Customer Onboarding Officer in San Francisco

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. For 10 years, Scale has provided the high-quality data and full-stack technologies that power the world's leading models, and has helped enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. Scale's internship is not a side project. Interns own real, shipped work on the same roadmaps as full-time engineers, with mentorship from world-class talent and a culture that values ownership, speed, and truth-seeking. Many of our interns return as full-time Scaliens. Example Projects Build reinforcement learning and post-training data pipelines that power frontier model development Develop evaluation infrastructure that measures model reliability for enterprise and public sector customers Ship agentic AI applications and the tooling that makes them observable, testable, and safe to deploy Ship tools that accelerate the growth of new qualified contributors on Scale's platform Build fraud-detection systems that remove bad actors and keep Scale's contributor base safe and trusted Use models to estimate the quality of tasks and contributors, and guarantee quality on requests at large scale Devise advanced matching algorithms that pair contributors to customers for optimal turnaround and accuracy Create optimized and efficient UI/UX tooling, in combination with ML algorithms, for 100k+ contributors completing billions of complex tasks Develop new AI infrastructure products to visualize, query, and explore Scale data Requirements A graduation date in Fall 2027 or Spring 2028 with a Bachelor's degree (or equivalent) in a relevant field (Computer Science, EECS, Computer Engineering, Statistics) Available for a Summer 2027 internship (May/June start dates) in San Franci

Scale GP (Scale Generative AI Platform) is an enterprise-grade Generative AI platform providing APIs for knowledge retrieval, inference, evaluation, and more. We are seeking a strong Senior Full-Stack Engineer to help us build, scale, and refine our rapidly growing product. The ideal candidate is deeply grounded in software engineering best practices and experienced in developing and scaling modern web applications end-to-end. You will work across the stack—from React/TypeScript frontends to Python-based backends—while integrating with LLMs and machine learning systems. You will solve complex challenges in scalability, reliability, and product experience while owning significant product areas in a fast-paced environment. What You’ll Do Own major full-stack product areas , driving features from design through production deployment. Build modern frontend experiences using React and TypeScript, ensuring performance, usability, and responsiveness. Develop reliable backend services in Python, working with distributed systems, data pipelines, and ML/LLM components. Integrate with LLMs, vector databases, and AI infrastructure to power intelligent product experiences. Deliver experiments and new features quickly , maintaining high quality and tight feedback loops with customers. Collaborate across product, ML, and infrastructure teams to shape the direction of Scale GP. Adapt quickly —learning new technologies, frameworks, and tools as needed across the stack. Ideal Experience 5+ years of full-time engineering experience , post-graduation. Strong experience developing full-stack applications using React, TypeScript, and Python . Experience scaling or shipping products at high-growth startups . Familiarity with LLMs, vector databases, embeddings, or other modern AI tooling (tinkering or production experience welcome). Proficiency with SQL and modern API development. Experience with Kubernetes , containerization, and microservice architectures. Experience working with at leas

Software is eating the world, but AI is eating software. We live in unprecedented times – AI has the potential to exponentially augment human intelligence. Every person will have a personal tutor, coach, assistant, personal shopper, travel guide, and therapist throughout life. As the world adjusts to this new reality, leading platform companies are scrambling to build LLMs at billion scale, while large enterprises figure out how to add it to their products. To make them safe, aligned and actually useful, these models need human eval and reinforcement learning through human feedback (RLHF) during pre-training, fine-tuning, and production evaluations. This is the main innovation that’s enabled ChatGPT to get such a large headstart among competition. At Scale, our products include the Generative AI Data Engine, SGP, Donovan, and others that power the most advanced LLMs and generative models in the world through world-class RLHF, human data generation, model evaluation, safety, and alignment. The data we are producing is some of the most important work for how humanity will interact with AI. At the foundation of these products is the Platform Engineering team. In this role, you will support the design and development of shared platforms used across Scale. This includes designing our foundational data platforms and lifecycle, architecting Scale’s core cloud infrastructure and orchestration stack, and redefining how engineers develop, build, test, and deploy software at Scale. You’ll also get widespread exposure to the forefront of the AI race as Scale sees it in enterprises, startups, governments, and large tech companies. You will: Drive the design, and implementation of our foundational platforms and systems, working closely with stakeholders and internal customers to understand and refine requirements. Collaborating with cross-functional teams to define, design, and deliver new features. Proactively identifying opportunities for, and driving improvements to, current p

Scale has been the leading AI data foundry, helping fuel the most exciting advancements in AI, including frontier model training, enterprise adoption, defense applications, and autonomous vehicles. Our mission is to develop reliable AI systems for the world’s most important decisions. We’re looking for an AI Product Manager to own the Finance vertical within our Agents Data & Reinforcement Learning Environments team. In this role, you’ll own both the development of RL environments (the realistic, high-fidelity simulations of financial software and workflows that labs use to train and evaluate agents) and the “data as a product” strategy that powers them. You’ll understand where AI is being used in the Finance industry, decide what financial tasks are worth modeling, how to source and structure the underlying data, and how to turn deep domain knowledge into a defensible product. The ideal candidate has lived inside the Finance industry, and is able to pair that domain understanding with a sense for AI research and current agent capabilities in Finance workflows. You’ll translate that expertise into environments and datasets that teach AI agents to perform real financial work, and you’ll be the domain expert Scale’s most important customers and their leading researchers turn to. A strong entrepreneurial & go-to-market mindset will be necessary. What You’ll Do Own the Finance AI roadmap & data strategy: Set product direction for the Finance agents training stack and the data strategy behind it. Establish a vision for where AI is continuing to transform the Finance industry (including investment banking, private equity, public markets, corporate finance, FP&A, etc), driving execution across engineering, operations, and go-to-market teams. Build partnerships with research teams at frontier labs: Work directly with researchers at leading AI labs to understand where their Finance agentic capabilities fall short and shape new product lines and competit

About the Team The Storage organization builds and operates the online stateful systems and abstractions that DoorDash Engineering depends on: reliable, efficient, secure, and easy to use. Within Storage, the Distributed Caching team owns every caching offering at DoorDash end to end, including ElastiCache (Redis/Valkey), Boulder (our KVRocks-based key-value store for high-QPS feature serving), Entity Cache (read Bill Shen’s engineering blog post, “ High-Performance Proxy Cache for DoorDash Services ”), and the Distributed Lock Service, plus the smart clients (asgard-redis, valkey-go) that sit in front of them. These systems back critical product surfaces across DoorDash, Wolt, and Deliveroo: the team runs roughly 400 ElastiCache clusters serving hundreds of millions of GET requests per second in aggregate, and Boulder, our offline-to-online feature store, serves billions of feature lookups per second at peak. About the Role The team owns provisioning of clusters and the smart clients that sit in front of them, baking in sensible defaults so that other engineering teams get a turnkey caching solution instead of having to run their own. You'll help drive Boulder's evolution to scale further, improve cost efficiency, enhance performance, and support real-time updates; re-platform the Distributed Lock Service onto a strongly consistent backend; and build the self-serve tooling and recommendation engine that let customers describe a workload (QPS, TTL, payload size, latency profile) and get the right backend without talking to a human. You'll go deep on cache invalidation, replication, sharding, compaction, and failover, while shipping the guardrails, automation, and observability that keep this scale operable by a small team. You must be located in San Francisco, Seattle, or the New York Metro Area for this hybrid position. You will report to the Engineering Manager on the Distributed Caching team within the Storage organization. You’re excited about this opportunity b

About the Team Our mission is to provide a world-class development experience that makes DoorDash's web engineers among the most productive in the industry. We achieve this by creating the tools that enable all teams at the company to ship features quickly and reliably. Because their success is our success, we are deeply invested in building a strong, collaborative web community that champions best practices and welcomes participation. About the Role As a Software Engineer on the Developer Experience team, you will build the foundational pieces for all DoorDash, Wolt and Deliveroo Web applications. These include monorepos, build & CI systems and agent-first development tooling. You will work closely with engineers and other internal stakeholders to deliver large and impactful initiatives. Additionally, you will be a culture carrier for our Web engineers through mentorship, education, and engagement of your peers. You will report into the Engineering Manager of our Web Developer Experience team in our Developer Platform organization. You must be located in either San Francisco, CA, Sunnyvale, CA, Los Angeles, CA, Seattle, WA, or New York, NY. You’re excited about this opportunity because you will… Shape the future of Web Development. You will have a direct and meaningful impact on the daily workflows of every web engineer at the company, enhancing their productivity and overall developer experience. Build from the ground up. You will architect and implement foundational libraries, cutting-edge build systems, and innovative development tools that serve as the bedrock for all of our web applications. Solve complex, high-impact challenges. You will tackle some of the most significant technical hurdles in web engineering, and the solutions you deliver will be leveraged by hundreds of employees across numerous product teams. Act as a force multiplier. Your work will directly empower product teams to build, test, and release new features to our customers fa

About the Team The Sales Analytics team at DoorDash is responsible for getting the right information and insights out to drive our business goals. As DoorDash grows both in scale and breadth of offering, the strength of our sales engine and organizational structure must grow with it. About the Role You will be focused on partnering with our sales & strategy teams, who help solve pain points for small business (SMB) merchants on the Doordash platform through various methods such as new product adoption. You will lead analyses to guide our sales team with data-driven insights to unlock growth opportunities within their accounts. This cross-functional role will partner with sales, operations, product, and strategy teams. You will report into a Senior Manager on our Sales Analytics team, which is part of our Sales Operations organization. You’re excited about this opportunity because you will… Strategize – Devise and execute initiatives against the overall sales org strategy for “winning the merchant” while managing stakeholders across multiple lines of business Experiment – Use data-driven decision-making and sound business judgment to run sales tests and lead market intelligence efforts Optimize – Build the best merchant acquisition engine so DoorDash continues to offer the highest quality selection for its customers Analyze – Build models to evaluate the economics, value, and opportunity costs of strategic initiatives to improve sales performance Influence – Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and BD teams to improve the merchant experience and achieve targets We’re excited about you because… You have 2+ years of experience in Analytics, Consulting, or Strategy You have a bachelors degree or higher You are highly technical with advanced SQL, basic Python/R, AI, and data modeling experience. You are an excellent analytical thinker who can deliver actionable recommendations

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The AI team is focused on one of Stripe’s most strategic growth areas: enabling the monetization and scaling of AI-native and AI-enabled businesses. We’re in a unique position – partnering with the world’s most ambitious AI companies (the likes of OpenAI, Anthropic, NVIDIA, etc) building on the frontier of artificial intelligence -- across infrastructure, foundation models, agents, and applications -- to help them grow and commercialize globally using Stripe’s full financial stack. As part of Stripe’s GTM / Sales organization, this team works closely with Product, Engineering, and Marketing to shape Stripe’s AI GTM strategy and ensure that the world’s leading AI companies -- from early-stage innovators to the largest public players -- choose Stripe as their monetization platform. What you’ll do Work with existing Stripe customers in the AI Industry to develop and execute long-term sales strategies to expand Stripe’s revenue Own the full sales cycle, from business case development, to deal structuring and negotiating, to close Develop account plans and cross sell into your list of strategic AI customers, driving growth through expansion and new revenue streams Drive deal strategy and commercial negotiations for large, complex renewals Develop relationships with executive stakeholders within your book of business, deeply understanding problems they are solving and helping drive to solutions Be responsible for account mapping and coor

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are looking for product managers who bring exceptional creative, strategic, and analytical skills to drive forward a best-in-class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry. The Lyft Business team is one of Lyft's fastest-growing and most profitable units, providing transportation solutions for organizations, including business travel, employee commutes, courtesy rides, and non-emergency medical trips. The scope of Lyft Business is expansive, spanning B2B capabilities (self-serve tools, APIs, billing and reporting) as well as the B2B2C rider experience of Business Profiles, Lyft Pass, and Rewards. We're seeking a Staff Product Manager to build Lyft Business Growth : own the marketing and lifecycle stack, the acquisition and activation strategy, and the journey that lands customers in our core experiences. You will define growth loops across the portfolio, build shared infrastructure for lifecycle, attribution, and experimentation, and partner with vertical PMs, marketing, and engineering to convert demand into durable engagement and revenue. Responsibilities: Own demand generation. Build the acquisition playbook across the channels, tactics, and mar-tech that drive qualified demand. Partner closely with marketing to measure cost to acquire and balance the mix toward durable acquisition at healthy economics. Own activation in partnership with the pods. Work with vertical PMs on their surfaces to land the customers you acquire and drive them to first value, defining what activation infrastructure is shared vs. vertical-specific.

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Platform Core Engineering (PCE) builds the foundational systems, frameworks, and tooling that Twitch's engineers build on every day. As a Senior Product Manager on PCE, your customers are developers, and your success depends on earning their trust. You will own a platform product area and be measured on whether developers actually adopt, rely on, and advocate for what you ship. This is a deeply technical, senior individual-contributor role. You are expected to be hands-on with modern AI development tools, to understand the technology you are shaping at a real level (not just at the surface), and to hold credibility in a room full of engineers. You can be based out of one of the Twitch offices including San Francisco, Seattle, Los Angeles, Irvine, or New York City. You Will: Own the strategy and roadmap for a PCE platform area, balancing near-term developer needs with a 1 to 2 year technical vision. Treat developers as your customers: understand their workflows, earn their trust, and prioritize the capabilities that make them faster and more effective. Work directly with Senior Engineering Managers and Principal Engineers to define technical and organizational needs and build a cohesive platform ecosystem. Define and drive the platform metrics that matter. Drive alignment across dependent

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Creators are the backbone of Twitch, and they rely on their ability to earn a living doing what they love. As an Engineering Leader focused on growing creators' revenue, you will lead people to build products, features and experiences that enable such a living. You will be empowered to work across the stack and across functions. You will take high ownership of your services - architecting, building and operating them. You will partner with other engineering leaders, product managers, designers, data specialists and program managers to deliver solutions. Our teams own features like Subscriptions, Gifting, Turbo, Bits and Hype Train. This role can be based in San Francisco, CA or Seattle, WA. You Will: Lead a team of engineers to design, build and operate full stack applications. Establish a clear vision for your team and generate urgency to deliver for our customers. Have a laser focus on delivering results - even if that means disrupting process or protocol. Articulate behaviors that can grow careers. Your people development radar is always on. Quickly dissect the nuances of trade-offs, making conscious choices and overcoming challenges. Constructively parse, ingest, challenge and reframe proposals / plans for the better. Adjust