Senior Technical Release Manager in Australia

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they deserve answers that go deeper than a knowledge base link. We're looking for an APAC Technical Support Engineer based in Australia to join our global Support Engineering team. This role is designed to overlap with our San Francisco headquarters; Monday thru Friday 9AM-5PM AEST. We are architecting the Technical Support engine . We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles. Sentry Support Engineers aren't just clearing queues; they are Orchestrators . You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a develo

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. We are looking to speak to candidates who are based in Melbourne for our hybrid working model. Key Responsibilities Customer Advisory Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their Mon

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. We are looking for a highly technical Senior Staff/Principal Engineer to lead the porting and enablement of critical AI workloads. You will be a primary driver in migrating compute workloads to RISC-V architectures, ensuring our hardware is optimized for real-world application performance. The ideal candidate has a strong background in DevOps, workload porting, or application enablement . While this is an individual contributor role at its core, you will have the opportunity to grow and lead a small, specialized team over time as our workload migration efforts scale. This role is remote, based in the United States or Australia. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this post

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Senior Solutions Consultant If you have that special mix of DNA that makes an extraordinary Senior Solutions Consultant (SSC) – the blend of great business savvy and technical prowess – then we are a match made in heaven! As a key member of our New Relic Solutions Consulting (NRSC) team, you will be responsible for understanding a client’s business challenge and technical environment through deep levels of discovery and engagement. You will present technology solutions to solve these business challenges and build confidence in the New Relic platform capabilities through value alignment and clear differentiation. As the domain expert on New Relic you will help drive the ‘Technical Win’ in accounts by removing all technical objections in the sales cycle through your depth of technology skills and business acumen to provide clear business value. You will be responsible for driving revenue for our New Relic platform with the the support and partnership of Sales, Product Management and our e

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Customer Engineering Team Mixpanel’s Customer Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value, and serve as the technical counterpart to our Sales organisation to deliver on that value. You will partner closely with Account Executives, Customer Value Architects, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers’ organisations, help manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer’s Mixpanel investment. About the Role Our Customer Engineers are inquisitive, nimble, and able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, while also communicating the business value of our product to senior executives. In your first month, you’ll become a Mixpanel expert—both in features and functionality as well as implementation. You’ll shadow customer ca

As a Senior Solutions Engineer, you will be the primary technical resource for our ANZ Accounts team. You will share your product and technical expertise across security and observability use cases, through presentations, product demonstrations, and technical evaluations (Proof Of Values). As the technical expert, you will work with clients to understand their requirements and pain points, then design the right solution for their business needs. During the sales cycle you will guide customers through POVs, demonstrating Sumo Logic’s ability to meet and exceed their requirements and building a positive relationship that will provide continuous value to our customers. Finally, you will have the opportunity to work cross-functionally with our Product Management and Engineering teams to share your knowledge and experiences to ultimately improve our business and our customers’ success. We seek talent who wants to leverage their technical and people skills to help deliver solutions to clients directly and become a trusted advisor in the process. Above all else, you should be highly self-motivated and extremely curious to learn more Sumo Logic and the vast problems that it can solve. Responsibilities Partner with the Account Executives / Account Managers to understand customer challenges and mains, and articulate Sumo Logic’s value proposition, vision, and strategy to customers Technically close complex opportunities through advanced competitive knowledge, technical skill, and

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! Our Solution (Pre-Sales) Engineers are the primary technical field experts, responsible for actively driving and managing the technical components of a sales engagement. This includes explaining Couchbase advantages and differentiators, and how our Couchbase solutions stack meets these customer challenges, all while getti

Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence. You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder. What you’ll do here Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups Solve incoming technical support requests in a timely manner, including urgent, high-severity cases Communicate clearly and tactfully with customers throughout the support lifecycle Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved Identify and communicate product usage trends, bugs, and feature requests Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls Document customer activity in accordance with internal and external security standards Guide and mentor new team members on support processes and procedures Contribute to product documentation, customer knowledge base articles, and best practice guides Improve support processes, tools, and workflows in collaboration with the broader team Participate in a periodic on-call rotation for productio

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About The Role: We are looking for a Senior Manager of Solutions Architecture to join and lead our our APAC SA team. In this role, you will be responsible for leading a team of Solutions Architects who support our sales teams across pre and post sales. You will drive technical excellence, mentor the team, and partner closely with sales leadership to win new business and expand existing accounts. This position will be based in Sydney, Australia. What You Will Do: Lead, develop, and manage an APAC SA team, including training and career development. Ensure technical excellence across the pre and post sales cycle. Provide hands-on support for key accounts as needed (presentations, architecture reviews, migration plans). Oversee and coach SA engagement on strategic accounts and critical deals. Partner with our engineering org to provide product feedback from the field. Develop repeatable plays from trends your are seeing across your team. Track and report SA performance to Sales and Field Engineering leadership quarterly. Own org planning, staffing, budget

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for an experienced Senior Solution Engineer based in Canberra to drive growth and technical strategy within the Australian Federal Public Sector . In this role, you will be dedicated to solving our government customers' most complex data challenges and closing large, impactful deals. This is an office- and customer-facing role requiring high in-person contact with key stakeholders across Canberra (this is not a remote position). You will work hand-in-hand with our sales team and channel partners to understand customer requirements, build trusted executive relationships, deliver compelling value-based demonstrations, lead enterprise Proofs of Concept (PoCs), and ultimately secure new business. As a Snowflake Senior Solution Engineer, you share our passion for reinventin

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Mission The Global Revenue Enablement (GRE) organisation exists to equip every audience in our ecosystem — field sellers, technical specialists, and partners — with the clarity, content, and skills they need to execute with speed and consistency. But enablement doesn't stop at the field. The fastest path to consumption is a customer who knows exactly how to use what they've bought. That's where Customer Activation comes in. We're building a function that embeds education directly into the account motion — not as a post-sale afterthought, but as a deliberate strategy to accelerate time-to-value, reduce friction in expansion conversations, and protect consumption in accounts that matter most. As the Customer Activation Partner Lead for APJ, you will own this motion across one of Sn

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Senior Solutions Engineer — Perth Snowflake is growing fast, and we are looking for a Senior Solutions Engineer to join our ANZ field team in Perth . In this role, you will partner closely with Sales, Product, Engineering, and Marketing to help customers understand, evaluate, and realise the value of the Snowflake AI Data Cloud. This role is aligned to a major enterprise account in the Perth market and is well suited to a strong technical operator who combines customer-facing confidence with practical execution capability. While data architecture depth remains important, this role is especially suited to someone who can build trust on the ground, drive technical progress within complex customer environments, and help uncover new opportunities over time. Experience or strong interest

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Solutions Architect in GitLab's ANZ team, based in Melbourne, you'll be a trusted advisor to GitLab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Senior Manager, Solutions Architecture - ANZ at GitLab, you'll manage a distributed team of Solutions Arc

We are looking for an experienced Senior Partner Manager to build and accelerate growth with our top Security focused channel & MSSP partners in APAC. Our ultimate goal is building channels and alliances that accelerate customer adoption and revenue of Datadog Cloud Security platform offerings. Our Security Partner Manager will identify, onboard and establish joint sales and GTM acceleration with the regions to Security-focussed SIs, VARs, MSSP and Consultancies, supported by a brand new Partner Program, partner investments, and a strong team of Partner Solution Architects, Marketers, and Success Managers. This is a high-visibility role, and a great opportunity for you to join a high-growth cloud software company and help blaze the path for our company's long-term portfolio expansion. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Oversee Datadog Security Partner Program rollout, including driving focussed investments, commercial management, and contracting. Recruit and onboard new security focused partners aligning to Datadog’s Ideal Partner Profile Act as a Datadog Security SME, expertly articulating technical capabilities into differentiated business value for partners and customers Work with partners to develop partner-led insertion points, i