austin, Miami, Denver, Mountain View, Seattle , Hong Kong, Shanghai, Beijing, Guangzhou, and Singapore. We cultivate a people-centric culture focused on mastery, ownership, and transparency. About the Role: This is a hybrid role based in our New York City headquarters. Employees are expected to work from the NYC office three days per week. We expect East Coast working hours. As Our IT Delivery Engineer, You Will: Design, implement, and maintain the systems and platforms that support the company’s internal IT environment Administer and troubleshoot SaaS platforms and endpoint management systems including Kandji, Google Workspace, Okta, Slack, Zoom, and other core business tools Manage and improve device management and endpoint configuration across the global fleet using MDM platforms Partner with Security and Infrastructure teams to ensure systems meet company security and compliance standards Lead and contribute to IT infrastructure and service delivery improvement projects that increase system reliability and operational efficiency Evaluate and implement new technologies that enhance IT service delivery, system management, and automation Develop automation and tooling to streamline provisioning, configuration management, and operational workflows Ma

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. We’re looking for a Staff Forward Deployed Engineer who’s excited to build with the engineers using the AI computers Tenstorrent makes. You will create continuity between customers, engineering, and AI inference service products. This is an engineering role first: you contribute production code, operate deployments, and you can explain a trade-off to customer leadership as clearly as to core engineering teams. This is a high-autonomy role with direct customer impact. This role is remote, based out of North America, with preference near one of our main hubs: Santa Clara, CA; Austin, TX; or Toronto, ON. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are You understand how accelerator compute, memory, and networking topology constrain AI workloads, and don't treat hardware as a black box. You're an early adopter of AI for your work from coding to building agentic workflows that multiply your impact. You work directly with customers to understand their challenges and provide effective solutions. You are comfortable debugging across the full inference stack: from failing requests, through the serving layer, down to OOMs or kernel dispatch if n

The Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases across pre- and post-sales engagements and scale their impact by producing reusable collateral, including reference architectures, technical guides, and enablement assets. By feeding real-world customer insights back to Datadog Product teams, PSAs help influence product roadmaps while accelerating adoption, usage, and long-term customer success. Datadog's Service Management suite — spanning App Builder, Incident Management, Event Management, Workflow Automation, and On-Call — helps enterprises detect, triage, and resolve operational issues faster while automating the manual toil around incident response. As a Product Solutions Architect, you will partner closely with Datadog customers and the Service Management product team to design architectures, implement best practices, and drive adoption of App Builder, Incident Management, Event Management, Workflow Automation, and On-Call across customer environments. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Serve as the in-house subject matter expert for Datadog's Service Management products — App Builder, Incident Management, Event Management, Workflow Automation, and On-Call Partner with Field teams to provide hands-on technical and architectural guidance to enterprise customers adopting Service Management, including designing on-call escalation policies, incident response workflows, event correlation pipelines, and custom internal tools with App Builder Create high-impact technical collateral, including reference architectures, technical guides, cookbooks, and documentation to enable Field teams and the broader customer community

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Enterprise Foundations is the engineering team responsible for the architectural and integration work that allows Instacart's Retailer Platform to scale across the world's largest grocers. Our work spans omnichannel integrations — bringing products like FoodStorm catering and Caper Carts onto unified Instacart platform rails — enterprise extensibility (sandbox environments, configuration systems, retailer-facing tooling), and the cross-cutting data isolation work that allows Instacart's ML and Data Engineering teams to safely build per-retailer models on top of the platform. As Instacart's enterprise retail business expands to hundreds of partner brands and new international markets, this team's work is foundational to how the platform matures. We are seeking a Senior Engineering Manager to lead this team of ~12 engineers. You'll set the unifying technical

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning and building connections. Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability and getting it done are Snowflake core values and are reflected in everything we do. Snowflake’s Support team is expanding! We are looking for a Manager to lead our Escalation Management Team. As a Manager of Escalation Management, you will help our customers achieve their business goals by providing outstanding service and support to our most critical customers in their most important time of need. You possess an excellent track record of leading high-performance teams in multiple aspects, extensive experience in the areas of Technical Support and Support Escalations, and the proper skills to create operational, tactical and strategic goals for the Escalations organization. You have broad experience creating detailed proactive and reactive business models, analyses and processes all of which have fuele

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Cloud Partner Solutions Engineering team's mission is to support co-sell objectives with Cloud Service Provider (CSP) partners by driving customer success through use case wins and go-lives, product integration launches, field enablement, and joint marketing campaigns and initiatives. As a Cloud Partner Solutions Engineer, you will own one or more hyperscaler partnerships end-to-end — combining deep technical credibility with the business acumen and program management skills to translate that technical work into measurable partner and customer outcomes. This is not a purely technical role and not a purely functional one: success requires you to be equally comfortable architecting a cross-cloud Iceberg solution with a partner SA team and leading a joint executive business review with cloud partner and Snowflake field leadership. KEY RESPONSIBILITIES: Partner Strategy & GTM Program Ownership • Own the overall joint GTM strategy and execution plan for your assigned cloud partner(s), aligning Snowflake's field priorities with cloud partner co-sell programs and market initiatives. • Build and manage a portfolio of cloud partner product integrations and joint solutions — from business case through launch — ensuring each delivers measurable field and customer value. • Deve

Job Description Summary Topgolf is more than a venue business — we’re a technology-driven sports and entertainment platform. Toptracer, our tracking technology, powers ranges at hundreds of golf courses around the world, and our 100&#43; venues combine tech-enabled games, a strong food and beverage program, and large-scale event space, all in service of getting more people playing. We’re a large, multi-unit business backed by private equity, with significant growth ahead. Topgolf has invested in strong core financial platforms and infrastructure. The opportunity now is to unlock more of that investment — simplifying how work gets done, integrating our systems more deeply and building an accounting organization that is scalable, technology-enabled and increasingly focused on insight rather than transaction processing. We’re looking for an exceptional accounting leader to help make that happen. The Vice President, Accounting is Topgolf’s senior accounting executive, reporting to the Chief Financial Officer and leading a global organization of over 50 team members across financial reporting and technical accounting, accounts payable, accounts receivable, payroll, venue accounting and international operations, including venues in the UK and Toptracer. This is a role for someone who wants to design and run that organization, not simply operate the close — while continuing to deliver excellent accounting and controls. Enterprise Accounting Leadership Own the design and effectiveness of Topgolf’s accounting operating model — structure, process ownership, service delivery, systems, offshore resources and performance management. Maintain the integrity, accuracy and completeness of financial statements, and ensure compliance with U.S. GAAP, company policy, statutory requirements and internal controls. Oversee the monthly, quarterly and annual close and consolidation pro

Topgolf is more than a venue business — we're a technology-driven, sports and entertainment platform. Toptracer, our tracking technology, powers ranges at hundreds of golf courses around the world, and our 100&#43; venues combine tech-enabled games, a strong food and beverage program, and large-scale event space, all in service of getting more people playing. We're a large, multi-unit business backed by private equity, with significant growth ahead. This role owns a critical piece of that growth story from the accounting side: safeguarding the integrity of our fixed asset base and inventory accounting across a fast-growing, multi-unit business. The Fixed Asset/Inventory Senior Accountant manages the full lifecycle of fixed assets from acquisition to disposal, oversees depreciation and the fixed asset register, and partners with Operations and Supply Chain on inventory and COGS accounting. It reports to the Supervisor, Fixed Assets and Inventory and works closely with the broader Accounting team, Operations, FP&A, Supply Chain, Retail and Internal/External Audit. This is a strong fit for someone who is detail-oriented and enjoys owning a process end-to-end — someone who can maintain a clean, audit-ready fixed asset register, dig into inventory variances until they're resolved, and look for smarter ways to do the work, including using AI to create efficiencies. KEY RESPONSIBILITIES Fixed Asset Accounting & Lifecycle Management Manage the full lifecycle of fixed assets from acquisition to disposal. Prepare and review fixed asset capitalizations, transfers, and disposals. Maintain the fixed asset register, ensuring accuracy and completeness. Calculate and record depreciation expenses in accordance with company policy and accounting standards. Inventory & COGS Accounting Prepare journal