Customer Support in San Francisco

About the Team At DoorDash, design shapes how millions of people connect with their local economy and we put our customers at the center of our product strategy. Our design team crafts thoughtful experiences across the ecosystem, from consumers ordering their favorite meals to merchants growing their businesses and Dashers delivering with care. About the Role Design is changing faster than at any point in the last decade, and we’re building the team that defines what comes next. As a Product Design Intern, you’ll get to work on real projects that impact our customers, merchants, and Dashers. You’ll collaborate with product, research, data, and engineering to prototype your concepts, test with real users, and ship improvements to millions of users. You will have the opportunity to join one of our core teams: Consumer, Merchant, Dasher, Ads & Promos, or Customer Experience & Integrity. Based on your skills, interests, and business priorities you’ll be paired with a dedicated manager and supported by a community of designers passionate about learning and helping each other grow. This will be a 12-week summer internship program hosted onsite at our San Francisco or New York City offices. There will be relocation support as needed. You're excited about this opportunity because you will… Drive a real project from early explorations to polished, shipped work that reaches millions of users. Use AI throughout your process — exploring divergent directions, building high-fidelity prototypes, and pressure-testing ideas — while helping shape how our product becomes smarter, more intuitive, and more human. Collaborate closely with designers, engineers, PMs, and researchers to identify opportunities and ensure high-quality implementation. Learn from a dedicated manager and a community of peers in a fast-paced, mission-driven environment that values curiosity, craft, and collaboration. We're excited about you because… You’re currently pursuing a degree in de

About the Team At DoorDash, design shapes how millions of people connect with their local economy and we put our customers at the center of our product strategy. Our design team crafts thoughtful experiences across the ecosystem, from consumers ordering their favorite meals to merchants growing their businesses and Dashers delivering with care. About the Role Design is changing faster than at any point in the last decade, and we’re building the team that defines what comes next. As a New Grad Product Designer, you’ll join and learn from designers shaping this new practice — one where AI is native to how you explore ideas, prototype, and ship. You’ll work on real projects that impact millions of customers, merchants, and Dashers, collaborating with product, research, data, and engineering to prototype your concepts, test with real users, and ship improvements to millions of people. You’ll join one of our core teams — Consumer, Merchant, Dasher, Ads & Promos, Customer Experience & Integrity. You’ll be paired with a dedicated manager and a mentor while being supported by a community of designers passionate about learning and helping each other grow. This is a full-time role starting in 2027 and relocation support will be available as needed. You're excited about this opportunity because you will… Grow faster than you thought possible – with a dedicated manager, a mentor, and a team invested in your development, you'll quickly grow to own design end-to-end: experiment with how AI evolves your work and process, and ship polished features that reach millions of users, merchants, and Dashers. You’ll use AI to explore divergent directions, build high-fidelity prototypes, and pressure-test ideas before they ship – leveraging this technology to help you shape how our product becomes smarter, more intuitive, and more human. You’ll have the opportunity to push the boundaries of our product and process. As part of an early class of new grads, what you figure out wo

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About The Role & Team We're looking for an experienced Executive Assistant to support our Head of Marketing at Amplitude. This is a highly visible role that goes beyond traditional executive support—you'll help protect executive time, turn ideas into action, and ensure important work keeps moving across the marketing organization and broader company. The ideal candidate combines exceptional operational strength and judgment with a high-agency mindset and strong AI fluency, using technology to make our leaders and teams more connected, efficient, and effective. This role is based in our San Francisco headquarters and follows Amplitude's hybrid work model. Regular in-office collaboration is an important part of the role, enabling close partnership with the Head of Marketing and cross-functional teams while maintaining flexibility where appropriate. As an

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About The Role & Team We’re looking for a Social Media Manager to join Amplitude’s Content Marketing team and help turn our ideas, insights, products, and point of view into content people actually want to engage with. You’ll play a key role in shaping Amplitude’s social presence across channels, working closely with content, brand, communications, product marketing, and subject-matter experts to create content that is timely, distinctive, and native to each platform. You’ll also support executive and thought-leadership content, helping our leaders show up authentically in the conversations shaping AI, analytics, and the future of product development. This is a highly hands-on role for someone who is equally comfortable developing a content idea, writing the post, collaborating on creative, and looking at the data to make the next one better. As a Socia

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About The Role & Team As a Workplace Coordinator, you'll help make Amplitude's San Francisco headquarters a place where people want to work. You'll own the day-to-day operations of our office—from facilities and vendors to supplies, events, and employee experience—while partnering closely with People, IT, Finance, and our Security Coordinator. This is a hands-on role for someone who notices what needs to be done, takes ownership, and can move quickly when priorities change. You'll report to the Head of Global Workplace and play an important role in keeping our HQ running smoothly and supporting a great in-office experience. As a Workplace Coordinator, you will: Own day-to-day office and facilities operations, including space readiness, supplies, seating changes, maintenance requests, and coordination with building management. Manage workpla

About the Team The Storage teams build and operate online stateful systems and abstractions that are reliable, efficient, secure and easy to use for DoorDash Engineering. The teams are responsible for understanding Product Engineering’s evolving needs and developing platform and infrastructure capabilities to serve them. The team currently supports CockroachDB, Cassandra, Kafka and Redis as well as data abstraction services to reduce the complexity of interacting with storage systems for Product Engineers. About the Role The Storage team is building and operating a high-performance, scalable, and reliable data abstraction layer that optimizes both efficiency and reliability. Our goal is to create a platform that manages itself and fades into the background—empowering engineers to focus on delivering product experiences our customers love. This role is available across two teams within Storage, each solving unique and high-impact challenges: One team is building the orchestration layer for DoorDash’s storage platform—unifying lifecycle management, operations, and self-serve APIs for databases and streaming systems, turning complex, stateful infrastructure into reliable, developer-friendly services used across the company. One team builds and operates the distributed data platform powering DoorDash's largest stateful workloads -- including Cassandra, which backs critical product surfaces across DoorDash, Wolt, and Roo. You'll design high-throughput data abstractions, smart clients, and platform services that make distributed data reliable and easy to work with at multi-petabyte, multi-million-QPS scale, with opportunities to go deep on distributed systems internals and contribute to the open-source Cassandra ecosystem. If you're passionate about distributed systems, developer experience, and building foundational infrastructure at scale, we'd love to hear from you. You must be located in San Francisco, Sunnyvale, Seattle, or the New York Metro Area for this hybrid pos

About The Team DoorDash for Business is building the premier corporate dining and benefits platform—helping companies of all sizes feed their teams through industry-leading products and meal programs. Our mission is to become the go-to solution for executives, administrators, and employees who need seamless, high-quality food programs at work. We move fast, operate with an ownership mindset, and are growing new product lines to better serve our corporate customers. Merchant success is core to that mission. When merchants have a clear, fast, and high-quality path from interest to live, our products work better for everyone—customers, Dashers, and the merchants themselves. About The Role As Associate Manager, Merchant Onboarding and Experience on the DoorDash for Business team, you will own how merchants get onto our programs and how they feel while they do it. You will be the lead for onboarding process design, execution quality, and merchant experience—turning a complex, multi-step journey into something that is faster, clearer, and consistently excellent. Your responsibilities will range from strategic (mapping the end-to-end onboarding journey, setting the operating model, and aligning Product, Ops, Sales, and Support on what “great” looks like) to operational (diagnosing drop-off, tightening handoffs, building playbooks, and using data and automation to remove friction). You will bring a systems mindset: every broken step is a process to redesign, every merchant complaint is a signal, and every manual workaround is a candidate for a better workflow. You will report into the DoorDash for Business Merchant Experience team. You’re excited about this opportunity because you will be driving… Onboarding Process Ownership Own the end-to-end merchant onboarding journey—from first intake through go-live. Map the current-state workflow, identify bottlenecks and failure points, and redesign the process so merchants get live faster with fewer drop-offs, fewer handoffs, and c

About the Role Sigma is transforming how businesses run by delivering a high performance platform on modern data architecture. Hence, we are growing the engineering team and looking for engineers who are excited to solve challenging problems, deliver impactful capabilities throughout our stack to build world-class technology. You will be part of a talented team of engineers with a shared mission to make data easily accessible for all users. What You Will Be Doing You will be responsible for developing elegant and responsive user experience using the latest front-end technologies. You'll own substantial pieces of the product, from design to launch Working with our product, UX design, and backend development teams, you will develop new features and technologies that make our product experience awesome and radically simplify the user experience for non-technical users You will leverage your technical expertise in front-end application development in the creation of novel visualizations for structured and unstructured data and develop new techniques for improving the performance and interactivity of the application Use modern frontend frameworks like React, GraphQL, TypeScript and Node.js Qualifications We Need 10+ years industry experience building and maintaining high-quality software An eye for great design and a passion for building products that provide a great user experience The ability to make the right trade-offs between functionality and delivery speed that supports delivering value to customers, all the while iterating based on feedback and roadmap priorities Desire to be a great teammate and have fun at work without compromising ownership towards your work Strong sense of craftsmanship, and a healthy academic curiosity to solve challenges at sigma Strong computer science fundamentals Qualifications We Want (also, skills you’ll learn!) Experience building software capabilities for analyzing large scale data web applications Prior ex

About the Role Sigma is transforming how businesses run by delivering a high performance platform on modern data architecture. Hence, we are growing the engineering team and looking for engineers who are excited to solve challenging problems, deliver impactful capabilities throughout our stack to build world-class technology. You will be part of a talented team of engineers with a shared mission to make data easily accessible for all users. What You Will Be Doing You will be responsible for developing elegant and responsive user experience using the latest front-end technologies. You'll own substantial pieces of the product, from design to launch Working with our product, UX design, and backend development teams, you will develop new features and technologies that make our product experience awesome and radically simplify the user experience for non-technical users You will leverage your technical expertise in front-end application development in the creation of novel visualizations for structured and unstructured data and develop new techniques for improving the performance and interactivity of the application Use modern frontend frameworks like React, GraphQL, TypeScript and Node.js Qualifications We Need 5+ years industry experience building and maintaining high-quality software An eye for great design and a passion for building products that provide a great user experience The ability to make the right trade-offs between functionality and delivery speed that supports delivering value to customers, all the while iterating based on feedback and roadmap priorities Desire to be a great teammate and have fun at work without compromising ownership towards your work Strong sense of craftsmanship, and a healthy academic curiosity to solve challenges at sigma Strong computer science fundamentals Qualifications We Want (also, skills you’ll learn!) Experience building software capabilities for analyzing large scale data web applications Prior exp

Software is eating the world, but AI is eating software. We live in unprecedented times – AI has the potential to exponentially augment human intelligence. Every person will have a personal tutor, coach, assistant, personal shopper, travel guide, and therapist throughout life. As the world adjusts to this new reality, leading platform companies are scrambling to build LLMs at billion scale, while large enterprises figure out how to add it to their products. To make them safe, aligned and actually useful, these models need human eval and reinforcement learning through human feedback (RLHF) during pre-training, fine-tuning, and production evaluations. This is the main innovation that’s enabled ChatGPT to get such a large headstart among competition. At Scale, our products include the Generative AI Data Engine, SGP, Donovan, and others that power the most advanced LLMs and generative models in the world through world-class RLHF, human data generation, model evaluation, safety, and alignment. The data we are producing is some of the most important work for how humanity will interact with AI. At the foundation of these products is the Platform Engineering team. In this role, you will support the design and development of shared platforms used across Scale. This includes designing our foundational data platforms and lifecycle, architecting Scale’s core cloud infrastructure and orchestration stack, and redefining how engineers develop, build, test, and deploy software at Scale. You’ll also get widespread exposure to the forefront of the AI race as Scale sees it in enterprises, startups, governments, and large tech companies. You will: Drive the design, and implementation of our foundational platforms and systems, working closely with stakeholders and internal customers to understand and refine requirements. Collaborating with cross-functional teams to define, design, and deliver new features. Proactively identifying opportunities for, and driving improvements to, current p

Software is eating the world, but AI is eating software. We live in unprecedented times – AI has the potential to exponentially augment human intelligence. Every person will have a personal tutor, coach, assistant, personal shopper, travel guide, and therapist throughout life. As the world adjusts to this new reality, leading platform companies are scrambling to build LLMs at billion scale, while large enterprises figure out how to add it to their products. To make them safe, aligned and actually useful, these models need human eval and reinforcement learning through human feedback (RLHF) during pre-training, fine-tuning, and production evaluations. This is the main innovation that’s enabled ChatGPT to get such a large headstart among competition. At Scale, our products include the Generative AI Data Engine, SGP, Donovan, and others that power the most advanced LLMs and generative models in the world through world-class RLHF, human data generation, model evaluation, safety, and alignment. The data we are producing is some of the most important work for how humanity will interact with AI. At the foundation of these products is the Platform Engineering team. In this role, you will support the design and development of shared platforms used across Scale. This includes designing our foundational data platforms and lifecycle, architecting Scale’s core cloud infrastructure and orchestration stack, and redefining how engineers develop, build, test, and deploy software at Scale. You’ll also get widespread exposure to the forefront of the AI race as Scale sees it in enterprises, startups, governments, and large tech companies. You will: Drive the design, and implementation of our foundational platforms and systems, working closely with stakeholders and internal customers to understand and refine requirements. Collaborating with cross-functional teams to define, design, and deliver new features. Proactively identifying opportunities for, and driving improvements to, current p

About the Team The Storage organization builds and operates the online stateful systems and abstractions that DoorDash Engineering depends on: reliable, efficient, secure, and easy to use. Within Storage, the Distributed Caching team owns every caching offering at DoorDash end to end, including ElastiCache (Redis/Valkey), Boulder (our KVRocks-based key-value store for high-QPS feature serving), Entity Cache (read Bill Shen’s engineering blog post, “ High-Performance Proxy Cache for DoorDash Services ”), and the Distributed Lock Service, plus the smart clients (asgard-redis, valkey-go) that sit in front of them. These systems back critical product surfaces across DoorDash, Wolt, and Deliveroo: the team runs roughly 400 ElastiCache clusters serving hundreds of millions of GET requests per second in aggregate, and Boulder, our offline-to-online feature store, serves billions of feature lookups per second at peak. About the Role The team owns provisioning of clusters and the smart clients that sit in front of them, baking in sensible defaults so that other engineering teams get a turnkey caching solution instead of having to run their own. You'll help drive Boulder's evolution to scale further, improve cost efficiency, enhance performance, and support real-time updates; re-platform the Distributed Lock Service onto a strongly consistent backend; and build the self-serve tooling and recommendation engine that let customers describe a workload (QPS, TTL, payload size, latency profile) and get the right backend without talking to a human. You'll go deep on cache invalidation, replication, sharding, compaction, and failover, while shipping the guardrails, automation, and observability that keep this scale operable by a small team. You must be located in San Francisco, Seattle, or the New York Metro Area for this hybrid position. You will report to the Engineering Manager on the Distributed Caching team within the Storage organization. You’re excited about this opportunity b

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. Scale Frontier Data is the organization behind the training and evaluation data that frontier labs depend on. We build the systems, tooling, and expert workflows that turn hard human expertise into signals that models can learn from, across reasoning, coding, agentic tool use, and domain expertise. About our Customer Platform team: Our Customer Platform Team plays a pivotal role in integrating our platform with external systems and ensuring seamless, reliable connectivity for both internal users and customers. As the leader of this team, you’ll drive the strategy, architecture, and development of our connectivity solutions, focusing on API integration, distributed systems, and a robust data platform. Your role will be crucial in maintaining and enhancing our platform’s ability to meet the needs of both our internal and external stakeholders. Responsibilities: Own large areas within our product Comfortable working cross functionally, whether that be internal or external customers Build features end-to-end: front-end, back-end, system design, debugging and testing Deliver experiments at a high velocity and level of quality to engage our customers Work across the entire product lifecycle from conceptualization through production Influence the culture, values, and processes of a growing engineering team Inspire and mentor less experienced engineers Collaborating with cross-functional teams to define, design, and ship new product features and experiences. Requirements: At least 7-10 years of relevant experience is preferred Track record of shipping high-quality products and features at scale Desire to work in a very fast-paced environment Abil

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . We are seeking a senior leader to lead Revenue Strategy & Operations for Reddit’s Global Large Customer Sales (LCS) channel. This role will serve as the operating partner to the global LCS leadership team, helping translate company and channel strategy into clear goals, disciplined execution, and measurable revenue outcomes across regions, verticals, and customer segments. You will own the strategy and operations that drive LCS growth—from annual and quarterly planning through weekly performance management, forecasting, resource allocation, and execution of the highest-impact growth initiatives. You will partner closely with Sales, Finance, Marketing, Product, Business Operations, and other cross-functional leaders to improve sales productivity, unlock new pockets of demand, and scale a globally consistent go-to-market model. This is one role that will lead Strategy & Operations for the Global Large Customer Sales channel. The role is required to be based within commuting distance (50mi) of one of our North America sales hubs in San Francisco, Los Angeles, Chicago, New York, or Toronto. Responsibilities: Serve as a trusted strategic partner to the Global LCS leadership team, shaping channel strategy, priorities, operating model, and investment decisions. Lead the annual and quarterly planning processes for Global LCS, partnering with Finance as well as regional and vertical sales leaders to build credible goals, capacity plans, coverage models, and resource recommendations. Establish and run the global business

About the role: Are you a relationship builder? Are you curious to learn about customers and passionate about giving them the best customer experience? Are you a self starter and thrive in a dynamic and fast-paced environment where you can make a difference in creating playbooks and processes? We’re looking for a Renewals Manager to be the post-sales quarterback for our corporate customers. In this role, you will be responsible for renewing and generating expansion opportunities. You will work with your Sigma colleagues to maximize customer value and to grow their business. Responsibilities: Develop professional and personal relationships with key stakeholders within each customer account Partner with Customer Success to minimize attrition, identify growth opportunities, drive adoption and increase usage Work with customers to create a strategy for achieving goals and assist Customer Success with removing barriers to business growth Collaborate closely with internal stakeholders such as Product, Engineering, and Alliances. Be able to communicate feedback and insights to the business. to improve product and customer experience Serve as an advocate for our customers and set appropriate expectations Leverage data to effectively guide meaningful customer conversations Facilitate business reviews to accomplish goals and opportunities Help identify opportunities for improvement in existing processes Required Skills / Experience: 2+ years working in Renewals / Customer Success role Ability to react and adapt to potential rapid shifts in priorities and organizational policies Strong negotiation and objection handling skills that allow for value-based contract negotiations Strong process management and detail oriented skills Strong customer management skills, including soft skills Additional Job details The base salary range for this position is $100k - 120k annually. Compensation may vary outside of this range depending on a number of factors, incl