Technical Support Expert 2 in United States

Overview The Associate Director of Service Engineering leads the reliability, availability, and operational excellence of Natera’s lab-facing platforms. This role ensures that clinical systems, laboratory equipment workflows, and data pipelines operate with high reliability, scalability, and compliance in a regulated healthcare environment. You will lead a team responsible for production stability, incident response, and service health, partnering closely with Production Engineering, Lab Operations, Bioinformatics, Infrastructure, Facilities, and Compliance to support mission-critical genetic testing and diagnostics. Key Responsibilities Leadership & Team Development Lead, mentor, and scale a team of Service Engineers / SREs supporting clinical production systems Establish clear expectations around ownership, on-call readiness, and operational excellence Drive hiring, onboarding, performance management, and career growth Foster a blameless, learning-oriented culture focused on patient impact and reliability Service Reliability & Production Operations Own reliability and availability for production services supporting laboratory operations, reporting, and customer delivery Define and manage SLAs, SLOs, and operational KPIs aligned with clinical and business priorities Lead major incident response, ensuring rapid triage, clear communication, and thorough post-incident reviews Oversee on-call rotations, escalation paths, and operational playbooks Ensure operational readiness and go-live support for new assays, pipelines, and platform capabilities Technical Strategy & Execution Partner with Engineering and Development teams to design resilient, fault-tolerant systems Drive best practices for monitoring, alerting, logging, and observability across lab and cloud platforms Reduce operational toil through automation, tooling, and process improvements Advocate for reliability, performance, and scalability requirements early in t

Job Details: Job Description: As a Packaging Module Development Engineer, you will play a pivotal role in the development and optimization of Intel's assembly media and collaterals. Your daily work will involve designing innovative solutions to improve media and collateral reliability, manufacturability, and cost efficiency. Your contributions will directly support Intel's cutting-edge assembly packaging technology roadmap, driving advancements in semiconductor manufacturing processes. Business Group You will be part of Intel Corporation's Media Development organization, a team dedicated to advancing packaging technologies and manufacturing processes. This group operates at the forefront of innovation, enabling high-performance products and driving Intel's leadership in the semiconductor industry. By joining this collaborative environment, you will contribute to Intel's broader goals of delivering transformative technology solutions. Key Responsibilities Develop and optimize media and collaterals to meet quality, reliability, cost, yield, and productivity targets. Design and implement new media and collateral solutions, leveraging statistical methods like Design of Experiments (DOE) and Statistical Process Control (SPC). Conduct evaluations of media and collaterals under simulated field conditions, including tests for heat, humidity, temperature cycling, and dynamic forces. Lead initiatives to identify and mitigate media and collateral quality and reliability risks, utilizing innovative tools and methods. Provide technical consultation on media and collateral challenges and deliver solutions that align with operational and technology milestones. Document technical improvements and innovations through research papers and presentations. <p styl

Job Details: Job Description: Join an enthusiastic team of engineers in Intel's Networking Solutions Group (NSG) focused on enabling next generation of programmable Infrastructure Processing Units (IPUs) with our lead customers as part of the Customer Experience Support (CES) organization. Intel brings decades of leadership in networking, virtualization, packet processing, storage, and security to a new class of IPU products that accelerate host networking functions and support emerging use cases such as security, virtualization, storage, load balancing, and data path optimization. Working closely with major cloud service providers and Intel development teams, you will help deliver customized IPU based solutions that enhance isolation, security, performance, storage and system management for our customers. A big part of the day-to-day job is to help customers manage feature request processes, enable solutions, and debug issues. Projects and responsibilities include but are not limited to: • Gain our customers' trust, understand their needs, and build POCs to meet them. Work closely with internal and external partners to understand use cases and requirements. • Be the go-to technical resource for customers building complex Datacenters, AI infrastructure as well as helping them understand performance characteristics for solutions. • Prepare and deliver technical content to customers including presentations, workshops, etc. • Contribute across the full IPU lifecycle, including board and platform bring up, low-level device initialization, OS driver and kernel configuration, system management, feature enablement, use case testing, debugging, and verification. • Defines systems implementation and integration solutions and plans to ensure optimum performance and reliability across hardware, firmware and software w

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health Digital is looking for hands-on, passionate people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently, we are hiring for an experienced Senior STIBO Software Developer to support enterprise Master Data Management (MDM) initiatives in a fast-paced retail and healthcare environment. This Senior Developer focuses on building scalable data solutions to manage product, vendor, and customer master data across omnichannel systems while ensuring data quality, governance, and consistency. Expectations for the Role: Invest 15% of your time mentoring less experienced engineers Invest 15% of your efforts working alongside Product as well as stakeholders on other teams Invest 70% of your time using your technical SME and coding skills in strategic planning, scoping, delivery, and working alongside the Senior Engineering Manager Develop and support STIBO STEP solutions, workflows, and integrations Ensure data quality, governance, and platform performance Troubleshoot and resolve complex platform and data issues Drive delivery through accurate estimates, ownership, and communication Support production operations, Sa

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron is seeking a Facilities Water Services UPW and Wastewater Coordinator to support wafer manufacturing by coordinating daily work, maintenance, vendors, contractors, and projects for ultrapure water, process water, reclaim, and wastewater systems. This role partners with Operations, Engineering, Maintenance, Construction, Procurement, EHS, vendors, and leadership to plan, implement, document, and align work with production needs. Success requires strong organization, technical understanding, communication, attention to detail, and the ability to lead priorities across operations, maintenance, projects, and production schedules. Ideal candidates are proficient with SAP or other CMMS tools, Microsoft Office, trackers, dashboards, drawings, and documentation systems. They coordinate schedules, track action items, communicate status, support scope development, identify gaps, and improve safety, reliability, documentation, cost control, and execution quality. This role helps maintain critical facility systems while demonstrating Micron’s core values of People, Innovation, Tenacity, Collaboration, and Customer Focus. Responsibilities: Coo

Aerodynamics Engineer (Aero-Stability & Control Analyst) Company: The Boeing Company Boeing Defense, Space & Security (BDS) is hiring an Experienced or Senior Aerodynamics Engineer to perform propulsion system qualification support and analysis in the St. Louis, MO region ! Position Responsibilities: Performs aerodynamic/aerothermodynamics design and analysis of flight vehicles to ensure that the vehicle meets requirements Key contributor to developing new and improving existing technologies, tools and processes to enhance technology readiness, improve vehicle performance and reduce cycle time and cost Conducts, coordinates and/or develops test requirements to meet test objectives using established processes Assesses the impact of proposed regulations to determine the effect on cost, performance, producibility, maintainability and safety Supports certification and qualification processes of the aerodynamic/ aero thermal characteristics of flight vehicles Assists in training others Works under general supervision Basic Qualifications (Required Skills and Experience): Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement 5&#43; years work-related experience with a Bachelors degree OR an equivalent combination of work-related experience and technical education. Preferred Qualifications (Desired Skills and Experience): (Level 4) 9&#43; years work-related experience w

Associate Manufacturing Engineer Company: The Boeing Company The Boeing Defense, Space & Security (BDS) team is seeking an Associate Manufacturing Engineer for Phantom Works located in Berkeley, MO to support our Specialty Materials Manufacturing portfolio . Who We Are: At Boeing St. Louis, we are leaders in aerospace innovation, dedicated to shaping the future of flight. Our facility serves as a hub for advanced manufacturing, where we design and produce cutting-edge military products that are vital to national defense. We take pride in our commitment to quality, safety, and sustainability. We want you to join our team and contribute to the production of aircraft parts and assemblies made from composite materials. Position Overview: As a Manufacturing Engineer, you will support the development and implementation of production methodologies and tooling for specific materials that are manufactured in St. Louis. You will collaborate with Integrated Product Teams (IPTs) to integrate technical solutions across multiple disciplines, ensuring efficient manufacturing processes that meet stringent quality standards. Position Responsibilities Develop and implement manufacturing processes, plans, and tooling methodologies for specific material fabrication. Collaborate with IPTs to support the integration of technical solutions and ensure manufacturability of material specs. Investigate and resolve technical problems related to material manufacturing processes. Participate in the implementation of Lean principles to enhance operational efficiency and reduce waste. Resolve technical issues that significantly impact performance, cost, or

As a Vice President within this global team, you will own key analytical workstreams, drive strategic client-level initiatives, and execute optimization agendas. Your primary responsibilities will include: Client Analytics & Optimization: Develop client-level analytics to identify and pursue opportunities for optimization. Stakeholder Management: Lead the agenda with Client Treasurer and Client Analytics teams regarding allocation methodologies and strategy. Technology Implementation: Manage the end-to-end tech implementation of new analytics, metrics, and reporting tools. Project Management: Oversee the lifecycle of analytical projects, from data acquisition to final delivery and follow-up. Data Acquisition and Analysis: Perform deep data acquisition and analysis to generate actionable insights and support strategic initiatives. Data Quality Management: Lead the escalation and follow-up process for data quality issues to ensure the integrity of underlying data. Metric Development: Design, develop, and implement new metrics to track performance and drive business outcomes. Ad-hoc Pricing: Provide analytical support and ad-hoc pricing for global clients to ensure optimal returns. System Ownership: Act as the module owner of GSIB, and Client Financials modules in our LMS data-mart (Clearview), driving their development and effective use. As an integral part of the broader Pricing and Optimization team, you will also contribute to a range of activities spanning subject matter expertise on client liquidity value, client pricing, client financials, and Services data architecture. Also, some activities related to product development, which include technical coordination, control execution, and performance monitoring, alongside ad-hoc tasks like issue management, UAT testing, and stakeholder coordinat

Become a part of our caring community As a Senior Product Manager, you will help guide in-flight products that improve the customer journey and create meaningful healthcare experiences. In this role, you will partner closely with business, technology, and design stakeholders to align priorities, solve complex problems, and help teams deliver high-quality outcomes. We are looking for an experienced, collaborative, and customer-focused Senior Product Manager who is excited to work across business and technology teams to build solutions that make healthcare experiences simpler, more useful, and more human. In this role, you will bring a product mindset, strong communication skills, and the ability to turn complex needs into clear, practical solutions. You will collaborate with technical and non-technical partners, use data and customer insights to guide decisions, and help teams stay focused on delivering value. The right candidate brings significant stakeholder management experience and is comfortable navigating ambiguity, building trust across organizations, and leading with curiosity, sound judgment, and empathy. The role also requires the ability to break down complex business and technical problems into a clear product roadmap, epics, and user stories. You will be expected to write complete user stories with acceptance criteria, support story acceptance, and take responsibility for acceptance testing to ensure delivered capabilities meet business and user needs. Required Qualifications 2–4&#43; years of relevant product management experience, including examples of products or capabilities you helped bring to market. Experience delivering business value through lean product management, customer discovery, or human-centered design practices. Significant experience managing stakeholders across multiple business and technology orga

Why Patients Need You Pfizer’s purpose is to deliver breakthroughs that change patients’ lives. Research and Development is at the heart of fulfilling Pfizer’s purpose as we work to translate advanced science and technologies into the therapies and vaccines that matter most. Whether you are in the discovery sciences, ensuring drug safety and efficacy or supporting clinical trials, you will apply cutting edge design and process development capabilities to accelerate and bring the best in class medicines to patients around the world. What You Will Achieve As part of the Comparative Medicine team, you will support the Research & Development site by managing a vivarium to deliver flawless animal care and welfare and will assure the quality of care and the animal facility environment is in compliance with local regulations and AAALAC International guidelines partnering with Research and Development Research Units and Partner lines to facilitate study support. It is your hard work along with innovative ideas and focus that will help in making Pfizer ready to achieve new milestones and help patients across the globe. How You Will Achieve It Assure that the care and welfare of laboratory animals is provided in compliance with local regulations and AAALAC International guidelines. Manage and engage animal care and technical staff in the pursuit of flawless animal care and welfare by ensuring adherence to established policies and procedures. Support the career and personal development of the animal care and technical staff. Assist with a centralized CM training program for research animal care and use for animal care staff, principal investigators and research technicians throughout WRD. Participate in the direction of a centralized CM program of occup

We anticipate the application window for this opening will close on - 30 Sep 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72&#43; million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Cardiac Rhythm Management (CRM) portfolio delivers therapies designed to restore, support, and protect every heartbeat through advanced pacing, defibrillation, and remote monitoring solutions. CRM's unique ability to pair proven life-saving therapies with intelligent technology gives clinicians and patients greater confidence. Clinical impact and innovation come together to improve lives through meaningful patient outcomes. Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM seeks collaborative candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice and acting promptly. This role supports the NYC territory and requires candidates to reside within the assigned area and travel regularly to customer accounts. Clinical Specialists must be available to support urgent customer needs and participate in weekend, holiday, and occasional after-hours coverage as bus

Job Requisition ID # 26WD100617 Position Overview Autodesk is shaping the future of the design and make industries by helping our customers navigate a rapidly evolving AI-driven landscape. Supporting our Autodesk AI initiatives, you will help us understand how AI and new business models are reshaping the competitive landscape across Manufacturing, AECO (Architecture, Engineering, Construction, and Operations), and Media and Entertainment. This is an individual contributor role on a team with deep business, industry, and technical experience. A successful candidate builds with AI by default, not as a tool added on top. The way competitive intelligence gets done is changing faster than most business functions can adapt. We’re hiring for that gap. You will spend as much time building the systems that produce our intelligence as you will producing it. Location : We support hybrid work, and you work near our Portland, Oregon, or San Francisco, California offices. Responsibilities Build and maintain the automated systems that produce our intelligence, including source monitoring and refresh cadences Find the parts of our process that shouldn’t be manual anymore and fix them without waiting for permission Track how AI is changing our markets, following competitors, startups, funding, product releases, partnerships, research, talent movement, and regulatory shifts Work directly with business functions, product management, engineering, and technical benchmarking to define target markets, map competitive landscapes, size opportunities, identify gaps, and test market and com

Work Flexibility: Hybrid or Onsite Stryker is hiring a Senior Quality Engineer to join our Neurovascular division. This is a hybrid r ole based in Fremont, CA or Salt Lake City, UT . As the Senior Design Quality Engineer , you will be actively involved in Product Risk Management, Post Market Surveillance, Design Control and Product Quality Improvement. You will be involved in a fast-paced mix of short design change efforts and will be responsible for product risk management and adherence to design control requirements throughout the product lifecycle. You will be responsible for ensuring that post market data and feedback is channeled into the risk management system throughout the product lifecycle. You will make regular use of problem-solving tools and statistical analysis to analyze and trend data and provide quality input into technical investigations, perform test method development and validation, design verification, risk assessment and design reviews. You will be responsible for supporting product testing and failure analysis, writing protocols and reports, creating and maintaining risk files and assessing the impact of necessary changes to our products. You will lead initiatives to increase sales and improve the customer experience of our devices. Neurovascular (NV) products push the boundaries of technology to meet ever increasing product performance requirements, making the goal of assessing and demonstrating, safety, performance and compliance an exciting challenge. What You Will Do Develop qualification plans, protocols, and reports for new products, existing products, components, and subassemblies. Execute product testing, inspection, verification, and validation activities to support design and quality objectives. Perform failure investigations and root cause anal

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Reporting to the Director of Global Vulnerability Management, you will serve as a Senior Security Research Engineer and technical lead within SIE’s Global Vulnerability Management team. You will lead complex work that advances our Threat Exposure Management capability and supports our transition to a Continuous Threat Exposure Management operating model, while remaining directly engaged in vulnerability research, analysis, security validation, prioritization, and remediation support. You will partner across Information Security, engineering, technology, and business teams to improve how SIE discovers, prioritizes, validates, and mobilizes action on security risks. You will translate annual TEM goals into defined workstreams, delivery plans, success measures, and repeatable operating practices that improve visibility, decision-making, remediation outcomes, and program scale. Responsibilities Lead complex Global Vulnerability Management workstreams that advance SIE’s Threat Exposure Management capability and transition toward a Continuous Threat Exposure Management operating model across discovery, prioritization, validation, and mobilization. Translate annual TEM goals into defined delivery plans, milestones, success measures, dependencies, and repeatable operating

About Graphcore Graphcore is a global leader in artificial intelligence computing systems. We design advanced semiconductors, software, and data center systems that provide the specialized processing power needed to advance AI while improving the efficiency required for broad adoption. As part of SoftBank Group, Graphcore belongs to a family of companies developing transformative technologies. Our U.S. engineering teams contribute to the hardware and software platforms that support the next generation of AI systems. The Opportunity We are looking for a computer engineering, electrical engineering, or computer science student or recent graduate to join the BMC Development team as a Firmware Engineering Intern. You will work with experienced engineers on low-level and embedded firmware that supports the operation, control, and manageability of advanced compute systems. This internship provides hands-on experience in firmware development, test automation, engineering experiments, and lab-based system testing in a Linux development environment. You will own clearly defined technical tasks with guidance from the team and contribute to production-quality engineering work. Type: 12-week summer internship Timing: May - August (exact dates to be confirmed) Commitment: Full-time What You Will Do Contribute to the design, implementation, and testing of system and embedded firmware. Develop and maintain firmware and supporting software in C, C++, or Python. Support firmware development and debugging in a Linux-based engineering environment. Create automated tests and scripts that improve firmware validation, test coverage, and engineering efficiency. Contribute to continuous integration and delivery workflows for firmware development and testing. Plan and conduct well-defined engineering experiments, record results accurately, and draw conclusions from test data. Support lab setup, system configuration, hardware bring-up, and firmware testing. Use debugging and diagnostic techn