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At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Safety and Customer Care (SCC) team at Lyft manages over 1.7 million monthly human and AI interactions and serves as Lyft's primary direct touchpoint with riders and drivers. We handle critical infrastructure that powers both human associates and AI agents to make riders and drivers feel safe and comfortable while riding or driving with Lyft, transforming every support interaction into a moment of genuine connection. Agentic AI is at the center of how we scale that mission. We fine-tune and align open-source models, build AI-powered support agents, and develop end-to-end AI agents for safety case management, systems that reason over complex, high-stakes cases and drive them to resolution. SCC brings together ML, data, backend, and product engineers alongside data scientists and operations partners to transform these systems. As a Machine Learning Engineer on the SCC team, you will fine-tune and align models and build AI Agents that power how riders and drivers get help. Your work spans the full loop: post-training open-source models for our domain, composing them into multi-step agents, and building the evaluation that proves they are safe to ship in a customer-facing, safety-critical setting. Post-train and adapt open-source LLMs for SCC use cases using SFT, LoRA, and preference-tuning methods (RLHF, RLAIF, RLVR). Design and build AI-powered support agents and end-to-end agents for safety case management using LangGraph or equivalent agentic frameworks. Own the evaluation data flywheel, offline and online, that defines what "good" looks like and build benchmarks for the team to hill-climb. Turn interaction feedback into training data and learning signals, closing the data flywheel that continuously improves the models. Responsibilities: Conduct literature review and build post-training fra

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Mapping team at Lyft is tasked with building a digital representation of the physical world - a map. We collect and serve the freshest and most accurate mapping data possible, along with algorithms, models, platform services, and map-based user experiences that power Lyft’s current and future transportation offerings. Mapping represents a huge opportunity for Lyft’s business, but also a big challenge. We build and scale systems that deal with large data storage, real-time data processing, machine / deep learning pipelines, routing and ETA models, driver and passenger location tracking, and more. We built beautiful and magical user experiences on top of all those services, and compete with companies that have been in the mapping business for decades. Our engineering team is growing rapidly, and we are looking for Engineering Managers to help us scale. Our engineers are smart, flexible, and love solving difficult challenges. They look to their managers for organizational transparency, career development, mentorship, and honest feedback. They move fast and ship code to production continuously, relying on their leadership to increase productivity by removing obstacles and keeping processes lean. Responsibilities : Manage a rapidly growing team of engineers developing user-facing Mapping experiences Mentor and guide the professional and technical development of your team members. Help develop their careers and assign them to projects tailored to their skill levels, personalities, work styles, and professional goals Build teams that are collaborative, inclusive, and respectful of each other Provide continuous feedback, address underperformance, and recognize the individual strengths and contributions of your team members Create plans for prioritizing technical and resourcing challenges in y

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data is at the heart of Lyft’s products and decision-making. You will leverage data and rigorous, analytical thinking to shape our products and make business decisions. This will involve performing rigorous product deep dives, identifying opportunities for product enhancements, and measuring the impact of new features. The Global Growth organization is chartering the future for Lyft’s growth, focused on expanding Lyft beyond North American rideshare’s core products. This includes our premium Luxury modes and Livery drivers, building a unified Lyft presence internationally, and enabling Autonomous Vehicles (AVs) domestically and abroad. These teams are at the center of innovation and the future of Lyft’s growth, and this role would be directly shaping the strategic roadmap for these crucial areas. As a Senior Analyst, you will collaborate with our world class team of engineers, product managers, and designers to build the roadmap for business and product expansion to meet the needs of our international customers. The ideal candidate is a thought leader in this space, working across multiple functions and geographies. This role blends strong business acumen, marketplace dynamics, and strategic understanding of regulatory landscapes to craft a vision for Lyft around the globe. This role will help define Lyft’s strategy for where and how Lyft expands its footprint around the world, sizes the opportunity, scopes the unique products required, and is a liaison to our central marketplace teams. In this role, you will help us tackle problems such as: How will global expansion impact our current North American rideshare users? How does the competitive landscape in future geographies impact our growth strategy? What product developments do we need to develop to successfully expand and gain market share? H

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. On the Rider team, we are growing our team with people who want to enrich the lives of our community through technology. You'll collaborate with highly cross-functional teams such as Product, Design, Data science, and Analytics, as well as other organizations like Driver, Partners, and Marketplace, to deliver on that promise. As the Senior Engineering Manager for the Rider Loyalty, Partnerships, and Rider Pay (PLP) group, you will lead multiple managers and Staff ICs with end-to-end teams, consisting of iOS, Android, and Server, to make Riders into Members and to build a robust network of partners that our Riders love. It is your responsibility to sweat the details by being customer-obsessed with specific Rider needs and to build innovative product solutions to address them. Responsibilities: Set the technical vision and team strategy for the PLP group and communicate that downwards, with peers, and upwards with ELT Coach and guide an organization of managers and engineers in their people and technical development Collaborate with cross-functional stakeholders to deliver high business impact Work closely with the Lyft recruiting team to hire high-potential candidates from diverse backgrounds Experience: BS/MS or equivalent in Computer Engineering, Computer Science, or a related field, or relevant work experience 3+ years of experience managing engineering teams of 20+ members, including teams across iOS, Android, and Server platforms, as well as experience in managing managers Ability to thrive in a heavily cross-functional environment and drive projects to completion regardless of the organizational structure Passion for building scalable and extensible solutions that enable others and ensure a high-quality product Experience launching and supporting consumer-facing products at scale Strong technica

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for software engineers from a scope of disciplines. We are growing our team with people who want to build, improve and incorporate technologies that make the lives of our community more enriched. As an engineer at Lyft, you'll collaborate with teams like product, data science, analytics, and operations on code that empower us to iterate quickly, while focusing on delighting our passengers and drivers. The Applied AI team is looking for a Backend Engineer to join the AI Entries team. You will build the foundational infrastructure that connects Lyft to emerging AI ecosystems and devices and architect the APIs and orchestration layers that allow third-party agents and multimodal interfaces to interact with Lyft. By building these robust integration, you will help make Lyft available where our riders are. Responsibilities: Establish engineering best practices and patterns; help uplift the team's craft and drive a culture of engineering excellence Drive high-impact projects and innovate new solutions to deliver the best user experience Produce and drive scalable system design for large, complex features — from idea through execution and launch Mentor engineers on the team, providing technical guidance and supporting their growth Write well-crafted, well-tested, readable, maintainable code Participate in code reviews to ensure code quality and share knowledge across the team Participate in the team's on-call rotation; identify, triage, debug, and resolve issues across our applications and platforms Have the ability to explain the various trade offs made in decisions Manage project priorities, deadlines, and deliverables. Experience: BS/MS or equivalent in Computer Engineering, Computer Science, or related field or equivalent practical experience. 5+ years of software engineering/production

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Sitting within the broader Safety & Customer Care team, Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows. This leader will ensure the org is resourced and positioned for the future, and will own the functions that keep Customer Care financially disciplined and execution-ready. Reporting to the Senior Director of Customer Care Operations, they will lead five functions: Planning & Forecasting, Workforce Management, Readiness & Integration, Vendor Management, and Support Excellence. What You'll Do Business Planning & Strategy Partner with the Senior Director to drive H1 and H2 planning — translating annual objectives into operational plans, investment decisions, and resource models. Lead the investment brief process: sizing opportunities, articulating trade-offs, and building the business cases that secure resourcing for strategic priorities. Drive capacity planning, scenario modeling, and long-range forecasting to ensure the internal and external workforce scales efficiently alongside platform growth and AI adoption. Define and operationalize OKRs across the portfolio, then build the rhythms and infrastructure — scorecards, business reviews, and performance dashboards — that hold teams accountable and give leadership clear visibility into progress and outcomes. Growth & Integrations Lead operational readiness for major product launches, external partnerships, and

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Senior Manager of Support Excellence owns the enablement infrastructure that determines whether Lyft's support operation can scale efficiently, react nimbly, and maintain high standards: Knowledge Management, Quality, Learning & Performance, and Tooling Enablement. This is not a role for someone who wants to maintain and optimize — it's a role for someone who wants to reimagine. The right person brings a bold, integrated vision for how these functions work together with Operations, Product, and Technology to improve customer outcomes and accelerate Lyft's evolution into an AI-native, human-enhanced support organization. They will set the direction, hold the bar, and move at the pace the environment demands — with the industry expertise to know what "great" looks like and the conviction to pursue it. Reporting to the Director of Business Planning & Central Operations, this role leads a team of 4-6 direct reports and 40-50 indirects, each owning a distinct function on the team team. Responsibilities: Vision & Strategy Define and own an ambitious, integrated vision for how Knowledge Management, Quality, Learning & Performance, and Tooling Enablement work together — not as separate functions, but as a unified enablement system that improves customer outcomes and advances Lyft's AI-native support evolution. Expand active AI fluency to every function in the portfolio — from how knowledge is structured for AI retrieval, to how quality signals feed mod

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. As a Data Scientist in the Pay, Integrity & Identity org, you will collaborate with our world class team of engineers, product managers, analysts and other data scientists to help create best in class pay platforms, stop fraudulent actors from harming our riders & drivers fraud and build user trust on the Lyft platform. You will run experiments (A/B tests) and develop data driven solutions to launch new features and remove the bad actors from the Lyft platform while maintaining a positive experience for genuine users. We’re looking for an intellectually curious individual who has extraordinary attention to detail, a track record of analytical problem-solving and skilled communication. Prior experience in the fintech, fraud or identity space is preferred. Responsibilities: Design and analyze experiments in collaboration with other scientists, product & engineering; communicate findings to stakeholders and facilitate launch decisions Leverage advanced statistical techniques to generate quantitative insights and develop machine learning models Analyze the wide variety of signals available to identify patterns in large datasets and uncover root causes Partner with product managers, engineers, and operators to translate analytical insights into decisions and action Build data pipelines and develop analytical frameworks to monitor business and product performance Set business metrics that measure the health of our products, as well as passenger and driver experience Collaborate with product and engineering and communicate findings to stakeholders in a clear and concise manner Experience: Degree in a quantitative field such as statistics, economics, applied math, operations research or engineering (advanced degrees preferred), or relevant work experience 4-6+ years of industry experi

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Safety and Customer Care (SCC) team at Lyft manages over 1.7 million monthly human and AI interactions and serves as Lyft's primary direct touchpoint with riders and drivers. We handle critical infrastructure that powers both human associates and AI agents to make riders and drivers feel safe and comfortable while riding or driving with Lyft, transforming every support interaction into a moment of genuine connection. As a Data Scientist working on Causal Inference in SCC, you'll partner with a strong team of engineers, product managers, designers, and operations leaders to deliver a personalized and exceptional experience for Lyft customers, using rigorous causal inference to guide the highest-stakes decisions we make. We're looking for a motivated and talented Data Scientist with deep causal inference expertise to join the SCC Data Science team. You'll partner closely with the area's tech lead on high-impact work spanning AI-powered support products, differentiated service, and operations optimization. The ideal candidate brings sharp applied inference intuition, a bias toward impact, and the ability to cut through ambiguity in complex problem spaces. You'll work on projects like: Design rigorous experiments and quasi-experiments to measure the causal impact of SCC product and AI-agent launches, and drive data-informed launch decisions. Build causal ML models to optimize concession budget allocation, targeting the right support credit, to the right rider or driver, at the right moment to maximize trust and business impact. Quantify the long-term effects of support-experience changes on rider and driver retention, and uncover heterogeneous treatment effects across our community. Deliver strategic insights on quality–cost tradeoffs, empowering leadership to balance service quality, coverage,

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Marketplace teams are at the heart of our products and decision-making, owning everything from rider pricing to driver earnings, incentives, and efficient matching. We’re looking for passionate, driven engineers to build systems that empower our riders and drivers to have the best transportation experience possible through prediction, adaptivity, and personalization. We’re looking for someone who is excited about working in a fast-paced, innovative, and impactful environment to create reliable solutions to distributed computing, ML, and data problems. The Pricing team is a centerpiece of Lyft’s Marketplace org, determining prices for all rideshare products and supporting new initiatives. Rider Engagement develops rider-facing engagement levers and optimizes user pricing experience to drive both short term and long term business outcomes. We work with Product & Science to solve and implement complex pricing requirements, balancing the needs of riders, drivers, and the business goals. As an owner of one of the most critical flows in the company, you will work on a wide array of challenges such as latency-sensitive concurrency problems, large scale distributed systems, and experimentation. If you’re interested in playing a large part in demand / supply management and improving the Lyft customer experience, this could be a great fit for you. Responsibilities: Drive high-impact projects and innovate new solutions to provide the best user experience. Work closely with cross-functional teams and partner teams to develop solutions based on technology and business needs, and advance team’s goals and priorities Independently lead features from idea to positive execution and launch Unblock, support and communicate with internal partners to achieve results Write well-crafted, well-tested, readable, maintaina

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is seeking a Senior Analyst to join our Business Forecast & Planning team within Customer Care Operations. This role sits at the center of forecasting and capacity strategy for our global support organization, translating complex operational and business signals into clear, actionable plans. You'll partner closely with operations leadership to keep resourcing aligned with the business, separating what truly matters from the noise, and helping shape decisions that affect how we staff and scale support. Responsibilities: Support the development and upkeep of the models and frameworks that connect business drivers to staffing and resourcing decisions Translate large, complex, and sometimes ambiguous data into clear, actionable insights that support leadership recommendations Own day-to-day planning execution, from dashboards maintenance and reporting to business reviews, with a sharp focus on accuracy and the details that matter Leverage AI tools to build and maintain dashboards, reports, and analyses that support the team's recommendations and insights Identify and help drive opportunities to improve how the team plans and operates Move quickly on ambiguous, time-sensitive requests, using modern tools to work smarter and faster Experience: 2+ years in planning, forecasting, capacity/resource management, or a related analytical role; consulting, investment banking, FP&A, or ops strategy backgrounds also fit well Sharp analytical mindset with hands-on SQL and Python skills AI fluency, comfortable using AI tools to accelerate analysis and problem-solving Strong business acumen paired with genuine curiosity about how large, complex business systems work; fast learner with a bias towards action, comfortable building context quickly across new systems and stakeholders Self-directed, with a track

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our transport network serves the needs of millions of people every day who want to get from one place to another using Lyft cars, bikes and scooters, with public transportation, or on foot in the most efficient way. To serve these needs, we need to suggest the fastest, most affordable and safest routes. We achieve this by processing millions of rides, taking into account the latest traffic information and analyzing the preferences of drivers. To strengthen our efforts, we are hiring a Software Engineer who will work on improving our routing engine, on building cloud-based services that can process millions of route requests per day and on creating workflows to process and analyze the data collected from our rides. For this we are looking for someone who has a strong background in software architecture and algorithms and understands at the same time how to build efficient data processing pipelines. Our technology stack is based on the latest technologies such as AWS, Kubernetes, Apache Airflow, Flink, and Kafka. We use AI and machine learning to improve development productivity, optimize customer support workflows, and enhance operational efficiency — all without compromising code quality or security. You will work with incredibly passionate and talented colleagues from software engineering, machine learning and data science on projects that delight millions of passengers and drivers. Responsibilities: Drive high-impact projects and innovate new solutions to provide the best routing experience possible Build and deploy mission critical algorithms and services that can serve millions of requests per day (backend and data-streaming services written in C++, Go, and Python) Analyze rides, understand customer pain points, prioritize and size feature requests and help design solutions based on o

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for experienced software engineers from a variety of disciplines. We are growing our team with people who want to build, improve and incorporate technologies that make the lives of our community more enriched. As an engineer at Lyft, you'll collaborate with teams like product, data science, analytics, and operations on code that empower us to iterate quickly, while focusing on delighting our passengers and drivers. As a Senior Software Engineer on the Marketplace team, you will lead work streams to improve business operations in Lyft’s Marketplace. You'll design AI driven data analytics platforms, data pipelines and metric governance systems that our business leaders use on a daily basis to make key strategic decisions. You will partner with business leaders and data scientists across our organizations to enable running the business more efficiently. Responsibilities: Help define the roadmap and architecture based on technology and business needs Drive AI innovation for business analytics and operations Write well-crafted, well-tested, readable, maintainable code Have a good grasp and ability to explain the various tradeoffs made in decisions Participate in code reviews to ensure code quality and distribute knowledge Lead projects from idea to positive execution Incorporate considerations for business context and failure modes in your work Proactively participate in resolving ongoing incidents Unblock, support, effectively communicate, and obtain buy-in across teams to achieve results Share your knowledge by giving brown bags, tech talks, and evangelizing appropriate tech and engineering best practices Experience: 5+ years of software engineering industry experience with a high level programming language (bonus points for experience with Python or Go) AI Experience in Agen

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Marketplace teams are at the heart of our products and decision-making, owning everything from rider pricing to driver earnings, incentives, and efficient matching. We’re looking for passionate, driven engineers to build systems that empower our riders and drivers to have the best transportation experience possible through prediction, adaptivity, and personalization. We’re looking for someone who is excited about working in a fast-paced, innovative, and impactful environment to create reliable solutions to distributed computing, ML, and data problems. The Pricing team is a centerpiece of Lyft’s Marketplace org, determining prices for all rideshare products and supporting new initiatives. We work with Product & Science to solve and implement complex pricing requirements, balancing the needs of riders, drivers, and the business goals. As an owner of one of the most critical flows in the company, you will work on a wide array of challenges such as latency-sensitive concurrency problems, large scale distributed systems, and experimentation. If you’re interested in playing a large part in demand / supply management and improving the Lyft customer experience, this could be a great fit for you. Responsibilities: Help define the roadmap and architecture based on technology and business needs Unblock, support, effectively communicate, and obtain buy-in across teams to achieve results Lead projects of multiple people from idea to positive execution Write clear, scalable and clear design documentation Write well-crafted, well-tested, readable, maintainable code Utilize your expertise in Python, Golang, AWS to deliver robust and scalable solutions Participate in code reviews to ensure code quality and distribute knowledge Proactively participate in resolving ongoing incidents Share your kno

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our mission depends on having a digital representation of the physical world - a map with all routing related (real-time) information. This is what makes Lyft different from many products: our products don’t just facilitate online interactions, they facilitate dynamic, real-world ones. Without mapping services, none of these real world interactions between people and transport can happen. The Mapping organization at Lyft has spent the last few years building up Lyft’s mapping assets and capabilities by combining many internal and external data sources and services into an increasingly powerful and mission-critical technology stack. In doing so, we’ve also enabled new user experiences and features across all of Lyft’s products, including rideshare industry leading firsts like CarPlay, Android Auto, and real-time driver feedback! We are hiring a Software Engineer to join our Mapping experiences team that builds end user features to enhance drivers and riders experience on Lyft’s platform by using our in house navigation system. We are looking for an engineer with expertise in system architecture, cross team collaboration, and experience in building scalable solutions in the cloud environments. In this role, you'll collaborate with engineering, product, data science, analytics, operations, and AI/ML teams on programs that empower us to iterate quickly, delighting our passengers and drivers with rideshare focused mapping experiences. Responsibilities: Drive high-impact projects and innovate new solutions to provide the best user experience Lead large features from idea to positive execution and launch Write well-crafted, well-tested, readable, maintainable code Participate in code reviews to ensure code quality and distribute knowledge, as well as on call rotations Share your knowledge by giving brown ba