Customer Experience Systems Senior Associate in Toronto

About the role There’s a wide gap between an agent that works in a demo and one that works across millions of live transactions. Closing it is the job. You’ll embed with the teams and customers who depend on AI — risk, fraud, collections, payments, support, developer experience — and design, build, and ship agentic systems into their production environments. You’ll also help build the platform underneath: Paytm’s AI inference platform (Pi) and the agentic runtime, orchestration, and tooling that lets agents reason, plan, use tools, and run multi-step workflows safely.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers to perform their best. We are looking for a product-minded engineer who wants to build and improve products that sit at the center of the core driver experience. Products you drive will solve pain points that matter most to drivers by streamlining key interactions, reducing friction, and creating systems that feel intuitive, fair, and supportive. As an engineer at Lyft, you'll collaborate with teams like product, data science, analytics, and operations on code that empower us to iterate quickly, while focusing on delighting our passengers and drivers. Responsibilities: Design and implement backend features end-to-end with clear ownership, delivering well-scoped work from technical design through to production with moderate guidance from senior engineers Write clean, reliable, well-tested code that meets team standards and holds up in code review Participate actively in code reviews, giving specific and constructive feedback while continuing to develop your own review instincts Debug and resolve issues across backend services including performance bottlenecks, reliability problems, and data integrity issues Collaborate with product managers, designers, and partner engineering teams to clarify requirements and surface technical constraints early Contribute to technical discussions and help evaluate implementation approaches for new features Write unit and integration tests for your own code and develop familiarity with the team's broader testing and observability practices Address technical debt and make incremental improvements to existing services as part of regular development work Participate in on-call rotations, respond to production incidents, and support teammates in mitigating custome

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? This role is for people who love building tools for their coworkers. The Internal Applications team creates tools that help us create better models. In this role you will collaborate with internal stakeholders, which include annotators, ML researchers, product managers and more. Join our team of builders who create tooling that will pave the way for the next generation of large language models! As a Full-Stack Software Engineer on the Internal Applications team, you will: Work with a small talented and enthusiastic team of software engineers Contribute to delightful experiences for our user-facing products, meticulously crafting code for browsers and servers Collaborate and grow with your engineering colleagues of all levels through direct pairing sessions, architectural designs, documentation and talks Identify and remove roadblocks to enable your team to increase its engineering velocity. Build resilient systems that are mission-critical Keep up with the cutting edge and adopt new technologies to improve performance and reliability You may be a good fit if: You have experience shipping products with a large numb

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our Infrastructure team is passionate about building software to solve problems at massive scale. We do this often, and when we believe our solution is worth sharing with the community, such as Envoy Proxy , we open source our ideas for the benefit of others. As a Infrastructure Engineer at Lyft, you will run our Production Infrastructure by monitoring system availability and take a holistic view of our platform health. You will build software and platforms to automate infrastructure platform operations and management. By measuring and monitoring our operations you will seek opportunities to optimize our systems in order to push our platform forward, anticipating our customers' needs in order to continually improve the platform. You will provide Lyft partner teams with operational support to help them build robust large scale distributed systems. About the Team Data Pipelines is at the heart of all critical data flowing through Lyft supporting hundreds of services that impact millions of drivers and passengers every day. Our team’s mission is to empower Lyft engineers to self-serve in building and maintaining data pipelines as needed to support products that deliver the world’s best transportation experience. We leverage a variety of technologies to store, stream and manage data making it available to our internal customers. Responsibilities: Maintain and analyze metrics from; operating systems; control planes; and applications to assist in fault detection and performance enhancement Design, develop and deploy tooling and systems that continually improve the reliability, scalability and efficiency of our platform Balance feature development speed and reliability with service-level objectives Operate and improve our Infrastructure using industry best practices and tools Participate in design and

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? North is Cohere's cutting-edge AI workspace platform, designed to transform how enterprises leverage AI. It provides a secure, customizable environment that enables organizations to deploy AI solutions while maintaining strict control over sensitive data. The North app is deployed directly to customers in highly regulated industries, delivering a seamless experience that empowers teams to work efficiently and securely at their best. We're seeking iOS and Android experts to join our close-knit team, where you'll drive exceptional impact on mission-critical projects. As a Senior Mobile Engineer, you will: Build and ship features for North, our AI workspace platform Collaborate with UI/UX designers to implement interface elements As security and privacy are paramount, you will sometimes need to re-invent the wheel, and won’t be able to use the most popular libraries or tooling Collaborate with researchers to productionize state-of-the-art models and techniques Research new technologies and best practices You may be a good fit if you: Have shipped (lots of) Android and iOS code (Kotlin, Swift) in production Built nati

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the role. We’re building the next generation of agentic AI infrastructure at Cohere. This team sits at the intersection of ML systems, distributed infrastructure, and developer experience, creating the platform that powers autonomous AI agents at scale. You’ll work on hard, forward-looking problems with few established patterns, including secure code execution, agent state management, model routing, identity and authentication, and resource management for long-running agent workflows. This role is a strong fit for someone who combines systems depth with ML intuition. You should be comfortable building reliable infrastructure, thinking through distributed systems tradeoffs, and understanding how emerging agentic capabilities shape platform design. What you’ll work on. Secure execution environments for agent-generated code Identity, authentication, and trust boundaries for agents Model routing and orchestration across different model types and environments Rate limiting, quotas, and resource management for agent workflows State management, memory, and filesystem abstractions for agents. In this role you will: Turn emerging M

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Revenue Strategy and Operations Team Revenue Strategy & Operations sits at the heart of our organization, driving operational excellence across our entire revenue organization. As part of Okta's Business Operations team, we amplify the impact across our rapidly growing Sales, Presales, Customer Success, Technical Account Management (TAM), and Renewals organizations by ensuring each function has the insights, tools, and processes to run effectively and efficiently. The team establishes rigorous standards and processes, and scales customer-centric operations to support our growth targets across the entire customer lifecycle. The Customer Success Operations Manager Opportunity In this role, you will design, refine, and continuously optimize our Customer Success Management Systems, bridging the gap between corporate strategy and regional execution to maximize Net Revenue Retention (NRR). You'll establish operations rigor and standards across the CX organization, ensuring that global and local standards are consistently adhered to while supporting growth objectives. You’ll be the primary operational partner to the AMER VP of Customer Success and senior CX leadership, and will also coordinate with adjacent teams including Technical Account Management (TAM), Renewals, Support, and Professional Services. This is an ideal opportunity for an experienced, highly collaborative operations professional with exceptional analytical skills and a growth mindset to ma

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the role The App Runtime team is building a platform that lets every Snowflake user go from an idea to a live, deployed web application (Node.js first) in minutes. We own the end-to-end experience of building and running apps, from Cortex AI-assisted development to deployment in a secure, scalable infrastructure. Apps built on the platform inherit Snowflake's security, governance, lineage, and access controls by default. See Deploy Faster with Snowflake Apps . As a Senior Full Stack Engineer, you will drive initiatives that span our product areas and tech stack. It’s a high-impact role - you will work on an early-stage, public-preview product. Your work will directly shape the product experience developers rely on. This role requires a unique combination of deep hands-on expertise with web frameworks, great UX design instincts, customer obsession and collaboration with backend teams. Responsibilities Build the AI-assisted, agentic development experiences that power App Runtime, spanning the full tech stack - React, Go, Python, and Java Stay deeply hands-on by authoring technical and design specs that consider the system holistically (frontend and backend) and implementing critical code Partner directly with customers, i.e. developers building Snowflake Apps, translati

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Role and Team Context The Senior Product Manager for the UI Platform is a high-impact individual contributor role, serving as a cornerstone for Okta's global user experience infrastructure. Joining the Product Platform group, you will own the foundational architecture that ensures every Okta product is elegant, scalable, and performant. Your role extends across owning the UI framework, design systems, localization/globalization frameworks, and accessibility (WCAG) standards, you provide the critical infrastructure that enables a cohesive, high-quality experience for Okta Workforce Identity products. Key Responsibilities Technical Product Vision : Define and champion the technical evolution of the Okta UI framework. Ensure the platform serves as a single source of truth for core administrative experiences across Okta products. Platform Roadmap Ownership : Prioritize and execute a complex roadmap across design systems, globalization, and accessibility. You will balance the needs of multiple product lines to ensure a unified developer and end-user experience. Strategic Cross-Functional Collaboration : Partner with global engineering, design, and research teams to deliver infrastructure that supports Okta’s massive scale. Ecosystem Synthesis : Engage with global customers and internal stakeholders to synthesize complex requirements into broad-value features that support a diverse, international ecosystem. Data-Driven Developer Experience : Leverage product data

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Robinhood Wallet team’s mission is to democratize access to financial services worldwide by leveraging DeFi protocols and Robinhood Chain! We build secure, intuitive, and decentralized products that enable our users to custody and manage their digital assets. Our team works at the intersection of traditional finance and web3, driving progress in cryptocurrency and blockchain applications. We work closely with product managers, product designers, and backend engineers to deliver highly reliable, high-performance systems for customers worldwide. We pride ourselves on a culture of shared learning, high technical standards, and respectful collaboration. As a Senior Android Developer , you’ll build and own new product features for the Robinhood Wallet Android app. You will develop reliable and secure solutions to deliver a high-quality trading experience for cryptocurrencies and tokenized stocks, including perpetual futures, to customers worldwide. In this role, you will take lead responsibility for designing scalable mobile architectures, defining code standards, and maintaining high-quality codebases. You will collaborate closely with client engineers, backend develop

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta's App Primitives team owns the shared building blocks that span data structures to UI: comments, notifications, event logs, feature flags, and task management. We own the general infrastructure; product teams own the logic built on top. Getting this layer right unlocks velocity for every team at Vanta. As the Engineering Manager, App Primitives at Vanta, you'll lead the team building the shared product primitives that every Vanta product team depends on, owning the infrastructure layer that makes collaboration, communication, and core workflows possible across the entire platform. Our Engineering Managers develop and grow high-performing teams that deliver significant value to our customers and enable our business to scale. This role sits at the intersection of technical architecture and team development, with real authority to set direction and grow a world-class platform team. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as an Engineering Manager at Vanta: Lead and grow the App Primitives team, owning hiring, team health, delivery, and the development of senior engineers and technical leads Own the strategy and roadmap for Vanta's shared product primitives: comments infrastructure, notifications platform, event log, feature flag system (Statsig), and task management Define and steward the interface model between App Primitives systems and product teams, ensuring product teams can build on top of shared infrastructure quickly and safely, without owning the underlying systems themselves Partner closely with product engineering leaders across Vanta to surface developer ne

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Okta Privileged Access Management (PAM) is an identity-centric approach to a common and critical privileged access use case. Our elegant Zero Trust architecture is purpose-built for the modern cloud and helps customers solve challenging security and operations pain points at scale. We are looking for a software engineer to join our fast-growing team with a focus on scalability, reliability, and enhancing the core building blocks of the product. In this role you will: Be deeply involved in evolving the core architecture of PAM. Work in our product development teams to build scalable, composable components of our platform. Be responsible for designing and implementing scalable architecture patterns. Delight our customers by providing world class UX using our React-based design system Design and build APIs that customers rely on for access to production infrastructure. Work on backend components written in Go and frontend components written in React. You might be a good fit if you: Have 3-5 years of software development experience with a background in Golang or similar programming languages. Proficient in React or similar front-end UI stacks. Experienced working with relational databases like PostgreSQL or similar RDBMS technologies. have the ability to complete a feature end to end from designing database models to backend APIs and frontend UI components. Experienced working with any cloud provider such as AWS, GCP or Azure. Thrive in a collaborativ

About the Role: We're seeking a Director of Product Support Operations to lead the team that runs how Tubi's Tech Org plans, executes, and ships. PSO is a deliberately lean, AI-first team of Technical Program Managers and Customer Experience specialists built around three durable jobs: orchestrating agentic systems, people, and the cross-team programs that land Tubi's most complex initiatives for over 100 million monthly active users. You will own the Tech Org's most complex, company-level programs, spanning live events, platform integrations, monetization, and financial operations, along with the agentic systems that carry the org's operational load. You will also own the customer experience function end to end and run the Tech Org's operating cadences, including planning cycles, executive business reviews, and org-wide communications. You'll work closely with engineering, product, design, data science, and finance leaders as a trusted executive partner. This team consists of builders, not just coordinators. If you're passionate about building with AI rather than coordinating around it, landing complex programs at company scale, and developing world-class talent while staying hands-on yourself, this is the role for you. This is a hybrid role based out of our San Francisco, New York, Los Angeles, or Toronto offices. What You'll Do: Define the multi-year strategy and 12-month roadmap for Product Support Operations, aligning the portfolio with company objectives Lead, develop, and recruit high-performing Technical Program Management and Customer Experience team members, setting a high bar through direct feedback and rigorous performance management Operate as a player-coach: personally design, ship, and maintain agentic workflows and lead high-stakes programs while modeling the builder-TPM standard for the function Own execution of the Tech Org's most complex, company-level programs spanning multiple organizations and external partners, with impact validated by metrics

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Marketplace teams are at the heart of our products and decision-making, owning everything from rider pricing to driver earnings, incentives, and efficient matching. We’re looking for passionate, driven engineers to build systems that empower our riders and drivers to have the best transportation experience possible through prediction, adaptivity, and personalization. We’re looking for someone who is excited about working in a fast-paced, innovative, and impactful environment to create reliable solutions to distributed computing, ML, and data problems. The Pricing team is a centerpiece of Lyft’s Marketplace org, determining prices for all rideshare products and supporting new initiatives. Rider Engagement develops rider-facing engagement levers and optimizes user pricing experience to drive both short term and long term business outcomes. We work with Product & Science to solve and implement complex pricing requirements, balancing the needs of riders, drivers, and the business goals. As an owner of one of the most critical flows in the company, you will work on a wide array of challenges such as latency-sensitive concurrency problems, large scale distributed systems, and experimentation. If you’re interested in playing a large part in demand / supply management and improving the Lyft customer experience, this could be a great fit for you. Responsibilities: Drive high-impact projects and innovate new solutions to provide the best user experience. Work closely with cross-functional teams and partner teams to develop solutions based on technology and business needs, and advance team’s goals and priorities Independently lead features from idea to positive execution and launch Unblock, support and communicate with internal partners to achieve results Write well-crafted, well-tested, readable, maintaina

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Machine Learning is at the heart of Lyft’s products and decision-making. Machine Learning Engineers at Lyft operate in dynamic environments, moving quickly to build the world’s best transportation solutions. We tackle a wide range of challenges, from pricing and marketplace frameworks that ensure reliability and competitiveness, to agentic AI platforms that automate analytical workflows, to behavioral detection systems that protect the integrity of our network. We operate at the intersection of applied ML and real business impact, shipping models that directly influence revenue, rider experience, and partner trust. Lyft Business builds products that help organizations move the people who matter most—employees, customers, patients, and guests—easily and efficiently. Our offerings include Business Travel, Lyft Pass, and Concierge (for healthcare and non-healthcare rides), enabling companies to manage transportation at scale through APIs, integrations (e.g., Concur, Expensify), and dedicated tools. These platforms power high-impact B2B use cases across corporate travel, healthcare access, customer experience, and community programs. We're looking for a Machine Learning Engineer to design, build, and deploy ML systems across Lyft Business. This is a high-scope role: you won't be siloed into one problem area. Instead, you'll move across pricing algorithms, fraud and behavior detection, agentic AI systems, and emerging ML applications as the business evolves. You'll write production-quality code, own models end-to-end from prototyping through deployment, and collaborate closely with Data Scientists, Product Managers, and Software Engineers to translate complex business problems into scalable ML solutions. This role is ideal for someone who is technically versatile, energized by variety, and wants to see th