Support Director in San Francisco

About the Team As DoorDash continues to expand rapidly, our Core Consumer team plays a pivotal role in shaping the consumer experience through enhancing personalization, search relevance, merchandising strategy, app quality, and the overall ordering experience. Our mission is to implement scalable data solutions and provide insights that directly influence our strategic product direction. We are looking for an Analytics Senior Manager to lead our Discovery team. About the Role As a Senior Manager of Data Science/Analytics, you’ll be leading a team of data scientists who are working on improving the consumer experience. You will develop strategic insights and work closely with the product, engineering, strategy and operations teams to actively build and measure the impact of new features. You will oversee our metrics and analytics strategy to inform strategic product direction, offer technical leadership and build processes to support velocity, and partner with data and product engineers to build robust data foundations. You're excited about this opportunity because you will… Lead and develop a team of Data Scientists in investigating complex issues and uncovering key drivers of our business, along with your own contributions as an Individual Contributor Influence the Product and Operations roadmap by making actionable recommendations based on data Interface frequently with senior leadership to showcase your team’s work and tackle complex business problems Drive measurement strategy for the area under scope, defining success metrics and implementing best practices around experiment design and statistical analysis Develop a strategic learning roadmap based on data observations, strategic questions, and hypotheses We're excited about you because you have… A degree in Math, Physics, Statistics, Economics, Computer Science, or a similar domain Experience managing a team of data scientists, and a track record of delivering impactful analyses 8+ years of experience i

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The vision of the Safety & Customer Care (SCC) team is to foster long-term loyalty to Lyft with every support interaction. If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that interaction occurs, their issue is resolved quickly, effectively, and with true care. For a Lyft customer, their experience of Support should be that “Lyft cares about me and made the experience easy.” As an Analytics Lead, you’ll partner directly with cross-functional stakeholders to identify opportunities and design solutions for improving our customers’ support experience. You’ll leverage your analytical expertise to deliver actionable insights and recommendations to drive quality business decisions with customer-facing impact. The ideal candidate is a critical thinker and exceptional problem solver who can build strong relationships with different teams, and who is eager to serve as a leader within the broader Support organization to drive our business forward. Responsibilities Own the analytical integrity of safety data at Lyft. Set the definitions, inclusion criteria, and reconciliation logic behind every stated figure. Serve as the primary data liaison to external data auditors, ensuring clarity, consistency, and quality of safety data used in external reporting. Maintain documentation standards that ensure continuity across reporting cycles and compliance with reporting requirements. Run the publication cycle end to end: definitions freeze, data lock, QA, leadership review, sign-off. Catch definitional drift before it reaches a published number. Serve as the analytics counterpart to Business, Legal, Policy, and Communications on Safety data. Move safety reporting from volume counts to diagnosis: which categories are growing, where reported incidence diverges from ac

#Team Nextdoor Nextdoor (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 350,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com . Meet Your Future Neighbors The Counsel team is a close-knit and collaborative team that supports the entire Nextdoor community. Each member of our team brings individual opinions, perspectives and expertise, and we work together to ensure excellence and consistency in legal advice and counsel across the company and globally. We are reliable, trustworthy, and innovative in our support of Nextdoor’s business goals, and Nextdoor’s purpose of cultivating connected communities and a kinder world. At Nextdoor, we operate in an AI-first environment and expect every team member to actively use AI tools as part of their workflow. We aren't looking for prompt engineers; we’re looking for people who use tools like Claude, Gemini, ChatGPT, and Glean to challenge their own thinking and take full ownership of AI-assisted outputs. We also offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees. This role is based in San Francisco. The Impact You’ll Make As Privacy and Regulatory Compliance Counsel, you’ll be responsible for analyzing current and developing laws that impact the Nextdoor platform and suite of products, developing practical and balanced compliance plans, and working cross-functionally with teams across the organization to put these plans into action. These laws cover a broad range of topics across all 11 jurisdictions in which we operate, including data privacy (GDPR, CPPA and similar US state privacy laws), AI, a

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role The Data Science team is seeking a Senior Manager who will help support growth in our SIPS businesses by improving SoFi’s ability to execute with data. This is an exciting role for someone to leverage their Analytical, Engineering, and Management skills to lead a team of Data Scientists with high visibility and impact. You will serve as a data leader, balancing urgent requests and delivering high quality projects to key stakeholders, through a clear and repeatable data informed approach. You will create a culture of strong technical ownership, deliver impact with prioritization, support the growth of individual contributors, and hold the team accountable with high standards. You are expected to work cross-functionally, including: engineering, product managers, lifecycle marketing, data science, design, operations, finance, risk, legal, compliance, and executive teams to set business objectives, define product strategy, prioritize features, and execute on them. What you’ll do: Manage a team of Data Scientists supporting SoFi’s Checking and Savings, Invest, Credit Card, Protect, and Lantern businesses Collaborate with senior leaders and other stakeholders to identify and prioritize Data Science initiatives Set high standards for quality and on-time delivery. Recruit, grow, and reta

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're looking for an Executive Assistant to support Figma's Chief People Officer and VP, Talent to strategically manage the day-to-day administrative and operational needs of the People organization, while also contributing significantly to projects and initiatives that help drive the company's priorities. You'll be responsible for keeping the leaders and teams organized, aligned, and helping them maintain focus while scaling for growth and delivering an exceptional internal and external experience. This role will strategically manage day-to-day administrative and operational needs, infuse Figma's culture and values in the work to create a meaningful Figmate experience, and cross-functionally collaborate with the broader People Org and stakeholders across Figma. We are looking for an experienced Executive Assistant who has supported at a VP or C-Suite level before. Experience with People or Talent Teams is a bonus. This is a full-time role based out of our SF Hub. What you'll do at Figma: Support your Executives with calendar, travel, meetings, agendas, preparation, tasks, notes, emails Serve as a strategic thought and execution partner to your Executives and their leadership teams, with a focus on team cohesion, operations, and planning Identify areas to optimize the Executives' time and make recommendations regarding time management, prioritization, and business needs Partner cross-functionally with the People Team and other internal teams to ensure alignment on projects, company milestones, a

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Product Education team designs, develops, and launches learning experiences for Lyft customers in the in-app and web Learning Center. We partner with stakeholders across Lyft to make sure customers get accurate, timely information — from in-app safety features to tax season tips to five-star guidance — reaching hundreds of thousands of customers across the US and Canada. Our ~200 tutorials support 25M+ enrollments a year, and we work closely with the Learning Platform product and engineering teams to build the features that support customer learning at scale. We're looking for a Senior Education Content Producer to own visual asset creation and accuracy for the Learning Center. Most of your time will be spent on video editing and motion graphics. You’ll design, create and edit new videos, animations and images, and keep our existing library accurate as the underlying product is constantly evolving. You'll also need solid producer skills: pitching and managing external vendors/agencies, and running the occasional small-scale shoot. You'll work alongside our other Content Producer, who also owns asset creation and updates, and our Learning Experience Designers, who write and structure tutorial content. Together, you'll make sure every customer-facing tutorial looks and feels like Lyft, and stays that way as the product changes. Responsibilities: Visual Asset Creation & Accuracy Using the Adobe Creative Suite and Figma, edit and animate new video, motion graphics, and image assets from concept through final delivery Own the day-to-day health of our visual asset library: auditing, updating, and troubleshooting images, live-action video, UI walkthroughs, and animations across dozens of tutorials Track versioning closely as the underlying product changes, proactively catching and

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation, changing the way we live and move within our communities. The Lyft Business team partners with organizations across various industries, enabling them to provide the world’s best transportation solutions—ranging from business travel and employee commute to courtesy rides for customers and clients. Lyft is looking for a Business Strategy Manager to accelerate the growth of Lyft Business in new and existing markets, and shape our role in partnering with organizations to deliver tailored transportation solutions. This role is both analytical and strategic, requiring a forward-thinking mindset to tackle complex business problems. You will work collaboratively across the Lyft Business organization, as well as with cross-functional teams, making it crucial to build consensus and support to achieve segment-level goals. You are a good fit if you are a self-starter with B2B strategy experience. An analytical mind and skill set are critical; the role requires understanding how to parse and frame data to guide our strategic direction. You must be forever curious and ready to join a high performing team with big goals. Responsibilities: Identify new use cases and market segments to define the next generation of B2B transportation solutions, positioning Lyft Business for long-term, durable growth Develop comprehensive business cases, including market sizing, competitive analysis, financial forecasting, and risk assessments Monitor key industry trends and competitive landscape to ensure Lyft Business remains at the forefront of the market Source and develop B2B partnerships end-to-end - from opportunity assessment and commercial model through cross-functional launch - to open new growth channels for Lyft Business Analyze key business metrics and performance indicators u

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Customer Care team makes sure that every time Lyft enters a new market, launches a new mode, or works with a new partner, riders and drivers get the support experience they expect from day one. Some of Lyft's biggest growth bets run straight through this work: expanding into new countries, putting riders into autonomous vehicles with partners like Waymo and May Mobility, and standing up entirely new lines of business. This role owns customer care across these initiatives: shaping the support experience for each, and building the platform, playbooks, and standards that let us launch the next one faster than the last. You'll work hand in hand with the internal & external teams leading each initiative, bringing a strong, independent point of view on what great customer care takes. It's high-visibility work tied directly to where Lyft is growing next. Responsibilities: Own the customer care and support experience for Lyft's highest-priority growth initiatives—spanning international expansion, autonomous vehicles, and new lines of business Partner closely with the internal teams leading each initiative, folding customer care into the broader launch and bringing a strong, independent point of view on what great support requires

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive, Lyft's wholly-owned fleet management subsidiary, is undergoing a transformational shift from traditional rideshare fleet operations to autonomous vehicle fleet ownership and operations. We are seeking an AV Program Manager to help drive the cross-functional operating plan that will prepare Flexdrive to receive, staff, and operate AV fleets at scale domestically and abroad. This role supports the operational backbone of Flexdrive's AV readiness initiative. You will maintain the program timeline, coordinate cross-functional workstreams spanning infrastructure, people, fleet operations, treasury, legal, and finance, and help ensure that requirements are tracked, dependencies are surfaced, and deployment milestones are met. You will work closely with workstream leads across Operations, Strategy, Infrastructure, Finance, Legal, Analytics, and People. If you thrive in ambiguity, can bring structure to complex multi-workstream programs, and have a bias toward action, this role is for you. Responsibilities: 1. Program Planning & Execution Maintain the program timeline for Flexdrive AV Operating Readiness, tracking deliverables and dependencies across workstreams: Strategic Planning, Infrastructure, Analytics, People, Fleet Operations, Treasury, Finance, and Legal. Maintain the program's RAID log (Risks, Assumptions, Issues, Dependencies), surfacing cross-functional blockers with clear context for escalation. Support weekly leadership syncs and monthly deep-dive reviews, including preparation, presentation and follow-through. Translate upstream decisions (partner agreements, market selections, ) into operational requirements, updating the readiness roadmap accordingly. 2. Cross-Functional Coordination Serve as a connection point between workstream leads, helping ensure infrastructure time

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. With Lyft Business, sales isn't a script you follow. It's a problem you solve in real time. As Business Associate for Lyft Business, you'll drive growth and expansion within your existing book of business in a market where transportation touches nearly every part of daily life. Success here isn't just about closing deals; it's about the judgment to identify where your time has the biggest return, and the strategic thinking to advise each client like a trusted partner as you grow their business with us. This job rewards people who think critically about where to focus their energy. Priorities will evolve, systems are still maturing, and you won't always have a playbook for every situation, but you'll have the experience and confidence to navigate ambiguity and make an impact as we figure it out. The people who thrive here are the ones who are resourceful, hard to rattle, and genuinely motivated by finding the right product fit for a client, especially when a conversation gets complex or unexpected. You'll focus on expanding and deepening relationships with small and mid-sized businesses, becoming a Lyft product expert who can efficiently resolve common support issues and guide clients through solutions that fit their needs. In this hybrid role, you will balance inbound and outbound outreach, but with a sharper eye toward prioritization: identifying key decision makers and influencers within your top accounts, and focusing your energy where it will drive the most growth. You're the hunter and the farmer, now with the experience to know which fields are worth tending. You'll be part of a driven, tight-knit sales team that's laser-focused on winning and growing business. We're looking for people who know how to apply critical thinking and strong judgment around ROI, work well with cross-functional partne

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About The Role & Team We’re looking for a Social Media Manager to join Amplitude’s Content Marketing team and help turn our ideas, insights, products, and point of view into content people actually want to engage with. You’ll play a key role in shaping Amplitude’s social presence across channels, working closely with content, brand, communications, product marketing, and subject-matter experts to create content that is timely, distinctive, and native to each platform. You’ll also support executive and thought-leadership content, helping our leaders show up authentically in the conversations shaping AI, analytics, and the future of product development. This is a highly hands-on role for someone who is equally comfortable developing a content idea, writing the post, collaborating on creative, and looking at the data to make the next one better. As a Socia

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. Amplitude is looking for a Senior Salesforce Platform Engineer to support the scaling and ongoing evolution of our go-to-market (GTM) systems. You'll own end-to-end visibility into our Salesforce platform, from day-to-day configuration and support to long-term architecture and improvement. As part of our GTM Engineering team, you’ll partner with Sales, GTM Operations, Finance, Product & Engineering, and GTM leadership to deliver well-governed solutions across Salesforce and connected platforms like CPQ, NetSuite, Amplitude, and Snowflake. What You'll Do Hands-on platform administration, configuration, troubleshooting, maintenance, testing, upgrades, and user support Maintain and optimize CPQ, pricing, quoting, and opportunity workflows to support the quote-to-cash process Serve as the escalation line of support for Salesforce, handling escalated i

Who We Are: At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: We’re looking for an Enterprise Account Executive who will focus on driving new client acquisition for Enterprise accounts using the full suite of Bandwidth’s products. This role is ideal for someone with 5+ years of sales experience who’s ready to join a high-growth area of the business in a critical and rapidly evolving market. What You'll Do: Work with Bandwidth sales leadership to develop and grow the Enterprise sales segment of our business Own the full sales cycle for assigned prospect accounts from discovery to commercial and contractual negotiations Partner with prospective accounts to support their migration of voice, 911, and messaging solutions to the cloud Collaborate closely with the Sales Development team to generate strategic pipeline opportunities Identify and develop new account relationships through inbound leads, outbound prospecting, account mapping with partners, and other internal sources Alongside leadership and other members of the team, provide feedback to internal teams to support better market positioning Navigate multiple levels within a target account by building cross‑functional relationships and effectively leveraging internal Bandwidth resources Proactively manage your pipeline; inpu

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role HP IQ is looking for a highly organized, detail-oriented Executive Business Partner to support to our SVP, Design & Innovation while also providing operational support to the Design team. In this role, you will act as a strategic partner to SVP of Design & Innovation by managing priorities, anticipating needs, and executing with precision, while also keeping all operational processes for the Design Team running smoothly. This role collaborates closely with the Chief of Staff and builds strong relationships to communicate and work effectively across the organization. Our ideal candidate is someone who is excited to make things happen, has a fastidious attention to detail, thrives in bringing structure to fast-paced environments, enjoys being part of a team and is genuinely motivated by this work. What You Might Do Manage complex calendars, scheduling, and prioritization for HP IQ’s SVP, Design & Innovation; independently prioritize and make decisions to resolve scheduling conflicts Prepare expense reports, route vendor invoices and purchase orders for approval,

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About the Role We are seeking an experienced IT Engineer to own and enhance the technology experience within HP IQ. This role combines traditional IT operations, SaaS administration, endpoint management, and infrastructure support with a strong focus on automation, scalability, and employee experience. The ideal candidate is a hands-on problem solver who thrives in fast-paced startup environments, takes ownership of systems and processes, and proactively identifies opportunities to improve tooling, security, and operational efficiency. You will serve as a technical escalation point for the IT Support team while helping shape the future of our internal technology stack. What you might do Manage and administer core business platforms including Google Workspace, Microsoft 365, Okta, Slack, and other SaaS applications. Ensure employees have a seamless and productive technology experience across all systems and devices. Evaluate, implement, and optimize tools and workflows that improve employee productivity and reduce operational friction. Develop and maintain IT documentation, standards, processes, and