Support Technical Leader in United States

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We are seeking an experienced and detail-oriented GRC (Governance, Risk, and Compliance) Manager to build, support, and continuously enhance Baseten’s security governance, compliance, and privacy programs. As one of the early members of our security organization, you will play a key role in ensuring our platform meets and exceeds the highest standards for privacy, trust, and regulatory compliance. In this role, you’ll work cross-functionally with engineering, operations, legal, and leadership teams to develop policies, manage audits, and implement controls aligned with frameworks such as SOC 2, ISO 27001, ISO 27701, and FedRAMP. You’ll be instrumental in building scalable processes to manage risk, support customer assurance, and uphold Baseten’s commitment to security and compliance as we grow. RESPONSIBILITIES Governance & Policy Development: Design, implement, and maintain security governance frameworks, policies, and procedures that align with Baseten’s risk posture and industry best practices. Risk Management: Build and manage the company-wide risk assessment program, identifying, tracking, and mitigating key security and compliance risks. Compliance Operations: Lead efforts to achieve and maintain compliance with SOC 2, ISO 27001/27701, HIPAA, FedRAMP and other applicable standards and regulations. Audit & Certification Management: Coordinate external audits and certification processes, ensuring e

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We’re hiring a People Business Partner to support our team during a critical phase of growth. This is a highly strategic, high-impact role for someone who has partnered closely with leadership teams and helped organizations scale with intention. You will be deeply embedded with managers, bringing clarity and rigor to how teams are structured, how leaders operate, and how talent is developed across the organization. You’ll help shape team effectiveness, identify critical talent gaps, drive talent and performance strategies that enable high-performing teams, and build the people practices and change management approaches that allow us to scale with both speed and discipline. This role requires strong business judgment and the ability to operate with deep context. You’ll partner closely with leaders to navigate complex organizational decisions, anticipate challenges before they surface, and bring a clear point of view on what great looks like at every level of the organization. RESPONSIBILITIES Strategic partnership to leadership Serve as the trusted people partner to leadership, maintaining deep business context and translating it into people priorities by proactively surfacing systemic issues, risks, and opportunities before they become urgent. Bring data-driven insights to advise management on org design, succession planning, performance, retention, and engagement. Build management capacity across the org, equ

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: Drata is advancing the frontier of compliance automation by integrating intelligent AI capabilities into its platform. We are seeking a Senior AI Engineer to help design, build, and scale robust, high-impact AI systems that improve operational efficiency, enhance decision-making, and support trust-critical enterprise workflows. This role focuses on solving complex, real-world probl

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Lead People Business Partner for Post-Sales, you'll be the senior-most dedicated people partner to our SVP of Post-Sales and their leadership team across Account Management, Customer Success, and Support - acting as a trusted advisor and coach as we scale a world-class post-sales organization. This role is primarily focused on partnering with our Director+ leaders, though you may work with leaders at other levels as needs arise. Vanta's Post-Sales organization - spanning Account Management, Customer Success, and Support - is responsible for ensuring our customers realize ongoing value from Vanta, driving retention, expansion, and an excellent customer experience as we grow. In this role, you'll combine deep People Business Partner expertise with strong business acumen to help Post-Sales leaders build healthy, high-performing teams. You'll partner directly with leaders on org design, talent strategy, and change management, while also being hands-on with complex performance and employee relations matters - ensuring the function has the structure and support it needs to scale. What you’ll do as a Lead People Business Partner, Post Sales at Vanta: Serve as a trusted thought partner, consultant, and coach to the SVP of Post-Sales and their leaders across Account Management, Customer Success, and Support Serve as the primary point of contact for Director+ leaders across the global Post-Sales organization Lead headcount planning for the Post-Sales org in partnership with Finance, RevOps, and Recruiting - from business justification through execution Provide guidance and thought leadership on performance management, change m

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta’s new Enterprise Resilience team is being formed to support the next era of growth by powering services that are reliable, scalable, and resilient by design. As our customer base expands and our systems scale, we need a dedicated group focused on partnering closely with product engineering teams to build and operate robust distributed systems across all of Vanta’s environments, including our new FedRAMP deployment. In this role, you’ll help define the foundations of reliability at Vanta including shaping best practices, building core infrastructure, and guiding teams as they design services that perform consistently for customers. This team will have a broad and deep impact across product engineering. Your work will influence how every Vanta engineer builds, deploys, monitors, and maintains their services, whether for our commercial environment or regulated customers with more stringent requirements. You’ll develop tools and frameworks that make it easier to detect and remediate issues, improve operational readiness, and support feature development that meets the needs of increasingly large and complex enterprise customers. Vanta engineers design and develop new product functionality and infrastructure using modern frameworks and tooling, including TypeScript, React, Node.js, MongoDB, GitHub Actions, and AWS services such as Fargate and ECS. If you're excited to help define a new function, raise the reliability bar across an entire engineering organization, and build systems that scale with Vanta’s growth, we’d love to meet you. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Being an SDR at Vanta is, first and foremost, about hitting targets and driving revenue. But beyond that, it’s about joining a community that is deeply committed to your success and career growth. We believe that the future of our sales organization lies with our SDRs, which is why we place a strong emphasis on enablement and career advancement. You’ll receive the training, support, and mentorship you need to excel, with a clear path to advance within our sales team. This role is hybrid in office in San Francisco 3 days per week. Vanta is in a period of rapid growth, consistently outpacing our targets while maintaining stellar NPS scores. It’s an incredibly exciting time to join our team. As a Vantan, you’ll be part of a talented group of professionals who are passionate about making an impact. Join us, and you’ll not only help shape the future of internet security but also build a rewarding career in a company that truly values and invests in its people. If this sounds like you, and you're excited to join a growing team, we'd love to hear from you. What you’ll do as a Inbound Sales Development Representative at Vanta : Raise awareness and generate interest for Vanta through cold calling, emails, and social outreach to prospective customers Manage your own book of accounts and set the strategy for effective book management Develop a deep understanding of Vanta’s value proposition and products to effectively communicate their benefits to prospects. Master the use of tools like Salesforce, ZoomInfo, Outreach, LinkedIn Sales Navigator, and 6Sense to identify and prioritize strategic accounts that support our move upmarket. Organiz

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Senior Security Engineer at Vanta, you’ll own projects with impact across the business to help us run an efficient and highly effective security team. The security team at Vanta ensures that we are a trustworthy steward of sensitive data. We also contribute subject matter expertise to the product, sales, marketing, support, and engineering functions, given the nature of our business. You’ll join Vanta’s Security organization, which provides essential security operational services, is directly involved in the software development process and building tools to make it easy for developers to ship products securely, sets policies and standards regarding enterprise-wide security requirements, and offers advisory services to enable our business to thrive while effectively managing risk. If you’re someone who has high initiative and enjoys problem solving while having impact at a high-growth company, we would love to hear from you! What you’ll do as a Senior Security Engineer at Vanta: Participate in team exercises to identify potential security risks, including threat modeling and tabletop scenarios Contribute to complex prioritization discussions around which risks are the most important to solve next Plan projects to address the risks we prioritize, and coordinate with cross-functional stakeholders across the company to execute those projects Build maintainable programs to implement operational excellence where ongoing work is needed to achieve our goals (e.g. vulnerability management) Partner with engineering teams to architect secure software, address security concerns, and build a strong security culture Build, customize, a

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Vice President, Professional Services, Customer Success & Support at Vanta, you will lead our existing Customer Success and Support organizations and build Vanta’s Professional Services function from the ground up. You will refine and define the delivery model, team, service offerings, and standards that accelerate customer time-to-value across every segment we serve. Vanta's mission is to help businesses earn and prove trust. We help companies automate compliance, security, and risk management so they can move fast without sacrificing trust. Our GTM organization is at the center of that mission, bringing Vanta's agentic trust platform to companies at every stage of growth, from early stage startups to global enterprises. Professional Services, Customer Success, and Support together form a strategic, high-leverage function within Vanta's GTM org. This VP will own the end-to-end delivery of implementation and consultative engagements that drive measurable outcomes for our customers, as well as ongoing account health, retention, and support across the customer lifecycle. This function will be a key driver of onboarding quality and long-term retention. You will own the combined Professional Services, Customer Success, and Support P&L, retention, support quality metrics, and services margin. Working in close partnership with our Channel & Alliances team, you will also help equip and enable Vanta's partner ecosystem, acting as a bridge between Vanta's delivery standards and partner-led engagements to drive mutual customer success. What you'll do as a Vice President, Professional Services, Customer Success & Su

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our GTM team is currently looking for a Manager, Sales Development to join us! As our Manager, Sales Development, you’ll lead and support a team of highly motivated and ambitious Sales Development Representatives during a period of rapid-growth at Vanta. These SDRs will be focused on the VMB, SMB and Enterprise segments of our NAMER business. You’ll be integral in shaping our sales organization as we continue to scale, move up market, and distinguish Vanta as best-in-class to prospects in our rapidly growing category of security automation, with Vanta having created the category of automated compliance. This role is hybrid in our San Francisco or New York City office 3 days per week. What you’ll do as a Manager, Sales Development at Vanta: Manage and mentor a growing team of high performing Sales Development Representatives, providing them the tools, coaching, and support needed to deliver results for the business Evolve Vanta’s prospecting playbook by developing and implementing new prospecting initiatives and strategies that will increase deal sizes, resolve complex use cases, and drive more revenue to the company Grow the Sales Development team at Vanta, through active involvement in recruitment, on-boarding and training of new Sales Development Representatives Create and establish strategic prospecting training, conduct weekly forecasting meetings, and mentor your direct reports on strategies that can help create pipeline Help to continually foster an inclusive Sales organization representing Vanta’s culture and values Ensure development plans are in place, adapted to each individual, and made useful in a way that ensures t

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta’s Developer Experience team builds the tools engineers use every day to bring ideas to production rapidly and reliably. You’ll empower other Vanta engineers to leverage cutting-edge technologies and best practices to make Vanta more performant and scalable on a platform level. Example projects include modernizing our CI/CD pipelines, introducing new test frameworks, launching AI-powered dev tools, and scaling developer environments to support a growing engineering team. This team has a wide breadth of impact across all of product engineering. The work we do compounds in value by making it easier for engineers to diagnose and solve bugs, streamline workflows, and ship value to our customers quickly and safely. Vanta engineers design and develop new product functionality and infrastructure leveraging modern frameworks and tooling, including TypeScript, React, Node.js, MongoDB, Github Actions, and various AWS services such as Fargate and ECS. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. We’d love for you to join us! You will: Set direction for critical dev infrastructure, enabling us to stay ahead of continued rapid growth Design and build CI and build systems that ensure Vanta engineers can develop and ship robust products quickly and confidently Improve the efficiency and reliability of our deployment workflows, including tools for hotfixes, rollbacks, and incident mitigation Lead development of tools that accelerate feedback loops — from typechecking and linting to running tests and deploying changes Build and maintain scalable developmen

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 The Role We’re looking for a People Business Partner to support our Product-Led Growth Go-To-Market (PLGTM) organization. In this role, you’ll partner with managers and employees to navigate performance, development, and employee experience while helping the organization scale thoughtfully. You’ll provide practical guidance to managers, support key people processes, and ensure employee concerns are handled with care and consistency. This role is ideal for someone who is hands-on, highly responsive, and energized by solving people challenges in fast-growing environments. Just as importantly, you'll help lead our AI transformation. Every People team member is expected to work AI-first: leveraging AI to move faster and eliminate the manual work that gets in the way of high-value partnering. You won't just adopt these tools yourself; you'll build them and have a front-row seat to how AI reshapes the way we work and support our teams. What You’ll Do Partner with Leaders Serve as a trusted advisor to managers across the PLGTM organization. Provide clear guidance on performance, team dynamics, and people decisions. Help leaders navigate growth, change, and organizational complexity. Support Performance & Talent Support performance cycles including goal setting, reviews, and performance improvement plans when needed. Partner with People team members on talent reviews, internal mobility, and team transitions. Help identify retention risks and support leaders in addressing them. Manage Employee Relations Triage and resolve employee concerns with professionalism, empathy, and sound judgment. Provide managers

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 As Director, CX Operations (Support) at ClickUp, you will own strategy, vision, and execution for the Support Operations function , partnering closely with Support and CX leadership while serving as the operational leader for the systems, automation, planning, quality, and insights that power our Support organization. You will set the operating model and performance standards for Support Operations while owning the AI agent harness and automation layer of our CX operating model. You will shape the rhythm of business for our Support organization and unlock data insights, coach organizational performance, transform internal capabilities, and influence strategic decisions across Support, CX, and cross-functional leadership. You will architect, ship, operate, and iterate on AI-driven workflows that enhance and automate customer intake and response, escalation, full support lifecycle management, quality and customer experience, workflow orchestration, and decision support across Support and CX. You'll use AI tools in your own workflow daily while applying strong judgment to validate outputs, manage risk, and improve the repeatable systems the team uses. About the role AI & Automation Architecture Own and operate the AI agent harness and automation layer of our Support operating model Design, ship, manage, and iterate on AI-driven workflows that enhance and automate customer intake and response, escalation, full support lifecycle management, workflow orchestration, quality, and customer experience across Support and CX Build scalable, multi-step agentic systems that Support and CX leaders rely on for pla

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Job Summary As a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that power ClickUp's post-sales support organization. You'll be responsible for translating business workflows in Zendesk and related CX platforms into scalable, intelligent automations that reduce manual effort, improve customer experience, and free up our support team to focus on high-value interactions. This role sits at the intersection of engineering rigor and customer empathy. You'll partner closely with the Support and Success organizations, GTM Systems Leadership, and cross-functional stakeholders to automate away toil, surface insights through AI, and build systems that adapt to how support teams actually work. The kind of person who thrives here moves fast, takes full ownership of what they build, and is genuinely excited about applying AI to real operational problems. This role is a direct contributor to GTMSOE's broader mission of operational excellence across the GTM org. Key Responsibilities AI-Powered Automation Design & Development Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows. Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions. Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk w

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role We're hiring a hands-on Engineering Manager to build and lead Replit's Anti-Abuse team from the ground up. This is a foundational 0-to-1 role: you'll define the anti-abuse roadmap, hire a small team of engineers and data analysts, and ship the systems that protect Replit's platform, users, and economics from adversarial actors. You'll partner across Support, Legal, Security, Infrastructure, and the Money and Growth teams to make abuse economically unviable while keeping friction low for legitimate users. Replit sits at the frontier of AI-native abuse. Our platform is a target for phishing and scam hosting, cryptomining, LLM token farming, card and coupon fraud, and increasingly, abuse driven by AI agents themselves. The team you build will define how Replit defends against all of it. What You'll Do Build the anti-abuse roadmap from scratch : Define the threat model, prioritize across abuse vectors (phishing/scam hosting, cryptomining, token farming, payment fraud, AI agent exploitation), and translate it into a shipping plan with clear sequencing and tradeoffs. Design progressive verification and identity infrastructure : Build the "ladder of trust" that gates increasing platform capabilities (referrals, additional credits, access to powerful agent features, Missions) behind escalating verification. This includes a humanity/identity layer that's distinct from user accounts, integrations with KYC-grade verification providers, and the policy engine that decides what level of trust unlocks what behavior. This infrastructure is core not just to promo integrity but to how Replit safely expands agent capabilities over time. Ship as a hands-on EM : Stay in the code. Use the latest AI coding tools (including Rep

What you’ll do Execute weekly system-level exploratory testing across the scanner and supporting software; log and triage issues with clear reproduction steps. Work with engineering to debug root cause and validate fixes. Help maintain the DHF and traceability between user needs, design requirements, tests, and results. Own practical test execution logistics (fixtures, test data, environments, calibration artifacts) and keep things repeatable. Help build the continuous testing strategy: automated tests where feasible, plus structured manual and system tests. Support V&V activities, including coordination with external partners as needed. What we’re looking for Strong hands-on testing instincts for complex electromechanical systems with substantial software. Ability to write clear bug reports and communicate risk/impact. Experience building and maintaining test plans/protocols; comfort operating lab equipment and debugging across layers. Useful experience Experience testing complex systems end-to-end (automation where it pays off, plus hands-on hardware/instrumentation). Medical device or other safety-critical environments and comfort translating risk into practical test coverage.