Product Operations Director in Canada

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Load and Fault team sits within Robinhood's Developer Infrastructure organization, with a mission to give every engineering team the tools they need to test their services under real-world conditions before those conditions test them in production. We build the platforms and frameworks that enable load testing, fault injection, and resilience validation at scale — treating reliability as a developer productivity problem, not just an operations one. Our work directly raises the quality bar for every service Robinhood ships, and we partner closely with engineering teams across the organization to make resilience testing a seamless part of the development workflow. As a Senior Software Engineer on the Load and Fault Environments team, you will design and build the infrastructure that lets Robinhood's engineers simulate load, inject faults, and validate system behavior under stress — at the scale of a fast-growing financial platform. You'll own meaningful components of the load testing and fault injection platform, write production-quality code, and collaborate with engineers across infrastructure and product teams to ensure the tooling you build gets adopted and drives real

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role We are looking for a Staff Backend Engineer to help build the next generation of SoFi's digital asset custody platform. This engineer will design and develop the core services that power secure custody, blockchain transaction processing, wallet infrastructure, and institutional digital asset products. This role sits at the center of crypto infrastructure, working closely with Security, Platform Engineering, Product, Treasury, and Operations to build highly available systems responsible for protecting customer assets. The ideal candidate enjoys solving distributed systems problems, designing resilient APIs, and building financial infrastructure where security and reliability are first-class requirements. What you’ll do: Design and build backend services supporting SoFi's digital asset custody platform Develop secure transaction orchestration services for deposits, withdrawals, transfers, staking, and treasury operations Build integrations with custody providers, blockchain infrastructure, and institutional settlement networks Design APIs supporting retail and institutional crypto products Develop services supporting wallet lifecycle management and blockchain interactions Improve platform resiliency through redundancy, disaster recovery, observability, and automated recovery mechanisms Optimize trans

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. SoFi’s Credit team manages credit risk activities for our lending products (Student Loan Refinance, Private Student Loan, Personal Loan, Credit Card, and Mortgage) - including credit strategies/policies for new account origination and portfolio management, collections/recovery strategies and operations, and risk and operational data science and analytics. The team designs data-driven strategies to ensure the growth in lending is consistent with the company’s risk appetite and helps create the products and experiences that put our members’ interests first. The Credit Strategy Lead will work in the Credit team and have responsibilities to analyze and evaluate data to develop and propose value-added credit risk strategies and models for SoFi’s lending products, including Personal Loan, Student Loan Refinance, Private Student Loan, and Credit Card. The Credit Strategy Lead will collaborate with cross-functional teams such as Business Units, Capital Markets, Product and Engineering, and use business knowledge and quantitative and analytical skills to drive revenue, control risk, and provide value to the company and consumers. The ideal candidate will possess a data-driven analytics background and the strategic acumen to direct a function that draws strategic insights from data using database and statistical anal

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Senior Regional Marketing Specialist We are looking for a strategic and results-driven individual to support the planning and execution of our regional marketing programs and initiatives supporting our Canada sales organization. This role is essential to achieving our ambitious revenue goals by executing impactful marketing strategies and demand generation programs that drive regional pipeline growth. As part of the Americas Field Marketing team, you will report to the Sr Manager, Regional Marketing Enterprise Canada/East Region. This role will work closely with the sales organization and collaborate within the broader marketing organizations (e.g. Partner Marketing, Digital, Strategic Events, Product Marketing, Global Campaigns, and Marketing Operations) to ensure strategic alignment and achieve business outcomes. What You’ll Be Doing Program Planning & Execution: Work directly with the Senior Regional Marketing Manager for Canada as well as sales and sales leaders to execute integrated demand generation programs across events, digital, partner, and outbound channels. This includes managing logistics, communications and being onsite at key events to ensure everything runs smoothly. Project & Campaign Management: Coordinate with both internal teams and external partners and vendors to develop marketing campaign assets—from creative and email sequences to curated content and campaign offers. Bring ideas to lif

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Instacart's Retail Partnerships team sits at the heart of how we grow the grocery ecosystem, and the MMI team's ability to deliver meaningful, measurable growth for retailers of all sizes depends on having a dedicated partner lead who owns those relationships end-to-end. Without this role, retail partners lack a primary strategic contact who can translate their goals into real outcomes on the platform, mobilize internal resources across product, operations, marketing, and analytics, and drive execution with the urgency and precision the portfolio demands. Twelve months from now, this person will have deepened partner relationships at the CEO and Owner level, turned complex data into clear strategic narratives that move people to action, and made Instacart an indispensable part of how their retailers grow. What you'll cook up in y

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Security Platform team is responsible for the secure lifecycle, governance, and protection of Robinhood’s most sensitive user data. This team builds foundational systems such as secure data pipelines, tokenization services, and privacy compliance infrastructure to ensure customer data is handled responsibly and in line with regulations. The team works closely with security, infrastructure, and product engineering partners to ensure data is both usable and protected. You will contribute to systems that support authentication, third-party integrations, and emerging AI-driven use cases. As a Senior Software Engineer, you will design and build backend systems that securely process and manage customer data across Robinhood’s platform. You will own the systems that handle authentication, authorization, and privacy-preserving data operations. This role involves close collaboration with engineers focused on access management, infrastructure, and data systems. Your work will directly support efforts to improve system reliability, strengthen data protections, and enable new product capabilities using secure data. This role is based in our Bellevue, WA, and Menlo Park, CA off

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Safety and Customer Care (SCC) team at Lyft manages over 1.7 million monthly human and AI interactions and serves as Lyft's primary direct touchpoint with riders and drivers. We handle critical infrastructure that powers both human associates and AI agents to make riders and drivers feel safe and comfortable while riding or driving with Lyft, transforming every support interaction into a moment of genuine connection. Agentic AI is at the center of how we scale that mission. We fine-tune and align open-source models, build AI-powered support agents, and develop end-to-end AI agents for safety case management, systems that reason over complex, high-stakes cases and drive them to resolution. SCC brings together ML, data, backend, and product engineers alongside data scientists and operations partners to transform these systems. As a Machine Learning Engineer on the SCC team, you will fine-tune and align models and build AI Agents that power how riders and drivers get help. Your work spans the full loop: post-training open-source models for our domain, composing them into multi-step agents, and building the evaluation that proves they are safe to ship in a customer-facing, safety-critical setting. Post-train and adapt open-source LLMs for SCC use cases using SFT, LoRA, and preference-tuning methods (RLHF, RLAIF, RLVR). Design and build AI-powered support agents and end-to-end agents for safety case management using LangGraph or equivalent agentic frameworks. Own the evaluation data flywheel, offline and online, that defines what "good" looks like and build benchmarks for the team to hill-climb. Turn interaction feedback into training data and learning signals, closing the data flywheel that continuously improves the models. Responsibilities: Conduct literature review and build post-training fra

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Urban Solutions (LUS) is North America’s leader in micromobility. We own, operate, or provide hardware and software solutions for bikeshare and scootershare programs in 50+ global markets including Montreal, Toronto, London, New York City, Mexico City and others. Our rapidly growing active fleet includes state-of-the-art charging stations, electric bikes, and scooters, and services hundreds of millions of rides per year. Data and analytics are at the heart of Lyft's products and decision-making. You will play a key role in shaping the future of bikeshare by leveraging data to improve the performance of our bikeshare and scooter markets. A successful candidate thrives in a dynamic and collaborative environment, has a natural curiosity, and isn’t afraid to dive deep. In this role, you will collaborate closely with Operations, Policy, Engineering, Product and Finance teams to drive data-informed strategies that align our operations and products with city transportation goals and user needs. You will work in a fast-paced environment where analytical insights directly impact decisions ranging from pricing and product features to long-term investments in bikesharing infrastructure. We’re looking for a passionate and driven Data Analyst to tackle some of the most complex and impactful challenges in micromobility. If you’re excited about shaping the future of urban mobility through data, we’d love to hear from you. Responsibilities: Partner with Product, Engineering, Policy, Operations, Finance and other cross-functional stakeholders on initiatives to conduct deep-dive analyses to root cause issues and propose solutions Develop frameworks, business logic and scalable processes to streamline reporting and drive decision-making Forecast operational requirements and investments needed to

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Lyft Business organization builds the platform that lets organizations move the people they depend on employees, clients, and customers. From the foundational mechanics of a company funding and provisioning a ride to the tailored workflows that get an employee to a client meeting or home after a late shift, we sweat the small stuff to make Lyft the transportation solution businesses build their programs on. As a Staff Software Engineer on the Lyft Business Team, you will act as a critical technical leader, taking holistic ownership of complex systems that span the rider experience, the administrator experience, and the enterprise integrations behind them — defining strategic roadmaps, driving cross-functional alignment, and driving engineering excellence to improve how organizations move their people. Responsibilities: Shape the long-term architecture for systems, taking accountability for both short-term functionality and long-term health Translate high-level business goals into actionable engineering projects. Own the technical roadmap from conception to delivery, managing cross-team dependencies and mitigating risks Champion improvements in system, observability, performance, and tech debt reduction, extending your influence beyond your immediate team Establish best practices for deployment, alerting, and on-call health. Take holistic ownership of the platform's stability, tracking down issues root causes and building preventive safeguards for your immediate scope and beyond. Drive alignment across product, design, and operations. Proactively resolve bottlenecks and make decisive trade-offs to protect system architecture from competing organizational priorities Mentor and level up the engineers around you. Delegate stretch opportunities, lead cross-team reviews, and foster a culture of s

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our mission depends on having a digital representation of the physical world - a map with all routing related (real-time) information. This is what makes Lyft different from many products: our products don’t just facilitate online interactions, they facilitate dynamic, real-world ones. Without mapping services, none of these real world interactions between people and transport can happen. The Mapping organization at Lyft has spent the last few years building up Lyft’s mapping assets and capabilities by combining many internal and external data sources and services into an increasingly powerful and mission-critical technology stack. In doing so, we’ve also enabled new user experiences and features across all of Lyft’s products, including rideshare industry leading firsts like CarPlay, Android Auto, and real-time driver feedback! We are hiring a Software Engineer to join our Mapping experiences team that builds end user features to enhance drivers and riders experience on Lyft’s platform by using our in house navigation system. We are looking for an engineer with expertise in system architecture, cross team collaboration, and experience in building scalable solutions in the cloud environments. In this role, you'll collaborate with engineering, product, data science, analytics, operations, and AI/ML teams on programs that empower us to iterate quickly, delighting our passengers and drivers with rideshare focused mapping experiences. Responsibilities: Drive high-impact projects and innovate new solutions to provide the best user experience Lead large features from idea to positive execution and launch Write well-crafted, well-tested, readable, maintainable code Participate in code reviews to ensure code quality and distribute knowledge, as well as on call rotations Share your knowledge by giving brown ba

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The vision of the Safety & Customer Care (SCC) team is to foster long-term loyalty to Lyft with every support interaction. If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that interaction occurs, their issue is resolved quickly, effectively, and with true care. For a Lyft customer, their experience of Support should be that “Lyft cares about me and made the experience easy.” As a Data Analytics Lead, you’ll partner directly with cross-functional stakeholders to identify opportunities and design solutions for improving our customers’ support experience. You’ll leverage your analytical expertise to deliver actionable insights and recommendations to drive quality business decisions with customer-facing impact. The ideal candidate is a critical thinker and exceptional problem solver who can build strong relationships with different teams, and who is eager to serve as a leader within the broader Support organization to drive our business forward. Responsibilities Partner with Product, Engineering, Data Science & Analytics, Business Operations and other cross-functional stakeholders to achieve business goals Develop frameworks and scalable processes to drive decision-making and prioritization Define the metrics used to measure the success of strategic initiatives and health of our support platform; build dashboards to track metrics over time Design A/B tests and execute analyses to evaluate the impact of new product features and operational improvements Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience Monitor and diagnose KPI performance and present findings to senior leadership Experience Degree in a quantitative field like statisti

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. The Trust Frontier AI team is where new AI technology for Trust gets invented and proven. We build specialized models for mission-critical trust and safety problems, develop the AI agents and agentic capabilities that automate trust decisions, and create the benchmarks and evaluation harnesses that keep decision quality high as those agents take on more autonomy. We work on problems before the answer is known — prototyping, experimenting, and iterating with our partner teams until a solution proves itself against real business and top line metrics. You'll work side-by-side with talented product managers, data scientists, software engineers, fraud intelligence, and operations teams. Together, you'll design and build ML solutions that have direct, meaningful impact on user trust, b

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support Team within Global Operations is the voice of the Airbnb brand, with over 20,000 ambassadors supporting our community and providing the glue that helps power millions of experiences and a sense of community and belonging for guests and hosts on our platform each year. Our organization deeply believes in providing a frictionless experience at scale, works across the company to ensure the support experience is integrated across the entire lifecycle, and endeavors to make support a secret weapon and strategic differentiator for our brand. The Difference You Will Make: As a Program Manager in Community Support, you are responsible for implementing large-scale, cross-functional and cross-platform programs that drive the strategic goals of the Community Support organization and Airbnb. You serve as the bridge between critical business functions such as Community Support, Marketing, Creative, Product/Platform, Design, Engineering, Policy

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Team Community Trust (CT) exists to foster an environment where streamers and their communities thrive, while proactively reducing harm and ensuring support is accessible when needed. Our organization encompasses safety policy & enforcement, fraud prevention, and customer experience. Within CT, the Business Operations & Integrations team is the operational backbone – encompassing four functions (Business Operations, Financial & Contract Management, Go-to-Market, and Safety by Design) split across two sub-teams: BizOps and Integrations. The Integrations team – which this role sits on – is the connective tissue between Community Trust and the rest of Twitch. We own the CT Readiness Program, ensuring every product, monetization, regulatory, or business development launch is operationally ready before it reaches our community (200+ launches per year). We also co-own Safety By Design, the process by which safety risks are identified and mitigated before products ship. We're building a team that can anticipate what's coming and react to what's arrived – getting CT into planning conversations earlier, simplifying how Twitch launches safely at scale, and building the systems that allow a small team to have outsized impact. About the Role This is a Program Manager II role on the Integration