Technical Director in United States

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. As employees in this role with work with many customers based on the East Coast, regularly weekday hours will commence at 6am Pacific. To comply with a U.S. government contract, applicants for this position must be U.

About the Team OpenAI’s Industrial Compute team is building and productizing infrastructure capabilities that help organizations deploy and operate advanced AI systems at scale. The team works across AI hardware, systems engineering, physical infrastructure, and customer delivery to turn emerging technologies into reliable, repeatable infrastructure solutions. Our work sits at the intersection of technical strategy, product development, engineering, and deployment. We partner closely with customers and internal engineering teams to solve complex infrastructure challenges spanning compute, power, cooling, controls, and facility efficiency. About the Role We are seeking a senior, hands-on Data Center Infrastructure Architect to develop and optimize the physical infrastructure required for large-scale AI deployments. This is a broad technical role spanning data center architecture, electrical and mechanical systems, high-density compute, controls, telemetry, and digital modeling. You will use simulation, operational data, and digital-twin approaches to evaluate infrastructure designs, identify system-level constraints, and improve efficiency, reliability, cost, and speed of deployment. The ideal candidate can move fluidly between first-principles analysis, facility and equipment design, computational modeling, engineering review, and real-world implementation. You should be comfortable working across disciplines rather than operating solely within electrical, mechanical, or software boundaries. Key Responsibilities Define system-level architectures for high-density AI data centers across power, cooling, IT equipment, controls, and facility infrastructure. Develop digital twins and other computational models that represent the behavior of data center systems under changing workloads, environmental conditions, equipment configurations, and failure scenarios. Use design and operational data to identify constraints, improve PUE and related efficiency metrics, and optimize

About the Team The Applied AI Engineering team partners closely with customers to help them move from experimentation to production with OpenAI’s technologies. We act as trusted technical advisors, working across customer strategy, architecture, deployment, and adoption to help organizations realize meaningful impact from frontier AI. The Startups segment serves fast-moving, high-growth companies that are often building new products, workflows, and businesses directly on top of AI. These customers move quickly, operate with high ambiguity, and expect practical, creative, and technically rigorous partnership. About the Role We are looking for an Applied AI Engineering Manager, Startups to lead and scale the Startups Applied AI Engineering motion. This team helps high-growth startups move quickly from experimentation to production, unlock meaningful usage, and build durable technical partnerships with OpenAI. This leader will operate in a high-velocity customer segment where founders, CTOs, and technical teams expect speed, judgment, and hands-on problem-solving. They will balance team leadership, technical depth, customer prioritization, and cross-functional influence across Sales, Product, Engineering, Research, and broader go-to-market teams. In this role, you will define how OpenAI supports startup customers at scale: identifying where deep technical engagement can unlock outsized impact, building repeatable deployment mechanisms, and ensuring the team can serve a broad and dynamic customer base without losing quality or strategic focus. In this role, you will: Craft and continuously refine the strategic vision and operating model for the Startups Applied AI Engineering team, aligning it with OpenAI’s broader company objectives and the evolving needs of high-growth startup customers. Lead, mentor, and grow a team of high-performing technical ICs supporting startup customers across AI-native, developer-led, and product-led companies. Help startups move from early e

About the Team OpenAI's People team helps hire, develop, and support the people building safe and beneficial AGI. Within that team, People Systems builds the technical foundation that enables our HR, recruiting, payroll, benefits, and performance operations to scale with quality, speed, and rigor. We work at the intersection of HR systems, software engineering, and internal tooling. Our goal is not just to keep core systems running, but to build durable technical leverage for the company. About the Role We're hiring a Workday Engineer to help design, build, and operate the systems that power critical people workflows at OpenAI. This is a highly technical role for someone who combines strong Workday expertise with real engineering fluency. You'll build reliable integrations, improve system architecture, automate complex workflows, and help connect Workday to internal tools, external platforms, and emerging AI-driven systems. You should be comfortable going beyond configuration work. We're looking for someone who can reason through ambiguous systems problems, write and debug technical solutions, work effectively in Git-based environments, and use modern developer workflows, including CLI-driven tooling, to build and operate with speed and discipline. You'll partner closely with cross-functional teams across People, Finance, Security, and Engineering, including our People Innovations team, to build systems that are secure, scalable, and practical. Some work will involve improving mature production infrastructure; some will involve building entirely new workflows and capabilities from scratch. In this role, you will Design, build, and maintain Workday integrations, applications, and workflow automations across domains such as payroll, benefits, recruiting, performance, and case management Improve the reliability, quality, and scalability of People systems through strong engineering, testing, and operational practices Build technical solutions that connect Workday with i

NVIDIA is a leading artificial intelligence computing company, and we are paving the way with innovations in self-driving cars, machine learning, supercomputing, gaming, and visualization. We give automakers, tier-1 suppliers, automotive research institutions, and start-ups the power and flexibility to develop and deploy breakthrough artificial intelligence systems for self-driving vehicles. Our unified computing architecture enables training deep neural networks in the data center, and then seamlessly runs them on NVIDIA DRIVE Platforms inside the vehicle. The Hypervisor and RTOS Team within NVIDIA DRIVE Software plays a critical role in NVIDIA's expansion into the world of artificial intelligence and autonomous vehicles. Our job is to facilitate the sharing and separation of system resources while achieving real-time, safety, and security requirements. We develop Hypervisor and RTOS with a strong focus on automotive quality, safety and security needed for the real-time, highly available system level components of world-class Autonomous Vehicles. We are making extensive use of formal methods to automate our workflow and increase the quality of our SW. We are hiring now for the position of Senior System Software Engineer for Hypervisor and RTOS What you’ll be doing: Design and develop new features for RTOS and hypervisor software stack. Bring up and optimize RTOS and hypervisor stacks on new NVIDIA Tegra SoCs. Develop high-integrity software using best-in-class engineering, safety, and security practices. Debug complex system-level issues across hardware, firmware, RTOS, and virtualization layers. Lead team-wide technical initiatives by building alignment, coordinating execution, and driving them to completion. What we need to see: BS, MS in CS/CE/EE or a related engineering field or equivalent experience </

Job Title Field Service Engineer - Augusta/Bangor Maine Job Description Field Service Engineer (Augusta/Bangor, Maine) Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. Your role: Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue. Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. You're the right fit i

Job Title Field Service Engineer - Medical Imaging (Metro NYC / Tri-State Area) Job Description Field Service Engineer - Medical Imaging (Metro NYC / Tri-State Area) You will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites nationally. The ideal candidate will be able to travel nationally but will be located in the greater New York City area. We expect this FSE to live within a 45-minute commute to Manhattan, with travel to other sites as required. Your role: Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently. Build strong customer relationships by understanding their business environment while contributing to service revenue growth. Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices. Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed. Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations. This includes accurate documentation for timesheets, service work orders, expense reports, PMs, FCOs, installations, and adherence to quality and safety standards. Diagnose and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes. Perform preventative maintenance, field changes, installations, and corrective service within required timeframes. Travel extensively (approximately 90%) with the ultimate focus being in the assigned territory to support customer sites, but will require overnight stays and air travel nationwide

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Starting Pay: Based on experience Scheduled - Monday-Thursday Hours - 3pm-1am Position Summary The Maintenance Technician is responsible for maintaining, troubleshooting, repairing, and improving equipment within a fast-paced, mid-to-large volume distribution or manufacturing facility. This role supports operational efficiency by performing preventative maintenance, diagnosing equipment issues, reading schematics, conducting voltage testing, and repairing conveyor systems and other facility equipment. The ideal candidate is mechanically inclined, safety-focused, and skilled at identifying and resolving equipment failures to minimize downtime. What You'll Do • Perform preventative maintenance on conveyors, machinery, and facility equipment to ensure optimal performance and reliability. • Troubleshoot mechanical, electrical, pneumatic, and conveyor system issues to quickly identify root causes and implement repairs. • Read and interpret electrical schematics, blueprints, wiring diagrams, and technical manuals. • Utilize electrical testing equipment to conduct voltage readings and diagnose electrical system issues. • Inspect equipment regularly for signs of wear, damage, or potential failures and recommend corrective actions. • Execute repairs on conveyor systems, motors, gearboxes, drives, sensors, and other product

Job Details: Job Description: As one of the world's largest semiconductor manufacturers, Intel is committed to advancing every aspect of semiconductor technology, from process development and manufacturing to advanced packaging and reliability characterization. Employees within Intel Foundry are part of a global network spanning technology development, manufacturing, assembly, test, and quality organizations across both front-end silicon and advanced packaging facilities. You will join the Foundry Lab Network (FLN), a key organization within Foundry Quality, Reliability, and Labs (FQRL), located at Intel's growing Chandler, Arizona site. This site serves as the technology development hub for Intel's most advanced packaging technologies, including Hybrid Bond Interconnect (HBI), Embedded Multi-die Interconnect Bridge (EMIB-T), glass substrates, Foveros, and future advanced packaging innovations. FLN is actively expanding its laboratory capabilities and capacity to support Intel Foundry's roadmap, enabling faster technology qualification and accelerating development cycles through Quick Turn Monitoring (QTM) solutions that significantly reduce time-to-data. As the Stress Test and Reliability (STaR) Back-End Laboratory Manager, you will play a critical leadership role within FLN. You will partner closely with Packaging Technology Development, Quality and Reliability, and Failure Analysis teams to establish and enhance laboratory capabilities that support qualification and certification of next-generation packaging technologies and products. This position offers a unique combination of people leadership, technical problem solving, and organizational strategy. You will lead a team of 7-10 talented engineers, spearhead cross-functional efforts to resolve complex reliability and technology challenges, drive strong quality and operati

The Regulatory Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. There are typically multiple people within the business that provide the same level of subject matter expertise. Responsible for driving customer remediation analytics to completion including execution and validation. This position will be part of the USCC Centralized Customer Remediation Team (CCRT). The objective of the USCC CCRT is to quickly assess and identify customer impacts and ensure remediation is completed promptly with the appropriate detailed documentation required by Internal Audit and the Regulators. These activities will be conducted in close partnership with the Issue Owners and Managers within U.S. Consumer Cards. Excellent communication skills are required to negotiate internally, often at a senior level. Highly developed communication and diplomacy skills are required, to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. This role is for an individual contributor. Responsibilities: Subject matter expert related to data analytics and remediation methodology. May train, mentor, and coach lower-level staff. Owns, designs, and manages client remediation population and impact analyses for USCC owned and impacted issues, including those that are Regulatory. Provide expertise and guidance related to the USCC remediation processes and policies, partners with other department leaders to define, prioritize, and execute remediation programs. Create comprehensive documentation that conforms to Internal Audit and Regulatory expectations. Provide thought leadership and effective challenge throughout the data remediation lifecycle (including root

The Regulatory Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. There are typically multiple people within the business that provide the same level of subject matter expertise. Responsible for driving customer remediation analytics to completion including execution and validation. This position will be part of the USCC Centralized Customer Remediation Team (CCRT). The objective of the USCC CCRT is to quickly assess and identify customer impacts and ensure remediation is completed promptly with the appropriate detailed documentation required by Internal Audit and the Regulators. These activities will be conducted in close partnership with the Issue Owners and Managers within U.S. Consumer Cards. Excellent communication skills are required to negotiate internally, often at a senior level. Highly developed communication and diplomacy skills are required, to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. This role is for an individual contributor. Responsibilities: Subject matter expert related to data analytics and remediation methodology. May train, mentor, and coach lower-level staff. Owns, designs, and manages client remediation population and impact analyses for USCC owned and impacted issues, including those that are Regulatory. Provide expertise and guidance related to the USCC remediation processes and policies, partners with other department leaders to define, prioritize, and execute remediation programs. Create comprehensive documentation that conforms to Internal Audit and Regulatory expectations. Provide thought leadership and effective challenge throughout the data remediation lifecycle (including root

We're looking for a Principal Software Engineer to join our CSP Engagements team as the technical focal point for rack-scale system SW/FW, working with CSP engineering teams to ensure they can deploy, monitor, and operate these systems reliably at fleet scale. In this role, you will collaborate with NVIDIA's cross-functional rack-scale system SW/FW engineering teams with dedicated CSP-facing technical leadership. Your focus is on the system-level software that manages, monitors, and recovers the rack as a whole — fabric management, GPU/NVSwitch error handling and recovery, health telemetry APIs, firmware update orchestration, and SW-driven serviceability. You will drive work streams with CSP engineering teams to build shared understanding of the architecture, incorporate their operational feedback, and ensure integration readiness. What you'll be doing: Drive rack-scale SW/FW architecture alignment across CSP engagements — including fabric management software, link health monitoring, GPU/NVSwitch error handling, SW/FW serviceability features (e.g., hot-plug support, component isolation, firmware-driven recovery), and multi-component firmware orchestration Drive technical work streams with CSP engineering teams on rack-scale system software — ensuring they deeply understand fabric management, NVSwitch behavior, error handling and recovery policies, health telemetry APIs, and SW/FW-controlled recovery operation Capture and synthesize CSP engineering feedback on rack-scale system software — health monitoring APIs, SW-driven serviceability workflows, firmware update orchestration, and error recovery behavior — champion that feedback into NVIDIA's architecture decisions Collaborate with multi-functional teams to ensure customer operational requirements are reflected in system software and firmware development Identify cross-CSP patterns in rack-scale SW/FW iss

About the Team OpenAI Consumer Devices is building the next generation of products that bring powerful AI into people’s everyday lives. Guided by OpenAI’s mission to ensure AGI benefits all of humanity, our team combines world-class researchers, engineers, designers, and operators who care deeply about creating useful, intuitive, and responsible technology. You’ll have the opportunity to work alongside exceptional people on ambitious, zero-to-one challenges at the intersection of hardware, software, and AI. This is a chance to help define an entirely new category of products—and shape how people experience AI in the future. The Systems Integration team is critical in this mission, turning complex hardware-software development into reliable product signals. We build the shared infrastructure, tooling, and lab environments that let teams test quickly, understand failures, and ship with confidence. About the Role As a Systems Integration Manager , you will lead the team responsible for device validation infrastructure, test automation, developer tooling, and lab operations. This is a player-coach leadership role: you’ll set technical and operational direction, build and develop a team of engineers and lab operations professionals, and stay close to the architecture and hardest systems problems. You will partner closely with device software, OS, firmware, hardware, reliability, QA, and release infrastructure teams to define validation strategy, improve release readiness, and ensure our test environments and quality signals scale with the product. Because this is a new category of devices, you’ll have the rare opportunity to build the validation foundation early—shaping the systems, standards, and operating model that will support products from prototype through launch. We’re looking for a leader who combines strong technical judgment with people leadership, operational rigor, and experience building reliable systems for complex hardware-software products. This role is b

Job Details: Job Description: Intel is looking for highly motivated individuals with strong technical background and capabilities to sustain, ramp, and transfer all technology nodes in Arizona. They will drive rapid continuous improvements in safety, quality, yield, reliability, cost, process stability/capability, and productivity while maintaining rigorous quality control. The role of a Process Integration and Yield Engineer is to deliver high-quality analytical insights that influences / directs the factory resources to minimize defects, control process parameters, and improve overall factory yields. All improvements and sustaining work is done in close collaboration and partnership with the process to improve the capability of the tools and processes. Responsibilities may include, but are not limited to: Performing detailed data analysis using various statistical/data mining tools to identify the root cause of defect and yield issues. Identifying exclusionary or baseline sources of defects or yield impacts and recommending/leading corrective actions/fixes. Lead/participate continuous improvement projects on products and processes for improved performance. Provide expertise on process flow segments. Lead/participate in multi-area problem solving teams to provide expertise to troubleshoot complex yield problems. The ideal candidate should exhibit the following behavioral traits: Solid analytical skills and a passion for data analysis and problem solving. Organizational skills with attention to detail. Excellent interpersonal skills with the ability to work with people at all levels. Communication and presentation skills to influence a wide variety of groups at all levels. Demonstrate excellent teamwork and leadership skills, demonstrated pro

Principal Embedded Firmware and Software Engineer Description - We are seeking a Principal Embedded Firmware & Software Engineer to lead the design, development, and debugging of embedded software and firmware for computer systems. In this role, you will combine deep, hands-on engineering expertise with system-level technical leadership to ensure seamless integration between software and hardware components, delivering reliable and efficient system performance. You will collaborate closely with cross-functional teams including hardware engineers, software developers, QA, and product managers to bring high-quality products to market. Responsibilities Provide technical leadership for the architecture, development, security, integration, debugging, validation, and deployment of embedded firmware and software including BIOS/UEFI, EFI applications and drivers, embedded controllers, and RTOS-based systems. Analyze hardware and system architectures to define firmware requirements, dependencies, interfaces, integration strategies, and validation approaches. Troubleshoot and resolve firmware issues by designing and implementing enhancements, updates, and programming changes across firmware subsystems. Define and drive firmware integration, verification, and validation strategies, including automated testing, regression testing, and continuous integration . Develop and improve engineering tools and automation using Python and other appropriate technologies for development, debugging, testing, analysis, and validation. Advance CI/CD and DevSecOps practices for embedded development to improve engineering velocity, quality, traceability, and release confidence. Evaluate and apply AI-assisted software development and engineering tools where they can improve developer productivity,