Technical Support Expert 2 in United States

Job Title Field Service Engineer - Augusta/Bangor Maine Job Description Field Service Engineer (Augusta/Bangor, Maine) Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. Your role: Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue. Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. You're the right fit i

Job Details: Job Description: As one of the world's largest semiconductor manufacturers, Intel is committed to advancing every aspect of semiconductor technology, from process development and manufacturing to advanced packaging and reliability characterization. Employees within Intel Foundry are part of a global network spanning technology development, manufacturing, assembly, test, and quality organizations across both front-end silicon and advanced packaging facilities. You will join the Foundry Lab Network (FLN), a key organization within Foundry Quality, Reliability, and Labs (FQRL), located at Intel's growing Chandler, Arizona site. This site serves as the technology development hub for Intel's most advanced packaging technologies, including Hybrid Bond Interconnect (HBI), Embedded Multi-die Interconnect Bridge (EMIB-T), glass substrates, Foveros, and future advanced packaging innovations. FLN is actively expanding its laboratory capabilities and capacity to support Intel Foundry's roadmap, enabling faster technology qualification and accelerating development cycles through Quick Turn Monitoring (QTM) solutions that significantly reduce time-to-data. As the Stress Test and Reliability (STaR) Back-End Laboratory Manager, you will play a critical leadership role within FLN. You will partner closely with Packaging Technology Development, Quality and Reliability, and Failure Analysis teams to establish and enhance laboratory capabilities that support qualification and certification of next-generation packaging technologies and products. This position offers a unique combination of people leadership, technical problem solving, and organizational strategy. You will lead a team of 7-10 talented engineers, spearhead cross-functional efforts to resolve complex reliability and technology challenges, drive strong quality and operati

Become a part of our caring community Humana is seeking a Lead Cloud Architect – NoSQL Databases to provide strategic leadership, architecture direction, and engineering oversight for enterprise NoSQL database platforms across Humana’s cloud environments. This role will focus on the design, implementation, modernization, and governance of NoSQL database solutions, including MongoDB, Azure Cosmos DB, Neo4j, and vector database technologies. The successful candidate will help define and advance Humana's enterprise NoSQL strategy, support platform rationalization initiatives, and ensure database solutions are secure, scalable, resilient, automated, and aligned with enterprise architecture standards. This role requires hands-on technical depth, strong cloud architecture experience, and the ability to collaborate across security, engineering, quality, application, and business teams. Key Responsibilities Develop, document, and maintain enterprise-wide NoSQL database standards, reference architectures, design patterns, and best practices. Lead architecture and engineering efforts for NoSQL platforms including MongoDB, Azure Cosmos DB, Neo4j, and vector databases. Support NoSQL platform rationalization and modernization initiatives, including migration planning and execution from Cosmos DB to MongoDB where appropriate. Architect secure, highly available, scalable, and performant NoSQL database solutions across cloud environments, including Azure and/or Google Cloud Platform. Define database architecture patterns for document databases, graph databases, key-value workloads, and vector search use cases. Guide application teams on NoSQL data modeling, partitioning, indexing, query patterns, performance optimization, and operational readiness. Oversee automation of NoSQL provisioning, configuration, monit

We're looking for a Principal Software Engineer to join our CSP Engagements team as the technical focal point for rack-scale system SW/FW, working with CSP engineering teams to ensure they can deploy, monitor, and operate these systems reliably at fleet scale. In this role, you will collaborate with NVIDIA's cross-functional rack-scale system SW/FW engineering teams with dedicated CSP-facing technical leadership. Your focus is on the system-level software that manages, monitors, and recovers the rack as a whole — fabric management, GPU/NVSwitch error handling and recovery, health telemetry APIs, firmware update orchestration, and SW-driven serviceability. You will drive work streams with CSP engineering teams to build shared understanding of the architecture, incorporate their operational feedback, and ensure integration readiness. What you'll be doing: Drive rack-scale SW/FW architecture alignment across CSP engagements — including fabric management software, link health monitoring, GPU/NVSwitch error handling, SW/FW serviceability features (e.g., hot-plug support, component isolation, firmware-driven recovery), and multi-component firmware orchestration Drive technical work streams with CSP engineering teams on rack-scale system software — ensuring they deeply understand fabric management, NVSwitch behavior, error handling and recovery policies, health telemetry APIs, and SW/FW-controlled recovery operation Capture and synthesize CSP engineering feedback on rack-scale system software — health monitoring APIs, SW-driven serviceability workflows, firmware update orchestration, and error recovery behavior — champion that feedback into NVIDIA's architecture decisions Collaborate with multi-functional teams to ensure customer operational requirements are reflected in system software and firmware development Identify cross-CSP patterns in rack-scale SW/FW iss

About the Team OpenAI Consumer Devices is building the next generation of products that bring powerful AI into people’s everyday lives. Guided by OpenAI’s mission to ensure AGI benefits all of humanity, our team combines world-class researchers, engineers, designers, and operators who care deeply about creating useful, intuitive, and responsible technology. You’ll have the opportunity to work alongside exceptional people on ambitious, zero-to-one challenges at the intersection of hardware, software, and AI. This is a chance to help define an entirely new category of products—and shape how people experience AI in the future. The Systems Integration team is critical in this mission, turning complex hardware-software development into reliable product signals. We build the shared infrastructure, tooling, and lab environments that let teams test quickly, understand failures, and ship with confidence. About the Role As a Systems Integration Manager , you will lead the team responsible for device validation infrastructure, test automation, developer tooling, and lab operations. This is a player-coach leadership role: you’ll set technical and operational direction, build and develop a team of engineers and lab operations professionals, and stay close to the architecture and hardest systems problems. You will partner closely with device software, OS, firmware, hardware, reliability, QA, and release infrastructure teams to define validation strategy, improve release readiness, and ensure our test environments and quality signals scale with the product. Because this is a new category of devices, you’ll have the rare opportunity to build the validation foundation early—shaping the systems, standards, and operating model that will support products from prototype through launch. We’re looking for a leader who combines strong technical judgment with people leadership, operational rigor, and experience building reliable systems for complex hardware-software products. This role is b

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity Flexport is investing heavily in the next generation of fulfillment—and we’re looking for a Staff Program Manager, Strategic Initiatives who wants to be at the center of that transformation. This is not a traditional program management role. You will be the architect and hands-on builder of tomorrow’s Flexport Fulfillment network: deploying automation, designing processes, building decision tools, and creating the operational standards that define how we scale. You will own initiatives from whiteboard to go-live—and you will own the business case and ROI that justifies every dollar we invest. That means getting into the weeds on automation system design (ASRS, robotics, goods-to-person), building the financial models to size the opportunity, driving implementation on the floor, and tracking realized returns post-launch. You are accountable for the full lifecycle. You’ll sit at the intersection of operations, product, engineering, and technology—working across all functions to identify gaps, design solutions, and bring them to life. We want someone who thrives in ambiguity, loves solving highly technical problems, and isn’t afraid to get hands-on—whe

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. We are accepting applications for this position until 10/16/2026 Position Overview: Freddie Mac Multifamily is a dynamic organization that provides interns with meaningful opportunities to build both technical and professional skills while expanding their network across the business. As a Digital Product Analysis Intern, you will work alongside product, business, and technology teams to help deliver innovative digital capabilities that support Multifamily business objectives. This role is ideal for students interested in product management, business analysis, Agile delivery, and technology-driven solutions. You will gain hands-on experience translating business needs into product requirements, facilitating collaboration across teams, and supporting digital product development initiatives that create value for customers and business stakeholders. Our Impact: The Multifamily Digital Products team serves as a bridge between business needs and technology solutions. We work closely with business stakeholders, product owners, and development teams to identify opportunities, improve processes, and deliver innovative digital products that enhance operational efficiency and business outcomes. Our team leverages Agile methodologies, data-driven decision-making, and emerging technologies—including AI—to continuously improve product quality and user experiences. Your Impact: Support a Multifamily Digital Product team by serving as a junior Product Analyst and contributing to Agile product delivery activities. Facilitate commun

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. We are accepting applications for this position until 10/16/2026 Position Overview: The Multifamily Division within Freddie Mac is searching for curious, motivated, and collaborative individuals to support the division's objectives, projects, and strategic initiatives. Freddie Mac Multifamily is a dynamic organization that provides interns with meaningful opportunities to gain exposure across the business while developing both technical and professional skills. As a Multifamily Business Intern, you will work on real-world projects, interact with professionals across the organization, and develop a deeper understanding of the Multifamily housing finance industry. This internship offers an opportunity to build business acumen, strengthen communication skills, and gain experience working in a mission-driven organization that supports housing affordability nationwide. Our Impact: Freddie Mac Multifamily helps deliver an ample supply of affordable rental housing by purchasing mortgages secured by apartment buildings with five or more units. We provide liquidity to the multifamily housing market by purchasing loans from lenders nationwide and securitizing them to support continued housing finance availability. Our financing supports communities across the country—from large metropolitan areas to smaller markets—and serves a diverse population of renters, including students, working families, seniors, and underserved communities. Your Impact: Engage with team members across the organization to develop a broad understandi

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. We are accepting applications for this position until 10/16/2026 Position Overview: At Freddie Mac, you will have meaningful work to help build a better housing finance system and support homeownership and rental housing opportunities across the nation. Our internship and graduate programs provide opportunities to tackle complex challenges, contribute to strategic initiatives, and build valuable relationships with industry professionals. As a Quantitative Risk Management Intern within Enterprise Risk Management (ERM), you will apply advanced analytical, technical, and quantitative skills to support risk management activities at one of the nation's largest financial institutions. You will gain hands-on experience working on real-world projects, collaborating across teams, and leveraging emerging technologies – including artificial intelligence and automation—to enhance risk management practices and business outcomes. Our Impact: Enterprise Risk Management (ERM) helps build and maintain a strong, effective, and efficient risk management framework across Freddie Mac. We provide independent oversight and assessment of financial and non-financial risks while promoting a culture of accountability, innovation, and sound risk management. Our quantitative teams leverage advanced analytics, data science, modeling, automation, and emerging technologies to support enterprise-wide decision-making and risk oversight. As AI and automation continue to transform the financial services industry, our teams p

Work Flexibility: Field-based Overview As a Clinical Specialist at Stryker, you will help improve orthopedic surgeries around the world and play a direct role in our mission of making healthcare better. In this role, you will build deep clinical and technical expertise across both robotic (Mako SmartRobotics™) and manual orthopedic procedures. You will support surgeons in the operating room by assisting with pre-operative planning, case preparation, system setup, and real-time procedural workflows to ensure safe, accurate, and efficient outcomes. You will gain hands-on experience working with Mako technology—including CT-based planning, implant sizing, registration, and intra-operative support—while also developing strong competency in manual procedures, instrumentation, and OR protocols. Through shadowing experienced team members, supporting product demonstrations, and participating in labs and education programs, you will learn the systems, processes, and best practices that define world-class clinical support. This role requires adaptability, steady composure, and strong problem-solving in a fast-paced surgical environment. Because patients’ needs don’t follow business hours, you will also participate in on-call coverage, including evenings, weekends, and holidays, to ensure uninterrupted support for urgent cases and time-sensitive customer needs. What You Will Do Gain competency in solo case coverage for manual and robotic procedures through hands-on training. Assist surgeons with pre-operative CT-based planning, implant sizing, and positioning using advanced software. Support full case preparation, including instrumentation checks, equipment setup, and OR readiness. Troubleshoot technical issues confidently and efficiently in the operating room. Learn and support workflow for daily account

Are you ready to be part of an ambitious team driving digital transformation at NVIDIA? As a Sr. Staff Business Systems Analyst, you will play a pivotal role in crafting intuitive, high-impact experiences that support our core business functions. This outstanding opportunity offers the chance to collaborate with global partners and influence decisions that determine our competitive edge! What you’ll be doing: Design and scale AI-powered workflows, agentic experiences, and internal products that simplify work, surface relevant context, and enable employees to complete tasks more effectively across enterprise tools. Drive internal go-to-market and adoption strategies for digital and AI capabilities, including persona-based value propositions, enablement, communications, feedback loops, and outcome measurement. Apply a product mindset to develop intuitive, simple, and high-impact experiences, starting with the user problem and connecting solutions to meaningful business outcomes. Collaborate with global partners, architects, engineers, and business leaders to define product vision, prioritize capabilities, and develop world-class systems that support NVIDIA’s core business functions. Use data, user feedback, and qualitative insights to identify opportunities and make informed decisions, leveraging strong storytelling skills to build alignment and influence priorities. Build trusted relationships with collaborators at all levels; facilitate productive discussions, navigate ambiguity, and negotiate trade-offs across user needs, technical constraints, timelines, and business value. Champion employee experience and user-centric development by continuously gathering feedback and measuring adoption, usability, satisfaction, and business impact to evolve solutions after launch. What we need to see : Bachelor’

Position summary: The Senior Security Engineer position will be part of the Enterprise Security organization consisting of IAM professionals across several technologies. This specific position will have a specialized role in directory services and SaaS applications! It will focus on large implementations of Entra ID with integrations with other directories, IDPs, applications, and automated workflows. We give technical direction, administer tools, and provide support for various security technologies. We participate in driving Enterprise Security projects that use our cloud directory services for various internal and external Adobe services. We work with other specialists, architects, security teams, and software engineer teams across Adobe and collectively provide services, guidance, and strategies that protect services and data as well as adhere to various global government regulations. You will work with business customers, management teams, infrastructure teams, development teams, project managers, and other security teams to help implement the vision, structure, standards, and plan solutions that support the future architecture. At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow through our Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe is the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status. Primary Responsibilities May Include, but Are Not Limited To: Managing deep an

About the Team The Adoption, Innovation, and Transformation team within OpenAI for Government helps government organizations turn OpenAI products into durable capabilities and measurable mission impact. We work alongside public servants to move from initial exploration to confident, responsible, organization-wide use of AI. Our work combines hands-on enablement, adoption strategy, deployment support, community, content, and practical transformation tailored to government missions and operating environments. By translating the potential of OpenAI’s technology into better individual workflows, stronger teams, and improved public services, we help government customers deepen adoption, build lasting organizational capability, and spend more time on mission. About the Role The Enablement Lead, Government is a specialist role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering experiences that support repeatable adoption frameworks, drive sustained activation, expand the breadth and depth of usage, and produce measurable value for government organizations. This role sits at the intersection of enablement, education, adoption, community, content, and customer experience. It blends strong product fluency, instructional design, customer advisory, and a deep understanding of public service. You will lead live workshops, deliver enablement programs, and design adoption interventions for audiences ranging from front-line public servants and technical practitioners to senior government leaders. You will be a trusted guide to government customers, helping them learn, share, teach, celebrate successes, and use AI confidently in their day-to-day work. You will help organizations understand not only what OpenAI’s products can do, but how to apply them safely and effectively while respecting their missions, operating environments, workforce needs, and responsibilities to the public. Su

NVIDIA is hiring an NCX Senior Engineer who is passionate about NVIDIA Cloud Partner (NCP) infrastructure operations to join our DSX team. This role involves working closely with strategic NVIDIA Cloud Partners to build and improve the operational capabilities essential for running large-scale NVIDIA accelerated infrastructure reliably in production. Your role involves guiding partners beyond the initial cluster deployment and validation phase into advanced Day 2 operations. These operations cover ongoing infrastructure health, observability, lifecycle management, quick remediation, performance validation, and operational readiness. You will engage directly with partner engineering and operations teams to develop consistent approaches that support NVIDIA workloads and the broader external customer environments of the partners. This is a highly technical, hands-on role at the intersection of NVIDIA accelerated computing, cloud infrastructure, distributed systems, and production operations. What you'll be doing: Lead NCP Day 2 operational readiness efforts. Collaborate directly with NVIDIA Cloud Partners to set up the systems, procedures, automation, and operational methods necessary to consistently manage NVIDIA accelerated infrastructure following initial deployment and activation. Build continuous infrastructure validation. Develop and implement methods to continuously validate GPU, CPU, storage, and network health. Do this across large-scale AI clusters to identify degraded infrastructure before it impacts critical training or inference workloads. Establish observability and operational telemetry. Help NCPs implement comprehensive telemetry, monitoring, alerting, dashboards, and operational signals across compute, GPU, InfiniBand/RoCE networking, storage, Kubernetes, and AI workloads. Devel

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid’s Product team builds the network that powers open finance. At Supplier Products, we focus on building trusted, transparent experiences for financial institutions operating in Plaid’s ecosystem. Responsibilities: You will lead a team of 6 engineers, ranging from mid-level to Staff, developing them through clear goal setting, coaching, and feedback. You’ll define and drive the long-term strategy for this focus area, in close partnership with technical and product leaders across Plaid. You’ll collaborate with cross-functional partners to identify high-leverage opportunities, shape the roadmap, and dive deep into technical design and execution details to ensure consistent delivery of high-impact business outcomes. You’ll uphold a high bar for technical quality and delivery velocity, leading by example. Qualifications: 8+ years of industry experience, that includes time as a Staff-level engineer before transitioning into management. 1+ years of engineering management experience Deep experience designing scalable, reliable architectures that support real-world products at scale. Track record of building and growing high performing engineering teams (either as an engineer or a manager). Our mission