Customer Experience Associate in Canada

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About the Role & Team We’re looking for an Engineering Manager to lead the Data Infrastructure team within Statsig Experiment at Amplitude. You will lead a multidisciplinary team of software engineers, data engineers, and data scientists responsible for the systems that power experimentation at scale. The team owns three critical areas: Data ingestion: Collecting and importing experiment exposures, custom events, OpenTelemetry data, and real user monitoring data across SDKs, streaming systems, cloud storage, and customer data warehouses. Data computation: Building distributed computation systems that transform raw data into accurate, timely experiment results. Stats engine: Developing and productionizing the statistical methods that help customers make trustworthy decisions from their experiments. This is not a traditional data engineering management ro

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Data Scientist Overview: Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. The Cyber and Intelligence Solutions team is responsible for innovation, development and management of our products and services to address evolving risk and security needs for all of Mastercard’s customers across the world including Banks, Merchants, Fintechs and of course consumers. The Lead Data Scientist will be a key contributor in helping Mastercard develop and deliver actionable insights and products to help issuers, acquirers and merchants reduce fraud. What will you do? -You will be a key player in helping Mastercard extract value from existing data sources in order to better understand, detect and prevent fraud. -Use your data science expertise and skills to analyze worldwide fraud data to gain insights regarding fraud. -Apply modeling techniques to identify and understand fraud to protect the MasterCard payment network. -Build and manage new fraud related products and services that will provide value to our customers and increase revenue. All about you: <br

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta Workflows is the secure, no-code automation platform that empowers organizations to build identity-centric workflows across cloud applications — all without writing code. Our intuitive drag-and-drop interface allows enterprises to automate complex business processes at scale, enhancing productivity, enforcing security, and simplifying IT operations. Customers like Netflix, MGM, and NTT rely on Workflows to automate high-impact identity scenarios with speed and confidence. As we continue to scale, we’re investing in extensibility, developer experience, and performance. Join us to help shape the future of cloud automation and low-code development. Position Description We’re hiring a Staff Full-Stack Engineer to join the Integration Builder team within Okta Workflows. This team owns the core no-code surface that enables both internal teams and third-party developers (ISVs) to build powerful integrations and automation experiences with ease. As a Staff Engineer, you’ll lead initiatives that span front-end and back-end services — delivering performant, secure, and scalable features. You’ll help define architecture, drive implementation, and collaborate closely with Design, PM, and Platform teams. You’ll also work directly with our technical architects to help shape what we build — and how we build it. This is a high-impact role in a growing, strategic product area with strong executive visibility. Role Details: Design, build, and maintain end-to-end feature

About the Team The Consumer Engineering Team is responsible for helping consumers discover and order everything they love globally. Our work spans the entire consumer journey across homepage, search, store discovery, item exploration, checkout and post checkout. We aim to craft a hyper-personalized, delightful and frictionless experience for millions of our customers. About the Role As a Senior Staff Machine Learning Engineer on Core Cx, you will set the personalization (P13n) strategy for the entire consumer shopping journey and bring that strategy to life. You will use our robust data and machine learning infrastructure to implement new ML solutions to make the consumer search experience more relevant, seamless, and delightful across restaurant, grocery, retail and all business at DoorDash . You will modernize the recommendation system leveraging AI. You will demonstrate a strong command of production level machine learning, experience with solving end-user problems, and collaborate well with multi-disciplinary teams. You're excited about this opportunity because you will… Drive the engineering vision, strategy, and execution for an organization of 150+ Grow, build, and nurture impactful business-focused product engineering teams. Scale the team by developing leaders internally and attracting world-class talent Mentor and guide a fast-growing organization in setting the right architectural patterns, working with various vendors in the space, and making judicious investments in the right areas anticipating what the company needs a few years down the road. Partner with Business, Product, and other Engineering teams to transform DoorDash from local commerce to agentic commerce We're excited about you because you have… B.S. or M.S. in Computer Science or equivalent. 10+ years of industry experience developing machine learning models with business impact, and shipping ML solutions to production. Proficiency in using AI coding tools (e.g., Claude Code) in th

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? Design and implement novel research ideas, ship state of the art models to production, and maintain deep connections to academia and the government. We have one of the highest ratio of compute to engineers in the world. We do not delineate strongly between engineering and research. Everyone will contribute to writing production code and conducting research depending on individual interest and organizational needs. We have all the compute, data, and talent available for you to do your best work. As a Member of Technical Staff - Sovereign AI, you will: Design, build and scale agentic AI systems for serving mission critical use cases. Research, implement, and experiment with ideas on our supercompute and data infrastructure. Learn from and work with the best researchers in the field. Execute across the full AI stack and ship products to serve public interest. You may be a good fit if you have: Canadian citizenship and eligibility for security clearance ( required for this role ). Extremely strong software engineering skills. Proficiency in Python and related ML frameworks. Experience training, evaluating, and using (

Who we are About Privy Our mission is to make privacy and user ownership the default online. We build simple, flexible application programming interfaces (APIs) and tools that help developers create products on crypto infrastructure. Privy provides the abstraction and infrastructure layer above wallets, integrating across blockchain networks, third-party providers, and Stripe products such as Treasury and Link. We solve complex technical problems while using Stripe’s global reach to support customers including Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo. Our technology powers experiences for both mainstream users and crypto-native audiences. Learn more: [Privy and Stripe: Bringing crypto to everyone ] About the team The Account Executive, Product team connects Privy’s technology with companies building new products across fintech and crypto. The team works closely with Product, Engineering, and Go-to-Market partners to understand prospective customers’ needs, shape technical and commercial solutions, and turn market insights into product and sales strategy. Its focus includes priority segments such as neobanking, payments, and brokerages. What you’ll do As an Enterprise Account Executive you’ll own complex enterprise sales cycles and help expand Privy’s work with companies across fintech and crypto. You’ll build relationships with senior commercial and technical stakeholders, develop new opportunities, and help refine Privy’s enterprise sales approach. You’ll also contribute to Privy’s global growth strategy and represent the company at industry events. Responsibilities Partner with the Head of Go-to-Market (GTM) to build and close a strong pipeline of enterprise prospects. Develop and test outbound campaigns based on market and customer feedback. Manage a pipeline across multiple ideal customer profiles. Build deep expertise in Privy’s products and lead discovery calls with fintech prospects to understand their needs and explain Privy’s value. Own

Who we are About Privy Our mission is to make privacy and user ownership the default online. We build simple, flexible application programming interfaces (APIs) and tools that help developers create products on crypto infrastructure. Privy provides the abstraction and infrastructure layer above wallets, integrating across blockchain networks, third-party providers, and Stripe products such as Treasury and Link. We solve complex technical problems while using Stripe’s global reach to support customers including Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo. Our technology powers experiences for both mainstream users and crypto-native audiences. Learn more: [Privy and Stripe: Bringing crypto to everyone ] About the team The Account Executive, Product team connects Privy’s technology with companies building new products across fintech and crypto. The team works closely with Product, Engineering, and Go-to-Market partners to understand prospective customers’ needs, shape technical and commercial solutions, and turn market insights into product and sales strategy. Its focus includes priority segments such as neobanking, payments, and brokerages. What you’ll do As an Enterprise Account Executive you’ll own complex enterprise sales cycles and help expand Privy’s work with companies across fintech and crypto. You’ll build relationships with senior commercial and technical stakeholders, develop new opportunities, and help refine Privy’s enterprise sales approach. You’ll also contribute to Privy’s global growth strategy and represent the company at industry events. Responsibilities Partner with the Head of Go-to-Market (GTM) to build and close a strong pipeline of enterprise prospects. Develop and test outbound campaigns based on market and customer feedback. Manage a pipeline across multiple ideal customer profiles. Build deep expertise in Privy’s products and lead discovery calls with fintech prospects to understand their needs and explain Privy’s value. Own

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The International engineering team's mission is to expand Robinhood's products globally and scale our platform to support millions of new customers in diverse markets. We build and maintain experiences across onboarding, funding, account setup, localized product experiences, growth incentives, and platform capabilities to operate in new jurisdictions. Our engineering team partners closely with product, design, compliance, marketing teams, along with an array of platform engineering teams to launch new products and optimize user acquisition globally. We prioritize technical rigor, system reliability, and quick execution to deliver reliable products to our growing customer base. Our culture is centered on clear communication, strong team partnership, and a commitment to helping people manage their financial lives! As an Engineering Manager , you will lead a team of software developers to drive some of Robinhood’s most important international launch initiatives. You will be responsible for driving the architecture and execution required to launch crypto and other financial products in new regions, while shaping the reusable systems that make future launches faster, safer, and m

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Offensive Security Engineer on the Application Security team within Security, you'll pioneer how Coinbase uses frontier AI models to scale vulnerability discovery, red team AI systems, and automate security workflows. This role bridges traditional penetration testing with next-generation AI-augmented offensive security, directly accelerating our ability to protect products and customers. You'll own the development of AI-driven security tooling and collaborate across Vulnerability Management, Offensive Security, and Incident Response to fundamentally shift how we operate. What you'll do: Build, deploy, and maintain custom security scanners that leverage frontier models to detect vulnerabilities at scale across Coinbase's product surface. Lead red teaming efforts against internal AI systems, including jailbreak testing, prompt injection analysis, and tool abuse simulation. Develop AI-driven automation for vulnerability triage, validation, and remediation workflows to accelerate the bug bounty and vulnerability response pipelines. Partner with engineering teams to prioritize, remediate, and verify fixes for critical vulnerabilities discovered through AI-augmented and manual testing. Mentor junior security engineers on integrating AI into offensive security workflows to scale team capabilities. Required Skills and Experience: 3+ years of experience in application s

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why This Role? We're seeking an experienced Program Manager to join Cohere's customer-facing Program Management team, with a focus on Canadian public sector and defence accounts. This is a highly specialized role requiring an individual who understands technical program delivery, the technical complexity of frontier AI models and the unique requirements of government and defence organizations. You will be the critical bridge between our cutting-edge AI capabilities and the specific needs of Canadian federal departments, provincial agencies, Crown corporations, and defence organizations. You'll navigate complex procurement processes, stringent security requirements, data sovereignty concerns, and regulatory compliance while ensuring our customers successfully deploy and scale our AI solutions. In this role, you'll collaborate with our Strategic Customer team, Applied ML (AML) Engineering, Forward Deployed Engineering (FDE), Platform, Product, and Go-to-Market teams, serving as the technical program lead and trusted advisor for our most sensitive and high-impact government engagements. Location: Ottawa (preferred) or Montreal or T

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is looking for a talented Staff Product Designer (you!) who shares our passion for bringing simple, yet powerful product experiences to our enterprise admins. At Okta, we're building a world where anyone can safely use any technology, and we're specifically focused on protecting the future of work. We bring simple and secure access to people and organizations everywhere, promising to not only protect the identities of our customers' workforce and users, but to ask, “what more can we make possible?” Which is where you come in! ​​As a Staff Product Designer for Okta, you’ll work with a globally distributed design team to apply your craft and expertise on a range of products and services. Our culture provides the opportunity to explore the technologies we’re researching and investing in. Some of your work will be functional, practical user experience design, where you will help our design team drive cohesive user experience across Okta’s portfolio of products. Other work will be speculative, generative explorations that you carry out in collaboration and partnership across the organization to flesh out, frame, and help prioritize solutions in an ever-evolving and complex, often ambiguous, problem space. Finer print You will lead user experience strategy and execution for our Okta Research & Development (ORD) business unit. Specifically, ORD will solve every identity use case at work – for all types of people (employees, business partners, contra

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English and in Portuguese, spoken and written . The Difference You Will Make: The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below are not exhaustive. Given the fast

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English, spoken and written. The Difference You Will Make: The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of t

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About The Role & Team The Senior Marketing Analyst will be a strategic analytics partner to the Marketing organization, helping leaders understand performance, identify opportunities, and make better decisions through data. Reporting to the Director of Marketing Operations, you'll bring strong B2B SaaS analytics expertise to marketing planning, performance measurement, and business insights. You'll work closely with Marketing, GTM Analytics, Sales Analytics, Customer Success Analytics, and FP&A to connect data across the funnel and translate it into actionable recommendations. This is an opportunity to have a meaningful impact on how Amplitude measures and drives efficient GTM growth. As a Senior Marketing Analyst, you will: Turn data into actionable marketing insights: Analyze marketing performance and funnel trends to identify what's w