Customer Operations Leader in San Francisco

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About the Role & Team Agentic Amplitude is the team that’s responsible for Amplitude's AI agent strategy. The team shipped the Amplitude Global Agent, Custom agents, and our MCP surface, and continues to deliver new products at a fast pace. The team is small, moves fast and thrives on curiosity, autonomy, and strong cross-functional partnership. We operate with a bias toward rapid iteration and refine our approach as the underlying technology and models advance. This role is the product lead for this surface area. The successful candidate will set the strategy and vision and lead the design and engineering teams to deliver new innovations, while serving as the company’s thought leader on agentic products. Responsibilities Define the direction for Amplitude's agents and MCP surfaces over the next 12 to 24 months, and determine the priorities that will gu

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. Amplitude is moving fast, from product analytics to an AI-native platform with agents embedded across the product, used by over 4,700 companies. We are looking for a strong design leader with a builder mindset to lead a 15-person design team through the next phase of growth. This is a player-coach role . You manage and grow the team. You also stay in the actual work: elevating quality through feedback, pairing with designers on the hardest UX puzzles, and asking the right questions to unlock the crux of the problem. You'll know every product surface well enough to raise its quality — even if you don't own any single one end-to-end. Designers are embedded in autonomous pods and need to keep shipping fast. Maintaining speed without compromising on coherence and quality is the job. If that tension sounds like an exciting problem to solve rather than a co

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About the Role Amplitude's Cloud Platform team builds the systems that every Amplitude engineer relies on every day to ship code — and we're rebuilding them for the AI era. As a Senior Platform Engineer, you'll own medium-to-high-complexity platform projects end-to-end and help shape a platform where AI agents are first-class users alongside humans: kicking off deploys, opening pull requests against infrastructure, and triaging incidents, so a single engineer can get the throughput of a team. You'll partner with Staff engineers and product teams to make Kubernetes effortless across the engineering org, building self-service automation and scalable AWS infrastructure that lets product teams ship faster, safer, and with less cognitive load. If you're excited about building the systems that other engineers will rely on every day, this role is for you. Key Resp

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. Software Engineer II, Growth at Amplitude (View all jobs) San Francisco Bay Area About The Role & Team The Growth organization is focused on helping users realize long-term value from Amplitude. The team plays a critical role in that journey by driving expansion within existing accounts. Many of our customers start with just a few users — often in product or data teams. Our job is to unlock value for everyone else. We build features that help new users set up, get activated, leverage AI for frictionless insights, highlight relevant parts of the product they might otherwise miss, and expand usage across teams and departments. This is especially impactful in large, complex organizations, where getting from the first few users to broad adoption is a multiplier for retention and revenue. We work across Amplitude’s core product suite and integrations,

Sigma is transforming how businesses allow customers to build apps, agents and dashboards on top of governed enterprise data. Hence, we are growing the design team and looking for designers who are excited to solve challenging problems, deliver impactful capabilities throughout our stack to build world-class technology. You will be part of a talented team of designers with a shared mission to make data easily accessible for all users. We're looking for a Senior Product Designer / Design Engineer who sits at the intersection of interaction design and AI engineering: someone who uses AI to ship faster, builds the skills and evals that make AI more effective, and invents new interaction paradigms for how people work alongside intelligent systems. This isn't a traditional design role. Yes you'll be using Figma, but also writing code with AI, training it, evaluating it, and questioning every assumption about what a "UI" can be when the interface itself reasons. Please note this is a 4 day on-site role in our San Francisco office. What You'll Do Start with AI, stay with AI. Use LLMs to clarify scope, draft specs, surface edge cases, and align your team before committing to a direction, use AI coding tools to build and iterate on the solution itself, and merge code to prod when fits. Prototype in code. Build working interfaces with Cursor and Claude Code, guiding structure, behavior, interaction, motion and UX quality while AI handles implementation. Partner directly with engineering to decide what moves into the product and what stays as a validated spike. Bring it to production. Fix small interaction and refinement issues directly on prod code. Design new AI interaction paradigms for conversational interfaces. Invent and validate novel patterns for how users converse with, direct, and trust AI systems - especially in data contexts where precision and confidence matter. Write evals, skills, and help on tools. Build the scaffolding that makes AI reliabl

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About the Team DevX owns engineering velocity at Amplitude: build systems, CI/CD, developer environments, and internal tooling. We're building a software factory: automated workflows that remove manual bottlenecks from how engineers ship code. The Role We're looking for a Staff Software Engineer – DevX (Hybrid – San Francisco) who bridges infrastructure and application thinking and can accelerate how the whole team develops, tests, and ships in the cloud. You'll set architecture for our developer platform, lead our software factory work, and push our development model toward cloud-first workflows. This is a high-leverage, low-oversight role. You'll own initiatives end to end, from an ambiguous problem to production, and set technical direction for a foundational team. What You'll Do Cloud development platform: Unify and scale our existing loca

Strategic Commercial Account Executive About This Role This is one of the most critical positions at Sigma. The success of our business depends on bringing in the right customers, at the right stage of their growth, and this role focuses on the Mid Market accounts at the center of that effort. The right candidate will have the rare ability to open doors at the highest levels, navigate complex organizations, and drive deals that change the trajectory of both our customers’ businesses and ours. Sigma is growing at over 80% year over year, and this role is an opportunity to be at the forefront of that momentum. You’ll work directly with some of the best leaders in the industry, learning how to build relationships, influence decisions, and close transformative deals. If you succeed here, you won’t just have a great job—you’ll have a career-defining experience where you will earn your sales MBA. This role is based in San Francisco and is critical to the success of our business. It is not a remote position—you will be in the office four days a week, working side by side with some of the best in the industry. This is not just about being present; it’s about being immersed in a fast-moving environment where decisions are made, deals are won, and careers are built. Our office culture is passionate, collaborative, and rewarding. Travel: Travel is expected locally to the Bay Area and to the west coast 25% of the time. We encourage and do not limit in person meetings with prospects, customers, and partners. Who You Are: A high-impact, forward-thinking professional eager to drive innovation and shape the future of data-driven business strategy. A self-starter who thrives at a fast pace and takes ownership of big initiatives. Proven track record of multi-threading & navigating complex deal cycles with large ASP A strategic thinker who understands how data fuels transformation, decision-making, and competitive advantage. Runs value b

About the Team The ad sales team is responsible for the advertising vision, development and growth of our largest advertising partnerships. This team is seeking additional team members to build an industry-leading CPG ads and promotions business across DoorDash’s core categories. The growing DoorDash ads business will quickly become the single best place for brands to market to local customers, in an ecosystem that benefits all parties. About the Role As an Enterprise Account Executive - CPG Ads, you will build partnerships that create tangible value for both DoorDash and advertisers. In this role, you will manage the ads strategy across a focused portfolio of CPG accounts, and drive adoption of our growing ads and promotions offering. You will also work cross-functionally with account management, marketing, analytics, and product to innovate on our future approach and solutions. You will report into an Industry Manager within the CPG Ad Sales in our Enterprise Sales & Business Development organization. Category specific focus could be across Beverages, Household, Personal Care, Sweets/Confection, Pets, Snacks, Pantry, or Alcohol. You’re excited about this opportunity because you will… Join a rapidly growing team within the DoorDash Ads & Promos org Lead end-to-end advertising conversations across a portfolio of consumer packaged goods (CPG) advertisers Drive product/feature adoption, and ultimately grow advertiser value and sustainable revenue for DoorDash Represent advertiser needs to influence our Ads & Promos product roadmap and go to market strategy Manage a robust sales pipeline and create annual and quarterly plans to achieve ambitious goals Co-develop pitch materials and processes to enable future scale of the team and business We’re excited about you because… You are a consultative seller with 3-5+ years of experience in digital media You’re an expert in using data and insights to inform recommendations, roote

Revivn is a profitable and rapidly growing company that helps enterprises manage their technology through our end of life software platform. We take electronic recycling one step further by repurposing hardware that still has remaining life and providing it to people who lack dedicated computer access and make it more affordable for people who may not be able to purchase new technology. Working with companies like Instacart, Lyft, Qualtrics, X, Gensler, and Spotify, we are changing the way companies view used technology with a new model that focuses on repurposing instead of recycling. This role is based in the San Francisco Bay Area. You will operate independently in-market, meeting customers and prospects in person across the Bay Area and traveling as needed. Revivn combines the learning and growth potential of a startup with the stability of a proven business. We have been profitable since inception for more than 10 years while revolutionizing how enterprises dispose of outdated IT equipment. We’re looking for an Enterprise Account Executive to own the sales cycle for our most strategic enterprise opportunities, from first conversation to closed-won. This is a quota-carrying, high-ownership role for a seasoned closer with an established network in the Bay Area technology ecosystem. About the Role You’ll own a book of strategic enterprise accounts and turn targeted outreach into revenue. You’ll partner with Marketing on account strategy, run discovery and deal strategy with senior buyers, and collaborate with Account Management to set customers up for long-term success. You’ll report directly to the Co-CEO/Co-Founder. This role requires sound judgment, strong executive presence, and the ability to operate independently without a large local team around you. What You’ll Do Own the full enterprise sales cycle, from discovery and qualification through negotiation and close Build pipeline through your existing network, targeted outreach, and close partnership wit

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Airtable’s mission is to bring the power of computing and software development to everyone. We are developing a powerful and extensible toolkit that our customers can leverage to solve a variety of different problems and workflows. We’ve seen our most sophisticated customers use the product to run global processes across thousands of employees, coordinate precision manufacturing pipelines, and consolidate previously siloed mission-critical data into a single source of truth. The complexity of these use cases requires us to be extremely thoughtful about how we design and implement new functionality in the product and make sure it’s both easy to use and comprehend for our customers and maintainable for us. As a Full-Stack, Backend engineer at Airtable, you will have the opportunity to work with customers to deeply understand their needs and workflows. You will collaborate with cross-functional partners across product management, design, research and data science to create innovative new features that enable our customers to do their best work. You will be responsible for owning and executing the end-to-end implementation of these new features that will contribute to making our toolkit even more powerful and successful. We currently have openings on: The Admin & Governance Team (Full-Stack/BE) ensures Airtable is secure, compliant, and enterprise-ready. It owns key admin capabilities like the Admin Panel, SSO, and audit systems, as well as foundational features like User Groups. This team's mission is to accelerate organizational value for the largest customers with enterprise-first governance and controls. The Omni Capability & Quality Team (Full-Stack/BE) brings the power of AI directly to Airtable end users—

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we're passionate about democratizing software creation — empowering anyone to build powerful, flexible tools without writing code. With our shift to an AI-native platform, customers can now generate full apps and deploy AI agents directly into their workflows. Data engineering plays a critical role in this evolution by delivering the insights our teams rely on to improve user experience, measure agent impact, and understand how the business is performing at scale. As a Software Engineer, Data at Airtable, you'll make an enormous contribution to our data engineering efforts. You'll design and own mission-critical data pipelines to enable decision-making, partner with company leaders to create scalable data solutions, and launch innovative alerting and visualization solutions. The Team Our team is embedded in how Airtable understands itself as a business, working closely with Data Science and Analytics. What's unusual here: the platform you're instrumenting is the same one your customers use every day. When Airtable ships a new AI agent capability, you're among the first to wire it up, measure its adoption, and influence what gets built next. Product & AI Data Infrastructure This team builds and owns the foundational data pipelines that power product analytics across Airtable. As Airtable shifts to an AI-native platform, our work increasingly involves instrumenting and measuring AI product usage, building event pipelines for AI agents, surfacing AI-native adoption metrics in core business tables, and developing AI-powered data discovery tooling, including vector search over our catalog metadata. We partner closely with product analytics, product engineering, and data infrastructure to turn business question

About Scale Scale’s mission is to develop reliable AI systems for the world’s most important decisions. As the leading AI data foundry, we provide the high-quality data and full-stack technologies that power the world’s most advanced models — fueling breakthroughs in generative AI, defense, and autonomous vehicles. We partner with leading enterprises and governments to bring AI into production that performs when it matters most, combining rigorous evaluation with full-stack deployment so our customers can build AI they can trust. About the Team Applied Intelligence Systems (AIS) is part of the Scale Generative AI Platform (SGP), focused on pushing the frontier of what agentic applications can do across diverse enterprise and government use cases. We build the infrastructure and tooling that power agentic AI in production, paired with applied ML research, design, and evaluation to ensure these systems perform reliably at the scale our customers demand. AIS spans multiple workstreams — agent evaluation and oversight, orchestration and tool-use infrastructure, model and systems optimization, and applied research on new agent capabilities — and this role is not scoped to any single one of them. We’re growing fast, with increasing traction across both commercial and public sector customers, and we’re just getting started — this team will define what dependable, production-grade agentic AI looks like. About the Role As a Staff Machine Learning Research Engineer, you will operate across the full breadth of AIS’s technical needs — wherever the hardest ML problem in agentic AI happens to be that quarter. This could mean training and fine-tuning models, designing evaluation and observability systems, building improvement loops from production data, prototyping novel agent architectures, or designing internal systems and tooling that boost productivity across teams. You’re not tied to one team’s roadmap; you’re expected to move to where the technical leverage is highest, and t

Scale GP (Scale Generative AI Platform) is an enterprise-grade Generative AI platform that provides APIs for knowledge retrieval, inference, evaluation, and more. We are looking for a strong engineer to join our team and help us build and scale our product in a fast-paced environment. The ideal candidate will have a strong understanding of software engineering principles and practices, as well as experience with large-scale distributed systems. You will be responsible for owning large new areas within our product, working across backend, frontend, and interacting with LLMs and ML models. You will solve hard engineering problems in scalability and reliability. You will: Own large new areas within our product Work across backend, frontend, and interacting with LLMs and ML models Deliver experiments at a high velocity and level of quality to engage our customers Work across the entire product lifecycle from conceptualization through production Be able, and willing, to multi-task and learn new technologies quickly Ideally you'd have: 7+ years of full-time engineering experience, post-graduation Experience scaling products at hyper growth startups Experience tinkering with or productizing LLMs, vector databases, and the other latest AI technologies Proficient in Python or Javascript/Typescript, and SQL Experience with Kubernetes Experience with major cloud providers (AWS, Azure, GCP) Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval

About the Team The Enterprise Ad Sales Team is responsible for the marketing vision, development and growth of our largest advertising partnerships. This team was recently formed, and is seeking additional founding team members to build an industry-leading ads and promotions business across DoorDash’s core categories, starting with enterprise restaurant and consumer packaged goods (CPG) brands. The growing DoorDash ads business will quickly become the single best place for merchants and brands to market to local customers, in an ecosystem that benefits all parties. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business. About the Role The Account Manager, CPG will steer the company's efforts in adopting and partnering with major CPGs across our grocery, convenience, restaurant and retail markets. Digital grocery and convenience is expanding, and DoorDash is making meaningful strides to become a leader in this sector. You will build partnerships that create tangible value for both DoorDash and advertisers. In this role, you will manage the ads strategy across a focused portfolio of accounts, and drive adoption of our growing ads and promotions offering. You will also work cross-functionally with account executives, marketing, analytics, and product to innovate on our future approach and solutions. You will report into a CPG Industry Manager in our Enterprise Sales & Business Development organization. You’re excited about this opportunity because you will… Be part of the growing DoorDash Ads & Promos team Lead end-to-end marketing conversa

About the Team The Consumer Engineering Team is responsible for helping consumers discover and order everything they love globally. Our work spans the entire consumer journey across homepage, search, store discovery, item exploration, checkout and post checkout. We aim to craft a hyper-personalized, delightful and frictionless experience for millions of our customers. About the Role As a Senior Staff Machine Learning Engineer on Core Cx, you will set the personalization (P13n) strategy for the entire consumer shopping journey and bring that strategy to life. You will use our robust data and machine learning infrastructure to implement new ML solutions to make the consumer search experience more relevant, seamless, and delightful across restaurant, grocery, retail and all business at DoorDash . You will modernize the recommendation system leveraging AI. You will demonstrate a strong command of production level machine learning, experience with solving end-user problems, and collaborate well with multi-disciplinary teams. You're excited about this opportunity because you will… Drive the engineering vision, strategy, and execution for an organization of 150+ Grow, build, and nurture impactful business-focused product engineering teams. Scale the team by developing leaders internally and attracting world-class talent Mentor and guide a fast-growing organization in setting the right architectural patterns, working with various vendors in the space, and making judicious investments in the right areas anticipating what the company needs a few years down the road. Partner with Business, Product, and other Engineering teams to transform DoorDash from local commerce to agentic commerce We're excited about you because you have… B.S. or M.S. in Computer Science or equivalent. 10+ years of industry experience developing machine learning models with business impact, and shipping ML solutions to production. Proficiency in using AI coding tools (e.g., Claude Code) in th