Support Specialist in United States

The Travel Manager Americas is accountable for the strategy, operations, and optimization of the company’s corporate travel program across the Americas region, while also providing support for the regional leads. This role requires a consistent, cost‑effective, and employee‑centric travel experience while maintaining compliance with global travel & expense (T&E) policy and regional regulatory requirements. The role partners closely with Finance, HR, Procurement, Security, and regional business leaders to support business growth, traveler safety, and operational excellence. This role can be based remotely in the United States, or hybrid near one of our hub offices. Key Responsibilities Travel Program Strategy & Governance Own the Americas travel program, aligned to global T&E policy and mobility strategy Localize global travel policies for regional requirements (tax, labor, safety, visa, and regulatory) Act as the primary regional escalation point for travel‑related issues Supplier & Vendor Management Manage regional relationships with Travel Management Company (TMC)- Navan, Airlines, hotel chains, car rental providers Support sourcing, RFPs, and contract renewals in partnership with Procurement Track supplier performance against SLAs, cost targets, and traveler satisfaction metrics Financial & Cost Management Drive cost optimization through preferred supplier adoption and traveler behavior change Partner with Finance on budgeting, forecasting, and savings initiatives Monitor leakage, out‑of‑policy spend, and compliance trends Traveler Experience & Support Ensure a seamless, inclusive, and regionally relevant traveler experience Define traveler communications, guidance, and self‑service resources Oversee issue resolution related to disruptions, escalations, or complex bookings Risk, Duty of Care & Compliance Partner with Security and Legal to support duty of care obligations Ensure regional alignment with traveler tracking, emergency r

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . The Sales Strategy & Operations (SS&O) team partners with advertising sales leaders to drive business performance through strategy, analytics, and operational rigor. We combine structured problem-solving, deep business insight, and scalable execution to help the sales organization make better decisions, operate more effectively, and accelerate revenue growth. You will be responsible for the operations of our annual Agency deals commercial framework which is a significant driver of overall revenue and critical to our overall business success. You will be able to connect Agency sales needs with system support and product capabilities across a variety of Pinterest products. The role will partner closely with other team members and cross-functional stakeholders contributing to launching a world class annual Agency deals program. This r

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb. The Difference You Will Make: As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb. A Typical Day: Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb. Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availabi

About the team OpenAI's mission is to ensure that artificial general intelligence benefits all of humanity. In support of that mission, the ChatGPT Ads team is building advertising products that help businesses reach customers in useful, trusted, and responsible ways. The Ads Strategy, Planning, and Operations team is responsible for building the operating foundation for OpenAI's advertising business: GTM systems, segmentation, coverage, planning, forecasting, business rhythms, sales programs, incentives, and scalable execution across advertisers, agencies, partners, resellers, and internal teams. This team sits at the intersection of Sales, Product, Engineering, Finance, Legal, Policy, Marketing, Partnerships, and Customer Success. About the role We’re looking for a Sales Strategy & Operations Lead to help build the GTM operating system for ChatGPT Ads. This person will work across sales strategy, planning, systems, segmentation, forecasting, operating rhythm, sales programs, and commercial execution to help the Ads business scale with clarity, speed, and control. This role is for someone who can move between strategy and execution: able to define operating models, build analytical frameworks, run cross-functional planning processes, improve GTM systems and data quality, and program manage high-priority sales initiatives. The ideal candidate has meaningful experience in digital advertising, media, adtech, marketplace, or platform businesses and understands the complexity of scaling sales motions across direct sales, agencies, partners, resellers, outsourced channels, and self-serve. In this role, you’ll: Help build the operating foundation for ChatGPT Ads across GTM systems, segmentation, coverage, forecasting, sales planning, and business reviews. Partner with Sales, Ads Ops, Product, Engineering, Strategic Finance, Legal, Policy, Marketing, Partnerships, Customer Success, and Data teams to translate strategy into execution. Develop objective frameworks for ac

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role As an Agency Partner, you will be responsible for driving new and expanded advertising revenue through strategic relationships with leading agency holding companies.. You will help agencies and their clients leverage OpenAI’s platform to connect with highly engaged audiences in innovative and responsible ways. This role is focused on building and growing agency partnerships that unlock opportunities across a broad portfolio of advertisers. You will own the agency partnership strategy—from executive relationship development and joint business planning to agency education and portfolio activation—establishing OpenAI as a trusted partner and driving sustained adoption and revenue growth across agencies and their clients. You’ll partner closely with Client Partners, Account Managers, and cross-functional teams to coordinate agency engagement, identify priority advertiser opportunities, and ensure consistent execution across your agency portfolio. This role is based in our New York City office, and candidates are expected to work from the office three days per week. In this role, you will: Develop and execute strategic agency partnership plans that increase adoption, unlock advertiser investment, and drive revenue growth across agency holding companies and independent agencies. Develop and execute strategic agency plans that drive advertiser adoption, client ROI, and long-term revenue growth. Build and maintain relationships with senior agency decision-makers across investment, strategy, planning, innovation, data, commer

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role As a Client Partner, Media & Entertainment , you will be responsible for driving new and expanded advertising revenue across some of the world's leading media, streaming, entertainment, gaming, and content companies. You will help advertisers leverage OpenAI's platform to connect with highly engaged audiences in innovative and responsible ways. This role is focused on driving new business and growing strategic partnerships with Media & Entertainment advertisers. You will own the full sales cycle—from prospecting through deal closure—developing long-term commercial relationships that help advertisers achieve their business objectives while ensuring a high-quality and trustworthy experience on our platform. You'll work closely with Account Managers and key cross-functional partners to ensure advertisers achieve successful outcomes after the sale, while maintaining primary ownership of revenue growth, commercial strategy, and executive relationships within your portfolio. In this role, you will: Prospect, qualify, and close new advertising opportunities across the Media & Entertainment landscape. Own and achieve a defined revenue target within the Media & Entertainment vertical. Develop and execute strategic account plans that drive advertiser ROI, audience engagement, and long-term revenue growth. Build and maintain relationships with senior decision-makers, including executives across advertising sales, media strategy, brand marketing, audience development, and partnerships functions. Serve as a truste

About the team The Capital Markets team develops the financing strategy, solutions, and partnerships needed to support our expanding global AI infrastructure platform and long-term investment plans. About the role We’re looking for a structured finance professional to serve as a technical execution engine for a lean, high-impact capital markets team. In this role, you’ll own the models, analysis, diligence, process management, and key execution workstreams behind standardized or more “vanilla” financings, while partnering with senior transactors on more complex transactions. This is not a junior analyst role. You’ll need the experience and maturity to work directly with senior leaders, banks, investors, counsel, and advisors without multiple layers of review. You should be highly capable in the details, strong under transaction intensity, and ready to help build financing processes for a rapidly scaling AI infrastructure platform. What you’ll do Translate financing objectives into clear analyses, recommendations, timelines, and deliverables. Support senior transactors on complex financings, including structuring, documentation, diligence, negotiation, and closing. Lead analysis, diligence, process tracking, and execution workstreams for financing transactions. Own transaction models, including debt sizing, cash-flow waterfalls, sensitivities, covenant analysis, and scenario evaluation. Work directly with internal stakeholders, banks, investors, counsel, advisors, and other counterparties. Review transaction documentation and help ensure commercial, financial, and diligence details are reflected accurately. Manage high-volume, detail-intensive workstreams in a lean team environment. Help develop repeatable tools, processes, and analytical infrastructure as the capital markets function scales. You might thrive in this role if you have At least 4-6 years of directly relevant experience in project finance, structured finance, infrastructure finance, private equity, or a

About the Team The Capital Markets team develops the financing strategy, solutions, and partnerships needed to support our expanding global AI infrastructure platform and long-term investment plans. About the Role We’re looking for a senior structured finance leader to create immediate execution leverage for a growing capital markets function. In this role, you’ll take broad financing objectives, such as raising a large pool of capital from a defined set of counterparties, and independently turn them into well-run transaction processes. You’ll lead complex financings from strategy through close, manage counterparties and advisors, and bring sound judgment to capital structure, risk allocation, process design, and execution. This is a hands-on role for someone who is still close to the details, not a purely senior relationship manager. Your work will allow the team lead to spend less time in day-to-day execution and more time building the broader capital markets organization. In this role, you will: Lead large, complex financing processes from initial structuring through diligence, negotiation, documentation, and closing. Translate broad capital-raising objectives into executable financing plans, timelines, work streams, and counterparty strategies. Manage lenders, investors, advisors, counsel, and internal stakeholders across high-stakes transactions. Provide oversight on financial structuring, modeling, diligence, risk allocation, and transaction documentation. Make clear recommendations on financing strategy, counterparty selection, process design, and tradeoffs. Operate effectively in a small, high-impact team without relying on a large analyst or associate bench. Help build repeatable internal processes for a financing function that is still scaling. Coach and develop more junior transaction professionals. You might thrive in this role if you have: 8-15 years of experience executing structured finance, project finance, infrastructure finance, digital infrastruct

About the Team OpenAI’s GTM Partnerships team builds a strategic, global partner ecosystem that accelerates customer success, enables enterprise AI adoption, and drives durable growth in support of OpenAI’s mission. Cloud partners are central to how customers discover, purchase, deploy, and scale OpenAI solutions. We work across cloud providers and their field, product, marketplace, technical, and partner organizations to reduce friction for customers and create repeatable paths from initial interest to production impact. The team collaborates closely with Sales, Technical Success, Product, Engineering, Finance, Legal, Security, Marketing, Operations, and Customer Success to turn strategic cloud relationships into measurable customer and commercial outcomes. About the Role We are hiring a Partner Director, GTM Cloud Partnerships to shape and execute OpenAI’s go-to-market strategy with strategic cloud partners. You will own senior relationships across a portfolio of cloud providers and develop joint business plans that expand customer access to OpenAI’s products, generate partner-sourced opportunities, and accelerate enterprise adoption. You will translate company-level partnerships into practical field motions spanning account planning, co-selling, cloud marketplaces, customer procurement, technical enablement, solution development, and executive engagement. This is a highly strategic and hands-on role. Success requires executive presence, strong commercial judgment, cloud ecosystem expertise, and the operating discipline to coordinate complex initiatives across multiple partners, regions, and internal teams. The ideal candidate can move fluidly between long-term strategy and the detailed execution required to deliver measurable results. This role is based in San Francisco. We use a hybrid work model of three days in the office per week. In this role, you will: Own the strategic and commercial relationships with a top global cloud partner, establishing strong alignm

About the Team The CoT Monitorability team at OpenAI studies whether and when the chain-of-thought of frontier reasoning models is monitorable enough to support scalable oversight. We study how to measure monitorability , which training mechanisms affect monitorability, and speculative methods to improve monitorability. While we mostly focus on CoT monitorability at the moment, we care more generally about any form of monitorability, auditing methods, and improving alignment. We were the first to show that chain-of-thought monitoring can be a practical additional safety mechanism, and today our monitoring systems are actively used on OpenAI’s largest RL training runs to detect misbehavior. The issues we surface are then used to help improve our reward functions, environments, etc (without directly training against a CoT monitor). Our work sits in Alignment and intersects with model training, alignment evaluations, monitoring, and frontier-risk research.We care most about monitorability where the stakes are high, and about preserving useful oversight signals as models become more capable. About the Role We’re looking for a researcher with strong empirical ML expertise and a deep interest in model behavior, alignment, or interpretability. Direct chain-of-thought interpretability experience is welcome but not required; strong candidates may come from broader interpretability, alignment, model training, or investigative model-behavior work. As a researcher on the Alignment team, you will design and run experiments that improve our understanding of model monitorability. You will investigate how training interventions across the model-development pipeline influence whether reasoning remains legible, build evaluations that make those questions measurable, and help translate findings into practical oversight and training recommendations. You may also help develop new monitoring models or methods and apply them to OpenAI’s largest training runs. This role is especially well

About the Team Critical Harm Operations sits within User Safety & Risk Operations and builds enforcement systems for Frontier Risk and Material Harm that are accurate, fast, defensible, and built to scale. We turn policy intent into operational readiness, review standards, quality systems, escalation paths, automation guardrails, and durable cross-functional operating models. About the Role We are looking for an exceptional Program Manager to help build durable operating systems and run some of OpenAI’s most complex safety operations. The core need is a high-agency operator who can take an ambiguous problem, create the right structure, align cross-functional partners, and drive the work through execution. This role will move across Critical Harm priorities as needs evolve. You may step into operationalizing national security or violent-activities workflows, support wellbeing and Frontier Risk initiatives, or help scale programs such as Trusted Access. Deep domain expertise is helpful but not required; the strongest candidates will learn quickly, exercise excellent judgment, and make complex programs move. In this role, you will: Lead strategic operational builds across priority workflows from problem statement to implemented operating model, including scope, owners, milestones, risks, success measures, and execution cadence. Translate policy, safety, technical, legal, and operational constraints into workflows, requirements, playbooks, escalation paths, and decision-making structures that teams can execute. Coordinate with User Ops leadership, Product Policy, Integrity, Safety Systems, i2, Legal, Product, Engineering, Support, vendors, and other partners to resolve dependencies and keep critical work moving. Move in and out of workflows as priorities shift—standing up new programs, stabilizing operations, improving handoffs, and transitioning durable ownership to the right team. Use operational data and frontline signals to identify bottlenecks, quality gaps, ca

About the Team OpenAI's mission is to ensure that artificial intelligence benefits all of humanity. OpenAI for Government works with U.S. and allied government institutions to support the responsible adoption of AI across defense, intelligence, federal civilian, state and local, and international public-sector missions. We work at the intersection of technology, policy, operations, security, and delivery to help public servants use frontier AI in ways that are effective, trusted, aligned with democratic values, and grounded in real-world consequences. The team helps government agencies transform how they work through secure, compliant AI tools and mission-aligned deployments, including ChatGPT Enterprise, ChatGPT Gov, APIs, Codex, and emerging frontier capabilities. We partner with government leaders, operators, technologists, and policy stakeholders to translate cutting-edge AI into measurable mission impact while meeting government requirements for safety, reliability, security, compliance, and trust. Cyber is a critical government mission area. OpenAI's government cyber work brings together OpenAI for Government, Product, Research, Security, Product Policy, Legal, Global Affairs, and Communications to help trusted public-sector defenders responsibly use AI to protect government networks, critical infrastructure, and national-security systems. About the Role We are seeking a senior government cyber leader to serve as Head of Government Cyber Integration for OpenAI for Government. This role will integrate OpenAI's government cyber work across strategy, testing and evaluation, trusted access, deployment, policy, security, and external engagement. This is a matrix leadership role, not a replacement for line management. Product teams still own product roadmaps. Research and Safety still own model capability measurement and risk mitigation. Security still owns OpenAI's security posture and customer security requirements. Product Policy, Legal, and Global Affairs still

About the Team OpenAI's Industrial Compute organization is building the world's most advanced AI infrastructure ecosystem. Through strategic partnerships and self-built campuses, we are scaling one of the world's fastest-growing AI infrastructure platforms. The Supply Chain organization ensures critical infrastructure components—from compute systems and networking equipment to integrated rack solutions—are sourced, manufactured, qualified, and delivered with the speed and reliability required to support frontier AI development. We partner closely with Hardware Engineering, Manufacturing Quality Engineering, Infrastructure Delivery, Hardware Operations, Finance, and suppliers worldwide to build a resilient, scalable supply chain capable of supporting rapid infrastructure expansion. As Industrial Compute continues to grow, Supply Chain serves as the operational bridge between engineering innovation and large-scale infrastructure deployment. About the Role We are seeking a Supply Chain Manager to lead strategic execution across sourcing, supplier operations, manufacturing quality, and infrastructure delivery for OpenAI's AI infrastructure portfolio. This role will oversee a multidisciplinary team responsible for strategic sourcing, manufacturing quality engineering, and technical program management while partnering closely with engineering, finance, hardware operations, and deployment teams. You will drive supplier strategy, manufacturing readiness, production planning, quality performance, and operational execution across the full hardware lifecycle. Success requires balancing long-term supplier strategy with day-to-day execution. You'll establish scalable operating mechanisms, strengthen supplier partnerships, manage complex cross-functional programs, and ensure OpenAI can rapidly deploy AI infrastructure without compromising quality, cost, or reliability. This is a people leadership role responsible for developing a high-performing organization while driving operati

About the Team The legal industry team works with law firms, in-house legal departments, legal technology companies, and other members of the legal ecosystem to understand how AI can support serious professional work. The team collaborates across Product, Research, Engineering, Design, Go-to-Market, Partnerships, Safety, Security, and Legal. We believe the strongest progress in legal will be built with the ecosystem. Our goal is to help customers and partners use OpenAI's capabilities in ways that are useful, trustworthy, and complementary to the products, expertise, and relationships that already serve the field. About the Role As a Product Manager you will help lead OpenAI's work with the legal industry. This is a high-ownership, hands-on role for someone who can turn incomplete information into clear priorities and shipped work. We’re looking for people who will spend time with customers and partners, work closely with researchers, engineers, designers, and operators, and keep complex work moving across teams. You will have meaningful ownership, but your success will depend as much on collaboration, follow-through, and judgment as on strategy. Success will depend on detailed, behind-the-scenes work in a fast-moving environment that can sometimes be chaotic. The right person will work very hard, get their hands dirty, and stay calm when the path is unclear. The work is also important and substantive: you will help shape how powerful technology is used in a consequential profession. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Turn customer, partner, market, and model evidence into a clear product strategy and roadmap for OpenAI’s work with the legal industry—including what to build, what not to build, and where ecosystem partners should lead. Define requirements and take products from early concept through real-world use and iteration.

About the Team The Privacy Engineering team builds secure, reliable systems that help OpenAI meet its legal obligations while protecting user data. We partner closely with Legal and Engineering teams across OpenAI to support lawful data access requests and other critical legal workflows. Our work turns complex, high-stakes processes into auditable and dependable technical systems with clear human oversight and strong privacy and security controls. About the Role We’re looking for a full-stack Software Engineer to build the internal tools and data pipelines that power lawful data access request workflows and Legal Operations. You will work across product and data systems to make authorized retrieval and case handling accurate, efficient, and auditable. This role is well suited to someone who enjoys translating ambiguous operational requirements into durable systems, cares deeply about sensitive-data handling, and wants to improve both technical reliability and the day-to-day experience of the people operating these workflows. This role is based in San Francisco, CA, with two additional locations under consideration: London, UK, and Dublin, Ireland. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design, build, and operate backend systems and workflow tooling for the full lifecycle of lawful data access requests, from intake and scoping through authorized retrieval, review, preparation, and audit. Build reliable data pipelines and interfaces across products and data stores so authorized teams can locate and handle the right records accurately and reproducibly. Implement least-privilege access, approval gates, provenance, audit trails, data minimization, and safe failure modes for sensitive workflows. Partner with Legal and Legal Operations to translate legal and operational requirements into clear technical designs and intuitive operator experiences. Identify responsible automation o