Jobs in United States

Staff Technical Program Manager Site Reliability Engineering in United States

1,836 active opportunities · Updated October 2026

Explore current staff technical program manager site reliability engineering jobs across United States. Filter by work mode, employment type, experience, department, date posted and distance.

Hiring demand

35/100

watch · 21 related jobs

Hiring trend

-38.5%

Job postings compared with the previous 30 days

Remote options

14.3%

Share of matching jobs listed as remote

Typical salary

$127.5K – $127.5K/yr

Based on 6 salary observations

P
📍 United States· Full-time· Remote
✓ High-confidence listingCompany trend -86.3%

From $158.8K/yr

Quick readStrong listing-quality and freshness signals

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Are you passionate about building and scaling enterprise finance systems that power global business operations? Join Pinterest’s IT Enterprise Systems team, where you’ll play a key role in evolving our Oracle EBS and Finance technology landscape. This is an opportunity to drive meaningful impact by partnering with Revenue, Finance,, and cross-functional teams to deliver reliable, scalable, and business-critical ERP solutions that support Pinterest’s continued growth. What You’ll Do: Design end-to-end solutions across billing, receivables, collections, subledger, and related finance processes to improve business resilience and operational efficiency. Architect and enhance integrations across Oracle EBS Financials, SaaS applications, and cloud platforms that support revenue operations, reporting, and downstream financial processes. Use AI thoughtf

AWSRestAIGo
P
📍 United States· Full-time· Remote
✓ High-confidence listingCompany trend -86.3%

From $158.8K/yr

Quick readStrong listing-quality and freshness signals

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Pinterest is looking for a thoughtful, highly skilled Staff Motion Designer to join the Design Innovation team. You will define and evolve the motion design language that brings clarity, coherence, and delight to Pinterest across surfaces and flagship features. This is a hands-on, horizontal role for a rare blend of motion craft leader, systems thinker, and design technologist. You will establish reusable motion principles, patterns, tokens, and implementation guidance within the design system; partner directly with product and engineering teams to solve challenging interaction problems; and build tools and prototypes that make it easier to explore and ship exceptional motion at scale. Your impact will extend from the details of a single interaction to the cohesive experience of Pinterest as a whole. Join us to define the motion language that ma

AWSGitRestAI
P
📍 United States· Full-time· Remote
✓ High-confidence listingCompany trend -86.3%

From $177.2K/yr

Quick readStrong listing-quality and freshness signals

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Job Title: Staff Software Engineer, Edge Team. Intro : The Edge team owns the systems (including CDN, TLS, DNS, ingress/egress proxy fleet, and rate limiting) that connect 600M+ users to Pinterest. We're looking for a Staff Software Engineer to lead our efforts to manage automation traffic (such as bots and crawlers) at the Edge, while shaping the future of our rate limiting platform.. What you’ll do: Build Edge systems that combine in-house implementation, open-source software like Envoy proxy, and multiple CDN & DNS providers. Balance what to build, what to leverage from the community, and what to orchestrate across vendors. Drive automation traffic management efforts in the Edge space, designing solutions to manage bots and crawlers at scale. Design and implement request processing logic in Envoy to support Edge capabi

PythonAWSRestAI
P
Relocation support. Relocation assistance is stated. This does not establish visa sponsorship.
📍 San Francisco, United States· Full-time· Remote
✓ High-confidence listingCompany trend -86.3%

From $164.7K/yr

Quick readStrong listing-quality and freshness signals

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . As a Staff Product Manager for the GenAI Safety team within Trust & Safety, you'll define and drive the product strategy for ensuring Pinterest's GenAI-powered systems are safe, fair, and trustworthy. You'll be responsible for building proactive safety frameworks that scale with our growing AI capabilities, partnering deeply with engineering, policy, data science, and design to protect our users while enabling Pinterest to innovate responsibly. This is a high-impact role for someone who is passionate about the intersection of AI and user safety, and who thrives in ambiguous, fast-evolving problem spaces. You'll work at the frontier of responsible AI - anticipating novel harms before they emerge, red-teaming new AI features, and translating complex policy goals into measurable product requirements. What you'll do: GenAI Safety Strategy: Own a

AWSRestAIGo
P
📍 United States· Full-time· Remote
✓ High-confidence listingCompany trend -86.3%

From $158.8K/yr

Quick readStrong listing-quality and freshness signals

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Pinterest is looking for a methodical and thoughtful Staff Product Designer to join the Design Innovation team. You’ll help evolve our product design language and craft intuitive, coherent, and delightful experiences across surfaces. You’ll collaborate closely with product, engineering, research, and data science partners to shape end-to-end experiences that feel uniquely Pinterest, raise the quality bar, and explore new opportunities for innovation, including AI-powered experiences. You have a knack for visual detail as much as holistic systems thinking. You’re a problem solver whose designs reflect a deep understanding of user needs and business context. You’re comfortable working in an iterative, experimental environment and using AI tools to accelerate your workflow while maintaining strong critical thinking, judgment, and ownership of outco

AWSRestAIGo
P
📍 WA, United States· Full-time
✓ High-confidence listingCompany trend -86.3%

From $164.7K/yr

Quick readStrong listing-quality and freshness signals

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . In this role, you'll be a pivotal individual contributor, shaping how Pinterest's Ads organization leverages data for strategic decision-making and operational excellence. You'll serve as a central expert, empowering our product, engineering, and business teams with accessible, reliable data and actionable insights. What you'll do: Drive Ads Product Strategy across Pinterest: Leverage your strong business and product acumen to proactively identify opportunities, generate insights, and drive data-driven decision-making aligned with the organization's strategic objectives. You'll play a crucial role in ensuring data insights inform downstream ML applications and broader product improvements. Translate Complex Business Needs into Data Solutions: Partner closely with product, engineering, and business stakeholders to deeply understand their c

PythonSQLAWSRest
P
📍 United States· Full-time· Remote
✓ High-confidence listingCompany trend -86.3%

From $158.8K/yr

Quick readStrong listing-quality and freshness signals

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Are you passionate about building and scaling enterprise finance systems that power global business operations? Join Pinterest’s IT Enterprise Systems team, where you’ll play a key role in evolving our Oracle EBS and Finance technology landscape. This is an opportunity to drive meaningful impact by partnering with Finance, Accounting, and cross-functional teams to deliver reliable, scalable, and business-critical ERP solutions that support Pinterest’s continued growth. What You’ll Do: Serve as a subject matter expert for Oracle EBS Financials across accounting-centric processes, including General Ledger, Accounts Payable, Cash Management, Fixed Assets, subledger accounting and related integrations. Lead solution design, configuration, support, and continuous improvement across accounting processes, with emphasis on close acceleration, data accur

AWSRestAIGo
P
Relocation support. Relocation assistance is stated. This does not establish visa sponsorship.
📍 San Francisco, United States· Full-time· Remote
✓ High-confidence listingCompany trend -86.3%

From $189.3K/yr

Quick readStrong listing-quality and freshness signals

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . At Pinterest Labs , you'll work on tackling new challenges in machine learning and multi-modal large language models along with a world-class team of research scientists, and machine learning engineers. You'll conduct research that can be applied across Pinterest engineering teams and engage in external collaborations and mentoring, while also performing research in any of the following areas: natural language processing (NLP) and reasoning capability, computer vision for multi-modality, graph neural network, inclusive and responsible AI, reinforcement learning, user modeling, and recommender systems. What you’ll do: Contribute to cutting-edge research in machine learning and LLM that can be applied to Pinterest problems, especially search agent, recommendation agent, reason and planning agent Collect, analyze, and synthesize findings from data

PythonJavaAWSRest
P
Relocation support. Relocation assistance is stated. This does not establish visa sponsorship.
📍 San Francisco, United States· Full-time· Remote
✓ High-confidence listingCompany trend -86.3%

From $164.7K/yr

Quick readStrong listing-quality and freshness signals

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Pinterest is seeking an experienced Staff Data Scientist to join our Finance & Business Operations team. This is a hybrid data-science / applied-AI / product-engineering role inside Pinterest's CFO organization. It sits at the intersection of forecasting and finance analytics, internal tool-building, and AI adoption — and the person in it is expected to operate across all three. The core mandate is to make the CFO org's forecasting and planning work faster, be more rigorous, and more self-serve. In practice that has meant owning a forecasting product end to end (data pipeline through user-facing UI), partnering directly with Finance, BizOps, and Core/Monetization stakeholders to embed it in their workflows, and turning the company's emerging AI platform capabilities into tools that finance teams actually use day to day. This is a high-

JavaScriptTypeScriptPythonJava
P
Relocation support. Relocation assistance is stated. This does not establish visa sponsorship.
📍 San Francisco, United States· Full-time· Remote
✓ High-confidence listingCompany trend -86.3%

From $164.7K/yr

Quick readStrong listing-quality and freshness signals

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Billions of dollars flows through Pinterest’s billing systems every year – if we don’t get our billing right, the business stops entirely. And those systems need to continually evolve and adapt to the needs of the business and the expectations of our advertisers. You will lead everything we need to do to support a world-class billing system, which involves collaborating with a dynamic, motivated, and expert team of cross functional partners to redefine, automate, expand, and streamline how Pinterest transacts with its clients. Your success will depend on leading the company through significant process changes, having deep empathy for our sellers and advertisers, partnering with many stakeholders internally and externally, and championing better ways of running the business. What you’ll do: Evolve our Billing systems to s

P
📍 United States· Full-time· Remote
✓ High-confidence listingCompany trend -86.3%

From $164.7K/yr

Quick readStrong listing-quality and freshness signals

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . What you’ll do: Develop measurement frameworks and metrics to drive data-driven decision making, optimizing for the full user journey. Product recommendations. Clearly communicate recommendations to product and engineering leadership on how we can evolve our Notifications strategy to address shortcomings observed through deep analysis. Opportunity sizing and analysis. Write clear, actionable analyses that help teams identify areas of improvement to our growth strategies. Thought partner to product, engineering, and ML leadership on the Notifications team to prioritize/scope projects and inform the development of the notifications user experience and corresponding ML systems. Improve machine learning models which power notifications delivery and content, via direct contributions, new features/signals, and/or compelling analy

PythonSQLAWSRest
P
Relocation support. Relocation assistance is stated. This does not establish visa sponsorship.
📍 San Francisco, United States· Full-time· Remote
✓ High-confidence listingCompany trend -86.3%

From $164.7K/yr

Quick readStrong listing-quality and freshness signals

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . We are looking for a Staff Data Scientist for our Ads Delivery. You will shape the future of people-facing and business-facing products we build at Pinterest. Your expertise in quantitative modeling, experimentation and algorithms will be utilized to solve some of the most complex engineering challenges at the company. You will collaborate on a wide array of product and business problems with a diverse set of cross-functional partners across Product, Engineering, Design, Research, Product Analytics, Data Engineering and others. The results of your work will influence and uplevel our product development teams while introducing greater scientific rigor into the real world products serving hundreds of millions of pinners, creators, advertisers and merchants around the world. What you’ll do: Develop a deep, nuanced understanding of the Pinter

PythonSQLAWSRest
A
📍 United States· Full-time
✓ High-confidence listingCompany trend -98.9%

From $180K/yr

Quick readStrong listing-quality and freshness signals

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. NOTE: This role is hybrid and will require the candidate to be based in San Francisco Bay area. The successful candidate will be expected to work from the San Francisco office at least 2-3 days per week. The Community You Will Join: Research has been part of Airbnb from the beginning, ever since Paul Graham told the Airbnb founders, "go to your users." As designers, the founders embraced this advice and got on a plane to meet with Airbnb hosts that very weekend. Since those early days, the value of research has been baked into Airbnb’s product culture. With over 5 million hosts and 2 billion global arrivals, payments are crucial to the experience. Every time a guest books or a host gets paid across 190 countries, they rely on a seamless system. When it works, it drives loyalty; when it fails, it costs bookings—making research in this space critical to our business and our mission of belonging. The Difference You Will Make: As a Staff UX Researcher on Payments, you will be the voice of this community. In this mixed-methods role, you will combine behavioral insights with quantitative data to navigate ambiguity and global complexity. By uncovering user-centered insights and leading cross-functional workshops, you will drive actionable product innovation and build confidence into every transaction—from a first-time guest in São Paulo to a Superhost in Seoul. A Typical Day: Own end-to-end guest payments research, effectively prioritize research across multiple workstreams, plan and execute both foundational and evaluative research that shapes strategy and sharpens payments product experiences. Bala

A
📍 United States· Full-time
✓ High-confidence listingCompany trend -98.9%
Quick readStrong listing-quality and freshness signals

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. NOTE: This position is US - Remote Eligible, but includes monthly in-person working sessions at the San Francisco Airbnb office. The Community You Will Join: Research has been part of Airbnb from the beginning, ever since Paul Graham told the Airbnb founders, "go to your users." As designers, the founders embraced this advice and got on a plane to meet with Airbnb hosts that very weekend. Since those early days, the value of research has been baked into Airbnb’s product culture. The Difference You Will Make: We're building our newest incubation work stream, and we're looking for a Staff UX Researcher who is equally strong in qualitative and quantitative methods. You'll be one of the first researchers on the ground for a 0-to-1 effort, which means the questions aren't defined yet, the roadmap will change, and your research will shape both. You'll know when to run fast to unblock a decision and when to go deep to get it right, while bringing senior stakeholders along the way. A Typical Day: Own end-to-end research for new incubation areas, from framing the questions to landing the recommendations. Utilize appropriate qualitative and quantitative methods to deliver fast, actionable insights. Triangulate across data sources and past learnings to get to the right signals in an ambiguous, fast-moving space. Balance speed and rigor: deliver quick reads when the team needs to move, and deeper studies when a decision warrants it, without sacrificing quality. Partner closely with cross-functional teams including Product, Design, Business Operations, and Data Science to shape strategy from research insights. C

A
📍 United States· Full-time
✓ High-confidence listingCompany trend -98.9%

From $200K/yr

Quick readStrong listing-quality and freshness signals

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, we're driven by our mission to create a world where anyone can belong anywhere. The Community Support (CS) Platform & Engineering team is at the forefront of this mission - building the AI systems that power world-class support experiences for millions of guests and hosts globally. We are building to a bold vision, where our AI doesn't just answer questions, but truly understands each person's unique context, mirrors the judgment and empathy of our highest-performing human agents, and delivers 10-Star support at scale. The AI Personalization team is the intelligence layer that makes this possible. We own the full-stack systems that enable the AI to give every guest and host a response that feels written just for them. The Difference You Will Make: We are looking for a visionary Staff Platform Manager to lead the product strategy and execution for AI Personalization across Airbnb's customer support ecosystem. This is one of the most consequential roles in CS Platform Product: you will own the full stack of personalization, from the underlying retrieval systems to the consumer-facing AI experience, and scale it across multiple Airbnb surfaces. The north star: enable AIA to emulate the judgment, empathy, and accuracy of Airbnb's highest-performing human agents. To achieve this, you'll build a platform that continuously enriches the AI's understanding of each user, and surfaces that understanding at the right moment, in the right form, across every channel. This role demands a rare combination: customer experience chops to build meaningful and delightful perso

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