Product Support in San Francisco

About the Role At Sigma, we’re not just adding AI—we’re building the future of how people work with data. Our platform already lets users explore billions of rows of data in seconds with a spreadsheet-like interface, analyze and present their data in workbooks, and build data apps and workflows. Now we’re pushing further, applying AI to reshape how people build in Sigma, discover insights, and make smarter decisions—fast. That’s where you come in. As an AI/ML Engineer, you’ll join a growing team focused on building the AI foundation that will power Sigma for the future. Your work will become an integral part of the workflow for the thousands of enterprises that run on Sigma. What You’ll Do Partner with product, design, and engineering teams to identify high-impact AI/ML opportunities Prototype and productionize AI systems that feel intuitive but do a lot under the hood—recommendations, natural language interfaces, agentic workflows, and more Develop and scale AI/ML infrastructure that powers both internal tooling and customer-facing features Tackle novel UX problems at the intersection of AI, BI, and apps What You Bring Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field (required) 10+ years of experience building and deploying production-grade AI/ML systems Deep knowledge of machine learning, deep learning, and applied AI Experience across the full ML lifecycle: data curation, training, deployment, monitoring A track record of building things that ship—whether it’s recommendations, search, machine translation, or something equally complex Experience adapting or training foundation models (language or multimodal) for novel domains Bonus Points (or skills you’ll build here) You've built agents that can plan, reason, and use tools You know your way around cloud infrastructure (AWS, GCP, Azure) You’ve worked in a fast-moving startup or high-growth environment Additional Job details The base salary range for this posit

About the Role At Sigma, we’re not just adding AI—we’re building the future of how people work with data. Our platform already lets users explore billions of rows of data in seconds with a spreadsheet-like interface, analyze and present their data in workbooks, and build data apps and workflows. Now we’re pushing further, applying AI to reshape how people build in Sigma, discover insights, and make smarter decisions—fast. That’s where you come in. As an AI/ML Engineer, you’ll join a growing team focused on building the AI foundation that will power Sigma for the future. Your work will become an integral part of the workflow for the thousands of enterprises that run on Sigma. What You’ll Do Partner with product, design, and engineering teams to identify high-impact AI/ML opportunities Prototype and productionize AI systems that feel intuitive but do a lot under the hood—recommendations, natural language interfaces, agentic workflows, and more Develop and scale AI/ML infrastructure that powers both internal tooling and customer-facing features Tackle novel UX problems at the intersection of AI, BI, and apps What You Bring Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field (required) 10+ years of experience building and deploying production-grade AI/ML systems Deep knowledge of machine learning, deep learning, and applied AI Experience across the full ML lifecycle: data curation, training, deployment, monitoring A track record of building things that ship—whether it’s recommendations, search, machine translation, or something equally complex Experience adapting or training foundation models (language or multimodal) for novel domains Bonus Points (or skills you’ll build here) You've built agents that can plan, reason, and use tools You know your way around cloud infrastructure (AWS, GCP, Azure) You’ve worked in a fast-moving startup or high-growth environment Additional Job details The base salary range for this posit

About the role: Are you a relationship builder? Are you curious to learn about customers and passionate about giving them the best customer experience? Are you a self starter and thrive in a dynamic and fast-paced environment where you can make a difference in creating playbooks and processes? We’re looking for a Renewals Manager to be the post-sales quarterback for our corporate customers. In this role, you will be responsible for renewing and generating expansion opportunities. You will work with your Sigma colleagues to maximize customer value and to grow their business. Responsibilities: Develop professional and personal relationships with key stakeholders within each customer account Partner with Customer Success to minimize attrition, identify growth opportunities, drive adoption and increase usage Work with customers to create a strategy for achieving goals and assist Customer Success with removing barriers to business growth Collaborate closely with internal stakeholders such as Product, Engineering, and Alliances. Be able to communicate feedback and insights to the business. to improve product and customer experience Serve as an advocate for our customers and set appropriate expectations Leverage data to effectively guide meaningful customer conversations Facilitate business reviews to accomplish goals and opportunities Help identify opportunities for improvement in existing processes Required Skills / Experience: 2+ years working in Renewals / Customer Success role Ability to react and adapt to potential rapid shifts in priorities and organizational policies Strong negotiation and objection handling skills that allow for value-based contract negotiations Strong process management and detail oriented skills Strong customer management skills, including soft skills Additional Job details The base salary range for this position is $100k - 120k annually. Compensation may vary outside of this range depending on a number of factors, incl

Scale GP (Scale Generative AI Platform) is an enterprise-grade Generative AI platform that provides APIs for knowledge retrieval, inference, evaluation, and more. We are looking for a strong engineer to join our team and help us build and scale our product in a fast-paced environment. The ideal candidate will have a strong understanding of software engineering principles and practices, as well as experience with large-scale distributed systems. You will be responsible for owning large new areas within our product, working across backend, frontend, and interacting with LLMs and ML models. You will solve hard engineering problems in scalability and reliability. You will: Own large new areas within our product Work across backend, frontend, and interacting with LLMs and ML models Deliver experiments at a high velocity and level of quality to engage our customers Work across the entire product lifecycle from conceptualization through production Be able, and willing, to multi-task and learn new technologies quickly Ideally you'd have: 7+ years of full-time engineering experience, post-graduation Experience scaling products at hyper growth startups Experience tinkering with or productizing LLMs, vector databases, and the other latest AI technologies Proficient in Python or Javascript/Typescript, and SQL Experience with Kubernetes Experience with major cloud providers (AWS, Azure, GCP) Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval

Director of Engineering, Physical AI Role Overview The Director of Engineering will report to the General Manager of Physical AI, and will be responsible for leading a multi-disciplinary engineering organization. In this senior leadership role, you will own the execution of the Physical AI Data Engine — the platform powering the next generation of Physical AI/Embodied AI. You will collaborate closely with Operations and GTM to guide product direction and help solve the data bottleneck that stands between today's robotics research and real-world deployment. This role requires significant ownership in a fast-paced environment and you will motivate internal teams to set the pace for business growth. Travel will come into play. Key Responsibilities: Set and drive the technical vision across data collection infrastructure, teleoperation systems, ML training pipelines, model evaluation frameworks, annotation tooling, and research Lead a multidisciplinary engineering organization—spanning engineering managers, software engineers, ML engineers, and ML research scientists—while designing the organizational structure, talent strategy, and culture required to scale rapidly without compromising on quality or strategic alignment Maintain exceptional technical and operational excellence by deeply understanding team deliverables, asking incisive questions, identifying slipping standards early, and knowing precisely when to step in Drive cross-functional alignment across Engineering, Operations, and GTM on platform architecture, release processes, and shared priorities Collaborate with researchers and clients to architect and deliver scalable, production-grade data infrastructure tailored for complex robotics workloads Required Qualifications: Bachelor's degree in Engineering, Robotics, Computer Science, or a related technical field 8+ years of engineering experience in fast-paced environments, including 4+ years direct people management demonstrated history of recruiting, mentorin

Scale AI is seeking a highly skilled and motivated Software Engineer, Frontier AI Infrastructure to join our dynamic Public Sector Engineering team. As a part of this team, you will own the model inference layer - enabling state of the art models, debugging the latest AI tools, managing networking, debugging latency, and tracking pricing/usage metrics for AI models. You will lead technical discussions on the frontlines with cloud vendors and customers to deliver on critical contracts and to debug platform issues. You will also work upstream with Product to understand features before they break, moving us from "infra-only debugging" to proactive integration testing. You will: Design and implement secure scalable backend systems for Public Sector customers, leveraging Scale's modern and cloud-native AI infrastructure. Own services or systems and define their long-term health goals, while also improving the health of surrounding components Re-architect the stack to run in compliant or restrictive environments. This requires designing swappable components (auth, storage, logging) to meet government/security mandates without breaking the product. You will work with Product to build integration tests that catch issues early, shifting the focus from "infra-only debugging" to preventing failures upstream. Participate actively in customer engagements, working closely with stakeholders to understand requirements and deliver innovative solutions. Contribute to the platform roadmap and product strategy for Scale AI's Public Sector business, playing a key role in shaping the future direction of our offerings. Must have: At least an active secret clearance and the ability & willingness to up level to TS/SCI with CI Poly. This is a requirement and candidates will not be considered who do not hold at least a secret clearance Ideally you'd have: Full Stack Development: Proficiency in both front-end and back-end development, including experience with modern web develo

Scale GP (Scale Generative AI Platform) is an enterprise-grade Generative AI platform providing APIs for knowledge retrieval, inference, evaluation, and more. We are seeking a strong Senior Full-Stack Engineer to help us build, scale, and refine our rapidly growing product. The ideal candidate is deeply grounded in software engineering best practices and experienced in developing and scaling modern web applications end-to-end. You will work across the stack—from React/TypeScript frontends to Python-based backends—while integrating with LLMs and machine learning systems. You will solve complex challenges in scalability, reliability, and product experience while owning significant product areas in a fast-paced environment. What You’ll Do Own major full-stack product areas , driving features from design through production deployment. Build modern frontend experiences using React and TypeScript, ensuring performance, usability, and responsiveness. Develop reliable backend services in Python, working with distributed systems, data pipelines, and ML/LLM components. Integrate with LLMs, vector databases, and AI infrastructure to power intelligent product experiences. Deliver experiments and new features quickly , maintaining high quality and tight feedback loops with customers. Collaborate across product, ML, and infrastructure teams to shape the direction of Scale GP. Adapt quickly —learning new technologies, frameworks, and tools as needed across the stack. Ideal Experience 5+ years of full-time engineering experience , post-graduation. Strong experience developing full-stack applications using React, TypeScript, and Python . Experience scaling or shipping products at high-growth startups . Familiarity with LLMs, vector databases, embeddings, or other modern AI tooling (tinkering or production experience welcome). Proficiency with SQL and modern API development. Experience with Kubernetes , containerization, and microservice architectures. Experience working with at leas

Scale GP is Scale's enterprise Generative AI platform—APIs and infrastructure for knowledge retrieval, inference, evaluation, and intelligent automation. We power mission-critical workflows for leading enterprises, helping teams turn complex data and models into reliable, production-ready AI systems. We're building a new AI Enablement team to create the next generation of agent-powered tools that ground AI in real operational workflows. Our goal: help internal teams demystify their own workflows, then deploy agentic systems that reason over data, take action, and deliver measurable outcomes. We don't build in a vacuum. You'll use our own platform to solve real business problems internally—then selectively commercialize that same stack for customers. What we run on is what we sell. This is a 0→1 team. We're looking for a sharp, product-minded engineer who thrives in ambiguity, moves fast, and loves building systems from scratch alongside customers and cross-functional partners. You'll work closely with product, forward-deployed engineers, data scientists, and applied AI teams to turn real-world problems into scalable production solutions. If you like shipping fast, owning outcomes, and working across the stack—from polished frontends to distributed backends to LLM integrations—this role is for you. What You’ll Do Own full-stack features and projects end-to-end — from design through production deployment — within a larger product area Sample surfaces - Accounting Agents, Finance Copilots, GTM Agents, Agentic Experimentation Platforms Develop reliable backend services in Typescript/Python, work with distributed systems, data pipelines, and AI/ML infrastructure Integrate LLMs, vector databases, and agentic frameworks to power intelligent workflows Ship quickly through tight experimentation loops while maintaining high quality and reliability Adapt across the stack and learn new tools as needed to solve real problems end-to-end Ideal Experience 3+ years of full-tim

About the Team Our US Marketplace team is responsible for growing the DoorDash business in the US, helping customers to discover & order what’s best in their city, merchants to grow their sales, and dashers to find flexible work. About the Role The US Marketplace team is looking for a motivated and hands-on Associate Manager to join the Strategy & Operations Growth and Markets team. You will own a portfolio of projects aimed at growing the core Marketplace business, working closely with DoorDash’s product, marketing, finance, and analytics teams.You’ll have the opportunity to help grow strategic markets, identify new growth bets, incubate 0-1 experiments, and execute on a roadmap to drive growth. You’re excited about this opportunity because you will… Build and own. You’ll have your fingerprints all over DoorDash’s next wave of growth. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new, from high-level strategy down to the nitty-gritty operational details. Incubate. You’ll take bets that don’t have an owner yet, scope them, test them, and either graduate them into funded programs or kill them with a clear, well-argued recommendation. Strategize. From first principles, you’ll develop the optimal strategy for growing segments and launching bets that no existing playbook covers. Experiment. You’ll turn strategies into operational experiments that create measurable, actionable outcomes, then use those results to shape the larger implementation plan. Analyze. You’ll pull your own data, assess the operational and financial impact of your decisions, and iterate based on what you find. Lead and collaborate. You’ll work with cross-functional partners across product, analytics, marketing, sales, and finance to get your initiatives resourced and shipped. We’re excited about you because… You have 4+ years of experience in a problem-solving role: consulting, tech, banking, or similar. Experience taking something

About the Team Come help us build and develop tools serving hundreds of engineers internally! We’re looking for a Fullstack Software Engineer to join our Developer Insights team. About the Role Our mission is to improve the developer experience of engineers at DoorDash by building various internal products, including our internal developer portal, Developer Insights. Our success as a platform team depends on the success of the product teams we serve. Because of this, we invest in building a strong community that encourages participation and promotes best practices. You’re excited about this opportunity because you will… Introduce cutting edge technologies to our engineering organization, including tools built on LLMs Build new features for Developer Insights (using Backstage.io) Improve the developer experience for all of our engineers Work and collaborate across team boundaries. Contribute features and bug fixes to upstream open-source projects. Mentor and educate your peers. Lead the team in a technical fashion and assist in roadmap planning and measurement of existing features. Represent the team at large in OKR and engineering all-hands presentations. Context switch from frontend to backend to data depending on the need that arises. We’re excited about you because… You have at least 2 years of experience in web technologies using Typescript with React on the frontend with Java, Kotlin, Python or Go backend experience. You have a product mindset and apply that to how you would build out platform services. You love systems and software, and you're proficient in both. You’re curious and dive deep into different system architectures. You are an organized and excellent written and verbal communicator. You have proficiency in using AI coding tools (e.g., Claude Code, Codex, Cursor) in the full software development lifecycle, including designing, generating code, testing, monitoring and releasing software Compensation The successful candidate’s starti

About the Team The Code Quality team sits within the Developer Platform organization and owns the systems that keep DoorDash's codebase healthy and secure as it scales: static analysis, quality gates, test frameworks, regression infrastructure, and tooling. Our job is to make sure the signals engineers rely on before shipping — test results, coverage, performance feedback etc — are fast and trustworthy. The decisions we make about tooling and standards directly shape how confidently and quickly engineering teams at DoorDash can ship to production. About the Role We're looking for Software Engineers to help build and maintain the systems that validate code quality across DoorDash's engineering org, treating our tooling as a critical product for the engineers who rely on it every day: static analysis and quality gates, test frameworks and regression infrastructure. You’ll design the tooling and automation that will help derive trustworthy quality signals, integrate them into the development lifecycle, and make it easy for engineers to execute reliable, repeatable workflows. You will collaborate across the engineering org, partnering directly with the teams who use what you build to understand the accuracy, reliability and performance of their functionality. You will report into the Engineering Manager on our Code Quality team in our Developer Platform organization. You must be located in either San Francisco, CA, Sunnyvale, CA, Los Angeles, CA, Seattle, WA, or New York, NY. You're excited about this opportunity because you will… Build and maintain quality tooling — static analysis, quality gates, coverage reporting, test frameworks, regression infrastructure — and integrate it directly into our developer workflows and CI/CD pipelines Define and derive quality signals - flakiness, pass rate, coverage, performance, scale readiness etc - Build tooling that improves everyday engineering workflows, including local development, CI/CD, debugging, and rollou

About the Team The DoorDash Research Fellowship is a 3-month program (extendable to 6 months) looking for Summer and Fall 2026 cohorts, for researchers and engineers who want to work on the hardest applied ML and AI problems in local commerce. Fellows are given the resources, autonomy, and access to real-world operational data needed to pursue ambitious research directions — with the goal of producing work that influences both the field and how DoorDash operates at scale. This program is modeled on the best external research fellowships: fellows are treated as independent researchers, not as junior employees on a product team. You pick the problem (within a set of priority areas), you own the direction, and you publish or ship the outcome. You’re excited about this opportunity because you will receive… Dedicated compute allocation sized to the research agenda — GPU clusters for training and inference budgets for experimentation Full access to DoorDash's research infrastructure — our internal RL stack, training and evaluation pipelines, RL environments built on real operational systems, agent evaluation harnesses, and the tooling our own research teams use day-to-day. Fellows are first-class users, not sandboxed visitors. Access to DoorDash operational data — real-world datasets spanning logistics, merchant operations, consumer behavior, and marketplace dynamics, under appropriate data governance Research mentorship from senior researchers and engineering leaders at DoorDash, plus a named research sponsor for each fellow who meets with you weekly and is accountable for unblocking your work Speaker series featuring leading researchers and practitioners from academia and industry — faculty from top ML programs, research leads from frontier AI labs, and senior operators from across tech. Fellows get dedicated 1:1 time with speakers when possible. A cohort of fellows working alongside you — a small, tight-knit group of researchers tackling different problems but sharing

About the Team DoorDash Digital Ordering is DoorDash’s leading SaaS business unit, offering a suite of products across online ordering, branded websites and mobile apps, loyalty solutions, and more that enable restaurants to reach customers and grow their revenue through their own first-party channels. The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors. Strategy & Operations sits at the center of that opportunity. The team partners with Product to set the strategy and vision for every offering in the suite, across our SMB and enterprise merchants. We decide what to build, where to invest, and how to bring it to market, and we learn by putting products in front of merchants and running the experiments that show us what moves their business. As part of this team, the Associate Manager will take end-to-end ownership of a set of products and lead the cross-functional effort to grow them. Your work will be instrumental to helping transition DoorDash from a consumer marketplace to an industry-leading B2B SaaS company. About the Role As an Associate Manager on the Digital Ordering Strategy & Operations team, you will own a set of products within our first-party suite from end to end. You will set the strategy and priorities for those products in partnership with Product, be accountable for their growth, and lead the Product, Engineering, Analytics, Implementation, Sales, and Marketing partners who bring them to market. This role is ideal for a strategic operator who can move fast and wear many hats, equal parts analyst, builder, operator, and cross-functional leader. You will own zero-to-one experiments alongside products already operating at scale, help shape the roadmap with Product, and work directly

About the Team Our US Marketplace team is responsible for growing the DoorDash business in the US, helping customers to discover & order what’s best in their city, merchants to grow their sales, and dashers to find flexible work. About the Role The US Marketplace team is looking for a motivated and hands-on operator to be the Director of Local Markets. As a Strategy & Operations Director, you’ll be responsible for driving marketplace growth in every U.S. market, across a variety of market types. You will report into the Growth and Markets team, leading cross-functional collaboration between DoorDash’s marketing, sales, product, finance, and analytics teams to deliver new products and service level improvements to drive local market growth. You'll have the opportunity to help define new ways to grow locally, incubate 0-1 experiments, scope partnership opportunities, foster relationships with external partners, and execute on a roadmap to grow the marketplace at the local level. You're excited about this opportunity because you will… Lead - From day one you’ll lead a team, helping the team to further develop the muscle of lowest level of detail analyses and execution rigor Business development - Develop relationships with new growth partners and top merchants Influence - Work cross-functionally across the US Marketplace Organization to help craft roadmaps, secure investment, and partner with other organizations to improve the user experience at local level Build – Explore growth opportunities alongside our partners in Product, Marketing, Analytics, Engineering, and Operations teams Analyze – Shape and define our strategy based on quantitative and qualitative data, querying data directly and empowering yourself with AI tooling (Cursor, Claude) Operate – Figure out how to get from A to B–then actually make it happen. Grow – Help the business get 1% better every day. We're excited about you because… You have 10+ years of experience in strategy &

About the Team The Merchant (Mx) AI/ML team is a cornerstone of DoorDash’s merchant organization. We empower our restaurant partners to thrive on DoorDash by building intelligent, scalable AI systems that simplify operations, elevate their digital presence, and enhance customer engagement. Our world-class machine learning engineers develop production-grade AI solutions that power the entire merchant lifecycle — from onboarding and store setup to menu management, growth, and real-time order operations. The team is deeply customer-obsessed and impact-driven, focused on turning cutting-edge research in LLMs, multimodal learning, generative AI, and agentic automation into products that make our merchants more successful every day. About the Role We’re looking for an Engineering Manager to lead the Mx AI/ML team, driving the design and deployment of next-generation AI product solutions that power our merchant experiences. This is a highly cross-functional leadership role — you’ll collaborate with product, design, operations, and data science teams to define the AI roadmap, guide technical direction, and deliver end-to-end AI/ML solutions at massive scale. You’ll lead a team of talented ML engineers who are building real AI products delivered to merchants’ fingertips, helping them become more successful on DoorDash. You’re excited about this opportunity because you will… Lead and grow a team of exceptional AI/ML engineers developing production-grade machine learning and generative AI solutions for the merchant ecosystem. Define a multi-year strategy and execute the AI roadmap across key Mx pillars — Onboarding, Menu Media Understanding & Generation, Menu Metadata Intelligence, and Agentic Task Automation. Partner with product and operations to translate merchant pain points into scalable AI-powered solutions. Own the end-to-end lifecycle of ML systems — from ideation and experimentation to productionization and continuous improvement. Drive innovation in multimodal AI