At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are hiring a Marketing Technology Lead to own Lyft's B2B marketing technology stack, spanning marketing automation, content and web, lead routing, data enrichment, and attribution. As the senior technical owner of that stack, you will lead solution design, own the architecture and data model that carry a lead from first touch through to a qualified opportunity, and partner with Marketing Operations, Sales Operations, Sales Technology, Privacy, Legal, and Data to translate business needs into durable, scalable systems. This is a hands-on leadership role for someone who knows B2B marketing operations, can build the systems that run them, and is looking for ways to bring AI into how the stack works, not just what it produces. Responsibilities: Serve as the senior technical owner of the B2B marketing technology stack, from solution design through delivery, adoption, and ongoing support. Lead requirements gathering with Marketing Operations, Sales Operations, Sales Technology, and Data partners, and translate them into functional and technical designs. Remain hands-on, configuring and extending the marketing automation platform (HubSpot) across workflows, forms, lead scoring, and custom objects, and building the integrations that connect the stack. Own the marketing technology roadmap and architecture, including the lead and account data model, enrichment and routing logic, and integrations with the CRM, data platform, web, and advertising systems. Own the tracking and instrumentation layer, including tag management, site and campaign tracking, and the data capture behind attribution. Own the lead lifecycle systems, partnering with Sales Operations and Sales Technology on lead identity, deduplication, scoring, routing, MQL and SQL definitions, and funnel stage integrity. Identify where AI can im
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Role overview
Job description
About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most diffi
…What they are looking for
Skills & requirements
Qualification
Have 6+ years of experience leading and managing technical support engineering or software engineering teams, ideally in high-scale or fast-paced environments. Have 10+ years of experience in technical support engineering or software engineering Have experience leading highly skilled engineering teams and are comfortable empowering senior ICs while setting a clear technical and operational direction. Bring deep technical experience in application development or infrastructure, paired with a strong instinct for operational systems and customer reliability. Are a strong cross-functional partner with a proven ability to influence engineering and product roadmaps through support-driven insights. Take an automation-first approach and have a track record of implementing tooling or processes that scale support impact through AI and systems thinking. Thrive in ambiguous environments and balance strategic leadership with a willingness to get into technical details when needed. Are energized by customer impact and excel at building trust with strategic accounts during critical issues or periods of transformation. Are mission-driven, collaborative, and operate with high integrity and humility
Department · User Operations
Hiring company
OpenAI
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