Experienced Supply Chain Management Analyst in Canada

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is hiring a bright, dynamic, and self-motivated attorney with at least 5 years of legal experience to join our Legal team. The successful candidate will be adaptable, driven, and energized by a fast-paced environment where priorities can shift and no two days look quite the same. You will partner with and provide legal guidance to teams across the company – including in the Partnerships, Product, Marketing, Engineering, and Public Policy organizations – on initiatives that influence all aspects of Lyft’s business. The legal issues you’ll encounter are complex and continually evolving, so you’ll need to assess and advise on an ongoing basis using a creative and pragmatic approach. Responsibilities: Advise Lyft product teams as they develop, launch, and operate a wide range of new products and features across multiple lines of business Draft, review, and negotiate legal agreements involving complex partnerships and technology transactions; serve as the primary legal counsel for these partnerships, from ideation to product implementation Provide practical and creative legal advice and support on business matters in a fluctuating and fast-paced environment Integrate with cross-functional partners and their teams (including business development managers, product managers, and marketing managers) and serve as the voice of Legal throughout the product development process and related marketing initiatives Develop and drive comprehensive, long-term legal strategies that balance risk and business objectives Prioritize your workload to meet goals and deadlines in an environment where business priorities sometimes shift Assist other teams with projects on an as-needed basis Experience: Law degree and membership in at least one state bar with good standing 5+ years o

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The vision of the Safety & Customer Care (SCC) team is to foster long-term loyalty to Lyft with every support interaction. If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that interaction occurs, their issue is resolved quickly, effectively, and with true care. For a Lyft customer, their experience of Support should be that “Lyft cares about me and made the experience easy.” As a Data Analytics Lead, you’ll partner directly with cross-functional stakeholders to identify opportunities and design solutions for improving our customers’ support experience. You’ll leverage your analytical expertise to deliver actionable insights and recommendations to drive quality business decisions with customer-facing impact. The ideal candidate is a critical thinker and exceptional problem solver who can build strong relationships with different teams, and who is eager to serve as a leader within the broader Support organization to drive our business forward. Responsibilities Partner with Product, Engineering, Data Science & Analytics, Business Operations and other cross-functional stakeholders to achieve business goals Develop frameworks and scalable processes to drive decision-making and prioritization Define the metrics used to measure the success of strategic initiatives and health of our support platform; build dashboards to track metrics over time Design A/B tests and execute analyses to evaluate the impact of new product features and operational improvements Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience Monitor and diagnose KPI performance and present findings to senior leadership Experience Degree in a quantitative field like statisti

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. With over half a billion rides and counting, Lyft is solving hard problems in a rapidly growing domain with a lot of data and creative solutions in Marketplace, Mapping, Fraud, Growth and beyond. Building a next-generation platform for low-cost, ultra-immersive transportation to improve people's lives requires robust, scalable software systems operating at massive scale. Our highly motivated Software Engineers work on these challenging problems and build the systems that directly impact various aspects of our core business. If you are a critical thinker with experience building software systems, passionate about solving business problems through well-crafted code and working in a dynamic, creative, and collaborative environment, we are searching for you. As an associate software engineer, you will be designing, building, and launching the services that power the platform's core products. Compared to similarly-sized technology companies, the set of problems that we tackle is incredibly diverse. They cut across transportation, distributed systems, backend services, mapping, personalization, and real-time infrastructure. We are hiring motivated engineers across each of these areas. We're looking for someone who is passionate about solving problems with code, building reliable and maintainable systems, and is excited about working in a fast-paced, innovative, and collegial environment. You will report to a Software Engineering Manager. Responsibilities: Partner with Engineers, Data Scientists, Product Managers, and Business Partners to build software for business and user impact Perform technical analysis and build proof-of-concept prototypes to explore and propose solutions to both new and existing problems Design and develop software components, services, and APIs Write production quality code to launc

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. L'impact que vous aurez : Nous sommes à la recherche d'une personne dévouée et enthousiaste pour offrir une gestion exceptionnelle du service à la clientèle à la communauté Airbnb, à titre de Gestionnaire. La personne idéale est accueillante, analytique et engagée à offrir les normes de service les plus élevées grâce au coaching et au perfectionnement de son équipe. Il s'agit d'un poste à temps plein basé au Canada. Le Gestionnaire soutient un ou plusieurs services internes de service à la clientèle. Il s'agit d'un rôle de leadership opérationnel qui exige une expérience considérable en service à la clientèle et en gestion d'équipe. Les Gestionnaires supervisent des équipes d'environ 10 à 15 ambassadeurs et doivent être en mesure de guider et de perfectionner leurs ambassadeurs, en faisant preuve de compétences de service à la clientèle de premier ordre. De solides compétences organisationnelles et la capacité de concilier le travail en temps réel et le travail planifié sont également requises. Ils doivent également être adaptables et réactifs dans notre environnement au rythme rapide, parfois sous pression, tout en demeurant flexibles, proactifs, ingénieux, efficaces et en démontrant un haut niveau de professionnalisme et de confidentialité. Une journée typique : Superviser un environnement opérationnel solide pour vos équipes et assurer un soutien de haute qualité à la communauté grâce à votre équipe Gérer l'exécution par l'équipe des enjeux complexes, sensibles et/ou urgents pouvant présenter un risque important pour notre marque ou notre communauté, y compris agir comme point d'escalade le plus élevé pour l

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in Canada. The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance d

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La différence que vous ferez: Nous sommes à la recherche d'une personne dévouée et enthousiaste pour assurer une gestion exceptionnelle de l'assistance utilisateurs fournie à la communauté Airbnb en tant que Manager. La personne idéale est accueillante, dotée de capacités d'analyse et déterminée à assurer un service optimal en encadrant et en motivant son équipe. Le ou la Manager s'occupe d'un ou de plusieurs services internes de l'assistance utilisateurs. Le ou la Manager doit assurer un rôle de leadership opérationnel qui nécessite une solide expérience dans l'assistance utilisateurs et la gestion d'équipe. Les Managers supervisent des équipes d'environ 10 à 15 ambassadeurs et doivent être en mesure de les guider et de les motiver, en démontrant des compétences optimales en matière d'assistance utilisateurs. De solides compétences organisationnelles et la capacité à équilibrer le travail en temps réel et le travail planifié sont également nécessaires. Les futurs responsables doivent aussi être réactifs et capables de s'adapter à notre environnement dynamique, parfois sous pression, tout en restant flexibles, proactifs, ingénieux, efficaces et dotés d'un haut niveau de professionnalisme et de confidentialit

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Regional Operations Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and up-leveling their team. This is a full time position based in Canada - Remote Eligible. The Difference You Will Make: The Regional Operations Manager supports one or more internal CS services. The Regional Operations Manager is an operational leadership role that requires substantial experience in customer service and team management. Regional Operations Managers oversee teams of approximately 4-8 people managers who each manage teams of 8-15 support agents. ROMs should have the ability to guide and uplevel their team members, demonstrating top-level coaching skills and operations management knowledge. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for cas

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La communauté que vous rejoindrez : L'équipe Excellence de la main-d'œuvre et des fournisseurs, Exploitation de l'entreprise chez Airbnb améliore l'efficacité, l'utilisation, la qualité et l'impact des activités liées aux Logements, Hôtels, Services et Expériences Airbnb grâce à une combinaison d'opérations optimisées par l'IA et d'interventions humaines. Notre équipe Planification de la main-d'œuvre et analyses collabore avec les équipes Exploitation adaptée et Exploitation des revenus afin d'optimiser notre réseau de fournisseurs, de planifier nos besoins en capacité, de soutenir la dotation des projets et d'améliorer la performance des équipes de fournisseurs. Le travail effectué par nos agents est très varié : il peut s'agir d'activités de vente, de gestion de comptes ou encore d'annotation de données pour l'IA, souvent dans cinq ou six langues. 30 à 40 projets sont normalement en cours simultanément, avec une demande qui évolue chaque semaine, ce qui rend la prévision et la planification des effectifs particulièrement complexes. Notre équipe évolue très rapidement : on augmente ou réduit les effectifs affectés aux projets en quelques jours seulement. L'IA devient également un é

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Social media is an emerging discipline for Airbnb. We're seeking a Senior Social Measurement Lead to build an effective social media measurement strategy for Airbnb's global marketing and comms teams. The job will cover all content published on our owned channels, the social elements of our marketing and comms campaign work, and our influencer and creator programs. The right candidate will know how to identify, structure, and activate the right data — turning raw performance information into something usable, and ultimately into decisions that move the business forward. You will partner closely with social strategy, social creative, Comms, Data Science, and regional marketers to help Airbnb understand the impact of social media on business outcomes, and guide the team at both a day-to-day and at a strategic level on how to grow our channels and improve performance. The Difference You Will Make You will define how Airbnb measures social media — from the frameworks and tools we use to the stories we tell about performance. This is a greenfield opportunity to build a best-in-class measurement practice for one of the world's most recognized brands. You will go beyond dashboards. Your work will shape how Airbnb understands the impact of social on business outcomes, how teams make day-to-day creative and strategic decisions, and how leadership evaluates the effectiveness of our global social investment. You will bring rigor, innovation, and a bias for action — leveraging AI, experimentation, and deep platform expertise to keep Airbnb ahead of the curve. A Typical Day Define and own Airbnb'

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La communauté que vous rejoindrez: Nous sommes à la recherche d'une candidate ou d'un candidat dévoué et enthousiaste pour offrir un service à la clientèle exceptionnel à la communauté Airbnb à titre de spécialiste principal(e), Soutien Premium. La personne idéale est flexible, hospitalière, analytique et déterminée à offrir les plus hauts standards de service, en anglais, à l'oral comme à l'écrit. La différence que vous ferez: La ou le spécialiste principal(e), Soutien Premium travaille en première ligne, en interaction directe avec la clientèle ainsi qu'avec les intervenants internes. À ce titre, vous serez principalement responsable d'offrir un soutien de bout en bout aux membres clés de notre communauté qui vivent un problème lié à leur réservation, y compris, sans s'y limiter, ceux du segment de luxe. Vous prendrez en charge les dossiers, en veillant à leur résolution complète, tout en établissant des relations solides avec nos utilisatrices et utilisateurs. Une ou un spécialiste principal(e), Soutien Premium doit posséder de solides compétences en communication, en résolution de problèmes et en service à la clientèle. La personne devra travailler en grande autonomie, en étant capable d'évaluer un dossier et

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Supervisor. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. The Supervisor supports one or more internal CS services. The Supervisor is an operational leadership role that requires substantial experience in customer service and team management. Supervisors oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). Provid

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and French, spoken and written . Due to the nature of this position, the successful applicant will need to be based in British Columbia, Canada to be able to conduct their work. The Difference You Will Make: The Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and French, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business nee

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La différence que vous ferez : Nous sommes à la recherche d'une candidate ou d'un candidat dévoué et enthousiaste pour assurer une gestion exceptionnelle du service à la clientèle au sein de la communauté Airbnb, à titre de superviseur ou superviseure. La personne idéale est hospitalière, analytique et déterminée à offrir les plus hauts standards de service par le coaching et le perfectionnement de son équipe. Le ou la superviseur(e) appuie un ou plusieurs services internes du service à la clientèle (CS). Il s'agit d'un rôle de leadership opérationnel exigeant une expérience substantielle en service à la clientèle et en gestion d'équipe. Les superviseurs et superviseures encadrent des équipes d'environ 10 à 15 ambassadeurs et ambassadrices et doivent être en mesure de guider et de perfectionner leur équipe en faisant preuve de compétences de service à la clientèle de premier ordre. De solides compétences organisationnelles ainsi que la capacité de gérer à la fois le travail en temps réel et le travail planifié sont également requises. La personne doit aussi être adaptable et réactive dans notre environnement au rythme soutenu, parfois sous pression, tout en demeurant flexible, proactive, ingénieuse, efficace et en

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La différence que vous ferez : On est à la recherche d'une personne talentueuse et expérimentée qui s'occupera de diverses préoccupations liées à la sécurité pour notre communauté, y compris les suivantes, mais sans s'y limiter : la discrimination, les menaces à la sécurité personnelle, la violence conjugale, le suicide ou l'automutilation, l'exploitation d'enfants, les agressions physiques et sexuelles, les activités liées à la drogue, le travail sexuel et la traite de personnes. Le ou la candidat·e retenu·e comprendra très bien comment identifier correctement des situations menaçantes et préjudiciables, communiquera avec empathie, fera preuve de discernement, prendra des décisions rapidement, aura comme objectif d'offrir le meilleur soutien possible aux personnes survivantes et permettra leur rétablissement. Il s'agit d'un poste à temps plein situé ici : Canada. Ce poste est un rôle de première ligne dans un centre d'appels où il y a des interactions directes avec les clients. Les candidats retenus ont besoin d'excellentes compétences en communication, d'une aptitude à la résolution de problèmes et d'une expertise en service à la clientèle. Ils doivent être en mesure de s'adapter et de réagir dans u

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb. The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us. The Difference You Will Make: We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb. You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience. Many of the initiatives you’l