Customer Quality & RMA Engineer Job Description POSITION OVERVIEW COMPANY OVERVIEW Infinitum Electric is a technology company pioneering the next generation of axial flux electric motors — lighter, more efficient, and more sustainable than conventional motor designs. Our motors are deployed in mission-critical applications for leading customers including hyperscale data center operators and industrial OEMs. As we scale rapidly in revenue, our Quality function is the backbone of customer trust and product integrity. POSITION SUMMARY The Customer Quality & RMA Engineer serves as the primary technical interface between Infinitum and its customers on all quality-related matters — including field complaints, warranty returns, RMA processing, corrective action management, and customer-facing quality reporting. This role owns the complete RMA lifecycle from customer notification through root cause resolution and verified closure, and is responsible for ensuring that every customer quality event is investigated with rigor, communicated with transparency, and resolved permanently. KEY RESPONSIBILITIES RMA Management & Field Complaint Resolution Own the end-to-end RMA process — from initial customer notification through receipt, inspection, root cause analysis, corrective action, and verified closure Triage and prioritize incoming field complaints and warranty returns based on customer impact, failure mode severity, and strategic account importance Conduct or coordinate physical inspection and failure analysis of returned motors and assemblies Maintain accurate, real-time RMA tracking data including cycle time, failure mode distribution, and cohort maturity trends Communicate RMA status, findings, and corrective actions to customers in a professional, timely, and technically credible manner Drive RMA rate reduction through systemic root cause analysis and closed-loop corrective action — targeting the structural elimination of recurring failure modes Custome
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Structural Analysis Engineer in Austin
10 active opportunities · Updated October 2026
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What we’re doing isn’t easy, but nothing worth doing ever is. Diligent builds helpful robots that work safely and autonomously in real world environments. We move quickly, solve messy problems, and care deeply about reliability at scale. As a Fleet Engineer, you'll own the reliability and continuous improvement of our deployed robotic fleet — leading hands-on investigations into how and why robots fail in the field, across the mobile base, charging/docking, motion and power, connectivity (modem), and sensor hardware. You'll combine remote data analysis with bench/lab failure analysis at our Austin HQ, turning field-technician reports and fleet data into clear problem statements, validated root causes, and corrective actions driven to closure with engineering, operations, manufacturing, and vendors. We are hiring a Lead Engineer, Issue Management & Triage to lead the systems, tooling, and team at the intersection of our Customers, Remote Operations Center (ROC), and Engineering. This is a highly technical, hands-on role focused on building the infrastructure that powers how we detect, triage, diagnose, and resolve issues across a deployed robotic fleet. You will work deeply with Engineering teams to design classification frameworks, build internal tools, and develop automation pipelines that improve reliability at scale. Location: Austin preferred, Remote possible (U.S.) Travel: if remote up to ~50% travel to Austin, TX (especially in the your first 90 days) What You’ll Do: Own Issue Management & Triage Systems Design and own end-to-end systems for issue intake, triage, and escalation. Define severity frameworks, SLAs, and ensure issues are consistently structured for engineering prioritization. Build Tools & Automation (Hands-On) Develop automation and pipelines to ingest, process, and classify operational data, reducing manual triage effort. Contribute directly to codebases (Python, backend services) and partner with Engineer
$100K – $500K/yr
Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. We are seeking a GCC Compiler Engineer to design, develop, and optimize compilers for next-generation RISC-V and AI compute architectures. You will work across hardware and software teams to improve performance, programmability, and integration of our custom toolchains into real applications. This role is fully hands-on and central to how developers interact with Tenstorrent hardware across both traditional compute and advanced machine learning workloads. This role is Hybrid, based out of Santa Clara, CA, Austin, TX, or Toronto, ON. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are Experienced compiler engineer with deep knowledge of GCC and LLVM internals, comfortable optimizing for custom hardware targets. Strong C/C++ developer with a solid grasp of algorithms, data structures, and performance analysis. Collaborative and analytical, able to work across hardware and software domains to deliver efficient, high-performance toolchains. Passionate about enabling breakthrough compute architectures through compiler innovation and software-hardware co-design. What We Need Design, develop, and optimize GCC and/or LLVM compilers for Tenstorrent’s cust
Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Senior Strategy & Supply Chain Associate is responsible for proactively assisting in the development of sourcing strategies that are aligned with business and program needs and then driving execution of those strategies while ensuring quality, delivery, and cost targets are exceeding expectations. Duties and Responsibilities Strategic Problem-Solving: Apply a structured, hypothesis-driven approach to diagnose complex supply chain challenges, identify root causes, and develop data-backed solutions. Data Analysis and Modeling: Conduct quantitative analysis using large datasets from our ERP and supply chain data. Develop and maintain analytical models to optimize key supply chain metrics such as inventory levels, lead times, and product economics. Process Optimization and Redesign: Lead high-impact projects to re-engineer core supply chain processes, leveraging best practices to drive significant improvements in efficiency, cost, and resilience. Cross-Functional Collaboration: Serve as a trusted advisor to internal stakeholders in Engineering, Finance, and Operations. Effectively communicate complex analyses and recommendations to senior leadership, fostering alignment and driving execution. Performance Management: Design, implement, and monitor key performance indicators (KPIs) and dashboards to track supply chain health and project performance. Provide regular, insightful reports to management on progress against strategic objectives. Supplier and Sourcing Strategy: Collaborate with the Procurement team to analyze supplier capabilities, assess market dynamics, and develop commodity and category strategies that align with bot
Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Mechanical Engineer is responsible for end-to-end hardware ownership of components and sub-systems for the KARNO generator, taking designs from CAD through prototype, test, and validation. Working across mechanical, electrical, software, and performance teams, this role designs and troubleshoots complex thermal and mechanical systems that must perform reliably across extreme operating environments and a wide range of fuels. The position exists to advance the development of Hyliion's fuel-agnostic power generation technology through hands-on, test-driven engineering and disciplined design execution. Duties and Responsibilities Own hardware components and sub-systems end-to-end—from concept through durability, manufacturability, serviceability, cost, weight, and validation—taking designs from CAD to hardware running on a test stand. Design components and sub-systems that must survive extreme thermal environments, perform across a wide range of fuels (20+), and push the boundaries of metal additive manufacturing. Create 3D models in NX and generate 2D prints with full GD&T per ASME Y14.5. Perform design checking and print review to ensure tolerances, processes, and material specifications align with Hyliion's GD&T standards (ASME Y14.5). Conduct fluid and thermal systems design and optimization. Perform structural and thermal FEA (ANSYS or equivalent). Install, calibrate, and read instrumentation for pressure, temperature, flow, strain, and acceleration in lab environments. Execute prototype build, test, and validation cycles early and often to identify and resolve issues in the lab rather than the field. Collaborate cross-functionally
$100K – $500K/yr
Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. We are looking for a Design Verification Engineer to contribute to the unit-level verification of our RISC-V CPU front end—including instruction fetch, branch prediction, and surrounding fetch control structures. As a key individual contributor within our front-end DV team, you will focus on building testbenches, generating stimulus, and developing checkers for complex microarchitectural scenarios. This role is hybrid, based out of Austin, TX or Santa Clara, CA. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are Front-End Experience: Solid background verifying CPU front-end blocks—such as instruction fetch, branch predictors (BTB, TAGE, RAS), instruction caches/TLBs, or decode—using SystemVerilog, UVM, and C++. Unit-Level Focus: Hands-on experience building clean, controllable unit testbench environments with precise stimulus and checking. Reusable Design: Pragmatic approach to building transactors, predictors, and scoreboards that can be reused across verification levels. Collaborative Problem Solver: Comfortable working alongside RTL designers to trace and fix misspeculation, redirect, and edge-case fetch bugs. What We Need Unit-Level Verifica
MongoDB is hiring a Senior Manager, Corporate Development & Ventures to help drive our inorganic growth strategy — partnering closely with our Sr. Director of Corporate Development & Ventures on M&A and strategic investment activity. This role is for someone who wants to own M&A execution end-to-end. You'll independently source, evaluate, and run a steady pipeline of deals, partnering with the Sr. Director and VP on our highest-stakes transactions. Once a deal signs an LOI, you become the day-to-day driver — the person Finance, Legal, HR, and the business count on to get it through close and integration. You'll work closely with Product, Engineering, Finance, People, and other business stakeholders to help shape decisions about MongoDB's position in data infrastructure and AI. The role sits primarily in Corporate Development, with regular exposure to our Ventures platform. What you’ll bring Has 4–8 years of experience in Corporate Development, Investment Banking, Private Equity, or Venture Capital Has meaningful experience running deal workstreams and is ready to own transactions end-to-end with real autonomy Is comfortable operating independently, while knowing when to bring in the Sr. Director, VP, or other senior leaders Demonstrates strong judgment, particularly under time pressure and incomplete information Holds a high bar for analytical rigor, but knows when to move without perfect data Can engage credibly with technical leaders while maintaining a clear business perspective Is direct, low-ego, and accountable — focused on outcomes, not process What you will do Own Deals, End-to-End Independently source, evaluate, and run your own pipeline of M&A and investment opportunities, from initial engagement through LOI Build and pressure-test valuation, structure, and strategic rationale, partnering with the Sr. Director and VP on the most complex or highest-stakes calls Know when to move on your own judgment and when to escalate Be the Function's
Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Technical Program Manager owns the planning and coordination of hardware programs focused on our assembling and other traditionally manufactured power generation components and deliverables. This role helps bridge the gap between engineering, supply chain, manufacturing, and operations, ensuring our beta-stage designs make a successful leap to production. AI at Hyliion At Hyliion, AI is core to how we work. We equip every team member with leading AI tools and count on you to use them — to move faster, solve harder problems, and help us realize the full potential of KARNO technology for the world. Duties and Responsibilities Drive the end-to-end program execution of assembling the components, from prototype validation to initial production ramp. Partner with mechanical design engineers and manufacturing engineers to ensure designs are manufacturable and scalable. Develop and maintain detailed project timelines, tracking milestones, budgets, and risk mitigation plans. Strategic Problem-Solving: Apply a structured, hypothesis-driven approach to diagnose complex program challenges, identify root causes, and develop data-backed solutions. Lead cross-functional meetings to align engineering, operations, procurement, quality assurance and external vendors around shared goals. Coordinate testing and validation of parts, including mechanical, thermal, and durability testing in real-world power generation applications. Assist in supplier sourcing, DFM (Design for Manufacturability) reviews, and process validation with supplier partners. Track any ECRs resulting from modifications needed from design issues, testing, DFM or DFMEA ac
$100K – $500K/yr
Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. Our Tensix team is building custom AI compute cores, RISC-V CPUs, and chiplet-based architectures for datacenter, edge, and automotive AI. Design Verification Engineers on this team validate compute IP and subsystems and build scalable DV infrastructure to keep verification fast, automated, and production-grade. This role is hybrid, based out of Toronto, ON, Austin, TX or Belgrade, Serbia. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are Experienced in modern verification methodologies with strong SystemVerilog skills and exposure to structured testbench development. Comfortable working from block-level to system-level verification and reasoning about microarchitecture behavior from specs and waveforms. Proficient in Linux environments with Python, or Bash scripting for automate builds, parse logs, manage CI pipelines. Skilled in coverage-driven verification and confident debugging across RTL, testbench, and workload scenarios. Motivated by AI hardware and eager to learn verification strategies for new architectures and domains. What We Need Contribute to verification of Tensix IP and subsystems from early planning through tape-out, owning cov
Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. At Tenstorrent, we are building the next generation of AI and RISC-V compute. This role supports our CVP of Operations by turning priorities into execution, driving cross-functional programs forward, and making sure important work does not stall between teams. It is a high-trust role for someone who can bring structure to ambiguity, keep leaders aligned, and move quickly without creating noise. This role is hybrid, based out of Santa Clara,CA; Austin,TX; Boston,MA; or Toronto,ON. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are High-agency operator who moves seamlessly between executive-level priorities and day-to-day execution, owning end-to-end outcomes. Proven at driving complex cross-functional work across operations, finance, legal, recruiting, and business partners. Deep understanding of the semiconductor business, including development timelines, product portfolios, manufacturing, sales and operations planning, and financial investments. Clear, direct, and organized communicator who brings structure, follow-through, and sound judgment to fast-moving, ambiguous environments. Trusted partner to senior leadership, anticipating needs, press
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