Service Support Pt in Canada

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role HP IQ’s System Software team enables on-device experiences to take full advantage of our hardware capabilities. We collaborate with internal and external partners in a high-leverage environment that enables us to spend a majority of our time developing solutions that are unique to our hardware, sensors, algorithms, and interaction models. If you enjoy solving complex, interdisciplinary problems with a world-class team, we'd love to hear from you! What You Might Do Learn what it's like to be a part of a world-class embedded software team building a first-of-its-kind product in a startup environment Responsible for system design and architecture Develop low-level driver and framework software in C and C++ Develop device-focused infrastructure software in Python Debug issues at the interface between hardware and software Optimize software for better performance and lower power consumption Collaborate in the software engineering process with documentation, testing, and code review Essential Qualifications 8+ years of experience in system software engineering and embedded platf

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role HP IQ’s Device Experiences team is focused on building innovative, user-facing software experiences across Windows client devices and emerging hardware-software platforms. The team works at the intersection of software, hardware, and AI, exploring new ways these technologies can come together to create intuitive and meaningful product experiences, including emerging health-focused initiatives. As an intern, you’ll have the opportunity to contribute to next-generation projects, collaborate across disciplines, and help bring new experiences from early concepts and prototypes to working solutions. What You Might Do Contribute to the foundational building blocks of our frameworks, helping create intuitive, responsive, and enjoyable user experiences. Collaborate closely with designers and engineers to prototype, iterate on, and bring new interactions and product experiences to life. Tackle challenging technical problems, identify tradeoffs and constraints, and communicate issues, needs, and potential solutions clearly across the team. Explore and develop new interaction models by connectin

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About the Role HP IQ is shaping the future of next‑generation experience for HP Customers, and we’re looking for a Program Manager who can help drive that mission. This role sits at the heart of how our teams build, validate, and deliver AI‑powered experiences with exceptional quality and developer efficiency. You’ll lead programs that strengthen QA processes, enhance developer workflows, and accelerate engineering velocity across HP’s AI product portfolio. Success in this role requires a blend of technical fluency, structured program leadership, and the ability to communicate clearly across—and up—the organization. Responsibilities Program Leadership & Execution Drive end‑to‑end planning, execution, and delivery of QA and Developer Experience programs within the HP IQ organization. Build and maintain program roadmaps, milestones, and KPIs that align with organizational priorities. Identify risks, dependencies, and cross‑team impacts early, and lead mitigation strategies. Ensure consistent alignment across engineering, QA, product, data science, and partner teams. Quality & Developer

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role The IQ Design team is dedicated to creating simple, delightful, and transformative user experiences. We’re passionate about developing innovative yet familiar interfaces that feel like natural extensions of the human experience. We value collaboration across disciplines—from software engineering to hardware design—and we’re excited to work with designers who see technology as a tool to help people tackle real-world problems. As a Senior Digital Product Designer, you’ll imagine, design, prototype, and ship compelling new AI experiences. The ideal candidate brings intense curiosity, a dedication to craft, a willingness to learn, and an openness to sharing and evolving ideas. You love experimenting, engaging deeply in the design process, and iterating continuously on concepts until they feel “just right” (and even then, you keep exploring ways to improve). At HP IQ, you’ll have the opportunity to develop features and products that people love using every day. What You Might Do Explore, design, and ship new experiences powered by AI Collaborate with fellow designers and engineers to refin

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role As the Senior Software Engineer, Tooling and Development Infrastructure, you will play a critical role in shaping the developer productivity tools and automated testing strategy. You’ll collaborate closely with design, development, and quality teams to plan, design, and implement robust automated tools and services that ensure the quality and reliability of our AI software stack. You will be highly hands-on in your work and collaborate closely with stakeholders. This position offers a unique opportunity to influence the development of cutting-edge automation frameworks, foster a culture of quality, and contribute to the long-term success of the organization. What You Might Do Develop and implement automation frameworks and testing strategies that cover the entire software stack, from backend systems to user-facing features. Identify, evaluate, and integrate new tools that streamline development. This includes everything from code quality tools and to Infrastructure-as-Code (IaC) solutions. Lead continuous improvement efforts for our build, release, and test systems, ensuring a robust

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role HP IQ’s Connectivity team is seeking a Software Engineer with deep expertise in device software development. The ideal candidate will bring strong knowledge of connectivity stack and hands-on experience developing, integrating, and optimizing device software to deliver industry-leading user experiences. You will work at the intersection of Wi-Fi, Bluetooth, and emerging device-to-device transport technologies, tackling complex challenges in performance, reliability, and low-latency communication. This role offers the opportunity to contribute to cutting-edge innovations that are redefining how people and devices seamlessly connect across the modern enterprise. What You Might Do Design, develop, and integrate connectivity software features across Android, Windows, and embedded platforms, including SDKs, frameworks, and system services. Implement, optimize, and tune wireless networking protocols and sensing algorithms with a focus on enterprise-scale architectures and deployments. Design, implement, and troubleshoot peer-to-peer technologies to deliver secure, reliable, and low-latency

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role We're seeking a Lead AI Product Designer to join our Design Team. If you are ready to move beyond traditional interface paradigms, this role offers the opportunity to help shape foundational aspects of our AI-powered experiences, with a particular focus on reimagining how computers remember, understand, and surface information. You'll alternate between deep exploratory work and shipping features that will fundamentally change how people interact with technology. You will tackle challenges like designing AI-powered memory systems and creating interfaces that understand and respond to people's needs. Success in this role requires both creative vision and the technical ability to build and validate ideas using real AI technology. You'll have the space to explore challenging problems while maintaining a clear focus on shipping products that work. Our goal is to create technology that feels obvious once you experience it. We're looking for designers who can envision a world where computing enhances our human capabilities rather than demanding our attention. We welcome applications from can

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About the Role HP IQ’s Security Team is creating something the world has never seen before. We are attempting something truly impactful — innovating at the deepest levels of hardware and launching a service that will inspire users to experience computing in an entirely new way. Privacy and security are not just priorities; they are fundamental to our product and essential to our success. What You Might Do We are seeking a software engineering intern ready to take on the challenge of securing users’ devices, users’ data, and HP IQ’s infrastructure. We see security as the key to accomplishing what other companies cannot. If you thrive at balancing exceptional user experiences with strong security, this is the place for you. Essential Qualifications Pursuing a degree (Bachelors or Graduate) in Computer Science or related technical field Strong software engineering skills Ability to thrive in a collaborative environment Interest in privacy & security Interest in product design & development Experience with C, C++, Java or Python Preferred Skills An understanding of security concepts

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role HP IQ is seeking a Senior Power Systems Engineer to drive end to end system architecture, modeling, and optimization for wearable platforms. The candidate will build power models, define system use cases and operating modes, partner with product and engineering teams to meet aggressive power targets, and define manufacturing tests and field telemetry for NPI. The ideal candidate brings strong systems thinking, hands-on experience with low power architectures, and the ability to build models and telemetry to drive tradeoffs from SOC level to board level to maximize user runtime. What You Might Do: Power architecture responsibility for a wearable device covering SoC states, sensor, audio, and memory architecture tradeoffs at board level. Battery, PCM, and charging profile definition and validation Design power experiments, test plans, and measurement & telemetry mechanisms across firmware and hardware to optimize power and performance. Build and maintain system-level power models to model expected power consumption for user profiles. Map power models by subsystem, correlating

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role HP IQ's Connectivity Software team is building foundational software that enables the next generation of connected experiences across devices and platforms. Our team works at the intersection of systems software, wireless connectivity, and emerging technologies to create seamless, intelligent experiences. We are looking for an Intern to join the team and contribute to the software, protocols, and systems that bring these experiences to life. In this role, you will work alongside experienced engineers to develop on-device software for next-generation HP IQ experiences. You’ll contribute to the design, development, and implementation of software across emerging devices and platforms. This is a hands-on technical role where you’ll write code, solve complex system-level problems, and collaborate with engineers to explore and build new experiences. What You Might Do Develop on-device firmware and system software in C, C++, or Python for connected device experiences. Build and enhance software supporting wireless connectivity across a variety of devices and platforms. Explore sensing, machi

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role The Device Experience team is building intelligent, desktop-native applications that redefine how people engage with their PCs. These aren’t traditional applications—they’re responsive, local-first experiences that seamlessly surface AI-powered insights, actions, and context, right when and where users need them. You’ll help craft the interface between human intent and machine intelligence—engineering native software that’s deeply integrated with Windows and optimized for performance. This work is core to how HP IQ brings the future of work to life: fluid, adaptive, and powered by intelligence that runs directly on the device. We’re looking for an engineer who’s excited to shape modern, intuitive experiences, and help define how users across HP’s global footprint interact with intelligent systems every day. You’ll lead by example, drive core application architecture, and help shape a flagship product from the ground up. What You Might Do Design and build native Windows applications that are performant, responsive, and polished. Develop on-device experiences that adapt in real time to

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role HP IQ's Wireless Technology Team works cross-functionally with Electrical Engineering, Software, Mechanical Engineering, Product Design, Industrial Design, Program Management, and Operations to develop next-generation wearable and AI-connected products. As a Lead RF Systems & Desense Engineer, you will own the RF system architecture from concept through mass production. You will lead RF integration across Wi-Fi, Bluetooth, UWB, NFC and emerging wireless technologies while driving RF desense, coexistence, and wireless performance for highly integrated products. What You Might Do Lead RF system architecture and integration for wearable and mobile platforms. Own RF desense investigations and mitigation across the product lifecycle. Define RF specifications, link budgets, validation plans and performance targets. Lead coexistence strategy for Wi-Fi, Bluetooth, UWB, NFC and other radios. Partner with antenna, EE, FW, ME and silicon vendors to optimize total wireless performance. Perform CST and ADS simula

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role As a Product Design Engineer at HP IQ, you’ll work at the intersection of creativity, engineering, and design to develop groundbreaking devices that redefine how people interact with technology. You’ll collaborate closely with industrial designers, hardware engineers, and interaction designers to transform ideas into functional prototypes and production-ready designs. From 3D CAD modeling and hands-on prototyping to engineering analysis and design validation, you’ll help solve complex mechanical challenges and drive designs from early concepts toward production. You’ll have the opportunity to take ownership of meaningful engineering work while learning from an experienced, multidisciplinary team and contributing to products that push the boundaries of what’s possible. What You Might Do Design mechanical parts, components, and assemblies for new consumer devices using 3D CAD (NX) Create detailed 2D engineering drawings, define specifications and tolerances, and work closely with overseas vendor partners to ensure accuracy and quality Design and run experiments, applying engineering ana

TextNow is on a mission to make communications affordable and accessible for everyone. As a full MVNO operating our own mobile core network over LTE and 5G NSA, we have the unique advantage of controlling our network infrastructure end-to-end. We operate the HSS, PGW, and other critical network functions, giving us the flexibility to innovate and deliver exceptional service to millions of users. About the Role We are looking for a hands-on Tech Lead, Mobile Core Network Engineering to own the health and evolution of our mobile core platform. Our cloud-hosted core runs in AWS, with our mobile core vendor providing managed services for day-to-day operations. This role is the critical bridge between our vendor’s Managed Services team and our internal engineering, product, and operations teams. You’ll be the technical owner of the mobile core, combining deep technical expertise with strong coordination skills. You won’t just manage vendor deliverables—you’ll dive into the technical details, challenge approaches when needed, and ensure our core network evolves to meet the demands of a growing subscriber base. This role has a clear growth path into technical and people leadership as the team scales. A note on background: We know that people who have operated a mobile core at scale are rare. If you’re a strong SRE or infrastructure engineering leader with deep networking knowledge and a track record of managing complex, vendor-operated platforms, we want to hear from you—even if you haven’t worked with 3GPP technologies before. We’ll invest in helping you build the telco-specific domain knowledge. What You'll Do Own the Mobile Core Platform: Take end-to-end accountability for the health, performance, and evolution of TextNow's mobile core (HSS, PGW, PCRF, and related functions running in AWS). Drive capacity plann

TextNow is on a mission to make communications affordable and accessible for everyone. As a full MVNO operating our own mobile core network over LTE and 5G NSA, we have the unique advantage of controlling our network infrastructure end-to-end. We operate the HSS, PGW, and other critical network functions, giving us the flexibility to innovate and deliver exceptional service to millions of users. About the Role Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. T extNow is looking for a new SecOps team member to secure, monitor , and enable automated response within our infrastructure. What You’ll Do Ensure Secure & Reliable Systems: Design, implement, and maintain security-focused infrastructure to protect TextNow’s services while ensuring reliability and scalability. Security Automation & Infrastructure as Code: Develop and enforce best practices using Terraform, Ansible, Crowdstrike , and AWS security tools , ensuring secure configurations, automated compliance checks, and infrastructure as code. Threat Detection & Incident Response: Participate in an on-call rotation to respond to security incidents, investigate vulnerabilities, and implement proactive measures to prevent future threats. Work closely with engineering teams to remediate security risks. Monitoring & Logging for Security: Improve observability by implementing security monitoring solutions, logging best practices, and alerting mechanisms to detect anomalies and suspicious activity. Access Control & Identity Management: Manage IAM roles, permissions, and policies to ensure least privilege access and enforce security controls across cloud and internal systems. Collaboration & Security Advocacy: Wo