Provider Network Relationship Manager in Canada

About the Team The Support Quality team’s vision is to “Provide teammates, team leads, and AI Agents with actionable feedback on 100% of cases so they can get 1% better every day. Deliver actionable business insight to wider S&O to help improve business policy and processes / Product teams to increase our customer experience.” About the Role You will report to the Director, Teammate Enablement, in our Customer Experience organization. The Teammate Enablement Team is responsible for ensuring that our Teammates have the resources (tooling, quality measurements, and knowledge base) and training to effectively and empathetically support DoorDash’s customers. Where opportunities are identified, we drive feedback to our business partners in order to empower Teammates to be 1% better every day for our customers. The team’s primary role will be to: i) build automated QA metrics that have high coverage, precision, and low false-positive rates; ii) support all manual QA efforts, including incubation and scale-up of new measurements; iii) deliver actionable insights to our partner teams to help improve the processes and policies on our support experience, as well as insights for our vendors to drive better agent performance management; and iv) manage our QA tech providers to ensure they deliver against our ambitious roadmap. This is a leadership role, with the expectation of managing the priorities of a small team while remaining accountable to key initiatives oneself. You’re excited about this opportunity because you will… Lead a small team centered around identifying and fixing top opportunities in our quality assurance programs that support customer service at DoorDash. Design, launch, and evolve our conversational intelligence program, utilizing AI technology to monitor, measure, and drive continuous improvements in our customer service interactions. Drive the strategy of our quality assurance program, identifying the right strategies to balance manual quality assuranc

Summary We are looking for a detail-oriented and dedicated Administrative Assistant to provide support to our Portfolio Managers and Analysts within our Point72 office in San Francisco, CA. What you’ll do The Administrative Assistant will provide administrative support to one or several investment teams including Portfolio Managers and Research Analysts. Specifically, you will: Strategically partner with investment team(s) to help alleviate workload and create efficiencies Manage calendars and conference calls, make appointments, book conference rooms, organize meetings Coordinate domestic and international travel arrangements Create and process expense reports Manage phone coverage for team and set up conference calls as needed Develop and maintain strong working relationships with internal and external partners Work on special projects as needed What’s required 2+ years of relevant work experience Bachelor’s degree from an accredited university Capacity to multitask, effectively prioritize and adapt to an ever-changing work environment Bring a “roll up your sleeves and get the work done” mentality and a sense of urgency and attention to detail to requests and projects Excellent communication and ability to interact with people of all levels in a confident and professional manner Strong attention to detail; can keep track of multiple projects and work through abstract issues in an organized and efficient manner Proficient knowledge of Microsoft Outlook, Excel, and Word Strong industry knowledge preferred Commitment to the highest ethical standards We take care of our people We invest in our people, their careers, their health, and their well-being. When you work here, we provide: Fully-paid health care benefits Generous parental and family leave policies Volunteer Opportunities Support for employee-led affinity groups representing women, people of color and the LGBTQ+ community Mental and physical wellness programs Tuition assistance A 401(k) savings program with a

Scale GP (Scale Generative AI Platform) is an enterprise-grade Generative AI platform that provides APIs for knowledge retrieval, inference, evaluation, and more. We are looking for a strong engineer to join our team and help us build and scale our product in a fast-paced environment. The ideal candidate will have a strong understanding of software engineering principles and practices, as well as experience with large-scale distributed systems. You will be responsible for owning large new areas within our product, working across backend, frontend, and interacting with LLMs and ML models. You will solve hard engineering problems in scalability and reliability. You will: Own large new areas within our product Work across backend, frontend, and interacting with LLMs and ML models Deliver experiments at a high velocity and level of quality to engage our customers Work across the entire product lifecycle from conceptualization through production Be able, and willing, to multi-task and learn new technologies quickly Ideally you'd have: 7+ years of full-time engineering experience, post-graduation Experience scaling products at hyper growth startups Experience tinkering with or productizing LLMs, vector databases, and the other latest AI technologies Proficient in Python or Javascript/Typescript, and SQL Experience with Kubernetes Experience with major cloud providers (AWS, Azure, GCP) Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval

Scale GP (Scale Generative AI Platform) is an enterprise-grade AI platform that provides APIs for knowledge retrieval, inference, evaluation, and more. We are looking for a strong engineer to join our team and help us build and scale our core infrastructure in a fast-paced environment. The ideal candidate will have a strong understanding of software engineering principles and practices, as well as experience with large-scale distributed systems. You will implement solutions across multiple cloud providers (GCP, Azure, AWS) for customers in diverse, highly-regulated industries like healthcare, telecom, finance, and retail. What You’ll Do: Architect multi-cloud systems and abstractions to allow the SGP platform to run on top of existing Cloud providers Implement custom integrations between Scale AI's platform and customer data environments (cloud platforms, data warehouses, internal APIs) Collaborate with platform, product teams and our customers directly to develop and implement innovative infrastructure that scales to meet evolving needs. Deliver experiments at a high velocity and level of quality to engage our customers Work across the entire product lifecycle from conceptualization through production Be able, and willing, to multi-task and learn new technologies quickly What We’re Looking For: 4+ years of full-time engineering experience, post-graduation Experience scaling products at hyper growth startups Experience tinkering with or productizing LLMs, vector databases, and the other latest AI technologies Proficient in Python or Javascript/Typescript, and SQL Experience with Kubernetes Experience with major cloud providers (AWS, Azure, GCP) Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries fo

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. For 10 years, Scale has provided the high-quality data and full-stack technologies that power the world's leading models, and has helped enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. Public Sector engineers build the core product including the systems required to ingest and process federal datasets that support real-time decision-making in contested environments. As a New Grad Software Engineer on this team, you will own meaningful, mission-facing work from day one: shipping features, sitting with the government stakeholders who use them, and iterating fast. Example Projects Build multi-layered guardrails that keep agents safe and predictable in high-stakes federal environments Optimize data retrieval for agents, including RAG pipelines over large, heterogeneous federal datasets Build orchestration for fleets of asynchronous agents running long-horizon tasks Develop systems that automatically alert users to deviations and anomalies in incoming data Create interfaces that illustrate how an agent reached a decision, so operators can audit and trust its output Develop data pipelines and ML infrastructure that make previously siloed government data sources accessible to agents Build evaluation infrastructure that measures model reliability against mission requirements Ship full-stack tooling that lets analysts query, visualize, and explore mission data Deploy and harden applications into secure, air-gapped, and cloud-native government environments Requirements A graduation date in Fall 2026 or Spring 2027 with a Bachelor's degree (or equivalent) in a relevant field (Computer Science, EECS, Computer Engineering, Statistics) Product engineering expe

Sigma Computing is seeking an experienced employment counsel to provide legal guidance on all aspects of employment law across the organization. This role will partner closely with People Operations, leadership, and business teams to manage risk, ensure compliance, and support a positive employee experience in a fast-paced, high-growth technology environment. Key Responsibilities Provide legal advice on employment-related matters including onboarding, performance management, disciplinary actions, terminations, and reductions in force; Ensure compliance with federal, state, and local employment laws and regulations (U.S. and, if applicable, international); Draft, review, and update employment agreements, offer letters, contractor agreements, policies, and handbooks; Advise on employee relations issues and dispute resolution; Manage and oversee outside employment counsel and litigation matters; Complete workplace investigations; Partner with People Ops (HR) and Governance, Risk, & Compliance (GRC) teams on compliance training, and policy implementation; Monitor changes in employment law and proactively recommend updates to company practices; Support M&A, due diligence, and integration efforts related to employment matters as needed. Qualifications Juris Doctor (JD) from an accredited law school; Active license to practice law in at least one U.S. jurisdiction; 5+ years of experience practicing employment law (in-house experience at a technology or SaaS company preferred); Workplace investigation training and experience; Strong knowledge of U.S. employment laws (FLSA, ADA, FMLA, Title VII, wage & hour, classification, etc.); Ability to provide practical, business-oriented legal advice is essential; Workplace investigation training and experience; Experience working closely with HR/People teams and senior leadership; and Excellent communication, judgment, and stakeholder management skills. Preferred Qualifications Experience s

About Scale Scale’s mission is to develop reliable AI systems for the world’s most important decisions. As the leading AI data foundry, we provide the high-quality data and full-stack technologies that power the world’s most advanced models — fueling breakthroughs in generative AI, defense, and autonomous vehicles. We partner with leading enterprises and governments to bring AI into production that performs when it matters most, combining rigorous evaluation with full-stack deployment so our customers can build AI they can trust. About the Team Applied Intelligence Systems (AIS) is part of the Scale Generative AI Platform (SGP), focused on pushing the frontier of what agentic applications can do across diverse enterprise and government use cases. We build the infrastructure and tooling that power agentic AI in production, paired with applied ML research, design, and evaluation to ensure these systems perform reliably at the scale our customers demand. AIS spans multiple workstreams — agent evaluation and oversight, orchestration and tool-use infrastructure, model and systems optimization, and applied research on new agent capabilities — and this role is not scoped to any single one of them. We’re growing fast, with increasing traction across both commercial and public sector customers, and we’re just getting started — this team will define what dependable, production-grade agentic AI looks like. About the Role As a Staff Machine Learning Research Engineer, you will operate across the full breadth of AIS’s technical needs — wherever the hardest ML problem in agentic AI happens to be that quarter. This could mean training and fine-tuning models, designing evaluation and observability systems, building improvement loops from production data, prototyping novel agent architectures, or designing internal systems and tooling that boost productivity across teams. You’re not tied to one team’s roadmap; you’re expected to move to where the technical leverage is highest, and t

About Scale AI At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. Scale Frontier Data is the organization behind the training and evaluation data that frontier labs depend on. We build the systems, tooling, and expert workflows that turn hard human expertise into signals that models can learn from, across reasoning, coding, agentic tool use, and domain expertise. Reinforcement learning environments are now the center of gravity for that work: the difference between a model that demos well and a model that reliably completes long-horizon work is almost always the quality of the environments and reward signals it was trained against. Responsibilities As a Staff Software Engineer, RL Environments, you'll own the technical foundation for how Scale builds, runs, verifies, and delivers RL environments at scale. An RL environment is a real piece of software: a containerized world with real dependencies, real state, real tools, and a grader that has to be correct even when the agent is creative about breaking it. Building one is a full-stack engineering problem. Building thousands of them reproducibly, cheaply, with trustworthy reward signals and throughput measured in millions of rollouts is a systems problem that very few people have solved. You'll work on both. You'll design the platform: sandboxed execution, environment packaging and versioning, rollout orchestration, trajectory capture, verifier frameworks, and the authoring surfaces that let engineers and domain experts produce environments without reinventing infrastructure each time. And you'll go deep on the environments themselves by instrumenting real applications, designing task suites that expose specific capability gaps, and building graders that

Scale's mission is to develop reliable AI systems for the world's most important decisions. We provide the high-quality data that powers the world's AI models, and we help enterprises and governments build, deploy, and oversee AI applications that create real impact. As Communications Manager, Corporate and Product, you will help shape how Scale shows up when it comes to our work building enterprise AI, spanning company narrative, product launches, partner communications, media presence, and executive visibility. This role is centered on translating complex enterprise AI deployments and partnerships into clear, compelling narratives that resonate with business and vertical industry audiences. A core focus of the role is pitching and positioning Scale's enterprise wins, product launches, and customer partnerships, including how organizations across industries are using Scale's Generative AI Platform to build, deploy, and oversee AI applications that create real impact. You will also work closely with communications counterparts at partner companies to align messaging and coordinate joint announcements. You will help tell the story of how Scale's enterprise business powers mission-critical AI programs for the world's most consequential organizations, from Fortune 500 companies to leaders across every major industry. In this role, you will partner closely with enterprise product leaders and go-to-market teams, as well as teams across communications, social, and marketing. You will play a key role in strengthening Scale's reputation with enterprise customers, industry analysts, and the broader technology ecosystem. This position reports directly to the Head of Corporate & Product Communications. You Will Support corporate and product communications initiatives with a strong emphasis on Scale's enterprise business, including customer and partnership announcements, product launches, executive visibility, and industry positioning. Help translate co

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. Scale Frontier Data is the organization behind the training and evaluation data that frontier labs depend on. We build the systems, tooling, and expert workflows that turn hard human expertise into signals that models can learn from, across reasoning, coding, agentic tool use, and domain expertise. About our Customer Platform team: Our Customer Platform Team plays a pivotal role in integrating our platform with external systems and ensuring seamless, reliable connectivity for both internal users and customers. As the leader of this team, you’ll drive the strategy, architecture, and development of our connectivity solutions, focusing on API integration, distributed systems, and a robust data platform. Your role will be crucial in maintaining and enhancing our platform’s ability to meet the needs of both our internal and external stakeholders. Responsibilities: Own large areas within our product Comfortable working cross functionally, whether that be internal or external customers Build features end-to-end: front-end, back-end, system design, debugging and testing Deliver experiments at a high velocity and level of quality to engage our customers Work across the entire product lifecycle from conceptualization through production Influence the culture, values, and processes of a growing engineering team Inspire and mentor less experienced engineers Collaborating with cross-functional teams to define, design, and ship new product features and experiences. Requirements: At least 7-10 years of relevant experience is preferred Track record of shipping high-quality products and features at scale Desire to work in a very fast-paced environment Abil

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. For 10 years, Scale has provided the high-quality data and full-stack technologies that power the world's leading models, and has helped enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. Scale's internship is not a side project. Interns own real, shipped work on the same roadmaps as full-time engineers, with mentorship from world-class talent and a culture that values ownership, speed, and truth-seeking. Many of our interns return as full-time Scaliens. Example Projects Build reinforcement learning and post-training data pipelines that power frontier model development Develop evaluation infrastructure that measures model reliability for enterprise and public sector customers Ship agentic AI applications and the tooling that makes them observable, testable, and safe to deploy Ship tools that accelerate the growth of new qualified contributors on Scale's platform Build fraud-detection systems that remove bad actors and keep Scale's contributor base safe and trusted Use models to estimate the quality of tasks and contributors, and guarantee quality on requests at large scale Devise advanced matching algorithms that pair contributors to customers for optimal turnaround and accuracy Create optimized and efficient UI/UX tooling, in combination with ML algorithms, for 100k+ contributors completing billions of complex tasks Develop new AI infrastructure products to visualize, query, and explore Scale data Requirements A graduation date in Fall 2027 or Spring 2028 with a Bachelor's degree (or equivalent) in a relevant field (Computer Science, EECS, Computer Engineering, Statistics) Available for a Summer 2027 internship (May/June start dates) in San Franci

EnCharge AI is a leader in advanced AI hardware and software systems for edge-to-cloud computing. EnCharge’s robust and scalable next-generation in-memory computing technology provides orders-of-magnitude higher compute efficiency and density compared to today’s best-in-class solutions. The high-performance architecture is coupled with seamless software integration and will enable the immense potential of AI to be accessible in power, energy, and space constrained applications. EnCharge AI launched in 2022 and is led by veteran technologists with backgrounds in semiconductor design and AI systems. Lead DFT Engineer Job Description: Developing silicon for edge-to-cloud computing isn't just about speed; it’s about balancing high-performance data processing with extreme power efficiency and reliability in remote environments. As the Design for Test (DFT) Lead, you will be the architect of our testing strategy, ensuring our data center chips are flawlessly manufacturable and resilient enough for edge deployment. Key Responsibilities: Architectural Leadership: Define and implement the end-to-end DFT architecture for complex SoCs, including Hierarchical DFT, Scan compression, Boundary Scan and MBIST. Edge-Specific Reliability: Develop strategies for In-System Test (IST) and power-on self-test (POST) to ensure chip health in remote edge data centers. Implementation & Flow: Oversee scan insertion, ATPG (Stuck-at, Transition, Path Delay), and Memory /Logic BIST. Cross-Functional Synergy: Collaborate with Design, Physical Design, and Yield teams to ensure high test coverage while minimizing area overhead and power impact as well as timing analysis . Post-Silicon Validation: Lead the bring-up and debug phase on ATE (Automated Test Equipment) to root-cause silicon failures and optimize test time. Technical Requirements: Experience: 12+ years in DFT, with at least 2 years in a leadership or principal role. Bachelor’s degree in a related field. Tools:

About the Team OpenAI’s User Operations team ensures that our customers' experience is nothing short of exceptional. We resolve complex issues, provide guidance, and support customers in maximizing value with our products. Within User Operations, Ads Safety Operations helps OpenAI grow advertising in a way that is safe, trusted, and sustainable for advertisers, users and the business. The Ads Safety Support team sits within Ads Safety Operations and owns the advertiser-facing support journey: helping advertisers navigate ads products, policies, reviews, and enforcement decisions while turning frontline insights into better guidance, tooling, and product experiences. About the Role We’re looking for a Senior Advertiser Support Specialist to help build and scale advertiser support within Ads Safety Operations. You’ll work directly with advertisers through support tickets, escalations, owning high-impact questions related to ads policies, review outcomes, product behavior, and operational processes. Many cases will be novel or ambiguous, and you’ll be expected to investigate carefully, communicate clearly, and drive them to resolution in a fast-moving product environment. As OpenAI’s advertising ecosystem grows, your work will help advertisers operate successfully at scale while serving as a critical bridge between frontline support and the teams responsible for product quality, policy integrity, and platform safety. Beyond resolving individual cases, you’ll help define what world-class support looks like in an AI-native environment. You’ll turn support interactions into operational intelligence, identifying recurring friction, gaps in guidance, and emerging issues to improve support at scale, and protect the quality and safety of OpenAI’s ad ecosystem. You’ll partner closely with Engineering, Product, Policy, Legal and Go To Market partners to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technol

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most difficult technical problems faced by our customers. You will lead one of the best technical troubleshooting teams at OpenAI, and our customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Working directly with our most strategic customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI platform. This team will handle high difficulty situations and issues. The team will be global, providing 24x7 technical coverage for our customers. This will be an opportunity to build this new team from first principles - your leadership will determine the future of this organization. The ideal candidate will have a combination of technical capabilities mixed with strong leadership and systems building strength. This Toronto-based role is currently remote and is expected to transition to a

About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This Toronto-based role is currently remote and is expected to transition to an in-office arrangement. In this role, you will: Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. Proactively identify and implement opportunities to scale suppor