Customer Support in San Francisco

(Sr.) Revenue Accounting Manager Sigma Computing is seeking a Senior Revenue Manager to join our Revenue team and play a key role in managing revenue accounting and revenue operations in a fast-growing SaaS environment. Reporting to the Senior Director of Revenue, this role will own key aspects of the revenue close, revenue recognition, contract review, and related processes. The Senior Revenue Manager will serve as a subject-matter expert on revenue accounting, partnering closely with Sales, Deal Desk, Legal, FP&A, and Finance to assess complex customer arrangements, ensure appropriate revenue treatment, and build scalable processes and controls. Key Responsibilities Own key components of the monthly, quarterly, and annual revenue close, including revenue recognition, deferred revenue, unbilled revenue, and related reconciliations. Ensure compliance with ASC 606 and applicable accounting standards. Review customer contracts and non-standard arrangements to determine appropriate revenue recognition. Partner with Sales, Deal Desk, Legal, FP&A, and Finance to assess the accounting implications of new products, pricing structures, and complex deals. Review and approve revenue-related journal entries, reconciliations, and supporting schedules. Develop, maintain, and improve revenue accounting policies, procedures, and internal controls. Own accurate and timely billing operations, including review and validation of sales tax applied to customer invoices. Own sales tax compliance processes, including periodic reviews of nexus, taxability, and potential exposure across applicable jurisdictions. Support internal and external audits, including preparation of revenue-related schedules and documentation. Identify opportunities to streamline, automate, and scale revenue processes. Partner with Finance Systems and other stakeholders on revenue system enhancements and process improvements. Support the implementation and optimization of revenue-related

At Scale, we develop reliable AI systems for the world’s most important decisions. Scale’s product marketing team is responsible for developing and executing strategies that drive awareness and engagement for Scale’s offerings amongst our core audiences. We take a data-driven approach to understand our customers’ needs and challenges, ensuring that their voices are reflected in product development and messaging. We partner closely with product, engineering, research, sales, comms, and the broader marketing team to create a cohesive customer experience across all our channels. We aim to provide valuable insights and resources that help our customers execute on their AI transformation journey. This role will focus on developing and optimizing vertical-specific messaging and content for Scale’s applications business to ensure our messaging resonates with core buyers across verticals. The ideal candidate combines strategic thinking with hands-on execution. You will: Develop clear, compelling messaging for enterprise offerings tailored to key personas within target verticals Create marketing assets, including slide decks, videos, blog posts, and one-pagers, that effectively communicate our value propositions to vertical leaders and support our sales team’s pursuits Lead positioning and sales enablement efforts to drive awareness and engagement for Scale’s offerings. Drive cross-functional marketing programs around target verticals, in conjunction with product, engineering, sales, and growth marketing to create a cohesive customer experience and contribute to pipeline targets Collaborate with field marketing and events teams to develop vertical-specific event strategies, content, and experiences that drive engagement within customer and target accounts Drive customer marketing efforts, creating both strategy and tactics to maximize the value Scale and customers get from our shared success, including case studies, testimonials, visual assets and event particip

Scale's mission is to develop reliable AI systems for the world's most important decisions. We provide the high-quality data that powers the world's AI models, and we help enterprises and governments build, deploy, and oversee AI applications that create real impact. As Communications Manager, Corporate and Product, you will help shape how Scale shows up when it comes to our work building enterprise AI, spanning company narrative, product launches, partner communications, media presence, and executive visibility. This role is centered on translating complex enterprise AI deployments and partnerships into clear, compelling narratives that resonate with business and vertical industry audiences. A core focus of the role is pitching and positioning Scale's enterprise wins, product launches, and customer partnerships, including how organizations across industries are using Scale's Generative AI Platform to build, deploy, and oversee AI applications that create real impact. You will also work closely with communications counterparts at partner companies to align messaging and coordinate joint announcements. You will help tell the story of how Scale's enterprise business powers mission-critical AI programs for the world's most consequential organizations, from Fortune 500 companies to leaders across every major industry. In this role, you will partner closely with enterprise product leaders and go-to-market teams, as well as teams across communications, social, and marketing. You will play a key role in strengthening Scale's reputation with enterprise customers, industry analysts, and the broader technology ecosystem. This position reports directly to the Head of Corporate & Product Communications. You Will Support corporate and product communications initiatives with a strong emphasis on Scale's enterprise business, including customer and partnership announcements, product launches, executive visibility, and industry positioning. Help translate co

Owns day-to-day deal pricing execution for Enterprise, including pricing calculations, staffing inputs, and dashboard reporting that gives Sales and Deal Desk leadership visibility into deal status, pricing, and margin. Partners with the Deal Desk Manager on customer deal structuring and on identifying ways to accelerate the deal approval process. What You’ll Do Deal Pricing Execution Manages day-to-day deal pricing calculations for Enterprise deals, including ROI modeling and EPD staffing inputs Applies existing pricing frameworks consistently across Land, Expansion, and Framework deals Partners with the Deal Desk Manager to design customer-specific deal structures for non-standard or complex deals Pricing & Deal Status Reporting Builds and maintains a pricing dashboard tracking deal status, pricing, margin, and overall deal health across the Enterprise pipeline Updates pricing and trend reporting to keep leadership current on where deals stand and how pricing is trending against targets Process Optimization Identifies bottlenecks in the deal review & approval process and proposes ways to accelerate cycle time Helps standardize and streamline recurring pricing/approval steps into repeatable, lower-friction workflows Tracks deal approval cycle time and surfaces trends to inform process improvements Cross-Functional Deal Coordination Owns deal crafting end-to-end from initial pricing/modeling through contract review, coordinating with sales management, reps, and internal stakeholders Ensures the relevant stakeholders (Accounting, Finance, EPD, Legal) review and approve deals at the appropriate stage before they progress Routes deal packages to the correct reviewers and tracks open items so deals aren't stalled waiting on sign-off Strategic & GTM Support Tackles ambiguous, open-ended questions around Scale's go-to-market motion and iterates quickly on solutions that deliver measurable results Supports Sales and Finance leadership in quarterly strategy and

Location - Hybrid This is a hybrid role based out of our San Francisco, Corporate Headquarter office, 3 days in the office, 2 days work from home. About Us Sauce Labs is the world’s largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world’s top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at http://saucelabs.com . Release Assurance at the Speed of AI | Meet the new Sauce Labs The Role The Senior GTM Strategy & Planning Analyst will play a key role in supporting go-to-market (GTM) strategy through sales forecasting, churn forecasting, revenue analytics, and capacity planning across the GTM teams. This role will partner closely with Sales, Marketing, Customer Success, and Finance to align GTM initiatives with company growth objectives and contribute to executive-level insights for board presentations. Responsibilities GTM Board Materials: Support preparation of sales forecasting, churn forecasting, and revenue insight materials for executive and board review, ensuring data accuracy and alignment with company strategy. Executive Reporting: Help develop executive-level reporting materials, including presentations that translate complex data into clear, actionable insights. Forecasting: Build and maintain sales forecasting models in partnership with Sales Leadership, modeling pipeline generation, deal velocity, close rates, and other key metrics. Build predictive models to forecast customer churn, leveraging historical data and customer behavior insights to inform retention and renewal strategies. GTM Capacity Planning: Build and maintain capacity models to help ensure GTM t

About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store for Dashers to deliver. We’re open early and close late - some sites even run 24/7! About the Role DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments and is excited to roll up their sleeves and actively engage in day-to-day operations. In this role, you will work within a local fulfillment center supporting Site Management running great shifts, and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment and maintaining inventory, and in some locations, this involves preparing food in a light-prep kitchen. You’re excited about this opportunity because you will… Be an Owner: Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft. Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly. Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations. One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example. You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe

About the Team U.S. businesses spend over $100 billion annually on food for employees and customers. DoorDash for Business is a standalone vertical within DoorDash, focused on building meal procurement solutions for companies. DoorDash for Business uses DoorDash's global marketplace, selection, and infrastructure, to offer a compelling enterprise offering to employers at Fortune 1000 companies. As the Manager, Enterprise Sales, you will lead a team of Enterprise Account Executives who are responsible for acquiring new Enterprise customers in the US. You will partner with marketing, finance, legal, sales operations, and product to build your strategy. About the Role You will be responsible for managing a team of ~8 Enterprise Account Executives and help them build pipeline and drive net new customer acquisition strategies across the US. Additionally, you will be a key driver for one of DoorDash’s growth verticals and have the ability to grow your team and career. As such, you’ll be in a high impact role where you’ll work extensively with cross-functional teams to execute on growth and operational initiatives. Working alongside large to mid-size brands, you’ll have the opportunity to shape the future of DoorDash’s Enterprise business. You will report to the Director, Pre-Sales, DoorDash for Business to work on a strategy and hit revenue targets. We are looking for a sales professional who can coach and develop talent, hire and help to win business. You have experience with SaaS platform products, leadership, sales, forecasting and building prospecting strategies. You’re excited about this opportunity because you will… Lead: Lead a team of Enterprise Account Executives that attract new Enterprise customers, while taking a people first approach to attract outstanding talent and support the personal development of members in your organization. Build: You'll have your fingerprints all over DoorDash's next big business. You'll use your curiosity and other skill

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON The FP&A team at Qualia is the analytical engine of the Finance organization. We own the company’s planning and forecasting processes, serve as trusted business partners to functional leaders, and produce the financial insights that inform our most important strategic decisions—all in an environment where AI is actively reshaping how we work. As a Senior FP&A Analyst, you will be a driving force across the organization for forecasts, annual planning, long-range planning, and critical financial analysis — partnering closely with leaders across Sales & Marketing, Customer Success, R&D and G&A to manage spend, track performance, and surface insights that shape how Qualia operates as we scale. RESPONSIBILITIES Elevate Qualia's financial rigor — drive deeper Budget vs. Actuals analysis and forecast precision via smarter, more data-driven modeling and tighter cross-functional collaboration, particularly in uncharted, high-impact areas Support monthly forecasting and reporting processes — analyze financial results, distill key trends, and communicate risks and opportunities to influence business outcomes; assist in preparation of monthly and quarterly management reporting including variance analysis, dashboards, and Board materials Build and own our growing playbook of financial models and reports, ensuring quality, timeliness, and accuracy across in-depth analyses

Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer’s disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish. For more information, please visit us at www.axsome.com and follow us on LinkedIn and X . About This Role Axsome Therapeutics is currently searching for a field based Long-Term Care (LTC) Specialty Account Manager (SAM) to drive LTC commercial activities for an assigned geography by executing marketing strategies to ensure a successful launch and make a meaningful difference through the execution of commercial activities. SAMs will be responsible for product performance at a territory level and expected to be a disease state expert, product champion and an account specialist. The SAM will provide account management support and exhibit business knowledge of the local landscape to assess key stakeholders plus future trends within the marketplace. Job Responsibilities and Duties include, but are not limited to, the following: Drive product adoption in LTC facilities Proficient in both virtual and live customer engagements Effectively call on LTC Care teams, building meaningful relationships across the entire LTC ecosystem: Psychiatrists

Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, and multiple late-stage development programs addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish. For more information, please visit us at www.axsome.com and follow us on LinkedIn and X . About This Role: Axsome Therapeutics is seeking a National Training Manager to lead and conduct training programs for our Specialty Account Managers. This role is pivotal in ensuring our sales teams are equipped with the knowledge and skills necessary to effectively communicate our product offerings to healthcare professionals. This is a hybrid role that includes both remote and field-based work. This position requires up to 50% travel based on reoccurring national, regional and HQ-based training events, as well as travel to customer field rides with our specialty account team. Job Responsibilities and Duties include, but are not limited to, the following: Conduct all foundational new hire and advanced sales training classes virtually with some in-person sessions Coach and support new specialty account managers in their onboarding Partnering with the HQ based training team and cross functional teams, manage all aspects of training logistics for assigned classes to ensure a se

Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, and multiple late-stage development programs addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish. For more information, please visit us at www.axsome.com and follow us on LinkedIn and X . About This Role: Axsome Therapeutics is seeking a National Training Manager to lead and conduct training programs for our Specialty Account Managers. This role is pivotal in ensuring our sales teams are equipped with the knowledge and skills necessary to effectively communicate our product offerings to healthcare professionals. This is a hybrid role that includes both remote and field-based work. This position requires up to 50% travel based on reoccurring national, regional and HQ-based training events, as well as travel to customer field rides with our specialty account team. Job Responsibilities and Duties include, but are not limited to, the following: Conduct all foundational new hire and advanced sales training classes virtually with some in-person sessions Coach and support new specialty account managers in their onboarding Partnering with the HQ based training team and cross functional teams, manage all aspects of training logistics for assigned classes to ensure a se

Location: San Francisco, CA (Remote/Hybrid Available) What is Verse? The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy—it's about unlocking the future of AI. At Verse, we're building the energy intelligence platform for the AI economy. Our software helps the world's largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we're redefining how the world's most ambitious organizations access and manage energy. The Role As a Software Engineer focused on Fleet Telemetry & Control at Verse, you will be working closely with our energy solutions partners to design, implement, and test distributed energy resource controls and telemetry software on customer hardware at sites around the world. You will be part of a dynamic, high-performance team building applications directly on bare-metal or on hardware-level virtualization platforms. As an advanced technical leader in network programming and state management development, engineering teams will look to you for best standards and practices for interfacing with on-premises grid assets using solutions you will build and maintain. Key Responsibilities Foster a culture and mindset of well-designed systems, test-driven software, and transparent communication with a high caliber of mutual respect and consideration for stakeholders Mentor and support career and junior level engineers in their fleet telemetry and control software career development

Location: San Francisco, CA (hybrid) What is Verse? The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy—it's about unlocking the future of AI. At Verse, we're building the energy intelligence platform for the AI economy. Our software helps the world's largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we're redefining how the world's most ambitious organizations access and manage energy. The Role We're looking for a highly analytical Senior Business Operations Analyst to support the growth and execution of our Dispatch Intelligence product. This role sits at the intersection of business operations, customer, product, engineering, and data science and has two core areas of responsibility. First, you will help drive overall program execution for Dispatch Intelligence: bringing structure to complex cross-functional initiatives, improving processes, tracking progress, and ensuring teams stay aligned on priorities and timelines. Second, you will help build and operate the processes through which flexible energy assets are onboarded onto the Verse platform and continuously improve their operational performance. The ideal candidate combines strong analytical problem-solving with exceptional project management and is comfortable working across both technical and commercial teams. You will play a critical role in helping Verse scale Dispatch Intelligence from individual projects and assets

About the role Every enterprise is racing to build AI-powered apps and agents but speed without the right runtime creates chaos, not transformation. Sigma is the AI Runtime Environment that makes those apps governable, scalable, and real, and the Sr. PMM, Sigma Apps will play a critical role in developing and executing the go-to-market narrative and strategy for Sigma Apps. This role requires someone who understands both sides of the enterprise software conversation: the IT leaders and data engineers who evaluate and govern application infrastructure, and the line-of-business owners who care about outcomes, speed, and usability. You'll translate Sigma's application development capabilities into stories that resonate with both and create the materials the sales team needs to tell those stories in the field. What you'll do Develop and maintain positioning and messaging for Sigma Apps including no-code app building, AI-assisted workflow automation, embedded analytics, and apps built with external coding agents working closely with the Director of Product Marketing, Apps and the Product team. Support new feature launches and capability expansions, coordinating across product, design, marketing, and sales to bring new capabilities to market clearly and effectively. Work closely with Product and Engineering to deeply understand and influence the Sigma Apps roadmap bringing market, customer, and competitive insights that help shape and prioritize it. Partner with sales reps and the Enablement team to understand what's working in the field and use those insights to sharpen messaging, update battlecards, and improve enablement materials. Partner with the Enablement team to build and maintain sales enablement content solution briefs, pitch decks, use case guides, competitive comparisons, and discovery question frameworks that help the field confidently sell Sigma Apps Build and maintain competitive analysis and battlecards for the no-code/low-code, embedded anal

About the Team AI Research Lab is one of DoorDash’s frontier innovation hubs, focused on building the foundation for an AI-native future across our three core audiences: consumers, merchants, and dashers. As AI capabilities accelerate, the AI Research Lab operates at the center of technical exploration and real-world execution — connecting frontier model research, internal platform investments, operator teams, and strategic external partners. Our mission is to translate cutting-edge AI research into scalable, production-ready systems that drive measurable business impact. We combine deep technical rigor with strong operational execution to ensure that breakthrough capabilities become durable competitive advantages for DoorDash. About the Role As an Associate Manager, Strategy & Operations on our AI Research Lab, you will play a central role in converting frontier AI advancements into shipped products and scalable infrastructure. You will operate across research, product, and operations to move from early discovery and experimentation to deployment and impact. This role sits at the intersection of customer insight, technical innovation, and business execution. You will help define and scale the Lab’s most important bets while building the foundations that enable AI applications to compound over time. You’re Excited About This Opportunity Because You Will … Reimagining core experiences through AI, such as the merchant journey, by partnering directly with in-field merchants, sales, support, product, and engineering teams. You will help unify major initiatives into a coherent, AI-native interaction model. Own revenue-driving AI initiatives, operating as the accountable business owner for high-priority AI bets and ensuring clear linkage between technical progress and financial outcomes. Lead business planning cycles, developing go-to-market strategies for AI-powered products and capabilities, overseeing execution through structured project plans, resource allocation,