Lead Technical Support Engineer 2 in Sydney

We’re looking for a Customer Success Manager (12 month contract) to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while being responsible for user adoption, revenue retention and growth, and customer advocacy. You will actively engage in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics. In this role, you will report to the Senior Manager, Customer Success. WHAT YOU’LL DO: Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products. Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices. Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value. Collaborates with Account Manager to develop account strategies and to identify qualified leads (CSQL) for account expansion. Log feature requests and update customer account notes in Salesforce. Identify and escalat

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking an experienced enterprise account executive to join our enterprise team, driving revenue from Asia’s largest organisations. The ideal candidate will have a history of driving complex enterprise sales cycles, multi threading and senior stakeholder engagement. This is Smartsheet’s most senior frontline sales role in the Asia region and a history of performing with large enterprise accounts is a must. This position is a 12 month fixed term contract, based in Sydney and reports to the Director for Asia Sales. This role has a team go to market approach and has a designated enterprise sales rep driving account activity plus designated solution engineer and customer success manager assisting with account engagement and solution designs. You Will: Strategically engage senior customer stakeholders with a current Smartsheet footprint and drive additional revenue through new solution upsells. Land and expand with new Logos for Smartsheet by selling our full suite of products and services Grow account footprint and revenue to an ultimate goal of a full enterprise wide contract agreement. Pipeline generation and end-to-end sales cycle management with companies above 5000 employee size using the MEDDICC sales framework. Utilise multithreading and consistent lead outreach, as appropriate, within both new logos and existing customers to drive business growth Conduct consultative and cross-functional discovery calls and act as a Consultant to the Customer to identify their needs and align customer

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. The Opportunity Asia-Pacific is one of the fastest-moving enterprise AI markets in the world — and the buyers, competitive dynamics, and adoption patterns in the region are distinct from any other geography Smartsheet serves. Enterprises in APJ are evaluating AI capabilities with urgency, but their buying criteria, integration ecosystems, and trust frameworks differ meaningfully from those in North America or Europe. Smartsheet needs an AI product marketing leader embedded in the region who can translate our global AI narrative into locally resonant positioning that wins. As a Sr Product Marketing Manager on the AI GTM Strategy team, you will be the in-region AI product marketing partner for Smartsheet's APJ sales organization. You will own the regional activation of Smartsheet's AI narrative — including organizational intelligence, agentic workflows, and Model Context Protocol (MCP) positioning — ensuring APJ field teams can lead differentiated AI conversations with enterprise buyers across the region. This is not a generalist PMM role. You will own the intersection of AI product marketing and regional field activation across APJ, working at the pace of a rapidly evolving product surface and a field organization operating in one of the most competitive enterprise software markets globally. This remote eligible role is based in APJ and will report to the VP, AI GTM Strategy. What You Will Own AI Narrative Activation — APJ Execute the regional activation of Smartsheet's global AI narrative across APJ field teams, a

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Our team is looking for a Sales Development Representative (SDR) to join our sales organization. This isn't just about hitting call numbers; it's about strategically identifying, engaging, and qualifying high-value target accounts to generate significant pipeline and fuel Okta's continued market leadership. If you have a hunger for exceeding targets and a desire to work on complex, enterprise-level opportunities, we want to talk to you. This role offers a direct pathway to further your career in a dynamic, fast-growing cybersecurity environment. What You'll Do (Your Impact): Spearhead Strategic Outbound Prospecting: You'll own the identification and engagement of key decision-makers within target enterprise accounts, employing sophisticated, multi-channel outreach strategies (call, email, social selling, video). Generate High-Quality Pipeline: Go beyond lead generation. You'll deeply qualify, nurture, and convert prospects into sales-ready meetings and opportunities for our elite Account Executive team. Become an Okta Evangelist: Master Okta's value proposition and articulate how our solutions address critical business challenges and deliver tangible outcomes for diverse enterprise clients. Collaborate for Success: Partner closely with Account Executives, Field Marketing, and Product Specialists to develop targeted campaigns, refine messaging, and ensure seamless deal progression. Data-Driven Execution: Leverage our best-in-class SaaS toolkit (Salesforce, O

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta’s Public Sector Team is Growing Digital identity is driving transformation across government, and at Okta, our technology and people are at the heart of many of these success stories. On the Workforce Identity side, Okta enables seamless, secure access to the tools government employees rely on daily to carry out critical work. On the Customer Identity side, we empower teams to create engaging, secure user experiences—whether for citizen-facing applications, mobile driver’s licenses, or national digital identity initiatives. With flagship customers across the Australian Federal Government, Okta has established a strong foundation in this market. Our commitment to government customers is further reinforced by our local data centre and IRAP certification, ensuring we meet stringent security and compliance requirements. We are now looking for a dynamic sales leader to build upon this success and drive further growth across Federal accounts. At Okta, we provide our Account Executives with an environment where they can contribute from day one, supported by a world-class onboarding program and continuous opportunities for learning and development. Your work will make a tangible impact—shaping the future of digital identity and driving positive social outcomes. As Our Leader in Public Sector for Federal, You Will Define and execute a long-term vision, strategy, and targets to drive growth across Australian Federal Government accounts. Lead and align a high-per

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Okta Vision Okta’s vision is to enable anyone to safely use any technology by providing a secure, highly available, enterprise-grade identity platform. Our technology secures billions of workforce logins each year. At Okta, we empower our Account Executives from day one with a world-class onboarding experience, ongoing development, and a culture of support and collaboration. The Opportunity: Enterprise Account Executive We are looking for a high-performing, self-motivated Account Executive with a passion for cybersecurity and helping organisations protect against evolving identity threats. As an Enterprise Account Executive at Okta, you will work closely with C-suite decision-makers to demonstrate how our platform drives secure, seamless access across their workforce. Your focus will be on both new business acquisition and expansion within our existing customer base. What You’ll Be Doing: Define and execute a clear territory plan with long-term strategic goals and growth targets. Lead a cross-functional virtual team, including Partners, Solution Engin