Technical Support Specialist in Austin

About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary We are seeking a Staff Hardware Engineer to provide advanced operational, diagnostic, and engineering support for Graphcore’s Arm-based hardware platforms across lab and data center environments. This role focuses on supporting hardware bring-up, validation, and troubleshooting of complex AI compute platforms, including server blades, racks, and rack-scale infrastructure. The successful candidate will collaborate closely with engineering, platform, and data center teams to ensure the reliability and performance of next-generation AI systems. The Team The Systems Engineering and Hardware Engineering teams are responsible for enabling the bring-up, validation, and operational reliability of Graphcore’s AI infrastructure platforms. The team works closely with server engineering, firmware teams, platform architects, and data center operations to support the development, testing, and deployment of next-generation AI compute systems. This collaborative environment enables rapid problem-solving and continuous improvement of Graphcore’s hardware platforms from early development through production deployment.

About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary We are looking for an experienced System Level Test Engineer to join our Product Test and Diagnosis Department (PTD). In this role, you will contribute to the development and deployment of System Level Test (SLT) solutions for next-generation AI processors. Working closely with hardware, software, validation, and manufacturing teams, you will develop test content, automation, diagnostics, and characterization capabilities that support silicon bring-up, yield learning, and manufacturing deployment. The ideal candidate will have strong technical foundations in semiconductor test and validation, excellent debug skills, and a passion for improving product quality and manufacturability. The Team The Product Test and Diagnostics team’s role is to detect and manage hardware defects that arise from the manufacture and use of our products. This covers chips, boards and finished systems and takes place both in the manufacturing sites and in the field. Responsibilities and Duties Develop and maintain SLT test content, automation, d

Manufacturing Test Engineer – Server Hardware Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Austin, which will play a central role in Graphcore's work building the future of AI computing. Role Overview We are seeking an experienced Manufacturing Test Engineer to support high-volume server manufacturing from board-level test through system-level production test. This role will work closely with an ODM manufacturing partner to define, implement, validate, and optimize the manufacturing test strategy for L6 board-level products , including ICT, MDA, and Board Functional Test , as well as support L10 system-level manufacturing test . The ideal candidate has strong experience in server hardware manufacturing, Linux-based test environments, diagnostic test coverage, fixture requirements, yield improvement, and root cause corrective action processes. This role requires both technical depth and hands-on manufacturing execution experience, with the ability to drive best practices across test development, factory readiness, quality planning, and ongoing production support. Key Responsibilities Manufacturing Test Strategy and Planning Work with ODM partners to define and execute the manufacturing test strategy for L6 board-level production . Develop and review test plans covering: In-Circuit Test, or ICT Manufacturing Defect Analyzer, or MDA Board Functional Test Diagnostic coverage requirements Manufacturing line test flow Fai

Graphcore Director-Post Silicon Validation (Functional) Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Austin, Texas which will play a central role in Graphcore's work building the future of AI computing. We are developing the next generation of AI compute, a large-scale system-on-chip (SoC) designed to power future high-performance AI systems. Job Summary We have an exciting opportunity to be part of a collaborative, cross-functional development team validating cutting-edge, high-performance AI chips and platforms. You will play a key role in supporting new product introductions and validation. You will lead a team delivering post-silicon validation across the full AI SoC, working across silicon, firmware, and platform levels. The role requires a deep technical understanding, strong hands-on debug experience, and the ability to collaborate effectively with hardware, software, and systems engineering teams. Working within the Validation team, you will be involved with bringing first silicon to life, functionally validating it and working closely with many other teams to help it become a fully characterised and working product, reporting project status/progress to program management on a regular basis. You will have the opportunity to provide technical guidance to other engineering team members. In this role, you can leverage our experience and industry knowledge to architect and drive implementation of continuous improvements to test infrastructure and processes. Th

1418 Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Austin, which will play a central role in Graphcore's work building the future of AI computing. The Electrical Engineer will play a pivotal role in designing innovative hardware systems for AI/ML applications. We are seeking a motivated Electrical Engineer with 2–4 years of experience in schematic capture, PCB design, and server hardware development. This role includes close collaboration with multiple partners to drive designs from concept through mass production. The ideal candidate is comfortable working across organizational boundaries, ensuring design quality, manufacturability, and on-time delivery in a fast-paced environment. Responsibilities: Develop and maintain electrical schematics for various printed circuit assemblies Design and layout multilayer PCBs Work closely with partners to review designs, provide technical guidance, and ensure alignment with system requirements Drive design for manufacturability (DFM), design for assembly (DFA), and design for testability (DFT) Support server subsystem integration Participate in design reviews Support prototype builds, board bring-up, debugging, and validation Track and resolve design issues, including root cause analysis and corrective actions Ensure proper documentation, revision control, and engineering change management (ECO/ECN processes) Requirements: Bachelor’s degree in electrical engineering 2–4 years of experience in schematic capture and PCB design

Power and Performance Validation Engineer About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Reporting to senior leadership within Architecture and Validation, the Power and Performance Validation Lead will drive validation strategy and execution for advanced AI compute silicon and systems. The role is responsible for leading power, thermal and performance validation activities across pre-silicon and post-silicon environments to ensure products meet efficiency, reliability and scalability expectations. This role requires strong technical expertise and collaboration across multiple engineering disciplines to deliver robust validation methodologies, scalable automation frameworks and actionable performance insights. The Team The Power and Performance Validation team sits within the Architecture and Validation organisation and is responsible for validating the performance, efficiency and thermal behaviour of Graphcore silicon and systems. The team supports the full product lifecycle, from early architectural modelling through to first silicon bring-up, characterization and production readiness. Engineers work closely with cross-functional teams globally to debug compl

Staff -Power and Performance Validation Engineer About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Reporting to senior leadership within Architecture and Validation, the Power and Performance Validation Lead will drive validation strategy and execution for advanced AI compute silicon and systems. The role is responsible for leading power, thermal and performance validation activities across pre-silicon and post-silicon environments to ensure products meet efficiency, reliability and scalability expectations. This role requires strong technical expertise and collaboration across multiple engineering disciplines to deliver robust validation methodologies, scalable automation frameworks and actionable performance insights. The Team The Power and Performance Validation team sits within the Architecture and Validation organisation and is responsible for validating the performance, efficiency and thermal behaviour of Graphcore silicon and systems. The team supports the full product lifecycle, from early architectural modelling through to first silicon bring-up, characterization and production readiness. Engineers work closely with cross-functional teams globally to debu

About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Responsibilities and Duties We are seeking a highly skilled System Tests & Diagnostics Engineer to develop, extend, and integrate specialized silicon validation and diagnostics tools for next-generation AI SoCs. Unlike traditional validation roles focused on executing test plans, this position is responsible for developing the diagnostic software and stress tools that expose hardware failures, characterize silicon behavior, and improve platform observability throughout bring-up and validation. You will work closely with Arm engineers to understand and extend existing diagnostics technologies while developing Graphcore-specific capabilities for future AI hardware. Role Summary You will work with existing Arm-developed diagnostics technologies and extend them to support Graphcore's next-generation AI silicon. You will be responsible for developing system-level diagnostics and stress tools that integrate with an existing framework to detect data integrity, computational correctness, performance, and reliability issues across CPUs, AI accelerators, memory, storage, PCIe, firmware, BMC, and other platform components. Examples include silent data corruption (SDC) tests, power transient stress tools, and platform diagnostics, with opportunities to develop new diagnostics as future hardware capabilities evolve. This role requires close collaboration with hardware architects, firmware enginee

About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Responsibilities and Duties We are seeking a highly skilled System Tests & Diagnostics Engineer to develop, extend, and integrate specialized silicon validation and diagnostics tools for next-generation AI SoCs. Unlike traditional validation roles focused on executing test plans, this position is responsible for developing the diagnostic software and stress tools that expose hardware failures, characterize silicon behavior, and improve platform observability throughout bring-up and validation. You will work closely with Arm engineers to understand and extend existing diagnostics technologies while developing Graphcore-specific capabilities for future AI hardware. Role Summary You will work with existing Arm-developed diagnostics technologies and extend them to support Graphcore's next-generation AI silicon. You will be responsible for developing system-level diagnostics and stress tools that integrate with an existing framework to detect data integrity, computational correctness, performance, and reliability issues across CPUs, AI accelerators, memory, storage, PCIe, firmware, BMC, and other platform components. Examples include silent data corruption (SDC) tests, power transient stress tools, and platform diagnostics, with opportunities to develop new diagnostics as future hardware capabilities evolve. This role requires close collaboration with hardware architects, firmware enginee

Mechanical and Thermal Laboratory Technician Position Summary Graphcore is a globally recognized leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data center hardware that provide the specialized processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Austin, which will play a central role in Graphcore's work building the future of AI computing. Responsibilities The Mechanical and Thermal Laboratory Technician is a hands-on technical role supporting the development and validation of advanced AI hardware systems for data center environments. Working as part of a cross-functional engineering team, this individual will be responsible for executing mechanical and thermal laboratory testing, supporting product validation activities, prototype fabrication and assisting with troubleshooting and root-cause analysis of complex hardware systems. Requirements Associate degree in Mechanical Engineering Technology or a related technical field preferred. Equivalent combinations of education, training, and relevant experience will be considered, including experienced non-degreed candidates or candidates with degrees in unrelated disciplines. Minimum of 5 years of experience working in mechanical laboratories, machine shops, test labs, or similar technical environments. Experience with server hardware platforms and data center equipment. Knowledge of Direct Liquid Cooling (DLC) systems and their implementation in server environments. Experience operating forklifts, pallet jacks, and other material-handling equipment. Key Responsibilities Execute mechanical and thermal test plans to validate hardware designs a

About Graphcore Graphcore is a global leader in artificial intelligence computing systems. We design advanced semiconductors and data center hardware that provide the specialized processing power needed to advance AI while improving the efficiency required for broad adoption. As part of SoftBank Group, Graphcore belongs to a family of companies developing transformative technologies. Our AI Engineering Campus in Austin plays an important role in building the hardware platforms that support the next generation of AI systems. The Opportunity As a Systems Engineering Intern, you will contribute to projects that combine hardware, firmware, and software engineering for advanced AI compute platforms. You will work with experienced engineers on subsystem design, laboratory testing, system validation, automation, and performance analysis. The internship provides hands-on experience with modern hardware development and system-level engineering. You will own clearly defined technical tasks with guidance from the team and document your methods, results, and conclusions. What You Will Do Support the design and testing of CPU and high-speed input and output subsystems for advanced compute platforms. Run laboratory tests and measurements to help evaluate performance, power, signal behavior, and reliability. Contribute to system-level validation by creating scripts and tools that streamline testing, data collection, and analysis. Explore emerging input and output technologies, including PCIe 6.0 and 800G Ethernet, and learn how they support advanced computing workloads. Assist with investigations into platform power, cooling, and energy efficiency, including liquid-cooling systems for high-performance processors. Use power meters, oscilloscopes, logic analyzers, or comparable lab equipment under appropriate supervision. Analyze test results, identify unexpected behavior, and work with engineers to reproduce and investigate issues. Collaborate across hardware, firmware, software, m

About Graphcore Graphcore is a global leader in artificial intelligence computing systems. We design advanced semiconductors, software, and data center systems that provide the specialized processing power needed to advance AI while improving the efficiency required for broad adoption. As part of SoftBank Group, Graphcore belongs to a family of companies developing transformative technologies. Our U.S. engineering teams contribute to the hardware and software platforms that support the next generation of AI systems. The Opportunity We are looking for a computer engineering, electrical engineering, or computer science student or recent graduate to join the BMC Development team as a Firmware Engineering Intern. You will work with experienced engineers on low-level and embedded firmware that supports the operation, control, and manageability of advanced compute systems. This internship provides hands-on experience in firmware development, test automation, engineering experiments, and lab-based system testing in a Linux development environment. You will own clearly defined technical tasks with guidance from the team and contribute to production-quality engineering work. Type: 12-week summer internship Timing: May - August (exact dates to be confirmed) Commitment: Full-time What You Will Do Contribute to the design, implementation, and testing of system and embedded firmware. Develop and maintain firmware and supporting software in C, C++, or Python. Support firmware development and debugging in a Linux-based engineering environment. Create automated tests and scripts that improve firmware validation, test coverage, and engineering efficiency. Contribute to continuous integration and delivery workflows for firmware development and testing. Plan and conduct well-defined engineering experiments, record results accurately, and draw conclusions from test data. Support lab setup, system configuration, hardware bring-up, and firmware testing. Use debugging and diagnostic techn

About Graphcore Graphcore is a global leader in artificial intelligence computing systems. We design advanced semiconductors and data center hardware that provide the specialized processing power needed to advance AI while improving the efficiency required for broad adoption. As part of SoftBank Group, Graphcore belongs to a family of companies developing transformative technologies. Our AI Engineering Campus in Austin plays an important role in building the hardware platforms that support the next generation of AI systems. The Opportunity We are looking for a recent graduate or early-career engineer to join the Hardware Platform Development team as a Graduate Systems Engineer. You will contribute to the design, integration, validation, and performance analysis of advanced AI compute platforms. You will work with experienced hardware, firmware, software, mechanical, thermal, and systems engineers throughout the development lifecycle. The role combines subsystem engineering, hands-on laboratory work, test automation, data analysis, troubleshooting, and clear technical documentation. Start: September, 2027 Location: Austin, Texas, USA What You Will Do Contribute to the design, integration, and testing of CPU and high-speed input and output subsystems for advanced compute platforms. Take ownership of defined engineering tasks from requirements and test planning through execution, analysis, and technical review. Develop system-level validation plans, procedures, scripts, and tools that improve test coverage, repeatability, data collection, and analysis. Evaluate platform performance, power, signal behavior, reliability, and interoperability using laboratory measurements and system data. Investigate emerging input and output technologies, including PCIe 6.0 and 800G Ethernet, and assess their use in advanced computing systems. Support platform power, cooling, and energy-efficiency investigations, including liquid-cooling systems for high-performance processor

About Graphcore Graphcore is a global leader in artificial intelligence computing systems. We design advanced semiconductors and data center hardware that deliver the specialized processing power needed to advance AI while improving the efficiency required for broad adoption. As part of SoftBank Group, Graphcore belongs to a family of companies developing some of the world’s most transformative technologies. Our new AI Engineering Campus in Austin will play a central role in building the future of AI computing. The Opportunity As a Graduate Performance Engineer, you will contribute to the design, integration, bring-up, and validation of complex server- and rack-level performance of elaborate, large-scale systems. You will work alongside experienced engineers, software developer, and cross-functional partners while building practical skills in component, system and scale up/out performance optimization and design. Start: September, 2027 Location: Austin, Texas, USA What You’ll Do Support the design, peer review, bring-up, and debug of complex server- and rack-level systems. Assist with modeling, design and evaluation of the complete software and hardware stack identifying performance bottlenecks, possible solutions and testing those outcomes. Collaborate with many different teams across both hardware and software development and testing. What You’ll Bring A bachelor’s or master’s degree in electrical engineering, computer engineering, or a related discipline, completed before the role’s start date. Equivalent relevant education or practical experience will also be considered. Foundational knowledge of software development, hardware architecture and general understanding of performance implications. Hands-on experience gained through coursework, laboratories, internships, research, student projects, or personal projects. Ability to analyze technical problems, document your work, communicate clearly, and collaborate effectively. Curiosity, sound engineering judgment, a

About Graphcore Graphcore is a global leader in artificial intelligence computing systems. We design advanced semiconductors and data center hardware that deliver the specialized processing power needed to advance AI while improving the efficiency required for broad adoption. As part of SoftBank Group, Graphcore belongs to a family of companies developing some of the world's most transformative technologies. Our AI Engineering Campus in Austin plays an important role in building the future of AI computing. The Opportunity As Technical Services Director, you will lead the teams that operate and evolve Graphcore's engineering labs, high-performance computing (HPC) platforms, and data center environments globally. You will be accountable for reliable, secure, cost-effective infrastructure that supports demanding engineering, AI, silicon-development, and validation workloads. This role combines people leadership, infrastructure strategy, operational excellence, capacity and financial planning, procurement, and program delivery. You will partner with Engineering, Information Technology, Security, Finance, Facilities, Supply Chain, customers, and external suppliers. The position is based onsite in Austin and requires travel to company facilities, data centers, and supplier locations, including international travel. What You'll Do Lead, recruit, mentor, and develop the systems administration, lab operations, and technical services teams responsible for the facility supporting global Engineering and Research and Development. Own the reliability, efficiency, protection, safety, supportability, and continuous improvement of engineering labs, HPC systems, and infrastructure facilities. Establish service levels, operating standards, escalation paths, performance measures, monitoring, observability, automation, ticketing, and configuration-management practices. Translate engineering and customer requirements into infrastructure roadmaps, capacity p