Jobs in Canada

Design Technologist in Toronto

173 active opportunities · Updated October 2026

Explore current design technologist jobs in Toronto. Filter by work mode, employment type, experience, department, date posted and distance.

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📍 Toronto, Canada· Full-time
✓ High-confidence listingCompany trend -77.3%

From C$102K/yr

Quick readStrong listing-quality and freshness signals

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We're looking for a Workato/Boomi Integration Engineer to build and support enterprise automation, with a focus on Legal systems integration (CLM, e-signature, matter management, compliance). You'll work across iPaaS, APIs, and AI/agentic tooling (Workato Genie, AI Skills, MCP servers) to connect Legal and other business systems. Responsibilities: Design and build Recipes and process automations across multiple systems, including AI-powered workflows using Workato Genie and MCP servers. Build and support AI Agents (Genies) for Legal and business-process automation, including prompt design and IDP for unstructured Legal content (contracts, filings). Design and manage secure API endpoints (REST/SOAP) and SFTP connections; build ETL/data-sync pipelines across formats (JSON, XML, CSV, EDI). Deploy and manage On-Premises Agents (OPA) for secure, behind-firewall connectivity. Maintain platform environments and security (RBAC, SSO, versioning); monitor jobs and troubleshoot failures. Build employee-facing tools (Workbot/ChatOps, Workflow/AgentX Apps, Slack integrations) with human-in-the-loop steps. Integrate business applications (CRM, HR, Finance, LMS, Legal, Budget & Forecast) via Boomi, with emphasis on Legal, Financial, and Supply Chain integrations. Write and optimize SQL/PL-SQL and custom scripts (Java/Groovy/JavaScript/Python); manage code via Git/GitHub; provide production support and on-call as needed. Partner with Legal, Compliance, and IT stakeholders to gather requirements and translate them into working integrations. Experience: 6–8 years of integration/automation experience, with hands-on Workato and Boomi. 4–6 years building and managing APIs (API Gateway, OAuth/SAML/JWT) and SFTP-based file transfers. 2+ years supporting Legal systems integrations (CLM, e-signature, matter management, c

JavaScriptPythonJavaSQL
O
📍 Toronto, Ontario, Canada· Full-time
✓ High-confidence listingCompany trend -72.4%

From C$108K/yr

Quick readStrong listing-quality and freshness signals

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Role Overview As the Okta Research & Design (ORD) Jira Owner & Administrator , nested within the Technical Program Management (TPM) organization, you will define and execute the strategy for how ORD plans, tracks, and reports on engineering work within the full toolchain of Atlassian Jira, Jira Advanced Roadmaps (Plans), Confluence, Rovo, and AI integrations. In this role, you act as a critical bridge between product & technical leadership, agile teams, and cross-functional business units — translating methodology, best practices, and process frameworks into practical workflow improvements that accelerate delivery and reduce manual overhead for a 1,000+ person engineering, product, and design organization. By optimizing tooling configurations, automating reporting, and eliminating fragmented management processes, you will directly accelerate ORD’s developer velocity and strengthen operational efficiency. Core Responsibilities 1. Platform Ownership & Strategic Tooling Direction Strategic Vision: Define, implement, govern an AI-led strategy for utilizing Jira for product planning, tracking, and reporting tooling that supports end-to-end portfolio tracking from high-level corporate objectives down to sprint-level stories. E2E Ecosystem Management: Complete ORD ownership of the toolchain (Jira, Jira advanced Roadmaps, AI integrations, Confluence), overseeing architecture, schema updates, workflow management, screen/notification schemes, cu

SQLAWSCI/CDGit
L
📍 Toronto, Canada· Full-time
✓ High-confidence listingCompany trend -77.3%

From C$108K/yr

Quick readStrong listing-quality and freshness signals

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Trust & Safety function at Lyft is dedicated to keeping every Lyft ride safe for both riders and drivers. We build and maintain the tools, features, and systems that deter bad actors, protect vulnerable populations, and reinforce trust across the platform. As an Backend Engineer working on Trust & Safety, you'll work at the intersection of product, design, engineering, and policy to ship high-impact safety features to millions of users. Responsibilities: Drive high-impact projects and innovate new solutions to provide the best user experience. Work closely with cross-functional teams and partner teams to develop solutions based on technology and business needs, and advance team’s goals and priorities Independently lead features from idea to positive execution and launch Unblock, support and communicate with internal partners to achieve results Write well-crafted, well-tested, readable, maintainable code Utilize your expertise in Python, Golang, AWS to deliver robust and scalable solutions Participate in code reviews to ensure code quality and distribute knowledge, as well as on call rotations Share your knowledge by giving brown bags, tech talks, and promoting appropriate tech and engineering best practices Experience: BS/MS or equivalent in Computer Engineering, Computer Science, or related field or relevant work experience 3+ years of software engineering industry experience Extensive experience in object oriented programming, ideally in GoLang or Python Experience in backend software development of distributed systems and concurrency Strong oral and written communication skills, and ability to collaborate with and influence cross-functional partners Benefits: Extended health and dental coverage options, along with life insurance and disability benefits Mental health benefits Family bui

PythonAWSAIGo
L
📍 Toronto, Canada
✓ Quality checkedCompany trend -77.3%

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data Science is at the heart of Lyft’s products and decision-making. Data Scientists at Lyft operate in dynamic environments, moving quickly to build the world’s best transportation solutions. We tackle a wide range of challenges - from shaping long-term business strategy with data, to making critical short-term decisions, to developing algorithms and models that power both internal systems and customer-facing products. Driver Incentives Science owns the algorithms and systems behind incentive design, influencing driver engagement and marketplace efficiency — from real-time supply positioning to longer-horizon earnings and engagement programs. The team is responsible for designing pay and incentive mechanisms that are efficient and good for driver experience over the long run. As a Data Scientist specializing in Algorithms, you'll partner closely with product, engineering, and operations leaders to build and scale incentive systems, shape long-term mechanism design strategy, and deliver on critical business goals tied to marketplace efficiency and driver earnings. Candidates with strong optimization backgrounds — think mathematical programming, control theory, or operations research — are a great fit, though we welcome strong candidates from machine learning or causal inference as well. The ideal candidate thrives in a fast-paced environment and brings a hands-on, entrepreneurial mindset to drive results. Responsibilities: Collaborate with engineering and product teams to design, implement, and iterate on new features and algorithmic improvements for driver incentives and pay mechanisms. Design, develop, and deploy optimization models, algorithms, and systems for problems such as budget allocation, multidimensional cost-curve development, and incentive targeting. Write production model code; collabor

PythonMachine LearningArtificial Intelligence
L
📍 Toronto, Canada· Full-time
✓ High-confidence listingCompany trend -77.3%

From C$108K/yr

Quick readStrong listing-quality and freshness signals

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data Science is at the heart of Lyft’s products and decision-making. Data Scientists at Lyft operate in dynamic environments, moving quickly to build the world’s best transportation solutions. We tackle a wide range of challenges - from shaping long-term business strategy with data, to making critical short-term decisions, to developing algorithms and models that power both internal systems and customer-facing products. Driver Incentives Science owns the algorithms and systems behind incentive design, influencing driver engagement and marketplace efficiency — from real-time supply positioning to longer-horizon earnings and engagement programs. The team is responsible for designing pay and incentive mechanisms that are efficient and good for driver experience over the long run. As a Data Scientist specializing in Algorithms, you'll partner closely with product, engineering, and operations leaders to build and scale incentive systems, shape long-term mechanism design strategy, and deliver on critical business goals tied to marketplace efficiency and driver earnings. Candidates with strong optimization backgrounds — think mathematical programming, control theory, or operations research — are a great fit, though we welcome strong candidates from machine learning or causal inference as well. The ideal candidate thrives in a fast-paced environment and brings a hands-on, entrepreneurial mindset to drive results. Responsibilities: Collaborate with engineering and product teams to design, implement, and iterate on new features and algorithmic improvements for driver incentives and pay mechanisms. Design, develop, and deploy optimization models, algorithms, and systems for problems such as budget allocation, multidimensional cost-curve development, and incentive targeting. Write production model code; collabor

PythonMachine LearningAIGo
L
📍 Toronto, Canada
✓ Quality checkedCompany trend -77.3%

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Rider Loyalty team is where riders become members. We build the membership, rewards, and benefits products that give people a reason to choose Lyft on every trip, and we make sure the value a rider has earned shows up at the moment it matters. Loyalty sits inside the Rider Loyalty, Partnerships, and Rider Pay (PLP) group. You will lead a team of engineers across iOS, Android, and Server. You will own the membership and rewards platform end to end and work daily with Product, Design, Data Science, and Partnerships. Responsibilities: Own the Loyalty roadmap from strategy through delivery. Turn goals like member growth and retention into an engineering plan, and manage the dependencies that run through Partnerships and Rider Pay. Build and scale the systems behind membership, rewards earning and redemption, and benefit delivery. Hold a high technical bar through architecture reviews, tech debt management, observability, reliability, and on-call. Grow engineers by matching people to the right opportunities, setting clear expectations, and giving feedback early. Experience: 5+ years building software professionally, including 2+ years directly managing engineers. You have managed a team that shipped both mobile and backend work, and you can still read and review code in at least one of those areas. You have owned a consumer product used by millions of people each month. You use AI tools in your own work and have a clear view of where they help and where they do not. BS/MS in Computer Science, Computer Engineering, or a related field, or equivalent practical experience. Benefits: Extended health and dental coverage options, along with life insurance and disability benefits Mental health benefits Family building benefits Child care and pet benefits Access to a Lyft funded Health Care Savings Accou

Artificial IntelligenceAI
O
📍 Toronto, Ontario, Canada· Full-time
✓ High-confidence listingCompany trend -72.4%

From C$160K/yr

Quick readStrong listing-quality and freshness signals

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Staff Software Engineer Opportunity Passkeys, powered by FIDO2 WebAuthn, are revolutionizing how people authenticate—bringing us into a passwordless future that’s more secure and seamless than ever before.At Okta, we’re on a mission to help enterprises and consumers embrace this transformation. We’re building cutting-edge phishing-resistant authenticators and passkey solutions that make security stronger while making life easier for users. Our products empower businesses to leave passwords behind and defend against modern threats with innovative, user-friendly technology. We are looking for a Staff Software Engineer to join the Passwordless team. As a Staff Engineer, you will be a technical leader, making large, independent contributions and shaping the future of how millions of users access technology securely. This is a role for an engineer who thrives on solving ambiguous problems and taking ownership of end-to-end solutions. You will not only execute on complex technical challenges but also influence the team's direction, mentor other engineers, and proactively identify opportunities to improve our products and processes. If you are passionate about building highly reliable, scalable systems and want to define the future of passwordless authentication, we’d love for you to join us. What you’ll be doing Partner closely with product, design, and other cross-functional stakeholders to own problem spaces and ensure we are building the right solutions fo

JavaReactAngularVue
O
📍 Toronto, Ontario, Canada· Full-time
✓ High-confidence listingCompany trend -72.4%

From C$140K/yr

Quick readStrong listing-quality and freshness signals

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Role You are a deep technical architect. Whether it's a Fortune 500 CTO or a startup founder, you know how to read the room and steer it. You have handled enough OAuth token flows, SCIM failures, and multi-product integration edge cases to spot root issues fast. In this role, you will help shape how developers understand identity at scale. You serve as the top technical escalation point for our support team. You are our domain expert. You influence product roadmaps. You mentor engineers. You challenge standard practices. You raise the bar across the entire global team. You handle ambiguity well. You operate with full autonomy. You focus on delivering outcomes that unblock our most complex accounts. What You Do Strategic Escalations and Architecture This is not primarily a queue role. You will mostly engage on cases that exceed senior engineer scope, the ones that need architecture judgment, not triage. End-to-End Ownership: Resolve our most complex developer cases, including multi-product architectures, ISV integration designs, and strategic account escalations. Cross-Functional Bridge: Serve as the technical link between Developer Support and ISV Partnerships, working directly with strategic partners on integration design. Architectural Consulting: Join customer and partner calls to advise on architecture and resolve issues beyond standard support scope. Product and Executive Engagement Roadmap Influence: Partner with Product Management and Engineering

JavaScriptPythonJavaNode.js
R
📍 Toronto, Canada· Full-time
✓ High-confidence listingCompany trend -88.5%
Quick readStrong listing-quality and freshness signals

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team of bold thinkers and sharp problem-solvers who are wired to make an impact. The Ops Platform organization develops internal platforms that replace repetitive manual processes with AI-driven systems. These tools support key areas such as Fraud Operations, Account Operations, Financial Crimes Operations, and Retirement Services. The team works closely with product, data science, and operations partners to deliver reliable systems that improve decision-making and efficiency! As a Software Developer, you will design and build platforms that enable operational teams to investigate and resolve issues more quickly and accurately. You will work with large datasets and signals to create tooling that supports fraud investigation and other operational workflows. You will collaborate with data scientists and machine learning engineers to translate manual processes into automated systems. Your work will focus on improving system reliability, reducing operational effort, and increasing the speed at which new products and features can be supported across Robinhood’s offerings. This role is based in our Toronto, ON office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do You will define technical direction and make architectural decisions for systems that support operational workflows across multiple product lines You will build tools that proces

AWSMachine LearningAI
L
📍 Toronto, Canada· Full-time
✓ High-confidence listingCompany trend -77.3%

From C$129K/yr

Quick readStrong listing-quality and freshness signals

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are hiring a Business Systems Lead to own the sales technology behind Lyft Ads. As the senior technical owner of the Lyft Ads CRM and commercial systems, you will lead solution design across Salesforce and the connected ad-sales stack and own the architecture for how ad deals move from opportunity through order management and billing. You will work alongside a team of Salesforce engineers and partner closely with Ads Sales, Sales Operations, Ad Operations, Finance, Legal, and the Media engineering teams. This is a hands-on leadership role for someone who knows ad-sales operations and can build the systems that run them. Responsibilities: Own the Salesforce architecture for the ad-sales lifecycle, from lead sourcing and opportunity creation through Order Management System (OMS) integration, contract execution, delivery reconciliation, and billing. Identify problems and opportunities across the Ads sales technology stack and shape them into scoped, funded initiatives. Lead requirements with Ads Sales, Sales Operations, Ad Operations, Finance, and Legal partners, and translate them into functional and technical designs. Own the integrations that connect Salesforce to the ad-sales ecosystem, including order management and contract systems, the ad server, and billing, through middleware such as Workato or Boomi. Drive AI best practices across the Sales Technology team, modeling effective usage and ensuring all AI-generated output meets Lyft's standards for quality, security, and performance. Guide the evolution of the Ads CRM platform, including the media-specific data model (agency, advertiser, and brand hierarchies, insertion orders, and flights) and own the Ad Sales Technology roadmap . Lead contract lifecycle management for Ads, including intake automation and Salesforce integration. Remain h

L
📍 Toronto, Canada· Full-time
✓ High-confidence listingCompany trend -77.3%

From C$136K/yr

Quick readStrong listing-quality and freshness signals

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our team is dedicated to creating a seamless and secure experience for our riders and drivers, ensuring their identity and data are protected at all times. As a Senior Product Designer, you'll lead the design of solutions that help drivers understand their earnings and get paid securely while protecting our communities from fraud. You will work closely with cross-functional teams, including product managers, designers, engineers, and data scientists, to create intuitive and effective designs on driver payments and complex security challenges. You’ll advocate for a customer-centric approach and thrive in a dynamic, fast-paced environment. From initial ideation through to launch, you'll support projects with interaction, visual, and product thinking skills, helping to define and deliver impactful experiences for our Payment, Identity and Integrity teams. The Opportunity Design features that help drivers understand their earnings, access their pay, and resolve payment issues efficiently Lead end-to-end design for driver earnings and identity verification experiences, from research and ideation through execution Play a critical role in designing solutions that protect our users and enhance their trust in our platform Collaborate with cross-functional partners to design intuitive and effective designs that address unique rideshare driver, identity and fraud challenges Responsibilities: Problem solve, think big, and explore divergent concepts/ideas while understanding how to converge and build iteratively towards your vision. Influence the shape of the product with research and data while executing design work using high quality wireframes, mockups, user journeys, and cross-platform interactive prototypes. Advocate for design by sharing your work and presenting cross-functionally, while being able to

L
📍 Toronto, Canada· Full-time
✓ High-confidence listingCompany trend -77.3%

From C$216K/yr

Quick readStrong listing-quality and freshness signals

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. On the Rider team, we are growing our team with people who want to enrich the lives of our community through technology. You'll collaborate with highly cross-functional teams such as Product, Design, Data science, and Analytics, as well as other organizations like Driver, Partners, and Marketplace, to deliver on that promise. As the Senior Engineering Manager for the Rider Loyalty, Partnerships, and Rider Pay (PLP) group, you will lead multiple managers and Staff ICs with end-to-end teams, consisting of iOS, Android, and Server, to make Riders into Members and to build a robust network of partners that our Riders love. It is your responsibility to sweat the details by being customer-obsessed with specific Rider needs and to build innovative product solutions to address them. Responsibilities: Set the technical vision and team strategy for the PLP group and communicate that downwards, with peers, and upwards with ELT Coach and guide an organization of managers and engineers in their people and technical development Collaborate with cross-functional stakeholders to deliver high business impact Work closely with the Lyft recruiting team to hire high-potential candidates from diverse backgrounds Experience: BS/MS or equivalent in Computer Engineering, Computer Science, or a related field, or relevant work experience 3+ years of experience managing engineering teams of 20+ members, including teams across iOS, Android, and Server platforms, as well as experience in managing managers Ability to thrive in a heavily cross-functional environment and drive projects to completion regardless of the organizational structure Passion for building scalable and extensible solutions that enable others and ensure a high-quality product Experience launching and supporting consumer-facing products at scale Strong technica

L
📍 Toronto, Canada· Full-time
✓ High-confidence listingCompany trend -77.3%

From C$136K/yr

Quick readStrong listing-quality and freshness signals

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our core philosophy is to empower developers to self-serve rather than be bottlenecked by a central quality team. We believe that by creating smart, automated tooling, we can eliminate common roadblocks, making developers happier and more productive. The Rider Quality team is focused on elevating quality, testing, and accessibility across our mobile platforms. We are currently shifting our strategy to heavily leverage automation and AI to revolutionize how we approach testing. We're not doing traditional QA - we're building the future of quality engineering. This is a chance to step into a Senior role where you won't just write code; you'll design systems that define how hundreds of engineers deliver product faster, happier, and with fewer bugs. We are fundamentally shifting away from manual processes and existing automation frameworks that struggle to keep up, betting heavily on Artificial Intelligence and agentic frameworks to drive a massive "shift left" in our organization. Success in this role is measured by tangible impact, including increased developer satisfaction, engineering hours saved, and bugs/incidents avoided in production. We are seeking a highly skilled and innovative Senior Software Engineer to join our team. You will be instrumental in building the next generation of our quality assurance platform. You will be responsible for designing and developing advanced AI-powered tooling for test case generation, review, and execution. Your work will directly impact our ability to provide fast, actionable feedback to developers, "shifting left" to ensure quality from the earliest stages of development. You will play a key role in integrating these tools into our existing developer workflows, ensuring seamless adoption and maximum impact. We are looking for someone with a strong background in

PythonCI/CDRestMachine Learning
L
📍 Toronto, Canada· Full-time
✓ High-confidence listingCompany trend -77.3%

From C$172K/yr

Quick readStrong listing-quality and freshness signals

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our Toronto office. Every great support experience depends on the person behind it having the right tools, context, and intelligence to solve the problem in front of them. The Platform & Data teams build the tools our human support agents work in every day—and own the data that tells Lyft, and the world, what our customers are actually experiencing. As AI rapidly changes what's possible, we're reinventing how agents work: pairing them with copilots and AI that surface the right answer instantly, take on repetitive work, and raise the quality and consistency of every interaction. At the same time, we're building the data foundation that turns millions of support contacts into an accurate, trusted view of issue types and trends—used inside the team, across the company, and in what we report externally. This role owns that mandate end to end: setting the vision and strategy, and driving execution on the hardest problems across both the platform and its data. Responsibilities: Own the vision, strategy, and multi-quarter roadmap for Lyft's agent platform and the data that powers customer care & safety reporting Define and drive how AI and copilot capabilities make agents more efficient and raise the quality and consistency of their work Lead execution on the most complex,

L
📍 Toronto, Canada· Full-time
✓ High-confidence listingCompany trend -77.3%

From C$96K/yr

Quick readStrong listing-quality and freshness signals

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The vision of the Safety & Customer Care (SCC) team is to foster long-term loyalty to Lyft with every support interaction. If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that interaction occurs, their issue is resolved quickly, effectively, and with true care. For a Lyft customer, their experience of Support should be that “Lyft cares about me and made the experience easy.” As a Data Analytics Lead, you’ll partner directly with cross-functional stakeholders to identify opportunities and design solutions for improving our customers’ support experience. You’ll leverage your analytical expertise to deliver actionable insights and recommendations to drive quality business decisions with customer-facing impact. The ideal candidate is a critical thinker and exceptional problem solver who can build strong relationships with different teams, and who is eager to serve as a leader within the broader Support organization to drive our business forward. Responsibilities Partner with Product, Engineering, Data Science & Analytics, Business Operations and other cross-functional stakeholders to achieve business goals Develop frameworks and scalable processes to drive decision-making and prioritization Define the metrics used to measure the success of strategic initiatives and health of our support platform; build dashboards to track metrics over time Design A/B tests and execute analyses to evaluate the impact of new product features and operational improvements Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience Monitor and diagnose KPI performance and present findings to senior leadership Experience Degree in a quantitative field like statisti

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