Strategic Solutions Engineer in United States

About the Team At OpenAI, we’re building the connective tissue between our mission and our people. People Innovation Labs is a fast-moving engineering team embedded in the People organization, focused on rethinking how we find and retain the best talent and empower everyone to do their best work. From recruiting to culture, we’re designing systems that give our People Team a significant edge by infusing OpenAI’s models and first-principles thinking into every aspect of our work. Our projects range from greenfield 0-1 products like OpenHouse (our internal knowledge hub) to AI-powered automations and scalable recruiting tools. We’re defining the future of work at OpenAI, creating a blueprint for how AI can supercharge productivity, culture, and innovation. About the Role We’re seeking a Data Engineer to build data-intensive systems that will power People Innovation Labs’ internal products and enable the People Analytics function to do their best work. These data pipelines are crucial for our build-out of people products backed by business systems of record and for ongoing people data analytics. One example of an employee-facing product you’ll help us build is OpenHouse, which serves as a culture and communication hub and an organization-wide front door into all other aspects of People Innovation Labs’ work. OpenHouse and other products in our portfolio are built by full stack product engineers who are deeply curious about culture, recruiting and people development, and want to know everything from the business strategy and metrics down through the code that gets us there. In this role, you will work with People Innovation Labs leadership and software engineers and the People Analytics team to build the data systems that enable this work. In this role, you will: Design, build and manage people data pipelines, ensuring all data is seamlessly integrated into our Databricks warehouse. Develop canonical datasets to track key people metrics and People Innovation Labs produc

AI Systems Engineer - Codex Core Agents About The Team The Codex Core Agents team builds the agent harness that turns model capability into real-world action. We own the systems around the model: prompting and interpreting model outputs, executing actions safely in real environments, and feeding production experience back into better models and better agent behavior. This team sits close to research and works across the stack: harness, model interaction, inference, sandboxed execution, orchestration, evals, production reliability, and the performance envelope around tokens, latency, cost, capacity, and quality. The harness is open source and increasingly part of how models are trained and evaluated, making this one of the highest-leverage layers in Codex. About The Role We’re looking for engineers to build the AI systems that make Codex agents dependable in production. The ideal candidate is an agent-systems builder: hands-on across low-level systems and ML workflows, able to debug Codex behavior end to end across the harness, model behavior, inference/runtime stack, GPU fleet, and product surface. You’ll work with research, infrastructure, and product to design agent harness capabilities, run experiments and ablations across the model + system prompt + harness stack, build frameworks for assessing production agent performance, and turn messy failures into durable improvements. What You’ll Do Design and build the core agent harness and execution loop that lets Codex agents interpret model outputs, use tools, execute code, and complete long-horizon tasks safely. Build sandboxing, isolation, orchestration, state, and workflow infrastructure for agents operating in real development environments. Develop evaluation, experimentation, and debugging systems that distinguish harness issues, model behavior, inference/runtime issues, and product failures. Run ablations across prompts, model-facing interfaces, context construction, tool-use strategies, and harness behavior to

About the Team OpenAI's mission is to ensure that artificial general intelligence benefits all of humanity. The U.S. Policy and Partnerships team sits within Global Affairs and helps translate that mission into trusted, practical engagement with civil society, community leaders, researchers, and other external stakeholders across the United States. Our current operating model is built around disciplined, cross-functional campaigns: moving from abstract persuasion to local proof, pairing policy expertise with real-world use cases, and working with trusted validators who can help communities understand, shape, and benefit from AI. The team works closely with colleagues across Global Affairs, Legal, Safety, Communications, Product, Research, and other functions to build relationships that are substantive, durable, and grounded in two-way learning. About the Role As U.S. External Affairs Associate, you will work with the team leads to help advance OpenAI's engagement with civil rights organizations, civil society groups, researchers, community-based organizations, and other external stakeholders shaping the AI policy debate in the United States. This role is central to the team's partnership and outreach operating model. You will help identify priority stakeholders, design engagement strategies, and build the external relationships and feedback loops. The work is not about one-way education; it is about co-design, listening, product and policy learning, and creating concrete proof points that can strengthen public trust. Reporting to the External Affairs Lead, you will work across the U.S. Policy and Partnerships team and in close coordination with State and Local Policy, Federal Affairs, Communications, Safety, Legal, Product, and Research. OpenAI is evolving quickly as we release new research, products, and tools. Day-to-day work may include representing OpenAI at convenings, designing a stakeholder strategy around a fast-moving policy issue, organizing partner briefi

About the Team The Privacy Engineering team builds the systems and technical foundations that govern how user data is understood, retained, accessed, and used across OpenAI. We partner with Product, Data, Infrastructure, Security, and Legal to translate policy and trust commitments into durable architecture and enforceable controls. Our work spans data inventory and mapping, classification and lineage, retention and deletion, access governance, purpose and usage controls, auditability, and lifecycle automation. We aim to make policy-aligned data handling the default while giving teams clear, reliable primitives for building and operating products at scale. About the Role We are looking for an experienced Software Engineer to drive the architecture and execution of user data governance across OpenAI. You will define technical direction, build shared platforms and controls, and lead cross-functional programs that make data flows discoverable, policies enforceable, and ownership explicit. This role is well suited to a senior engineer who can move between deep systems design and organization-wide influence, turn ambiguous requirements into pragmatic roadmaps, and operate high-trust systems end to end. This position is based in San Francisco. Relocation assistance is available. In this role, you will: Set the technical strategy and architecture for user data governance across data mapping, classification, lineage, retention, deletion, access, and permitted usage. Design and build shared services, APIs, metadata systems, and policy-enforcement mechanisms that make governance controls consistent, scalable, and auditable. Establish reliable inventories of user data, system ownership, data flows, and policy applicability across products, infrastructure, analytics, and research systems. Partner with Product, Data, Infrastructure, Security, and Legal leaders to define decision rights, translate requirements into controls, and drive adoption across teams. Own governance systems

About the Team The Core Services team is responsible for building and managing foundational services. It acts as the bridge between core infrastructure (e.g. compute, storage, networking) and product engineering teams, and enables product teams to move fast, build reliably, and scale efficiently. About the Role As a software engineer in the core services team, you will design and operate critical backend platforms such as caching systems, workflow orchestration, metadata stores, and file services. You’ll focus on building highly reliable, scalable, and performant systems that serve as the backbone of our products. We’re looking for people who are passionate about building infrastructure that empowers product teams, love working on distributed systems challenges, and enjoy creating well-designed APIs and abstractions that accelerate development. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design, build, and maintain shared infrastructure services such as caching layers, workflow orchestration (Temporal), metadata stores, and file storage services. Collaborate with product teams to provide scalable, reliable primitives that abstract the complexities of distributed systems. Improve performance, resilience, and scalability of core services that power customer-facing applications. You might thrive in this role if you: Have experience with distributed systems, caching infrastructure (e.g., Redis, Memcached), metadata storage (e.g., FoundationDB), or workflow orchestration (e.g., Temporal, Cadence). Have experience running containerized services in cloud environments and integrating them into automated build/test/release (CI/CD) workflows. Understand trade-offs in consistency models, replication strategies, and performance optimization in multi-region systems. Excel at communication and collaboration with cross-functional teams, and are obsesse

About the Team We bring OpenAI's technology to the world through products like ChatGPT and the OpenAI API. We seek to learn from deployment and distribute the benefits of AI, while ensuring that this powerful tool is used responsibly and safely. Safety is more important to us than unfettered growth. About the Role OpenAI is looking for an experienced Performance Engineer to help us scale the performance, reliability, and efficiency of our systems. In this role, you'll apply deep technical expertise to optimize infrastructure and application-level performance across mission-critical products like ChatGPT and our developer API. You’ll work cross-functionally with teams building core services, training models, and developing real-time user experiences to push our latency, throughput, and cost-efficiency to the next level. We are looking for engineers who thrive in ambiguous environments, value deep systems understanding, and are motivated by delivering measurable impact. This is a highly technical, individual contributor role focused on root-cause analysis, profiling, instrumentation, and architecture-level performance improvements across our stack. In this role, you will: Analyze and optimize performance across application, middleware, runtime, and infrastructure layers—networking, storage, Python runtime, GPU utilization, and beyond. Develop tooling and metrics that provide deep observability into system performance. Collaborate closely with infra, platform, training, and product teams to identify key performance goals and drive systemic improvements. Influence architecture and design decisions to prioritize latency, throughput, and efficiency at scale. Lead investigations into high-impact performance regressions or scalability issues in production. Drive performance testing strategies and help define SLAs/SLOs around latency and throughput for critical systems. You might thrive in this role if you: Have 7+ years of experience in software engineering with a strong tr

Job Description: Data Scientist, B2B Demand Generation, Growth & Measurement About the Role We are hiring a Data Scientist to lead measurement, experimentation, and decision science for B2B marketing demand generation. You will help us understand which marketing investments create incremental demand, qualified pipeline, and revenue and how to scale them efficiently. Our mandate is to build a rigorous, full-funnel view of how B2B marketing creates demand and moves prospects from awareness and engagement to qualified opportunities, closed-won revenue, and expansion. You will shape how we measure marketing impact and influence across channels, campaigns, audiences, and account segments. In this role, you will partner closely with B2B Marketing, Demand Generation, Growth, Sales, RevOps, Finance to connect marketing activity to qualified pipeline, customer acquisition, and efficient revenue growth. What You’ll Do Define north-star, leading, and guardrail metrics for B2B demand generation, including account engagement, qualified leads and opportunities, sourced and influenced pipeline, conversion rates, pipeline velocity, and incremental ARR. Design and execute measurement and experimentation strategies across channels and campaigns, using randomized tests, audience or geographic holdouts, lift studies, quasi-experimental methods, and other causal approaches suited to long B2B sales cycles. Analyze channel, audience, campaign, creative, content, landing-page, and account-segment performance to identify the drivers of qualified demand, funnel conversion, pipeline quality, and incremental revenue. Partner with Marketing, Sales, RevOps, Finance, Product, and Engineering to improve instrumentation, campaign taxonomy, CRM data quality, lead-to-account matching, and the operating cadence for acting on measurement insights. Build AI-native measurement and decision-support workflows, using LLMs and agents to synthesize campaign performance, surface growth opportunities, and h

About the Team OpenAI’s Legal team plays a crucial role in advancing our mission by tackling innovative and fundamental legal issues in AI. The team includes professionals from diverse legal fields – technology, AI, infrastructure, privacy, IP, corporate, employment, tax, regulatory, and litigation – who collaborate closely with colleagues across the company. If you are passionate about being a technology lawyer working on cutting-edge challenges, you’ll thrive here. About the Role We are seeking an experienced commercial attorney to join our commercial legal team. Based in the US, you will help lead commercial legal support for OpenAI’s rapidly growing business, working with teams such as GTM, Partnerships, Procurement, Finance, Product, Infrastructure, and Engineering. This is a great opportunity to join OpenAI’s commercial legal team, negotiating high-impact agreements and helping to build scalable frameworks for responsible growth. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week. In this role, you will: Serve as the legal partner for OpenAI’s business transactions, partnerships, and operations. Provide practical, business-oriented legal advice to teams including Sales, Partnerships, Finance, Procurement, and Operations. Identify and address commercial, product, regulatory, privacy, and other legal issues arising from commercial transactions. Develop strategies and processes for handling legal issues in creative and scalable ways that support growth. Monitor and advise on regulatory and compliance matters affecting AI and technology. Collaborate with colleagues across OpenAI’s global legal team to ensure alignment across jurisdictions. You might thrive in this role if you: Have 7+ years of experience across in-house and technology-focused law firm roles. Bring a strong background in drafting and negotiating complex commercial contracts. Are comfortable operating in an entrepreneurial environment, and are proact

About the Team The Release Engineer team is responsible for building and maintaining the systems that power software delivery—from CI/CD pipelines and artifact management to release automation and fleet telemetry. We ensure software across bootloaders, firmware, operating systems, and cloud services is built reproducibly, validated rigorously, and released safely at scale. About the Role As a Release Engineer, you’ll design, build, and operate release infrastructure that enables reliable, secure, and traceable software delivery across complex multi-component systems. You’ll partner closely with embedded, cloud, and QA teams to ensure that every build—from development to OTA deployment—is fast, verifiable, and production-ready. We’re looking for engineers who take pride in automation, build reproducibility, and system reliability—and who enjoy building the connective tissue that allows hardware and software to ship together seamlessly. This role is based in San Francisco, CA. We use a hybrid work model of four days in the office per week and offer relocation assistance to new employees. In this role, you will: Design and operate CI/CD pipelines for multi-component builds (bootloader, firmware, OS images, backend, companion apps) using hermetic toolchains. Define versioning and branching strategies; automate promotions, changelogs, and artifact retention. Integrate unit, integration, and hardware-in-the-loop (HIL) test results; quarantine flaky tests, auto-bisect failures, and block unsafe promotions. Build A/B OTA update flows with verity and health checks; run staged rollouts and canaries; implement safe rollback and roll-forward strategies. Implement code signing for binaries and firmware, generate SBOMs, run vulnerability scanning, and attach build attestations and provenance. Manage dashboards and alerts for build health, promotion latency, failure rates, and fleet update telemetry. You might thrive in this role if you: Have experience building and operating buil

About the Team OpenAI’s AI Success Engineer team partners with the world’s most ambitious government & partner organizations to translate cutting edge AI into real business and mission impact for governments of all levels from Local, State, Federal, and International. We guide customers and users journey from the first time they try ChatGPT Enterprise, automate a workflow, develop and execute a new skill, and create their first agent to scaled enterprise adoption of ChatGPT, Codex, our API and other novel capabilities. Our work spans technical integration and enablement, workflow transformation, inspiring and upskilling AI literacy and confidence across the workforce, sustained program, product and new capability delivery. Most importantly, we help each member of our customer's workforce, their teams, programs and missions meet their total potential. Our government customers have vital missions, and we must meet them with game-changing technology. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission. About the Role Governments work at a scale that is truly exponential on missions that are of critical importance to people, communities and nations. The AI Success Engineer role is the primary post-sales relationship for OpenAI’s most important customers. You are responsible for the end-to-end account management of critical Government and Partner customers. You will be helping Government Leaders/Partners appropriately and effectively use AI for their mission, while simultaneously investing in ensuring their people are AI-enabled and ready to advance positive outcomes that their constituents depend on them for. You will drive: the impact of our tools on their mission, account health and adoption, ensuring technical readiness, creating and executing on the deployment strategy, enabling, educating and training their workforce, identifying new use cases and upsell opportunities, and d

About the Role We’re hiring a Product Designer to support People Innovation Labs, a fast-moving engineering team embedded in the People organization focused on rethinking how we find and retain the best talent and empower everyone to do their best work. From recruiting to culture, we’re designing systems and products that give our People Team a significant edge by infusing OpenAI’s models and first-principles thinking into every aspect of our work. Our projects range from greenfield 0-1 products like OpenHouse (our internal knowledge hub) to AI-powered automations and scalable recruiting tools. We’re defining the future of work at OpenAI, creating a blueprint for how AI can supercharge productivity, culture, and innovation. In this role, you’ll be embedded with Product and Engineering to ensure our work drives measurable business outcomes. In this role you will: Contribute to the overall design and product direction for internal People products at OpenAI Design and ship high-quality products and improvements, from early concepts to high-fidelity prototypes and visuals Partner closely with engineering, product management, AI research, and design peers to define both long-term strategy and short-term tactics Engage in user research to better understand our users and refine our products Contribute to and evolve our design system Help establish our design culture and grow our team You might thrive in this role if you: Have 4+ years of experience shipping larger scale software products Have a portfolio showcasing strong UX, UI, and interaction design skills, with a high bar for quality and craft Love thinking through complex interaction design problems Possess impactful communication and storytelling skills Enjoy tackling ambiguous problems and shaping them into a clear vision Get excited about being immersed in the AI research process and defining how AI-first products should look and behave About OpenAI OpenAI is an AI research and deployment company dedicated to ensur

About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role As a Product Engagement Manager on the User Operations team, you will lead a team of Product Engagement Specialists responsible for ensuring smooth, successful product launches across internal and external teams. You’ll be the glue connecting product teams and support operations, equipping teams with the tools and knowledge needed to support new product rollouts. You’ll build scalable feedback loops that capture the voice of the user and translate insights into actionable product improvements, and ensure that frontline teams have the knowledge and skills to deliver accurate, delightful customer interactions at scale. We’re looking for someone who thrives at the intersection of product management, team enablement, and customer advocacy, and who enjoys working cross-functionally in a fast-paced, evolving environment. This person will manage the day-to-day work while also helping architect the systems needed to scale it. The successful candidate will be a leader-coach who can lead a small team while continuing to perform individual contributor work. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Lead a team coordinating product launches across internal and external teams, ensuring seamless execution and support readiness. Set the team’s strategy and priorities, translate them into c

About the Team The Premium team owns some of the highest-leverage customer-facing levers in ChatGPT’s consumer revenue business, spanning the paid customer journey: helping users understand the value of paid plans, convert with confidence, and continue finding lasting value in their subscription. Our work is highly cross-functional, partnering with Product, Data Science, Design, FinEng, Finance, Legal, Support, and Marketing to improve free-to-paid conversion, renewal, customer lifetime value, and revenue while keeping the experience trustworthy, scalable, and low-friction. In This Role, You Will: Lead and scale an engineering team responsible for some of ChatGPT’s most important subscription and monetization experiences. Own the technical execution for Premium customer experiences across plan merchandising, paywalls, upgrade flows, checkout UX, plan management, renewals, downgrades, and cancellation. Partner with Product and Data Science to run high-quality experiments across upgrade, trial, renewal, downgrade, and cancellation flows. Improve key subscription metrics including conversion, renewal, churn, ARPU, and lifetime value. Build reliable customer-facing Premium experiences for purchase, plan management, renewal, downgrade, cancellation, and access-related states at scale. Partner closely with FinEng and other platform teams to evolve the billing, payments, and entitlement capabilities that power Premium experiences. Collaborate closely with Product, Design, Data Science, Finance, Legal, Support, and Marketing on monetization strategy and execution. You Might Thrive in This Role If You: Have 5+ years of engineering management experience, Have strong technical expertise in backend, frontend, or full-stack development, with experience building growth-oriented features. Have a track record of improving conversion, retention, or monetization through experimentation and data-driven product engineering. Are experienced with subscription products, plan merchandising

About the Team Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security team protects OpenAI’s technology, people, and products. We are technical in what we build but are operational in how we do our work, and are committed to supporting all products and research at OpenAI. Our Security team tenets include: prioritizing for impact, enabling researchers, preparing for future transformative technologies, and engaging a robust security culture. About the Role OpenAI is seeking a Principal Security Engineer to join our Infrastructure Security (InfraSec) team. InfraSec protects the foundations of OpenAI’s research and production environments, spanning GPU supercomputing clusters, multi-cloud infrastructure, datacenters, networking, storage, and the critical services that power our frontier AI models. Our charter includes securing everything from bare-metal hardware and firmware, to Kubernetes clusters and service meshes, to data storage and access pathways for highly sensitive model weights and user data. As a principal engineer, you will set technical direction and drive execution on high-impact infrastructure security programs, partnering across various orgs at OpenAI to deliver durable controls that raise the security bar at OpenAI scale. In this role, you will: Own end-to-end security outcomes for one or more critical infrastructure areas, including multi-quarter strategy, roadmap, and delivery. Design and build security controls across diverse layers (e.g., physical hardware, firmware/BMC, OS, Kubernetes, networks, and CI/CD) to defend against sophisticated adversaries and insider threats. Lead cross-functional programs to deploy security enhancements and control changes across broad-scale infrastructure, balancing security guarantees with reliability and velocity. Take a generalist approach to building security controls, balancing a mix of security expertise and broad technical skillsets

About the Team The Codex Core Agent team builds the kernel of Codex. We own making the agent better, accelerating research, and making those improvements real in production for our users. That means working across the systems that make Codex actually function as an agent in the real world: the production performance envelope around tokens, latency, reliability, cost, and capacity; the core execution loop and interfaces that turn models into useful behavior; the shared infrastructure that enables other teams to build on Codex; and the feedback loops that turn real-world usage into better models and better agent behavior over time. About the Role We’re looking for applied AI engineers to help bring Codex agents from impressive demos to dependable tools. This role is about improving agent performance on real software engineering tasks and closing the gap between research capability and real-world usefulness. You’ll work closely with research, infrastructure, and product to ensure agents are not just powerful, but useful, steerable, and reliable in practice. The job is not only to improve model behavior in isolation, but to turn those improvements into measurable gains in solve rate, usefulness, and economic value for users. What You’ll Do Design and iterate on agent behaviors across real-world coding tasks and long-horizon workflows. Work closely with research to develop and run evals to measure agent performance, regressions, failure modes, and edge cases. Improve performance through prompting, tool-use strategies, context construction, and model-facing experimentation. Analyze failures in production and systematically improve robustness and reliability. Build feedback loops and data systems that get better real-task data into evaluation and research. Work with product teams to shape user-facing agent experiences and the interfaces the agent depends on. Help define what “good” looks like for agents completing complex tasks end-to-end. You Might Be a Good Fit If You Ha