System Engineer in Washington

Senior Designer Description - ABOUT THE ROLE We’re looking for a Senior Designer who leads by doing. This is an equal-parts strategic and hands-on role — someone who sets the creative bar for our in-house agency, earns credibility through exceptional work, and isn’t afraid to roll up their sleeves when it matters. You champion design excellence, can defend your decisions with clarity and confidence, and help grow the people around you. This role sits within a balanced creative environment: you’ll have real influence over the work, while partnering closely with internal clients across marketing, sales, and product who hold final approval. Success here means earning trust through quality and communication, not just creative instinct. Day-to-day you’ll operate across mid-to-lower funnel channels — social, ecommerce, retail, sales enablement, and short-form video. You think like a creative director but know that craft lives in execution. Production is where the rubber meets the road, and you’re proud to be there. WHAT YOU’LL DO Produce exemplary design work across social, etail, retail, sales decks, and short-form video that raises the quality bar for the whole team Partner with internal clients across marketing, sales, and product — translating briefs into design that performs and building lasting working relationships Concept and execute with both visuals and words — thinking across design and messaging together, not in isolation Defend design decisions with strategic rationale, balancing business goals with creative integrity Contribute upstream — shaping briefs, influencing strategy, and catching creative problems before execution begins Maintain and evolve brand standards, ensuring visual consistency across all channels and touchpoints Build scalable systems — templates, as

Position Overview The Small Business Account Manager is responsible for managing a portfolio of Small Business customer accounts, with a primary focus on customer retention, net dollar retention (NDR), renewals, cross-sell, and upsell. This role owns the end-to-end renewal process for approximately 70–90 customer accounts within the Small Business segment, defined as customers with $0–$100M in annual revenue. As the primary commercial point of contact for their assigned portfolio, the Small Business Account Manager partners closely with implementation, customer support, and specialist teams to drive customer adoption, maximize value, reduce churn, and identify opportunities for expansion. The ideal candidate is customer-focused, commercially driven, highly organized, and skilled at balancing relationship management with revenue growth. Key Responsibilities Manage a portfolio of approximately 70–90 Small Business customer accounts. Own the end-to-end renewal process, including renewal planning, forecasting, customer engagement, negotiation, and contract execution. Drive Net Dollar Retention (NDR) by identifying and executing cross-sell and upsell opportunities within the existing customer base. Build trusted relationships with key customer stakeholders to understand business objectives, product usage, risks, and growth opportunities. Partner with implementation, customer support, and subject matter experts to deliver a seamless customer experience throughout the customer lifecycle. Monitor account health, proactively identify churn risks, and develop action plans to improve customer outcomes and retention. Conduct regular business reviews focused on customer value, adoption, renewal readiness, and expansion opportunities. Maintain accurate account, pipeline, renewal, and forecast data within CRM systems. Collaborate cross-functionally to remove customer blockers and ensure timely resolution of issues. Meet or exceed renewal, retention, cross-sell, upsell, and revenue

About the Team OpenAI's mission is to ensure that artificial intelligence benefits all of humanity. OpenAI for Government works with U.S. and allied government institutions to support the responsible adoption of AI across defense, intelligence, federal civilian, state and local, and international public-sector missions. We work at the intersection of technology, policy, operations, security, and delivery to help public servants use frontier AI in ways that are effective, trusted, aligned with democratic values, and grounded in real-world consequences. The team helps government agencies transform how they work through secure, compliant AI tools and mission-aligned deployments, including ChatGPT Enterprise, ChatGPT Gov, APIs, Codex, and emerging frontier capabilities. We partner with government leaders, operators, technologists, and policy stakeholders to translate cutting-edge AI into measurable mission impact while meeting government requirements for safety, reliability, security, compliance, and trust. Cyber is a critical government mission area. OpenAI's government cyber work brings together OpenAI for Government, Product, Research, Security, Product Policy, Legal, Global Affairs, and Communications to help trusted public-sector defenders responsibly use AI to protect government networks, critical infrastructure, and national-security systems. About the Role We are seeking a senior government cyber leader to serve as Head of Government Cyber Integration for OpenAI for Government. This role will integrate OpenAI's government cyber work across strategy, testing and evaluation, trusted access, deployment, policy, security, and external engagement. This is a matrix leadership role, not a replacement for line management. Product teams still own product roadmaps. Research and Safety still own model capability measurement and risk mitigation. Security still owns OpenAI's security posture and customer security requirements. Product Policy, Legal, and Global Affairs still