Product Operations in Toronto

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. THE OPPORTUNITY Auth0 is a leading identity platform that secures billions of logins every year for organizations around the world. We're trusted by enterprises, startups, and developers to simplify identity and access management across any application, on any platform, anywhere. We're seeking a Product Operations Manager with a strong focus on data and analytics to help us turn raw data into meaningful business insights. Reporting to the Head of Product Operations, you'll be the person who looks at what the data is telling us and connects it to what it means for the business — revenue, retention, growth, and product direction. This is not a pure analyst role. You'll need to understand the business deeply enough to ask the right questions of the data, and communicate the answers in a way that drives real decisions. You're equally comfortable working in a dashboard as you are in a leadership meeting explaining what the numbers mean and why they matter. KEY RESPONSIBILITIES: Turning Data Into Business Insight: Take raw product and business data and translate it into clear narratives about what is working, what isn't, and where the opportunity lies. Build and maintain decks and dashboards that go beyond reporting numbers, telling a story and driving action. Work with Product to define the KPIs and metrics that matter most to the business and ensure teams understand how to track them, and how their work connects to those outcomes. Ident

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. THE OPPORTUNITY Auth0 is hiring a Senior Product Operations Manager to report to the Chief of Staff and Head of Operations, Auth0 Product. This individual provides a wide array of operational, logistical, and project-related support to the Chief of Staff and Auth0 Product Leadership team. The ideal candidate thrives in a fast-paced environment, possesses excellent communication and interpersonal skills, and is passionate about fostering a high-performing product team through scalable solutions. KEY RESPONSIBILITIES: Strategic Program & Project Management: Lead cross-functional projects, providing program management for major product initiatives. Partner with workstream owners to maintain alignment, ensure on-time delivery, and proactively address blockers or escalations. Learning, Development & Enablement: Develop and maintain onboarding and continuous learning programs for the Product organization. Embed product principles, facilitate ongoing education, and utilize feedback (surveys, interview

About the Role: We're seeking a Director of Product Support Operations to lead the team that runs how Tubi's Tech Org plans, executes, and ships. PSO is a deliberately lean, AI-first team of Technical Program Managers and Customer Experience specialists built around three durable jobs: orchestrating agentic systems, people, and the cross-team programs that land Tubi's most complex initiatives for over 100 million monthly active users. You will own the Tech Org's most complex, company-level programs, spanning live events, platform integrations, monetization, and financial operations, along with the agentic systems that carry the org's operational load. You will also own the customer experience function end to end and run the Tech Org's operating cadences, including planning cycles, executive business reviews, and org-wide communications. You'll work closely with engineering, product, design, data science, and finance leaders as a trusted executive partner. This team consists of builders, not just coordinators. If you're passionate about building with AI rather than coordinating around it, landing complex programs at company scale, and developing world-class talent while staying hands-on yourself, this is the role for you. This is a hybrid role based out of our San Francisco, New York, Los Angeles, or Toronto offices. What You'll Do: Define the multi-year strategy and 12-month roadmap for Product Support Operations, aligning the portfolio with company objectives Lead, develop, and recruit high-performing Technical Program Management and Customer Experience team members, setting a high bar through direct feedback and rigorous performance management Operate as a player-coach: personally design, ship, and maintain agentic workflows and lead high-stakes programs while modeling the builder-TPM standard for the function Own execution of the Tech Org's most complex, company-level programs spanning multiple organizations and external partners, with impact validated by metrics

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! The Role Forma is hiring a Product Manager to lead key initiatives across our ICM Operations platform , spanning Core Services and Business Intelligence (BI). This includes workflows, automation, APIs, claims management, and next - generation reporting and data capabilities. This role is for someone who can take full ownership of a product area, not just manage a backlog. We’re looking for a strategic product leader who starts with the business problem, understands the user workflow end to end, and partners cross - functionally to define the right solutions. Success in this role requires strong product judgment, a deep understanding of operational processes and user pain points, and the ability to balance strategic thinking with practical execution. What You’ll Do Reporting to the VP of Engineering, you will own a portfolio of platform capabilities end to end. You’ll work closely with engineering, operations, and leadership to identify the most important problems to solve, shape requirements, and prioritize high - imp act investments. We’re looking for someone who brings strong product thinking and operational awareness to help evolve how internal teams and customers interact with mission - critical systems — from approvals and ticketing to policy engines and data exploration. Strong expertise in data visualization and business intelligence tools. This person should be comfortable working with dashboards, with a keen ability to select and articulate the most effective visualiza

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The role At Okta, we believe AI will fundamentally transform how design, research, and product development happen. We are looking for a Senior Design Operations Program Manager, Agentic Design to lead the operationalization and enablement of internal AI agents, plug-ins, and automated workflows across our Design team — reimaging how designers create in the AI era through internal AI agents. In this role, you will bridge the gap between AI tooling capabilities and practical design ops execution. You will partner closely with design, product management and design systems to govern, evaluate, deploy, and scale AI-driven design capabilities — making our 60+ person design org dramatically faster, more consistent, and highly innovative. This is a tactical, execution-focused builder role for an operations leader who is deeply curious about AI tools, understands modern UX workflows, and excels at change management, team enablement, and operationalizing new frameworks. What you'll do AI & Agentic Design Enablement Serve as the operational connective tissue driving AI adoption, evaluation, and workflow integration across Product Design, UX Research, and Content Design. Manage the intake, evaluation, and approval process for design plug-ins, Model Context Protocol (MCP) integrations, and generative AI tools (e.g., custom content design assistants, design-to-code agents). Partner with internal engineering teams to operationalize, ship, and drive adopt

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! As a Senior Security Operations Engineer you will: Serve as trusted advisor to team’s leadership and partner teams by clearly articulating business risks associated with security issues Harden our cloud-native environments (AWS, OCI, GCP) by introducing secure by default designs and features into network, tooling, and processes Own and drive resolutions for enabling engineers to design, build, and use infrastructure securely at scale by deploying secure architectures using infrastructure-as-code and reusable code libraries Manage IAM / RBAC for cloud infrastructure, and partner with IT on streamling authentication/authorization to ensure unified access control across the board Deploy and operationalize some of the security services and tools (eg: SIEM, SOAR, domain monitoring, endpoint tooling, cloud security tooling) Respond to security incidents and harden environments post-incidents. Support control monitoring and remediation for compliance initiatives Gather and analyze security metrics to address security issues with cross-team dependencies Be a problem solver who is empathetic to developer concerns and will employ construc

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is The World’s Identity Company. We free everyone to safely use any technology— anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Position Description: As a Senior Research Operations Program Manager at Okta, you will play a crucial role in building and enabling an impactful beta program. Via close collaboration across research, design, product, engineering teams, QA, and release teams, you will programmatically manage cross-functional teams’ research needs. You will proactively build and manage the operations for a beta program, collaborating with other cross functional functions to plan the necessary infrastructure for this programming to be successful, following compliance and governance best practices. In this role, you’ll get to: Lead research operations and panel management for beta programming Work collaboratively across multiple teams to empower Okta staff to carry out impactful research Help manage the general pipeline o

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the Team: The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program. If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you! What you’ll be doing: Own the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customers Act as an architect for a new customer, translating data inputs and required business logic into Forma rule / system logic, commission engine architecture and outputs Learn design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests Work with Forma.ai's Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for success Develop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives. Be responsible

Overview: Qsight is a high-growth division of Guidepoint focused on building data intelligence solutions for the healthcare sector. Qsight leverages proprietary datasets and rigorous analysis of alternative data sources to generate actionable insights for top-tier institutional investors, medical device manufacturers, and pharmaceutical companies. The Qsight team develops market intelligence products designed to be highly relevant, accurate, and scalable – delivering superior insights to a diverse, global client base. We are seeking an experienced, motivated Tehnical Operations Engineer to join our growing team. This is a multiple-hats role focused on SaaS/platform operations and tier-2 support for client-facing systems. You will own the administration and reliability of key tools, troubleshoot and resolve escalations with clear documentation, and build lightweight automation and reporting to reduce manual work as we scale. You will partner closely with Customer Success, Product, and Engineering to proactively monitor, support, and improve critical systems. Through practical, creative problem-solving, you will strengthen reliability, accelerate time to resolution, and increase operational visibility. Day to day, you will triage and resolve client technical questions, manage vendor license administration and renewals, and produce reporting that informs operational decisions. This role is a launchpad toward an SRE/Platform Engineering track as you grow into deeper automation, reliability engineering, and systems design work. This is a hybrid position based out of our Toronto office. What You’ll Do: Platform Support Own routine ops and configuration changes for critical SaaS platforms – Including Tableau, Freshdesk, Datadog, and our own client facing and internal portals Configure and maintain Freshdesk portals, routing, SLAs, permissions, integrations, etc. based on business requirements. Automate manual operations with Python, PowerAutomate, and shell scri

Upwork Inc.'s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond. Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn , Facebook , Instagram , TikTok , and X ; and learn more about Lifted at Go-Lifted and follow on LinkedIn . Upwork's Match Platform team sits at the heart of how clients and freelancers find each other. As Senior Product Manager for Match Platform, you will own the shared infrastructure that powers matching, personalization, embeddings, and evaluation across multiple product surfaces. This is a high-leverage role: the models, features, and frameworks you build become the foundation that other product and ML teams build on. You will partner closely with engineering, data science, machine learning, analytics, and marketplace operations to reduce duplication, increase reuse of shared capabilities, and drive measurable improvem

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . We are seeking a senior leader to lead Revenue Strategy & Operations for Reddit’s Global Large Customer Sales (LCS) channel. This role will serve as the operating partner to the global LCS leadership team, helping translate company and channel strategy into clear goals, disciplined execution, and measurable revenue outcomes across regions, verticals, and customer segments. You will own the strategy and operations that drive LCS growth—from annual and quarterly planning through weekly performance management, forecasting, resource allocation, and execution of the highest-impact growth initiatives. You will partner closely with Sales, Finance, Marketing, Product, Business Operations, and other cross-functional leaders to improve sales productivity, unlock new pockets of demand, and scale a globally consistent go-to-market model. This is one role that will lead Strategy & Operations for the Global Large Customer Sales channel. The role is required to be based within commuting distance (50mi) of one of our North America sales hubs in San Francisco, Los Angeles, Chicago, New York, or Toronto. Responsibilities: Serve as a trusted strategic partner to the Global LCS leadership team, shaping channel strategy, priorities, operating model, and investment decisions. Lead the annual and quarterly planning processes for Global LCS, partnering with Finance as well as regional and vertical sales leaders to build credible goals, capacity plans, coverage models, and resource recommendations. Establish and run the global business

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience. The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs. They handle sensitive situations with good judgment, resolving issues with empathy and precision. They understand that trust is built one interaction at a time and take real pride in creating a smooth experience for our entire community. They are highly organized and self-motivated, understanding when to resolve issues independently and when to escalate them. They work well with cross functional partners to ensure Lyft's support & brand voice remains unified. Most importantly, they are reliable, detail-oriented, and dedicated to delivering excellent service to our customers. Responsibilities: Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative Proactively solve issues and foster trust with our beloved customers Create a personalized, positive and effortless experience for the Lyft community Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support Be a community advocate for Lyft Willingness to work a wide range of hours and weekends Experience: 1+ years of experience in customer service or sales mandatory 1+ years of experience with social media or communications is a plus! Cap

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience. The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs. They handle sensitive situations with good judgment, resolving issues with empathy and precision. They understand that trust is built one interaction at a time and take real pride in creating a smooth experience for our entire community. They are highly organized and self-motivated, understanding when to resolve issues independently and when to escalate them. They work well with cross functional partners to ensure Lyft's support & brand voice remains unified. Most importantly, they are reliable, detail-oriented, and dedicated to delivering excellent service to our customers. Responsibilities: Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative Proactively solve issues and foster trust with our beloved customers Create a personalized, positive and effortless experience for the Lyft community Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support Be a community advocate for Lyft Willingness to work a wide range of hours and weekends Experience: 1+ years of experience in customer service or sales mandatory 1+ years of experience with social media or communications is a plus! Cap

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Sitting within the broader Safety & Customer Care team, Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows. This leader will ensure the org is resourced and positioned for the future, and will own the functions that keep Customer Care financially disciplined and execution-ready. Reporting to the Senior Director of Customer Care Operations, they will lead five functions: Planning & Forecasting, Workforce Management, Readiness & Integration, Vendor Management, and Support Excellence. What You'll Do Business Planning & Strategy Partner with the Senior Director to drive H1 and H2 planning — translating annual objectives into operational plans, investment decisions, and resource models. Lead the investment brief process: sizing opportunities, articulating trade-offs, and building the business cases that secure resourcing for strategic priorities. Drive capacity planning, scenario modeling, and long-range forecasting to ensure the internal and external workforce scales efficiently alongside platform growth and AI adoption. Define and operationalize OKRs across the portfolio, then build the rhythms and infrastructure — scorecards, business reviews, and performance dashboards — that hold teams accountable and give leadership clear visibility into progress and outcomes. Growth & Integrations Lead operational readiness for major product launches, external partnerships, and

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the Team: The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program. If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you! What you’ll be doing: Own the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customers Act as an architect for a new customer, translating data inputs and required business logic into Forma rule / system logic, commission engine architecture and outputs Learn design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests Work with Forma.ai's Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for success Develop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives. Be responsible