Customer Success Operations Specialist in Toronto

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data Science is at the heart of Lyft’s products and decision-making. Data Scientists at Lyft operate in dynamic environments, moving quickly to build the world’s best transportation solutions. We tackle a wide range of challenges - from shaping long-term business strategy with data, to making critical short-term decisions, to developing algorithms and models that power both internal systems and customer-facing products. Driver Incentives Science owns the algorithms and systems behind incentive design, influencing driver engagement and marketplace efficiency — from real-time supply positioning to longer-horizon earnings and engagement programs. The team is responsible for designing pay and incentive mechanisms that are efficient and good for driver experience over the long run. As a Data Scientist specializing in Algorithms, you'll partner closely with product, engineering, and operations leaders to build and scale incentive systems, shape long-term mechanism design strategy, and deliver on critical business goals tied to marketplace efficiency and driver earnings. Candidates with strong optimization backgrounds — think mathematical programming, control theory, or operations research — are a great fit, though we welcome strong candidates from machine learning or causal inference as well. The ideal candidate thrives in a fast-paced environment and brings a hands-on, entrepreneurial mindset to drive results. Responsibilities: Collaborate with engineering and product teams to design, implement, and iterate on new features and algorithmic improvements for driver incentives and pay mechanisms. Design, develop, and deploy optimization models, algorithms, and systems for problems such as budget allocation, multidimensional cost-curve development, and incentive targeting. Write production model code; collabor

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management, Rewards - Enterprise Loyalty Overview: Mastercard’s Loyalty team is part of Consumer Acquisition and Engagement (CA & E) and works with leading financial institutions, retailers, airlines, and digital partners to deliver loyalty capabilities that improve customer engagement and create measurable business value. The team’s rewards products help clients modernize rewards, expand consumer choice, increase program value, and deliver more seamless loyalty experiences across channels and markets. The Director, Product Management, Enterprise Loyalty will help shape the global product strategy for Enterprise Loyalty, define how new capabilities come to market, and support commercialization across regions. This role will partner across Product, Marketing, Sales, Delivery, Servicing, regional teams, and external partners to build clear product narratives, strengthen go-to-market execution, and ensure rewards solutions deliver measurable value for clients, consumers, and Mastercard. Role and Responsibilities: • Contribute to the global product strategy and roadmap for Enterprise Loyalty, with a focus on client value, market relevance, and scalable growth. • Translate client needs, market insights, and business priorities into clear product opportunities, roadmap recommend

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Staff Software Engineer on the Automation - Foundations team, you will lead the re-platforming of the data layer underneath Vanta’s entire compliance product. This is a migration that spans multiple teams, has to preserve every public API contract along the way, and cannot lose a single customer’s evidence while it happens. Foundations is Vanta’s data platform team. We ingest security and compliance data from across our customer’s environments, currently tens of thousands of resources per second, with single-customer bursts running into the millions. We store the data, catalog it, make it queryable, and turn it into evidence that has to survive a real SOC 2 or FedRAMP audit. We are in the middle of moving our platform from a Mongo-centric architecture to a schema-aware, Postgres-backed architecture, on a Kafka and S3 pipeline that decouples data fetching from processing. Both pipelines run in parallel today, the hard problems here are correctness under migration, eventual consistency, and multi-tenancy, in a domain where “mostly right” is not an acceptable failure mode. Visit our Vanta Engineering Blog to learn more about what our team is working on. What you'll do as a Staff Software Engineer at Vanta: Lead the migration of Vanta’s resource data model from a Mongo-centric solution to a schema-aware Postgres-backed solution and running both generations in parallel without breaking a customer integration. Drive solutions across teams that you do not own but are dependent on the platform built by your team. Design for correctness under eventual consistency with idempotent session handling, conditional writes that survive out

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data Science is at the heart of Lyft’s products and decision-making. Data Scientists at Lyft operate in dynamic environments, moving quickly to build the world’s best transportation solutions. We tackle a wide range of challenges - from shaping long-term business strategy with data, to making critical short-term decisions, to developing algorithms and models that power both internal systems and customer-facing products. Driver Incentives Science owns the algorithms and systems behind incentive design, influencing driver engagement and marketplace efficiency — from real-time supply positioning to longer-horizon earnings and engagement programs. The team is responsible for designing pay and incentive mechanisms that are efficient and good for driver experience over the long run. As a Data Scientist specializing in Algorithms, you'll partner closely with product, engineering, and operations leaders to build and scale incentive systems, shape long-term mechanism design strategy, and deliver on critical business goals tied to marketplace efficiency and driver earnings. Candidates with strong optimization backgrounds — think mathematical programming, control theory, or operations research — are a great fit, though we welcome strong candidates from machine learning or causal inference as well. The ideal candidate thrives in a fast-paced environment and brings a hands-on, entrepreneurial mindset to drive results. Responsibilities: Collaborate with engineering and product teams to design, implement, and iterate on new features and algorithmic improvements for driver incentives and pay mechanisms. Design, develop, and deploy optimization models, algorithms, and systems for problems such as budget allocation, multidimensional cost-curve development, and incentive targeting. Write production model code; collabor

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is seeking an Analyst to join our Business Forecast & Planning team within Customer Care Operations. This role owns the forecasting, capacity, and scheduling models that keep our global support workforce sized and staffed correctly. You'll work hands-on with our BPO partners to translate demand signals into staffing plans, and bring deep contact centre planning expertise to a team managing support at scale across multiple sites and geographies. Responsibilities: Support the development and upkeep of the models and frameworks that connect business drivers to staffing and resourcing decisions Translate large, complex, and sometimes ambiguous data into clear, actionable insights that support leadership recommendations Own day-to-day planning execution, from dashboards maintenance and reporting to business reviews, with a sharp focus on accuracy and the details that matter Leverage AI tools to build and maintain dashboards, reports, and analyses that support the team's recommendations and insights Identify and help drive opportunities to improve how the team plans and operates Move quickly on ambiguous, time-sensitive requests, using modern tools to work smarter and faster Experience: 2+ years in planning, forecasting, capacity/resource management, or a related analytical role; consulting, investment banking, FP&A, or ops strategy backgrounds also fit well Sharp analytical mindset with hands-on SQL and Python skills AI fluency, comfortable using AI tools to accelerate analysis and problem-solving Strong business acumen paired with genuine curiosity about how large, complex business systems work; fast learner with a bias towards action, comfortable building context quickly across new systems and stakeholders Self-directed, with a track record of turning data into real decisions; strong commun

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. We are looking for a Senior Software Engineer to join our Product Platform org - the group that powers product development across Vanta by building the shared foundations that every engineering team builds on top of. This hire will join one of two closely-aligned teams within the org, each working on foundational challenges with company-wide impact. Application Primitives is responsible for the shared, customer-facing platform components that product teams implement across the product: examples include comments, notifications platform, event log infrastructure, and agentic audit trails. This team sits at the intersection of platform and product - not pure infrastructure, not pure product - building the reusable building blocks that let other teams ship faster and more consistently. Libraries & Foundations is a brand-new team that owns Vanta's internal engineering libraries and golden-path patterns. Sitting between core platform and product platform in the stack, this team builds the TypeScript-first abstractions and shared foundations that all Vanta engineers build on top of - including event-driven architecture libraries, code quality tooling, and test frameworks. You'll be evaluated for both teams based on your background and interests, and the decision on team placement will reflect where your skills and passions are the strongest fit. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as a Senior Software Engineer, Product Platform at Vanta: Design and build high-quality, scalable systems and shared libraries that multiple engineering teams depend on - whether that's shared

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We're growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and to contribute to a rapidly-scaling company. We are hiring Senior Fullstack Product Engineers (React, Typescript, Node, GraphQL & MongoDB) to build emerging products and to contribute to efforts to build features used across our Product Platform; applications through this link put you into consideration for the following teams: Expansion: This team focuses on the full post-activation lifecycle—driving retention, expansion, and revenue automation across the product. You’ll build the core systems that power Vanta’s purchasing, trial, and renewal experiences for existing clients. This includes creating seamless checkout flows, self-serve upgrade paths, and intuitive renewal pages, as well as integrating with our evolving billing infrastructure. You’ll also develop the platform that enables “try before you buy” experiences across Vanta, giving prospects hands-on access and empowering other product teams to plug into a unified trials framework. Activation: Responsible for rethinking the downmarket audit experience in the AI era . We leverage applied AI to automate and personalize the customer journey — reducing the time and effort it takes for customers to reach their compliance goals. Rather than optimizing for engagement alone, we focus on driving real outcomes: getting customers audit-ready, faster. Our work spans the full stack, requires deep leveraging of AI, and cuts across t

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Commercial Account Managers at Ramp are the primary relationship owners post-implementation, responsible for driving product adoption, spend activation, and long-term account growth across a portfolio of 150–200 commercial customers. As Ramp’s first Account Manager dedicated to Canadian-based customers, you’ll own a portfolio of Canadian commercial accounts; deepening relationships, leading strategic conversations, and identifying opportunities to expand Ramp’s footprint while developing a deep understanding of their local needs and helping shape Ramp’s growing presence in Canada. What You’ll Do Build and nurture strong relationships across new and existing high-value commercial customers to better achieve their needs and manage all reporting of health within accounts Develop deep, multi-threaded relationships with decision makers at your customers Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your your accounts Lead Executive Business Reviews within your

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the team The Billing team sits at the intersection of product, finance, and infrastructure. They're responsible for ensuring every observable event—errors, logs, traces, tokens—gets accurately measured, priced, and billed. Their work directly impacts company revenue and customer trust, requiring distributed systems expertise, attention to financial accuracy, and deep understanding of product usage patterns. The team works cross-functionally with product, engineering, BizOps, marketing, and sales to build systems that enable new products and pricing models. About the role As a Senior Software Engineer, you will architect and scale the core systems that power Sentry's billing infrastructure, ensuring accuracy and reliability at massive scale. You will collaborate on building the next generation of Sentry’s usage tracking pipeline, processing hundreds of billions of events daily with low latency and financial-grade accuracy. You will help design flexible pricing primitives that support everything from per-event usage billing to complex enterprise contracts, enabling product and sales teams to experiment rapidly while maintaining revenue accuracy and reduced time-to-market for new products. You will contribute to technical decisions on data consistency challenges unique to billing—like handling event delays, retroactive pricing changes, and distributed count reconciliation across our infrastructure. You'll love this job if you Want to solve the "easy to explain, hard to build" problems—like ensuring a customer's bill matches their usage perfectly, even when processing hundreds of billions of events daily across distributed

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the role As a Business Development Representative in our Toronto office, you will be focused on building Ramp’s presence in the Canadian market. In this high-velocity, high-impact outbound role, you will create qualified opportunities for Ramp’s Account Executives and bring in high-quality pipeline. Our sales organization is looking for someone who is hungry, highly coachable, self-motivated and has a natural inclination for selling – a builder who can perform in ambiguity. As part of our early-stage team, you’ll act as the initial point of contact in prospecting and qualifying leads. If you’re eager to make an impact, embrace challenges and are passionate about playing a key role in defining Ramp’s presence in Canada and accelerating growth in this new market, this role is for you. What you’ll do Source new business across Canada through outbound prospecting and outreach Identify the right finance, operations, and executive stakeholders within target accounts. Execute thoughtful, personalized multi-channel outbound campaigns Run confident col

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As an Account Executive focused on high-velocity sales in Canada, you will drive Ramp’s growth by closing a large volume of small, repeatable deals with speed and consistency. This role is designed for sellers who thrive in fast sales cycles, high activity, and a process-drive environment. You’ll primarily sell to small businesses and early-stage companies, running a transactional sales motion that emphasizes quick qualification, clear ROI, and rapid decision-making. You’ll work closely with SDRs, efficiently move deals forward, and help Ramp scale its presence across Canada. What You’ll Do Close a high volume of deals by managing opportunities from first contact to signature in short, efficient sales cycles. Quickly qualify prospects based on firmographics, use case, and urgency, advancing strong-fit deals and disqualifying others early. Run concise, repeatable demos and sales conversations focused on immediate value, ease of adoption, and clear next steps. Manage a large pipeline of simultaneous opportunities, maintaining responsive

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Auth0, an Okta company, is the leading customer identity platform for developers. Our mission is to secure the world’s identities so innovators can innovate. As AI reshapes how applications are built and used, identity and security are becoming critical to enabling safe and trusted agentic experiences. Our team builds Auth0 products for Agentic AI with a focus on agent identity, access management, and protocols that extend trust to our customers’ AI products. The role is for a highly technical product manager that is adept in developing strong customer-focused product strategies. Responsibilities Define and Execute the Identity and AI Product Strategy: Drive the roadmap and execution for Auth0’s AI portfolio with a specific focus on secure identity solutions, including Auth0 for AI Agents. Identify tactical integration opportunities and ecosystem partnerships that secure agentic workflows and deliver immediate value to developers. Be an Owner and Builder (0-to-1): Bring a hands-on, entrepreneurial mindset to define, prototype, and launch new identity features for AI applications. Balance rapid experimentation with the engineering discipline required to scale features into secure, production-grade identity standards. Collaborate and Influence Without Authority: Serve as the core product owner and direct collaborator for engineering, design, and security teams. Translate the broader AI product vision into concrete, technical requirements, managing the backlog

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is The World’s Identity Company. We free everyone to safely use any technology— anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Position Description: As a Senior Research Operations Program Manager at Okta, you will play a crucial role in building and enabling an impactful beta program. Via close collaboration across research, design, product, engineering teams, QA, and release teams, you will programmatically manage cross-functional teams’ research needs. You will proactively build and manage the operations for a beta program, collaborating with other cross functional functions to plan the necessary infrastructure for this programming to be successful, following compliance and governance best practices. In this role, you’ll get to: Lead research operations and panel management for beta programming Work collaboratively across multiple teams to empower Okta staff to carry out impactful research Help manage the general pipeline o

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Join the Okta Device Access (ODA) team as an outcome-driven and customer-focused Senior Product Manager. Okta Device Access unifies access management from any device to all applications to minimize modern security risks and improve business efficiency. As a Senior Product Manager for Okta Device Access, you will own key product areas and contribute to the continued evolution of ODA to meet customer and business needs. You will work closely with senior product leaders, engineering, and design to define how enterprise organizations secure and manage identity on Windows endpoints - from Okta-joined device enrollment to passwordless authentication and migration from legacy AD environments.. If you’re passionate about improving customer security and engaging with a vibrant community, we’re looking for you. Your primary responsibilities in these areas will include: Define and execute the roadmap for the Okta Device Access for Windows Own the enterprise migration story from Active Directory and Azure AD/Entra ID to Okta-managed device identities Drive the Okta-joined device experience end-to-end: from enrollment and provisioning to passwordless flows and partner integrations. Collaborate with engineering, design and research teams to define and document user stories and use-cases to guide product development. Conduct research and analysis to identify customer needs and pain points, and use this information to inform innovation, product decisions and prioriti

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Join the Okta Device Access (ODA) team as an outcome-driven and customer-focused Product Manager. Okta Device Access unifies access management from any device to all applications to minimize modern security risks and improve business efficiency. As a Product Manager for Okta Device Access, you will own key product areas and contribute to the continued evolution of ODA to meet customer and business needs. You will work closely with senior product leaders, engineering, and design to define how enterprise organizations secure and manage identity on Windows and macOS endpoints - from deploying the first device, to day two troubleshooting, to fleet level visibility. If you’re passionate about improving customer security and engaging with a vibrant community, we’re looking for you. Your primary responsibilities in these areas will include: Define and execute the roadmap for the Okta Device Access Experience & Lifecycle Own the administrator experience for fleets of devices with Okta Device Access across multiple platforms Drive the Okta-joined administrator experience end-to-end: from enrollment and provisioning to support troubleshooting to device lifecycle management. Collaborate with engineering, design and research teams to define and document user stories and use-cases to guide product development. Conduct research and analysis to identify customer needs and pain points, and use this information to inform innovation, product decisions and prioritiz