Sales Operations Lead in Canada

Senior Product Designer Location: Montreal or Quebec Schedule: 9:00am - 6:00pm PST About Numa Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times that drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability. Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital). The Role We're hiring a Senior Product Designer to own major product areas and work closely with Product and Engineering to define and design new experiences from concept through launch and iteration. This role is for a senior individual contributor who is comfortable operating with meaningful ambiguity, rapidly evolving technologies, and a fast-moving product environment. This role reports to the Head of Design. You'll be designing for the AI agents that handle customer calls and voicemails, and shaping the service and sales workflows dealerships rely on every day. Design itself is changing alongside AI. We're looking for someone who's excited by that without losing sight of the fundamentals: strong product judgment, customer empathy, design craft, and a willingness to question assumptions. What You'll Do Own end-to-end product design for major features and product areas, from early exploration through shipped work and iteration Help clarify ambiguous problems, contributing to problem framing rather than waiting for perfect inputs Partner closely with PMs and engineers to improve solution quality and execution speed Develop firsthand understanding of customer workflows through customer conversations, call reviews, analytics, and field visits Participate in customer i

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the team Engineers on this team build the application our customers and internal teams use to configure, operate, manage, and visualize complex incentive compensation workflows. There are many complex and difficult areas across the product, especially across frontend architecture and user experience, because of high data volumes, wide configurability, complex business logic, and mission-critical operational workflows. The work is not just about building screens; it is about helping users understand, act on, and trust complex compensation data and operational processes. We are low on meetings and high on accountability. Most of the team is in the EST timezone, with some teammates in PST and Central. We are far from maintenance or simple progressive evolution in many areas; there is a lot of room to make a meaningful impact on the overall user experience, product architecture, and frontend design patterns. What you’ll be doing Reporting to the VP of Engineering, the Staff Frontend Engineer will play a critical role in shaping the technical direction, architecture, and long-term evolution of Forma’s customer-facing and internal operations experiences. You’ll operate as a frontend technical leader, working across teams to drive alignment, set standards, and solve complex, ambiguous problems in a highly configurable, data-intensive product. You’ll partner closely with product, design, engineering, and leadership to define not just what we build, but how we build it — ensuring

Senior Machine Learning Developer Location: Montreal, Quebec, Toronto, or Ontario About Numa Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times that drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability. Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital). The Role We’re hiring a Senior Machine Learning Developer to build and ship ML/AI systems that interact with real customers thousands of times a day. Our voice agents book service appointments, rescue missed calls, and route callers through natural conversations. You’ll work across products and platforms. You’ll ship AI features including prompts, agents, tools, and production ML models, while building the evaluations and tooling that help teams ship with confidence. You’ll also contribute to our ML platform, including model serving, LLM infrastructure, and production observability. At Numa, we believe great ML is about more than building bigger models. It’s about knowing whether a change is good enough to ship. Our evaluation-first approach makes that measurable in CI and production. What You’ll Do Build conversational AI systems for phone and SMS that understand customer needs, take action, and know when to act autonomously Develop tooling such as memory, knowledge graphs, and validated customization that help agents reason and adapt to dealership needs Train, evaluate, and deploy ML models using Ray Serve and Dagster for prediction, classification, ranking, and capacity forecasting, and keep them healthy in production Create offline and online evalua

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is building the next generation of intelligent agents powered by AI. We're seeking a Senior AI Agentic Engineer to lead this transformation across the enterprise. This is a strategic role for someone who can bridge the gap between AI technology and business value, designing and deploying AI-powered workflows that deliver measurable outcomes. You'll work across IT, people operations, marketing, sales, finance, legal, and procurement to architect AI-first solutions that solve complex business problems. Responsibilities: Architect and implement AI agents and intelligent workflows that transforms complex, multi-step business processes and deliver quantifiable business outcomes Partner with business leaders and stakeholders across multiple departments to identify high-impact AI opportunities that align with organizational objectives Elicit requirements from diverse stakeholders and translate complex business problems into technical solutions Build compelling business cases that clearly articulate ROI, implementation costs, benefits, timelines, and strategic alignment Evaluate, recommend, and implement AI solutions that best fit organizational needs and use cases Design solutions with an AI-first approach, ensuring optimal value delivery and user experience Monitor and measure the performance of AI workflows, using data-driven insights to demonstrate value and drive continuous improvement Design and deliver training programs, workshops, office hours, and enablement materials that help teams understand and adopt agentic solution Create frameworks, best practices, templates, and reusable patterns that accelerate AI adoption and ensure consistent quality Build a community of practice around AI and intelligent agents, empowering others to identify opportunities and contribute to the agentic roadmap Act as

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders. What you’ll do You will lead the engineering team responsible for Brex’s GTM Engineering surfaces, enabling our growth engine across Marketing, Sales, and self-serve funnels. This role focuses on building and optimizing our marketing website (Brex.com), GTM applications, top-of-funnel experiences, and AI-powered systems that increase efficiency, reduce CAC, and improve sales and marketing effectiveness. Where you’ll work This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and conn

About the Team The Analytics team is looking for experienced Data Scientists and Senior Data Scientists to guide measurement, strategy, and tactical decision-making across the company across a variety of teams and levels. Data Scientists at DoorDash work to uncover insights and turn them into relevant recommendations, driving decisions for the entire organization. Analytics is integral to all operational areas at DoorDash. Please apply here for all non-managerial levels within the following analytics teams: Consumer & Growth Business Operations Dasher & Logistics Customer Experience & Integrity Merchant, Ads & Sales New Verticals International Data Science About the Role As a Data Scientist at DoorDash, you'll use your quantitative background to mentor other scientists and dive into large datasets to guide decision-making. We solve a multitude of exciting challenges including customer acquisition, fraud and support, marketing, balancing supply and demand, new city launches, marketplace efficiency, and more. If you enjoy finding patterns amidst chaos, and have experience using analytics to affect revenue, growth, operations or beyond, we're looking for someone like you! You're excited about this opportunity because you will… Use quantitative analysis and the presentation of data to see beyond the numbers and understand what drives our business Build full-cycle analytics experiments, reports, and dashboards using SQL, R, Python, or other scripting and statistical tools Work with and mentor junior analysts on how to use more advanced methods and solve challenges Produce recommendations and use statistical techniques and hypothesis testing to validate your findings Provide insights to help business and product leaders understand marketplace dynamics, user behaviors, and long-term trends Identify and measure levers to help move essential metrics and make recommendations Work backwards from understanding and sizing problems to ideating solutions Report aga

Technical Support Manager About the role: We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone. Minimum Education Requirement This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone. What You Will Be Doing Become a product expert and stay technically close to complex and critical customer escalations. Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience. Hire, develop and train a strong team of Support Engineers on an ongoing basis. Own strategic areas of the Support organization end to end, from strategy through measurable outcomes. Partner across Engineering, Product, Customer Success, Sales, and Marketing to solve customer challenges and drive cross-functional outcomes. Drive performance against key Support metrics, including CSAT, Initial Response, SLA, and Time to Resolution. Continuously refine processes to optimize efficiency, elevating customer support operations. Uncover golden insights within Support data, translating them into actionable strategies that improve customer experience, operational efficiency, and business outcomes. Develop a reputation for excellence, high credibility and integrity with

About the Team The Finance & Strategy team accelerates the growth of our business by identifying and implementing new opportunities and solutions. We partner with teams across the company to improve the profitability, scalability and defensibility of our business model. We're looking for people who can use strategy to identify areas of opportunity, and collaborate to help carry projects from conception through execution. About the Role We are looking for a Finance Manager who will work with partners across DoorDash to ensure we are making the most efficient investment and capital allocation decisions while improving the experience for our merchants and other marketplace participants. You will help lead financial reporting, forecasting, and planning, and will guide financial insights and direction for all of our operational decisions and strategies. You’re excited about this opportunity because you will… Conduct weekly reporting of financial performance of DoorDash’s Merchant business, forecast key financial metrics based on quantitative analysis of historical data.Support quarterly financial planning, collaborate with cross functional business partners to identify growth areas and business priorities.Deep-dive into complex operational questions and collaborate cross-functionally outside Finance (Sales, Operations, Support) as well as within Finance (Accounting, Analytics, BI) to uncover the most optimal data-driven business decisions and investments.Identify key opportunities & risks to the business, quantify and evaluate the impacts, propose a solution and investment case, and ensure efficient execution. Leverage and apply knowledge of SQL, finance, analytics, and technology to manage financial reporting, forecasting, and quantitative analysis to assist DoorDash in making better business decisions. We’re excited about you because… 6+ years of experience overall, preferably from Strategic Finance, Corporate Finance, Investment Banking, or Consulti

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer Success Role Summary The Director of Customer Success is responsible for the health, retention, growth, and overall success of a portfolio of strategic customer relationships. This leader oversees a team of Customer Success Managers and serves as the operational and commercial leader for their segment, ensuring customers realize measurable value while protecting and expanding revenue. The Director partners closely with Sales, Product, TAMs, Specialist Business Leaders, Operations, and Support to drive customer outcomes, manage risk, and identify growth opportunities. Key Responsibilities Customer Retention and Growth Own renewal, retention, and expansion performance across assigned accounts. Ensure customers achieve measurable business outcomes and realize value from Mastercard solutions. Identify churn risks early and lead mitigation strategies. Partner with Sales to drive expansion opportunities and support commercial negotiations. Maintain accurate forecasts for renewals, risks, and growth opportunities. Strategic Customer Leadership Oversee a portfolio of high-value customer relationships through direct engagement and team leadership. Act as an executive sponsor for strategic accounts. Guide Executive Business Reviews and customer success planning

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Finance at Brex The Finance team is a strategic engine at Brex. We lead planning, forecasting, capital allocation, and ROI analysis — partnering across the business to drive clarity and unlock opportunity. We partner across teams at Brex to ensure our business is building and planning with the same dream big goals throughout our entire organization. We’re not here to report on outcomes; we shape them. If you want to influence company direction and think long-term about value creation, this is where your ownership starts. Cross-functional alignment: We work on complex problems that cut across Engineering, Product, Design, Sales, Marketing, Revenue Operations, CX, and more. This requires the ability to generate buy-in from a wide set of stakeholders on key initiatives Business intelligence: We are a data-driven organization that always provides data to support our decision-making. When data is not available, we find it in market a

About the Team DoorDash for Business is how companies feed their people. We build the products that let a company run a recurring team lunch, give every employee a meal budget, cater an event or meeting and manage all of it through a single corporate account - across every brand and every market DoorDash operates in. About the Role We're looking for an Engineering Manager to lead a team in DoorDash for Business. Our domain runs from the moment an order is placed to everything a company needs to administer it: high-complexity ordering for catering, recurring team meals, and group orders; the admin portal, identity, and member management that companies run their account on; budgets and policy enforcement; and the expense and travel integrations that connect us to our customers' finance systems. You'll own a pod of 8-10 engineers with a critical charter inside that domain, real revenue attached to it, and close partnership with Product, Design, and Sales Strategy & Operations. You must be located in the Seattle, San Francisco, Sunnyvale, or New York Metro Area for this hybrid position. You're excited about this opportunity because you will… Own a business-critical charter end to end - set technical direction, define the roadmap with your PM and Business counterparts, and be accountable for what ships and how well it runs. Build and grow a team - Hire, level up, and retain engineers; set the bar for what good looks like on your pod; give people work that stretches them. Work on a genuinely global product - Your charter serves the US alongside EMEA, LATAM, and APAC, with partner pods in India, Helsinki, and Brazil. You'll help decide what's built once globally versus what needs regional variation and build the partnerships across time zones to make that stick Take on real architectural weight - Consolidating onto one global stack means untangling parallel implementations, drawing clean service-ownership lines, and making migration calls with production tr

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Senior Regional Marketing Specialist We are looking for a strategic and results-driven individual to support the planning and execution of our regional marketing programs and initiatives supporting our Canada sales organization. This role is essential to achieving our ambitious revenue goals by executing impactful marketing strategies and demand generation programs that drive regional pipeline growth. As part of the Americas Field Marketing team, you will report to the Sr Manager, Regional Marketing Enterprise Canada/East Region. This role will work closely with the sales organization and collaborate within the broader marketing organizations (e.g. Partner Marketing, Digital, Strategic Events, Product Marketing, Global Campaigns, and Marketing Operations) to ensure strategic alignment and achieve business outcomes. What You’ll Be Doing Program Planning & Execution: Work directly with the Senior Regional Marketing Manager for Canada as well as sales and sales leaders to execute integrated demand generation programs across events, digital, partner, and outbound channels. This includes managing logistics, communications and being onsite at key events to ensure everything runs smoothly. Project & Campaign Management: Coordinate with both internal teams and external partners and vendors to develop marketing campaign assets—from creative and email sequences to curated content and campaign offers. Bring ideas to lif

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you’ll do We are looking for a motivated and curious professional to manage one of our largest customers. The CSM for our Key Accounts team will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business re

#Team Nextdoor Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on. Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 350,000 neighborhoods across 11 countries. Meet your Future Neighbors As an Analytics Engineer 4 with Nextdoor, Inc. (San Francisco, CA) (May telecommute from any U.S. location) you’ll: Apply mathematical or statistical theory and methods to design, create, and select the appropriate samples of data that will allow the data science team to conduct probabilistic experiments and statistical analyses Design software systems and processes to gather data in the most efficient way and determine key data points needed in order to interpret experiment results and ensure results are properly tracked Interpret data and report conclusions drawn from their analyses Work with cross-functional teams, including product, design, engineering, marketing, operations, and sales, to determine which data analyses will lead to the most actionable insights Build data pipelines to create and transform data for analysis of different product features Clean and summarize data to make it accessible for reporting and for data science Combine data from multiple sources to make and distribute client reports in order to see how particular ad products are performing Analyze expected vs actual delivery of ad products in order to find and improve gaps in our delivery pipeline What You’ll Bring to The House Master’s degree or foreign equivalent in Mathematics, Statistics, Business Analytics, or closely related quantitative field. Three (3) years of years of experience in the role or in a related position. Full term of experience m

Location - Hybrid This is a hybrid role based out of our San Francisco, Corporate Headquarter office, 3 days in the office, 2 days remote OR one of our Hub locations, Boston, MA or Raleigh, NC, which means you may be expected to work from a designated co-working space from time to time, and will otherwise work remotely from home, until such time as a dedicated office is established. About Us Sauce Labs is the world’s largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world’s top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at http://saucelabs.com . Release Assurance at the Speed of AI | Meet the new Sauce Labs The Role The Senior Director, Growth is an AI-first revenue leader responsible for setting the macro strategy, revenue architecture, and cross-functional alignment of an intelligent, end-to-end pipeline engine. Reporting to executive leadership, this role bridges marketing and sales executive strategy—focusing on expanding our outbound/inbound SDR function, driving predictive pipeline models, and enabling functional marketing leads to scale their teams. Rather than managing day-to-day tactical execution, you will focus on high-level channel architecture, budget optimization, sales leadership alignment, and scaling our revenue operations to maximize global pipeline output. Responsibilities Pipeline Strategy & Executive Revenue Alignment Align on global pipeline target setting, forecasting models, and macro growth strategy across inbound and outbound channels. Champion an agentic AI revenue stack, equipping functional leaders and teams with predictive tools, d