Jobs in Nc San Francisco

The Team + The Role Pendo’s Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through technical and strategic consulting. This work spans complex technical engagements, including system migrations, integrations, and data work, as well as advisory support that helps customers evolve their processes, teams, and ways of working. As a Sr. Professional Services Engineer Consultant, you will own the design and delivery of complex technical engagements. You will work at the intersection of product, data, and engineering, extending Pendo’s capabilities through custom integrations, data pipelines, APIs, and technical solutions that connect Pendo to customers’ broader ecosystems. You will partner with consultants and Customer Engineers to deliver outcome-driven engagements that accelerate time to value and enable long-term customer success. This role is based in Raleigh, San Francisco or remote What this looks like day-to-day Engagement design and scoping: Partner with Account Directors and Customer Engineers to qualify Professional Services opportunities and distinguish transformation gaps from tooling gaps. Lead scoping conversations with customer stakeholders, define the problem, validate appetite, design engagement structures, and author Statements of Work that are commercially sound and delivery-ready. Custom integrations and data solutions: Design and build technical solutions that extend Pendo’s capabilities and integrate with customer systems. Write production-quality code, build APIs, design data pipelines, and implement ETL processes across data warehouses, analytics platforms, BI tools, and emerging AI/ML systems. Technical project delivery: Own multiple complex technical projects end-to-end, including data engineering and system integration work. Lead execution, troubleshoot issues, provide technical leadership on escalated engagements, and

The Team + The Role Mind the Product Training helps organizations build better products by connecting them with product management expertise, training, and advisory services. Through a network of trainers and product leaders, the team helps companies improve how they develop products, operate as data-driven organizations, and evolve in the era of AI. As Sr. Program Manager, Mind the Product Training, you will build and deliver customer training programs that are well-scoped, operationally strong, and aligned to customer goals. You will partner with the Director of Mind the Product, Program Management colleagues, customers, trainers, advisors, and internal stakeholders to shape solutions, operationalize engagements, and deliver a consistently high-quality customer experience. This role is not responsible for writing individual class content. This is a role based in-office in San Francisco or Raleigh or Remote in the United States. What this looks like day-to-day Training opportunity assessment: Partner with the Director of Mind the Product to qualify inbound training opportunities and shape program approaches that address specific customer business challenges. Translate customer goals into practical engagement structures that can be delivered effectively. Program operations and delivery: Coordinate the onboarding of training customers, gather key engagement details, schedule sessions, and manage the operational steps required for smooth delivery. Facilitate trainer selection based on the client’s industry, location, and training needs while ensuring trainers receive the background needed to customize delivery. Pre-training readiness: Manage pre-training communication with clients to collect attendee lists, schedule sessions and send attendees pre-class materials. Post-class follow-up: Collect feedback from attendees, trainers, and clients after each engagement. Generate client feedback reports that summarize key takeaways, performance metrics, and opportunities to im

The team + the role Pendo's Executive Business Partners are embedded directly with senior leadership, operating as trusted partners across the business. We move fast, stay close to the work, and are accountable for outcomes. As a Sr. Executive Business Partner, you own the operating rhythm for one or more of Pendo's senior executives. That includes calendar strategy, travel, meeting prep, and communications: the full infrastructure that keeps a senior leader running at pace. Beyond that, you extend your executive's capacity by anticipating what they need, making the calls they should not have to make, and keeping their organization moving without being asked. You think and operate at the intersection of execution and strategy: close enough to the work to handle it, and sharp enough to inform it. You partner across functions and serve as a trusted proxy in situations that require discretion, speed, and judgment. The best person in this seat combines executive presence with strategic instinct: they read the room, stay two steps ahead, and show up to every interaction prepared. What you own Executive operations: Own the full operating rhythm for your executive: calendar strategy, travel logistics, executive communications, and meeting prep. You make the decisions that do not require their attention so they can focus on the ones that do. Strategic preparation and briefing: Drive prep for all high-stakes touchpoints including leadership offsites, board reviews, QBRs, and cross-functional alignment sessions. You do not just pull materials together. You read them, identify the gaps, develop a point of view, and brief your executive before they walk into the room. Cross-functional coordination: Act as the connective tissue between your executive and the broader organization. You align stakeholders, track commitments, and close action items without being chased. When competing priorities create tension across teams, you help navigate the resolution. Strategic projects