Senior Technical Support Engineer 2 in Canada

About Scale Scale’s mission is to develop reliable AI systems for the world’s most important decisions. As the leading AI data foundry, we provide the high-quality data and full-stack technologies that power the world’s most advanced models — fueling breakthroughs in generative AI, defense, and autonomous vehicles. We partner with leading enterprises and governments to bring AI into production that performs when it matters most, combining rigorous evaluation with full-stack deployment so our customers can build AI they can trust. About the Team Applied Intelligence Systems (AIS) is part of the Scale Generative AI Platform (SGP), focused on pushing the frontier of what agentic applications can do across diverse enterprise and government use cases. We build the infrastructure and tooling that power agentic AI in production, paired with applied ML research, design, and evaluation to ensure these systems perform reliably at the scale our customers demand. AIS spans multiple workstreams — agent evaluation and oversight, orchestration and tool-use infrastructure, model and systems optimization, and applied research on new agent capabilities — and this role is not scoped to any single one of them. We’re growing fast, with increasing traction across both commercial and public sector customers, and we’re just getting started — this team will define what dependable, production-grade agentic AI looks like. About the Role As a Staff Machine Learning Research Engineer, you will operate across the full breadth of AIS’s technical needs — wherever the hardest ML problem in agentic AI happens to be that quarter. This could mean training and fine-tuning models, designing evaluation and observability systems, building improvement loops from production data, prototyping novel agent architectures, or designing internal systems and tooling that boost productivity across teams. You’re not tied to one team’s roadmap; you’re expected to move to where the technical leverage is highest, and t

Director of Engineering, Physical AI Role Overview The Director of Engineering will report to the General Manager of Physical AI, and will be responsible for leading a multi-disciplinary engineering organization. In this senior leadership role, you will own the execution of the Physical AI Data Engine — the platform powering the next generation of Physical AI/Embodied AI. You will collaborate closely with Operations and GTM to guide product direction and help solve the data bottleneck that stands between today's robotics research and real-world deployment. This role requires significant ownership in a fast-paced environment and you will motivate internal teams to set the pace for business growth. Travel will come into play. Key Responsibilities: Set and drive the technical vision across data collection infrastructure, teleoperation systems, ML training pipelines, model evaluation frameworks, annotation tooling, and research Lead a multidisciplinary engineering organization—spanning engineering managers, software engineers, ML engineers, and ML research scientists—while designing the organizational structure, talent strategy, and culture required to scale rapidly without compromising on quality or strategic alignment Maintain exceptional technical and operational excellence by deeply understanding team deliverables, asking incisive questions, identifying slipping standards early, and knowing precisely when to step in Drive cross-functional alignment across Engineering, Operations, and GTM on platform architecture, release processes, and shared priorities Collaborate with researchers and clients to architect and deliver scalable, production-grade data infrastructure tailored for complex robotics workloads Required Qualifications: Bachelor's degree in Engineering, Robotics, Computer Science, or a related technical field 8+ years of engineering experience in fast-paced environments, including 4+ years direct people management demonstrated history of recruiting, mentorin

This position is based in Vancouver, BC , within Diligent’s Technical Center of Excellence. We are currently hiring candidates who are based in or able to work from Vancouver . Software Engineer — Platform AI Service Levels: Software Engineer II Senior Software Engineer Staff Software Engineer Location: Vancouver Position Overview As a Software Engineer on Diligent's Platform AI team, you'll help design, build, and operate the core services that power AI-driven capabilities across Diligent's global product suite. You'll build secure, scalable, serverless services on AWS that translate AI research and models into commercial-quality, production-ready solutions — enabling customers to derive insights from their governance data. You'll work closely with AI researchers, product managers, and other engineering teams, owning your services end-to-end: architecture, implementation, deployment, and monitoring. The team operates with a strong AI-augmented engineering culture — using AI tools to accelerate coding, testing, debugging, and delivery — while applying sound judgment about when and how to apply them. Key Responsibilities Design and implement secure, scalable, fault-tolerant, high-performing solutions using AWS serverless technology — event-driven, highly observable, and built with infrastructure as code. Collaborate with AI researchers/engineers to translate AI and LLM capabilities into robust, production-grade services, and help other teams integrate them. Build and maintain the pipelines needed to deploy, monitor, and manage AI services at scale — observable, resilient, and cost-effective. Use AI-powered development tools (code assistants, test generation, architecture exploration) responsibly to accelerate delivery and improve quality, always validating outputs. Participate in architecture discussions and design reviews, and contribute to product design by understanding customer problems — especially where AI can offer a breakthrough solution. Work in

We are looking for a Lead, Data Development, AI Platform to lead the team building and operating the technical platform behind Hootsuite's Analytics MCP. This includes routing infrastructure, orchestration services, agent infrastructure, and data pipelines that enable reliable AI-driven analysis at scale. You will set technical direction for the team, strengthen engineering practices, and translate target architecture and integration standards into secure, production-grade systems that Data Analytics & AI teams can confidently build on. This is a hands-on technical leadership role. You will stay close to the code while owning delivery outcomes, engineering quality, and the team's culture of craft and accountability. You will develop strong, well-reasoned recommendations on how the platform and orchestration architecture should evolve, seek approval at the Senior Manager and Director level, and then guide the team through disciplined execution. You will also partner closely with AI Context & Integration and AI Data Architecture to ensure the platform, context layer, semantic layer, and downstream agent workflows operate as one coherent system. WHAT YOU’LL DO: Lead the design and delivery of the orchestration layer that connects the Analytics MCP platform across its most complex surfaces, including query execution across schemas and models, federated data access between the data warehouse and external source systems, and multi-step agent workflows for cross-functional business processes. Develop clear technical recommendations for platform and orchestration architecture evolution, align those recommendations with Senior Manager and Director-level direction, and guide the team through disciplined execution within the approved architecture. Own the operational reliability, scalability, quality, and observability standards for core Analytics MCP components, including routing and agent infrastructure. Guide the team to build and operate these systems to prod

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The divide between business needs and technical delivery is one of the most persistent challenges in enterprise technology, where People teams struggle to articulate requirements and engineering teams lack the business context to build truly impactful solutions. As a Senior Business Solution Architect for People at Lyft, you'll eliminate this gap by serving as the critical connection point between our People teams and our Corporate Engineering and IT (CEIT) organization. This customer obsessed role uniquely combines deep functional business expertise with strong technical acumen, with an AI native approach, enabling you to translate complex business needs into systemized, scalable solutions while driving AI-enabled transformation across the People function. We're seeking a strategic thinker who thrives at the intersection of business and technology, possesses exceptional communication skills across both technical and non-technical audiences, and is dedicated to architecting the future AI Native state of how the People function operates. You'll be the trusted advisor to both business leaders and engineering teams, ensuring our People organization has systems and processes that scale with our business while our engineering teams build solutions that truly move the needle. With AI fundamentally reshaping how the People function gets work done, your expertise will be critical in helping us responsibly harness these technologies to drive operational excellence. In this role, you'll reimagine People workflows through an AI-first lens, design business processes that balance operational excellence with technical feasibility, and champion automation that elevates teams from tactical execution to strategic impact. If you are a candidate who has the vision of what could be, who has the ability to cultivat

Small Girls PR is looking for an Experiential Production Director with 7–9 years of experience leading multichannel projects across in-person activations and digital experiences. This includes developing cohesive experiential strategies, managing client relationships, concepting standout experiences that drive social conversation and press coverage, overseeing technical execution, managing complex timelines and large budgets, and developing talented producers. Experience working with clients / brands within fashion and/or beauty is highly valued for this role. This role will serve as the senior day-to-day lead across experiential accounts and projects, connecting creative ideas and production plans to clients’ broader brand and business objectives. The Experiential Production Director will work closely with senior leadership, keeping them informed of campaign progress, strategic or budgetary shifts, client needs, team performance, and potential risks. The right candidate knows how to lead a campaign from ideation through post-production and can project manage in their sleep. They are also prepared to dive into the details, knowing that no task is too small in the world of events. This role will work with a wide range of creative and innovative brands across beauty and fashion, food and beverage, wellness, consumer technology, and more. Ideally this candidate has agency experience and is adept at client interface, in addition to execution. There is no one-size-fits-all for an SGPR client, which means your career will be enriched with meaningful and diversified experience. We’ve busted beauty myths with OLAY in Bryant Park, spotlighted Violife with a cheeky Election Day campaign, and reintroduced a Jack in the Box product as a “return from the grave” with a Halloween cemetery screening. From events and mailers to brand partnerships and hotlines, if the team can dream up an idea for audiences to see, do, or touch, our experiential team can produce it. Note: This role i

About the Team Critical Harm Operations sits within User Safety & Risk Operations and builds enforcement systems for Frontier Risk and Material Harm that are accurate, fast, defensible, and built to scale. The Cyber vertical turns policy into reviewer standards, calibrated judgment, quality systems, escalation paths, and automation guardrails. About the Role We are looking for a senior cybersecurity practitioner and operations strategist to raise the quality, scalability, and technical rigor of our Cyber Operations. You will combine hands-on cyber judgment with systems-level operating design: resolve the hardest dual-use questions, evolve SOPs, uplift reviewers and vendors, and build practical tools and automations. This is a senior IC role. Success is not primarily cases closed; it is durable improvement in the operating model and the reviewers who run it. This Toronto-based role is currently remote and is expected to transition to an in-office arrangement. In this role, you will: Drive the Cyber Operations operating model across domain priorities, SOPs, escalation paths, quality health, vendor capability, roadmap inputs and help inform trusted access strategies. Serve as the senior cyber expert for complex or high-risk decisions across ChatGPT, API, Codex, agents, and emerging product surfaces. Translate policy ambiguity, quality misses, appeals, and reviewer disagreement into clear decision rules, calibration examples, training, and tooling requirements. Build durable operating systems and quality loops: golden sets, holdouts, double-labeling, adjudication, error taxonomies, reviewer calibration, and automation evaluations. Raise FTE and BPO capability through onboarding, certification, coaching, recurring calibration, and vendor-performance partnership. Use quality, appeals, SLA, backlog, and disagreement signals to diagnose root causes and prioritize high-leverage fixes. Build hands-on solutions—SQL analyses, scripts, dashboards, LLM eval workflows, evidenc

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Senior Applied AI Engineer at Vanta, you will play a crucial role in shaping Vanta’s AI offerings, setting technical strategy, and leading projects that leverage AI to deliver smarter, faster outcomes for our customers. You'll be part of a team integrating AI into the Vanta product, working alongside a multidisciplinary group of product engineers, machine learning engineers, product managers, designers, and security and compliance experts to implement, scale, and maintain AI-enabled product experiences. In this role, you’ll build products that enable Vanta’s customers to leverage AI to accelerate their journey towards compliance, managing risk, and earning trust. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as an engineer working on Applied AI at Vanta: Work cross-functionally to design and implement AI-powered features to deliver customer value and integrate LLMs with Vanta’s existing products and systems. You’ll work with other product engineers across Vanta to understand how AI systems can accelerate product adoption at Vanta Instrument evaluations, guardrails, and monitoring, and review customer usage to continually improve quality Collaborate with AI Platform engineers shaping foundational AI systems and tooling that accelerate product teams Make pragmatic tradeoffs that consider business priorities, user experience, and a sustainable technical foundation Mentor engineers, champion good technical and product instincts, and model a collaborative, high-ownership engineering culture How to be successful in this role: At least 7 years of industry experience as a software

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Staff Product Marketing Manager, Access Management and Security Identity is how organizations unlock AI safely. At Okta, we build the trusted, neutral infrastructure that lets every enterprise embrace this new era with confidence. This is career-defining work for builders and owners who move with urgency and execute with excellence. Reporting to the Senior Manager of Product Marketing, you will be the product marketer for the secure-access layer that makes Okta indispensable to the largest enterprises in the world. Your charter is to elevate identity from a sign-in utility to the control plane for security in the AI era. You will do tis by pairing deep technical credibility with executive-grade storytelling across strategy, content, and field execution. The ideal candidate will be a unique blend of technologist and business strategist—someone who can dive deep into technical architecture while crafting portfolio-level value propositions that resonate with both CISOs and practitioners. Beyond strategy and content, you must be a self-motivated, execution-oriented individual who stays focused on delivering outcomes in a fast-paced environment. What you’ll be doing Strategic GTM for core and hybrid access Build and execute the go-to-market strategy for Okta's foundational access services — including secure access to hybrid and on-premises business-critical applications — positioning them as an essential pillar of Zero Trust and AI security. Define the ma

We believe that communication belongs to everyone. TextNow is redefining how people connect by combining simplicity, intelligence, and accessibility. We’re a team of curious builders using technology to make communication more affordable and powerful for millions of users every day. As a Software Developer - Backend , you won’t just build services—you’ll shape the systems, architecture, and tooling that make them possible. At TextNow, Members of Technical Staff combine leadership and hands-on coding to enable the highest leverage opportunities possible. Being able to operate strategically, as well as diving into the lowest-level details, is a must. You’ll take technical ownership of key backend domains and work across mobile, web, and data to create faster, smarter, more reliable systems. AI and automation are at the core of how we build. You’ll use them to accelerate development, improve performance, detect and resolve issues faster, and continuously raise the bar for backend development excellence. We’re hiring Members of Technical Staff across multiple levels (intermediate/senior/staff+). Whether you’re an experienced developer looking to lead complex systems, or an early-career developer eager to grow, we’ll align your title and scope based on experience and impact. This role is about impact at scale. You’ll shape how TextNow builds and operates its backend systems—using AI and automation to make development faster, decisions smarter, and experiences more seamless for millions of users worldwide. What You'll Do Design, develop, and sustain high-performance, scalable backend services using Go microservices and modern cloud-native tooling. Lead architectural modernization and modularization to improve scalability, observability, and developer velocity. Define and own the entire lifecycle of your systems: API design, data modeling, deployment (CI/CD), live-traffic monito

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit’s Ads Data Science team is looking for a Senior Staff Data Scientist to lead the scientific strategy behind Reddit’s ads measurement and signal systems. This role sits at the center of how Reddit proves advertiser value, improves signal quality, builds privacy-aware measurement systems, and connects ads exposure to real advertiser outcomes. As a Senior Staff Data Scientist for Ads Measurement, you will be the principal architect of our technical vision and the driving force behind the next generation of our measurement ecosystem. In a landscape rapidly shifting due to privacy regulations, browser changes, and evolving platform dynamics, you will spearhead innovation across experimental design (incrementality/lift), identity, signals, and privacy-safe 1P/3P measurement. This is a high-visibility, high-impact role requiring a rare blend of deep experimentation & causal inference expertise, strategic foresight, and the ability to influence cross-functional executives and industry standards. You will not just adapt to the changing ad-tech environment, you will redefine how we measure value. Responsibilities Technical Vision & Strategy: Define the long-term data science vision & strategy across ads measurement, signal quality, identity, attribution, and privacy. Establish how Reddit should evaluate advertiser value, measurement quality, and signal utility across first-party and third-party products. Set the Cross-Pillar Measurement Science Strategy: Define the long-term data science strategy across a

Join the team shaping the future of AI at Scale. Scale builds RL environments: sandboxed replicas of the digital spheres where real knowledge work occurs and built from the operating data of the companies that actually hold it. As the Data Acquisition Lead , you will own the commercial motion that gets us that data end to end. You will figure out which companies sit on the data for the next domain worth owning and then go and get it. This is a zero-to-one function with no playbook. You should be prepared to wear many hats, from thesis-driven dealmaker to hands-on operator to technical translator between commercial and Research teams. You will: Map the supply side. Work backwards from where labs are pushing to the specific organizations holding the underlying data. Build a thesis on which domains are worth owning and in what order. Invent the deal structures. You'll work with Scale’s legal team to define the first version of how these transactions get priced. Close. Own it from cold outreach to signature. Close the loop with the technical side. You need to hold a real conversation about what makes a dataset trainable and become an expert in what makes this underlying data valuable. Build the machine. Do the work by hand first, then turn what you learn into a repeatable pipeline. Ideally, you’d have: 5+ years across some mix of business development, corp dev, commercial strategy, or early-stage GTM. The label matters less than a track record of building a commercial motion that didn't exist before you got there A strong track record of managing important external relationships Strong business judgment and the ability to evaluate partnership value quickly Clear communication skills and comfort working with senior stakeholders Ability to operate independently while staying closely connected to cross-functional teams A practical, hands-on approach to building new functions from the ground up Comfort working in fast-moving, ambiguous environments Experience in

Director of Corporate Accounting Reports To: VP Finance Location: North America (Hybrid) Team: No direct reports Role Summary The Director of Corporate Accounting manages the consolidation, reporting, and systems data landscape for a multi-entity corporate group operating in Canada and the U.S. You will lead consolidations, multi-jurisdictional tax compliance, and technical accounting. Additionally, this role acts as the functional owner of the group’s financial technology, participating in the implementation of an electronic data warehouse for unified financial and statistical reporting, while establishing robust access management protocols for key financial systems. This is a hands-on leadership role. You will operate at both strategic and execution levels, ensuring audit readiness, controlled working capital, and consistent margin reporting across agencies. Core Mandate Deliver consolidated financial statements within the established group close calendar, with a business day five target as entity close processes mature Provide expertise on technical accounting matters Oversee global group taxation and manage the relationship with the group’s external advisors Responsibility for administration of core financial systems Mentor a growing team of accountants in an indirect relationship Key Responsibilities Financial Reporting & Consolidations Manage the month-end, quarter-end, and annual financial consolidation for 10-15 corporate entities. Oversee multi-currency consolidations, intercompany eliminations, and translation adjustments between CAD and USD. Prepare accurate, timely consolidated financial statements, management reports, and variance analyses for senior leadership and the Board of Directors. Serve as the primary contact for external auditors, managing the annual audit process and supporting audit readiness and the timely resolution of findings and control deficiencies. Financial Data Warehouse Participate in designing, implementing, and mai

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data is at the heart of Lyft Business's products and decision-making. We're looking to hire a Data Analyst to build the tools and analytics that drive revenue for the sales organization behind Lyft's B2B portfolio — a multi-billion-dollar book of business spanning healthcare, business travel, corporate commute, automotive, and transit. This team has real say in what gets built. You will be the analytical partner to our Sales and account teams — someone who can translate findings into a clear narrative for both technical and non-technical audiences. Responsibilities: Build the tools and analytics sales leaders use to grow their accounts — pacing views, account-health signals, territory and segment views that change what a rep or manager does next Field requests from Sales, Product, Finance, Legal, leadership, and external stakeholders, and decide what's worth building, what's worth a sharp piece of analysis, and what's out of scope Build and maintain production data pipelines, and automate recurring workflows, with documentation and validation clear enough that a teammate — or an AI agent — can use them without asking you first Define what the team's core metrics mean and where they live, so every dashboard, report, and tool returns the same answer to the same question Contribute to the internal tools and semantic layer — prompts, context, and guardrails — that let stakeholders query B2B data in natural language and trust what comes back Translate insights into a cohesive narrative and present technical findings to senior leadership and non-technical audiences Experience: Degree (or related work experience) with a focus in analytics, statistics, economics, computer science, or other quantitative fields 3+ years of experience in a data analytics or business intelligence role, ideally supporting a sales

You define how the codebase is built. On-site | Vancouver Office – 675 W Hastings St. The Problem We're Solving EviSmart is building the unified dashboard platform where every product surface comes together — the interface lab owners use to manage cases, access analytics, and launch AI-powered tools. It doesn’t have a frontend foundation yet. What exists is a clear product direction, a backend that’s ready to connect, and an engineering team that needs someone to draw the lines before anyone starts building. Why EviSmart 300 people. Two hubs: Vancouver HQ and Manila operations. 145% year-over-year SaaS growth — the market is responding. 28 countries. One platform. The dental industry's Autopilot. An in-house AI model research and development team building proprietary intelligence. Why This Role, Right Now Most senior frontend engineers join products with foundations already in place — someone else made the hard calls, and your job is to build within them. This is the opposite. There is no existing dashboard frontend, no technical debt to inherit, and no architectural decisions that constrain you yet. The person who joins now makes the foundational choices that the entire frontend team builds on for the next several years. The first product milestone is aggressive, the customer base is real and global, and the backend is ready. What doesn’t exist yet is the engineer who sets the direction. A Note from the Team “We’re not looking for someone who needs a clear spec before they can move. We need someone who can audit what exists, make a recommendation, and execute on it. If you’ve been the person who sets the technical direction that your team builds on, and you want to do that at a scale that actually matters, this is that conversation.” — Paolo Kalaw, CEO, EviSmart What You’ll Own Own the React JS / TypeScript frontend architecture for a new dashboard platform — the unified interface where all products connect. De