Customer Enablement Manager in India

About Bolna Bolna is Voice AI infrastructure built for India. We help businesses deploy intelligent voice agents that can call, converse, and convert in any language, at scale. From collections to customer support to sales, our agents handle millions of conversations so humans don't have to. We're a YC F25 company, backed by General Catalyst, with 1,050+ paying customers and growing fast. Our team of ~25 is based in Bengaluru. The Role You're the person who makes our voice agents actually sound good and actually work for real customers. As an AI Solutions Engineer, you'll sit at the intersection of our product and our customers. Your primary job is to design, write, and iterate on the prompts and tools that power Bolna's voice agents, making them smarter, more natural, and more effective for each use case. You'll work closely with customers to understand their goals, build agent flows, test conversations, and fix what breaks. No heavy coding required-if you can vibe-code a basic script or write a solid system prompt, you're qualified. What You'll Do Write, test, and iterate on system prompts for voice agents across industries like D2C, fintech, healthcare, and logistics Listen to real call recordings, identify where agents fail, and fix them Build conversation flows and call pathways for new customer deployments Help onboard new customers-understand their use case, set up their agent, and get it live Maintain a growing library of prompts, templates, and best practices across Bolna's verticals Red-team agents-try to break them, find edge cases, and make them bulletproof Work with vernacular inputs: test agents in Hindi, Hinglish, and regional languages Feed insights back to product and engineering-you'll see what customers need before anyone else does What We're Looking For Must-have: You've spent serious time prompting ChatGPT, Claude, or similar LLMs-not just casually, but to actually build or solve something You're obsessive about language-you notice when a senten

About the Team OpenAI's Enterprise team builds AI-powered enterprise products and shared platform capabilities that help organizations put advanced AI to work securely and at scale. Our work spans enterprise workflows, agent experiences, integrations, identity, administration, security, governance, and deployment. About the Role As a Technical Program Manager on Enterprise, you will lead the technical strategy and execution behind the products and shared capabilities that make ChatGPT, Codex, and future OpenAI products useful, secure, and scalable for organizations. You will translate customer needs, competitive dynamics, and product priorities into actionable plans, influence architectural direction, and deliver durable capabilities across application, platform, and infrastructure layers. The role requires deep technical fluency, strong product judgment, and the ability to move between hands-on execution and broader enterprise strategy. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Drive technical strategy and execution for enterprise product and AI workflow initiatives, from design through implementation, launch, customer rollout, and iteration. Partner with engineering teams to influence architectural direction, interface definitions, and implementation tradeoffs across full-stack products, APIs, integrations, and shared platform systems. Translate enterprise customer requirements into actionable product priorities across AI-powered workflows, agent experiences, integrations, permissions, data access, evaluations, identity, security, governance, and deployment readiness. Represent the needs of enterprise buyers, IT administrators, security teams, business leaders, developers, and end users in product and technical decisions. Identify adoption barriers, competitive gaps, and opportunities to make OpenAI products easier for organizations

About the Team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. In support of that mission, the Ads Solutions team partners closely with advertisers, agencies, and strategic partners to help businesses unlock value through AI-powered advertising solutions while maintaining strong standards for user trust, platform integrity, and responsible innovation. As OpenAI’s advertising business scales, the Head of ScaledAds Sales will build the strategy and operating system for serving businesses at global scale. This leader will connect direct, reseller, and outsourced channels; turn market priorities into execution; and shape a repeatable growth model that protects advertiser outcomes and user trust. This role reports directly to the VP of Global Ads Solutions and will be a key member of their leadership team. About the Role We are seeking a Head of Scaled Ads Sales to define and scale OpenAI’s approach to serving advertisers at scale. You will set the scaled sales strategy across direct, reseller, and business-process-outsourcing (BPO) channels; identify priority markets; and translate that strategy into sequenced, measurable in-market execution. This is a highly strategic and operational leadership role responsible for scaled sales revenue growth and channel performance. You will design the reseller model, select priority vendors and markets, lead RFPs and contracting, and manage partners against clear commercial and customer-quality standards. You will also work closely with outsourced vendors in the BPO channel and test a focused mid-market sales team as a potential growth engine. The ideal candidate combines scaled go-to-market strategy, channel leadership, vendor-management discipline, experimentation, and operational rigor. You are equally comfortable building a business case, running an RFP, coaching internal and partner teams, reviewing funnel economics, and changing course quickly when market evidence challenges the plan

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role This role is focused on driving new and expanded advertising revenue in India and ensuring successful business results for advertisers. You will own the full sales cycle — from prospecting to deal closure, developing long-term commercial partnerships to help advertisers achieve their business objectives while ensuring a strong and responsible experience on our platform. You’ll work closely with Customer Success Managers and key cross-functional partners to ensure advertisers achieve successful outcomes after the sale, while maintaining primary ownership of revenue growth and commercial strategy. This role is based in our Mumbai office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Prospect, qualify, and close new advertising opportunities, leading the full sales cycle from initial engagement through contract execution. Own and achieve a defined revenue target within an assigned territory or vertical. Develop and execute structured account plans to drive advertiser ROI and long-term revenue growth. Build and maintain relationships with senior-level advertising decision-makers, delivering strategic guidance and actively gathering their feedback. Structure and negotiate complex commercial agreements. Quantify opportunities through clear, data-driven business cases aligned to advertiser objectives. Lead cross-functional collaboration across Product, Engineering, Marketing, Policy, and Operations to support complex deals. Par

About the team The AI Deployment Engineering team ensures the safe and effective deployment of Generative AI applications for developers and enterprises. We serve as trusted technical advisors, helping customers and partners move from early experimentation to production-scale AI systems. As a Partner AI Deployment Engineer focused on AWS, you will operate at the center of one of our most strategic partnerships, driving joint customer success and enabling AWS and partner ecosystems to scale adoption of OpenAI-powered solutions. About the role We are looking for a highly experienced technical leader to serve as the primary technical counterpart to AWS field leadership (Solutions Architects, Specialists, and Partner teams). This role goes beyond individual deal support—you will shape strategy, define engagement models, and build repeatable systems that scale across AWS globally. You will work across pre- and post-sales, guiding complex enterprise customers from ideation to production while enabling AWS and partners to independently drive deployments. You will combine deep technical expertise, strong judgment, and ecosystem leadership to maximize impact across a portfolio of high-priority opportunities. This role is based in Bangalore . In this role, you will: Strategic AWS Engagement & Influence Serve as the senior technical counterpart to AWS field leadership, building trust and credibility across regions and teams. Influence joint account strategy and technical direction for high-priority opportunities. Shape how OpenAI engages with AWS by defining engagement models, prioritization frameworks, and best practices. Proactively identify and drive net-new opportunities and high-impact use cases across the AWS ecosystem. Complex Deal Leadership & Execution Lead technical strategy for large, ambiguous, and high-stakes enterprise engagements. Guide customers from early ideation through architecture design, prototyping, and production deployment. Act as a technical d

About the Team OpenAI’s Enterprise Go-To-Market organization helps the world’s largest companies adopt and scale our AI platform across their business, from ChatGPT Enterprise to our developer platform and APIs. We partner with organizations across Financial Services, Life Sciences, and Retail to build new AI-powered customer experiences, transform operations, and reimagine how work gets done in highly regulated and technically complex environments. As adoption accelerates through pilots, experimentation, and developer-led use cases, the GTM team turns that momentum into durable, enterprise-wide deployments. Business Development sits at the front of this motion, where technical curiosity turns into executive engagement, and early product signals become enterprise-wide deployments. About the Role This role is designed as a launchpad for future sellers at OpenAI. This is a highly strategic role with significant exposure to enterprise sales, product, and customer strategy. You’ll develop core skills in discovery, stakeholder mapping, deal shaping, and executive communication while building a deep understanding of how leading companies adopt AI. We are looking for individuals with 4-6+ years of professional experience (with 2-3 years of those in a full 360 sales closing role) who are motivated to grow into world-class enterprise sellers over time. While many individuals in this role go on to become Account Directors or take on broader GTM roles, progression is based on performance and business needs rather than a fixed timeline. For the right person, this is one of the most accelerated paths to break into sales at OpenAI and build a long-term career in AI go-to-market. In this role, you will identify, shape, and advance complex enterprise opportunities by turning product usage, pilots, and inbound demand into qualified, high-conviction enterprise opportunities for our Large Enterprise and Strategic Accounts teams. This role is based in our Dublin, Ireland office. We use

About the Team OpenAI’s Enterprise Go-To-Market organization helps the world’s largest companies adopt and scale our AI platform across their business, from ChatGPT Enterprise to our developer platform and APIs. We partner with organizations across Financial Services, Life Sciences, and Retail to build new AI-powered customer experiences, transform operations, and reimagine how work gets done in highly regulated and technically complex environments. As adoption accelerates through pilots, experimentation, and developer-led use cases, the GTM team turns that momentum into durable, enterprise-wide deployments. Business Development sits at the front of this motion, where technical curiosity turns into executive engagement, and early product signals become enterprise-wide deployments. About the Role This role is designed as a launchpad for future sellers at OpenAI. This is a highly strategic role with significant exposure to enterprise sales, product, and customer strategy. You’ll develop core skills in discovery, stakeholder mapping, deal shaping, and executive communication while building a deep understanding of how leading companies adopt AI. We are looking for individuals with 4-6+ years of professional experience (2-3 of those in a full 360 closing role) who are motivated to grow into world-class enterprise sellers over time. While many individuals in this role go on to become Account Directors or take on broader GTM roles, progression is based on performance and business needs rather than a fixed timeline. For the right person, this is one of the most accelerated paths to break into sales at OpenAI and build a long-term career in AI go-to-market. In this role, you will identify, shape, and advance complex enterprise opportunities by turning product usage, pilots, and inbound demand into qualified, high-conviction enterprise opportunities for our Large Enterprise and Strategic Accounts teams. This role is based in our Dublin, Ireland office. We use a hybrid work mo

About the team OpenAI’s Forward Deployed Engineering (FDE) team partners with global pharma and biotech, CROs, and research institutions to deploy production-grade AI systems across the R&D value chain. We operate at the intersection of customer delivery and core platform development, converting early deployments into repeatable system standards and evaluation practices that scale across regulated environments. About the role As a Life Sciences FDE Manager, you’ll lead a team of FDEs delivering production AI systems across drug discovery and development workflows. You’ll own delivery outcomes and team leverage while staying hands-on as a player-coach. This includes building and shipping alongside the team, setting technical direction, and maintaining a high bar for production-grade systems in regulated environments. We measure success through the health and quality of your FDE team, production adoption and measurable workflow impact, the quality of eval-driven feedback delivered back to Product and Research, and the repeatability of deployment patterns across life sciences customers. This role is based in New York City We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. This role will require travel up to 25%. In this role you will Lead and grow a team of FDEs delivering production AI systems across regulated life sciences environments Be accountable for your team’s end-to-end delivery outcomes, balancing scope, speed, robustness, and risk in high-stakes deployments Coach and develop engineers through direct feedback, high technical standards, and clear expectations for execution and ownership Operate as a player-coach, directly contributing to production systems while leading, coaching, and setting technical direction Guide teams through ambiguous, multi-workstream engagements spanning data, workflows, infrastructure, security, and scientific stakeholders Run evaluation loops that measure model and system quality against

About the team The AI Deployment Engineering team works closely with frontier startups. We are trusted advisors to, and thought partners with, startups to ensure that OpenAI’s technology is deployed safely and effectively, whilst also partnering with engineering, research, and product to turn those insights into evaluation systems, product improvements, and better model behavior. This team sits at the intersection of customer reality and model quality. We combine hands-on technical depth with strong product judgment, helping translate complex, high-value use cases into clear signals that can improve both the customer experience and the underlying systems. This role is based in Paris. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. We require fluency in French for this role. About the role We are seeking a technically proficient, product-minded engineer to help push the frontier of advanced AI with our strategic startup customers. You'll work with some of the most exciting AI startups in the world, helping them optimize their own systems and turning those learnings into durable improvements across OpenAI’s research and products. You will partner deeply on complex workflows, identify the gaps that matter, and help transform those gaps into reproducible evaluations, technical insights - helping shape OpenAI's research and product direction. This role is well suited to engineers who are equally comfortable debugging a workflow, iterating on prompts or agents, designing evaluations, and collaborating across research and product. You should be excited by ambiguous, high-impact problems and motivated by the opportunity to shape how advanced AI systems improve in practice. In this role, you will: Work directly with strategic startup customers to understand critical workflows, uncover failure modes, and identify high-impact opportunities for improvement. Prototype and iterate on prompts, agents, and workflow designs to better unde

About the team The AI Deployment Engineering team works closely with frontier startups. We are trusted advisors to, and thought partners with, startups to ensure that OpenAI’s technology is deployed safely and effectively, whilst also partnering with engineering, research, and product to turn those insights into evaluation systems, product improvements, and better model behavior. This team sits at the intersection of customer reality and model quality. We combine hands-on technical depth with strong product judgment, helping translate complex, high-value use cases into clear signals that can improve both the customer experience and the underlying systems. About the role We are seeking a technically proficient, product-minded engineer to help push the frontier of advanced AI with our strategic startup customers. You'll work with some of the most exciting AI startups in the world, helping them optimize their own systems and turning those learnings into durable improvements across OpenAI’s research and products. You will partner deeply on complex workflows, identify the gaps that matter, and help transform those gaps into reproducible evaluations, technical insights - helping shape OpenAI's research and product direction. This role is well suited to engineers who are equally comfortable debugging a workflow, iterating on prompts or agents, designing evaluations, and collaborating across research and product. You should be excited by ambiguous, high-impact problems and motivated by the opportunity to shape how advanced AI systems improve in practice. This role is based in London. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. In this role, you will: Work directly with strategic startup customers to understand critical workflows, uncover failure modes, and identify high-impact opportunities for improvement. Prototype and iterate on prompts, agents, and workflow designs to better understand system behavior and unlock customer

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: Notion is reimagining how enterprise software is sold and the Solutions Consultant is the cornerstone of that model. As a SC, you’ll own the full customer journey: from first meeting through workflow design, commercial close, workflow implementation, expansion & renewal planning. You are the single owner of your accounts, accountable for ensuring what you sell actually gets realized. You’ll build live in front of customers, translate workflow designs into commercial outcomes, and be a trusted partner with genuine continuity across the entire relationship. If you’re a builder who loves to sell—and you want to work at the intersection of AI, productivity, and enterprise—this is the role. This role will be based in Dublin. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve: Own the full customer lifecycle—new logo, expansion, and renewal—as the single account owner for your book of business, with responsibility for ensurin

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role The Hyderabad Infra team builds and maintains Notion's internal async task runner and configuration management platform. The async task runner plays a critical role in ensuring our millions of users have a fast, reliable, and secure experience. The configuration management platform enables safe, explicit configuration management for Notion's product and infrastructure engineers. As part of the Hyderabad Infra Team, you’ll have a unique opportunity to shape how Notion manages and scales its async task runner and configuration management platform, enabling innovation across the company. What You'll Achieve You will contribute to the evolution and maintenance of our async task runner to meet the needs of over 100 million global users and support the rapid growth of our product and business. With guidance from senior team members, you'll help ensure our systems remain reliable, efficient, and scalable. You'll evaluate and integrate new technologies to keep us ahead of emerging challenges. Your work will empower our engineering team to build features confidently while you grow your skills in distributed systems and infrastr

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role Build AI-powered developer experience that makes engineers enabled. You’ll join our Developer Experience team, united by the mission of “Engineers can do their work quickly, easily, comfortably, and safely.” You’ll be part of a team spanning the US and India that turns ambiguous goals into shippable projects that meaningfully improve developer throughput and reliability. Your team owns AI experiences, remote and local dev environments, builds and CI, deploys, testing, and verification. You’ll work on a relatively broad scope within a well-resourced team. This role is based in Hyderabad, India. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve You build an AI harness to auto-resolve bugs reported for the Notion app. This is high-leverage work for the engineering org and requires solid engineering to improve resolution accuracy. You improve CI and build reliability so engineers get early feedback when changes break CI. We’re

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role This is an opportunity to serve as a key partner and advisor on Notion's Business Operations team, working primarily with our Engineering, Product, and Design teams. Business Operations is a cross-functional team that partners with senior leaders across the company, focusing on high-impact strategic projects and analysis. In this role, you'll independently identify the highest-leverage opportunities, define the problem, drive execution, and keep going. If you thrive when given full ownership and a blank page, this role is for you. You'll work hand-in-hand with senior leadership to identify, structure, and act on the most challenging strategic and operational questions impacting our business. And you’ll use AI to build scalable systems and processes that multiply your impact. What You'll Achieve Proactively surface and prioritize high-impact strategic and operational opportunities and own them end-to-end from scoping through execution Work cross-functionally with product, engineering, and go-to-market leaders to define and implement strategy across all Notion products, driving increased value for our users, our customer

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role Notion is transitioning from ‘start-up’ to ‘scale-up’. The AMER region currently accounts for a significant portion of our user base and global revenue. We are looking for an exceptional Sales leader to help scale us to the next level. Given the strong subscription and usage based revenue model, building out our sales program is a vital part of our long term growth strategy. This leader will hire, inspire, and coach a group of founding AEs to sell transformational software that drives real change within the world's largest companies. The ideal candidate blends strong operational discipline with a consultative, value-based selling approach—helping customers reimagine how their organizations collaborate, align, and execute. They excel in ambiguity, can scale proven playbooks while remaining hands-on, and are passionate about building a winning culture from the ground up. The AMER sales team drives both new customer acquisition and revenue expansion from existing customers. The team is responsible for generating opportunities through strategic outbound prospecting, while helping self-service customers upgrade to Enterpris